United
States Mint Research
Spend
Trajectory March
15, 2013
Note to reader/Programmer:
Bold lines in between questions signify page/screen breaks.
All questions are asked of ALL unless otherwise specified.
Insertions will be in brackets.
Do not display section headers.
Do not display level letters/numbering.
INTRODUCTION:
Welcome to the United States Mint’s survey.
This survey is designed to help the United States Mint understand how it can improve the products and services it provides. According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB number. The valid OMB control number for this information collection is 1525-0012-XXXX.
Your participation in this survey is ENTIRELY VOLUNTARY and should require approximately 15 minutes of your time.
It is National Analysts’ policy to keep all interview answers including any personal information anonymous and not share this data with other entities except in certain conditions. National Analysts will only entrust survey data with other entities when: 1) the participant gives explicit permission to release this data, or 2) the data is shared with an entity who agrees in writing that the data will not be shared outside the entity and that the data will be used for research purposes only, or 3) the release of this data is required by law.
You will not be contacted for sales purposes as a result of participating in this survey.
For further information on National Analysts’ privacy policy, you can view our website at www.nationalanalysts.com/privacy/domestic-global.asp
If you have any questions or problems while completing the survey, please send an email to [NAME] at [email protected], or call weekdays from 9:00 AM to 5:00 PM EST at 1-800-342-9102 x (XXXX).
Please click the Forward button to continue.
To begin, we will first take a few moments to familiarize you with our survey:
If you do not know an exact answer, then please give your best estimate.
You may close the survey window and take a break. When you re-enter the survey, the survey will return to the last screen you saw before closing the survey.
Please click the Forward button to begin.
SCREENING CRITERIA |
Section S: Screening Criteria
S-1 First we need to ask a few introductory questions for classification purposes. Do you or does someone in your household or immediate family work…
Please select one answer for each row.
q |
Yes |
No |
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1 |
For a market research firm or marketing research department of a company? |
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2 |
For an advertising, sales promotion, or public relations firm? |
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3 |
For an organization that produces, distributes, or sells collectible coins? (e.g., coin dealer) |
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4 |
As a journalist/freelance writer? |
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PROGRAMMING: Send to termination screen if any row is “Yes”.
____________________________________________________________________________________
S-2 What is your age in years?
Age (in years) |
_______ |
PROGRAMMING: Send to termination screen if <18 or >120.
____________________________________________________________________________________
S-3 What is your gender?
1 |
Male |
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2 |
Female |
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____________________________________________________________________________________
S-4 Have you ever purchased any coins or other merchandise directly from the United States Mint?
1 |
Yes |
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2 |
No |
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PROGRAMMING: Send to termination screen if “No”.
____________________________________________________________________________________
S-5 When was the very first time that you ever purchased coins or other merchandise directly from the United States Mint?
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First time purchased coins directly from United States Mint |
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1 |
Within the past year (2012 or later) |
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2 |
2-5 years ago (2008-2011) |
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3 |
6-8 years ago (2005-2007) |
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4 |
9 or more years ago (2004 or earlier) |
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PROGRAMMING: Terminate at end of screener if “Within the past year”
____________________________________________________________________________________
S-6 To the best of your recollection, how many separate orders did you place with the United States Mint since your first purchase?
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Additional Orders with the U.S. Mint |
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1 |
Zero. I have not placed any additional orders. |
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2 |
1-2 |
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3 |
3-5 |
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4 |
6 or more |
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PROGRAMMING: Send to termination screen if S-5 = “9 or more years ago” AND S-6 = “Zero”
______________________________________________________________________________
S-7 And when was your most recent purchase from the United States Mint?
PROGRAMMING:
Hide levels higher than S-5 selection (e.g., if level 3 selected in S-5, only show levels 1, 2, and 3)
Skip S-7 if S-5 is “Within the past year”
Skip S-7 if S-6 is “Zero”
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Most Recent Purchase from United States Mint |
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1 |
Within the past year (2012 or later) |
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2 |
2-5 years ago (2008-2011) |
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3 |
6-8 years ago (2005-2007) |
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4 |
9 or more years ago (2004 or earlier) |
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PROGRAMMING: Send to termination screen if “9 or more years ago”
Sample assignment:
IF S-5 = “2-5 years ago” THEN Time Period = 2008-2010
IF S-5 = “6-8 years ago” THEN Time Period = 2005-2007
IF S-5 = “9 or more years ago” THEN Time Period = 2005-2007
____________________________________________________________________________________
PROGRAMMING:
Ask S-8a/S-9a if S-5 is “Within the past year” (but skip S-8b/S-9b)
Else ask S-8b/S-9b
S-8a Which of the following items, if any, have you purchased directly from the United States Mint?
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Purchased |
Did Not Purchase |
A |
Annual Sets
such as the Clad proof full set, Clad proof quarters set or
uncirculated set |
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B |
Gold coins such as the American Buffalo or American Eagle Gold Coins |
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C |
Silver coins
such as silver proof full set or silver proof |
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D |
Gold, Silver, or Clad Commemorative Coins |
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E |
Other United States Mint products |
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PROGRAMMING: Do not randomize.
PROGRAMMING: Dynamically display S-9a when all rows answered.
PROGRAMMING: If ‘Did not purchase’ selected for all rows in S-8a, force S-9a to “$0” and do not show question
S-9a Approximately, how much have you spent purchasing United States Mint products?
[PROGRAMMING: force answer; show “$” at beginning of blank; Range = $0 - $999,999,999] |
Reviewer’s Note: S-8a/S-9a are asked among new customers only, rather than terminating them abruptly. The new customers should not be part of the survey sample, and are terminated at the end of the screener.
S-8b Thinking back [PROGRAMMING: if S-7 = 4 (9+ years), insert “about 10 years ago”; if S-7 = 2 OR 3, insert “to” and answer from S-7 inside of parentheses (e.g., for level B, show “to 2008-2011”)], which of the following items, if any, did you purchase from the United States Mint? Please consider all purchases you made directly from the U.S. Mint [PROGRAMMING: if S-7 = 4 (9+ years), insert “in a typical year”; if S-7 = 2 OR 3, insert “in these years”].
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Purchased |
Did Not Purchase |
A |
Annual Sets
such as the Clad proof full set, Clad proof quarters set or
uncirculated set |
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B |
Gold coins such as the American Buffalo or American Eagle Gold Coins |
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C |
Silver coins
such as silver proof full set or silver proof |
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D |
Gold, Silver, or Clad Commemorative Coins |
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E |
Other United States Mint products |
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PROGRAMMING: Do not randomize.
PROGRAMMING: Dynamically display S-9b when all rows answered.
PROGRAMMING: If ‘Did not purchase’ selected for all rows in S-8b, force S-9b to “$0” and do not show question
S-9b Approximately, how much did you spend on United States Mint products in a typical year [PROGRAMMING: if S-7 = 4 (9+ years), insert “about 10 years ago”; if S-7 = 2 OR 3, insert “between” and answer from S-7 inside of parentheses (e.g., for level B, show “between 2008-2011”)]?
[PROGRAMMING: force answer; show “$” at beginning of blank; Range = $0 - $999,999,999] |
PROGRAMMING: Skip S-10/S-11 if S-6 is “Zero”; Skip if S-5 = S-7; Skip if S-5 is “Within the past year”
S-10 Earlier you mentioned that you most recently purchased from United States Mint [PROGRAMMING: insert answer from S-7 without parentheses (e.g., for level B, show “2-5 years ago”]. Which of the following items, if any, did you purchase throughout the rest of the year that you made any purchases? Please consider all purchases you made directly from the U.S. Mint throughout the year.
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Purchased |
Did Not Purchase |
A |
Annual Sets
such as the Clad proof full set, Clad proof quarters set or
uncirculated set |
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B |
Gold coins such as the American Buffalo or American Eagle Gold Coins |
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C |
Silver coins
such as silver proof full set or silver proof |
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D |
Gold, Silver, or Clad Commemorative Coins |
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E |
Other United States Mint products |
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PROGRAMMING: Do not randomize.
PROGRAMMING: Dynamically display S-11 when all rows answered.
PROGRAMMING: If ‘Did not purchase’ selected for all rows in S-10, force S-11 to “$0” and do not show question
S-11 Approximately, how much did you spend on United States Mint products throughout that year?
[PROGRAMMING: force answer; show “$” at beginning of blank; Range = $0 - $999,999,999] |
TERMINATION SCREEN (DISPLAY BELOW)
Based on what you know about the United States Mint, what are your impressions?
[PROGRAMMING: Open-ended text box. Do not force response.]
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Thank you very much for taking the time to complete this survey. Your feedback is very important to the United States Mint and greatly appreciated!
PROGRAMMING: Sampling Cells
Time Period |
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1 |
2005-2007 |
2 |
2008-2010 |
Product Type |
|
1 |
Annual Sets (AS) |
2 |
Precious Metals (PM) |
3 |
Miscellany (M) |
4 |
Annual Sets + Precious Metals |
5 |
Annual Sets + Miscellany |
6 |
Precious Metals + Miscellany |
7 |
Annual Sets + Precious Metals + Miscellany (ALL) |
Spend Level |
|
1 |
High Spend |
2 |
Low Spend |
Spend Trajectory |
|
1 |
More/Same |
2 |
Less |
3 |
Stopped |
Time Period: Defined after S-7
Product Type:
IF S-8 = A and NOT (B, C, D OR E) THEN Product Type = 1 (AS)
IF S-8 = B OR C and NOT (A, D OR E) THEN Product Type = 2 (PM)
IF S-8 = D OR E and NOT (A, B, OR C) THEN Product Type = 3 (M)
IF S-8 = A and (B OR C) and NOT (D OR E) THEN Product Type = 4 (AS/PM)
IF S-8 = A and (D OR E) and NOT (B OR C) THEN Product Type = 5 (AS/M)
IF S-8 = (B OR C) and (D OR E) and NOT A THEN Product Type = 6 (PM/M)
IF S-8 = A and (B OR C) and (D OR E) THEN Product Type = 7 (ALL)
Spend Level:
If Product Type = 2, 4, 6 OR 7 THEN Spend Level =1 (High)
ELSE
IF S-9 >= $500 THEN Spend Level = 1 (High)
IF S-9 < $500 THEN Spend Level = 2 (Low)
Spend Trajectory:
If S-7 NOT EQUAL 1 THEN Spend Trajectory = 3 (Stopped)
ELSE
If S-6 = “Zero” THEN Spend Trajectory = 3 (Stopped)
If S-9 <= S-11 THEN Spend Trajectory = 1 (More/Same)
If S-9 > S-11 THEN Spend Trajectory = 2 (Less)
Reviewer’s Note: Spend Trajectory classification based on comparison of respondents’ intial and most recent spend.
Q-1 Overall, how satisfied [PROGRAMMING: if Spend Trajectory = 1 (More/Same) OR 2 (Less) insert “are you”; if Spend Trajectory = 3 (Stopped) insert “have you been”] with the purchases you have made [PROGRAMMING: if Spend Trajectory = 1 (More/Same) OR 2 (Less) insert “most recently”] from the United States Mint?
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Extremely Satisfied |
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Not At All Satisfied |
1 2 3 4 5 6 |
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Overall satisfaction |
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Q-2a Overall, how likely are you to consider purchasing coins or other merchandise from the United States Mint over the next 12 months?
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Not At All Likely |
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Extremely Likely |
1 2 3 4 5 6 |
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Likelihood to purchase |
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PROGRAMMING: Dynamically display Q-2b when Q-2a answered.
Q-2b How much do you anticipate spending on United States Mint products over the next 12 months?
[PROGRAMMING: force answer; show “$” at beginning of blank; Range = $0 - $999,999,999] |
Q-3a Based on your experience purchasing coins or other merchandise from the United States Mint, how likely are you to recommend United States Mint products to someone else?
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Not At All Likely |
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Extremely Likely |
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1 2 3 4 5 6 7 8 9 10 |
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Likelihood to recommend to someone else |
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PROGRAMMING: Dynamically display Q-3b when Q-3a answered.
Q-3b Please tell us your reasons for giving this rating.
[PROGRAMMING: Open-end, do not force response] |
Q-4 Thinking back [PROGRAMMING: if S-7 = 4 (9+ years), insert “about 10 years ago”; if S-7 = 2 OR 3, insert “to” and answer from S-7 inside of parentheses (e.g., for level B, show “to 2008-2011”)], to what extent did each of the following items play a role in your decision to purchase coins or other merchandise from the United States Mint at that time?
Rate each item from 1-6, where 1 means “Did Not Play a Role At All” and 6 means “Played a Very Substantial Role.”
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Did Not Play a Role At All |
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Played a Very Substantial Role |
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1 2 3 4 5 6 |
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PROGRAMMING: Randomize
Q-5 To what extent has each of the following items played a role in your decision to continue to purchase coins or other merchandise from the United States Mint after your first purchase?
PROGRAMMING: Skip Q-5 if S-6 = “Zero” (no additional purchases)
Rate each item from 1-6, where 1 means “Did Not Play a Role At All” and 6 means “Played a Very Substantial Role.”
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Did Not Play a Role At All |
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Played a Very Substantial Role |
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1 2 3 4 5 6 |
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PROGRAMMING: Display on 2 screens, Randomize
Q-6a Thinking back [PROGRAMMING: if S-7 = 4 (9+ years), insert “about 10 years ago”; if S-7 = 2 OR 3, insert “to” and answer from S-7 inside of parentheses (e.g., for level B, show “to 2008-2011”)], for whom did you purchase coins or other merchandise from the U.S. Mint at that time? Did you purchase items to put aside for yourself, for others (e.g., gifts), or both?
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U.S. Mint Purchases |
For myself |
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For others |
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Both |
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PROGRAMMING: Dynamically display Q-6b when Q-6a answered.
Q-6b Earlier you mentioned that you most recently purchased coins or other merchandise from the United States Mint [PROGRAMMING: insert answer from S-7 without parentheses (e.g., for level B, show “2-5 years ago”]. For whom did you make these purchases at that time? Did you purchase items to put aside for yourself, for others (e.g., gifts), or both?
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Most Recent U.S. Mint Purchases |
For myself |
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For others |
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Both |
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Q-7 You mentioned that you have [PROGRAMMING: if Spend Trajectory = 3 (Stopped) THEN insert “stopped purchasing”; if Spend Trajectory = 2 (Less) THEN insert “been spending less on”; if Spend Trajectory = 1 (More) THEN insert “been spending more on”; if S-9 = S-11 THEN insert “been spending about the same amount on”] coins or other merchandise from the United States Mint [PROGRAMMING: if Spend Trajectory = 1 OR 2 THEN insert “compared to previous years”]. Why would you say you have [PROGRAMMING: if Spend Trajectory = 3 (Stopped) THEN insert “stopped purchasing”; if Spend Trajectory = 2 (Less) THEN insert “been spending less on”; if Spend Trajectory = 1 (More) THEN insert “been spending more on”; if S-9 = S-11 THEN insert “been spending about the same amount on”] U.S. Mint products?
[Open-end, do not force response]
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PROGRAMMING: Prompt: “Is there anything else you would like to add?”
[Open-end, do not force response]
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PROGRAMMING:
Ask Q-8a if Spend Trajectory = 1 (More/Same)
Ask Q-8b if Spend Trajectory = 2 (Less) or 3 (Stopped)
Q-8a To what degree has each of the following contributed to your [PROGRAMMING: if S-9 < S-11 THEN insert “increased”; if S-9 = S-11 THEN insert “steady”] purchases of coins or other merchandise from the United States Mint?
Select answer for each item.
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Major factor |
Moderate factor |
Minor factor |
Not at all a factor |
Increased Interest |
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Better Communications |
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Good Product Availability/Access |
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Better Product Quality |
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Gift-giving |
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Spending |
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Good Service |
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Other |
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PROGRAMMING: Randomize
Reviewer’s Note: We will adjust this list after qualitative research.
__________________________________________________________________________________
Q-8b To what degree did each of the following contribute to your decision to decrease your purchases of coins or other merchandise from the United States Mint?
Select answer for each item.
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Major factor |
Moderate factor |
Minor factor |
Not at all a factor |
Lack of Interest |
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Poor Communications |
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Poor Product Availability/Access |
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Poor Product Quality |
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No Longer Give as Gifts |
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Spending |
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Poor Service or Problems |
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Other Sources |
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PROGRAMMING: Display on 2 screens, Randomize
Reviewer’s Note: We will adjust this list after qualitative research.
__________________________________________________________________________________
PROGRAMMING: Ask Q-9 if Q-8b Level w is “Major,” “Moderate,” or “Minor”; else skip to Q10
Q-9 You mentioned that you sometimes prefer to buy United States Mint products from other sources. From which of the following organizations did you recently purchase any collectible coins or coin-related merchandise (e.g., coin-jewelry, etc.)?
Sources/Organizations |
Yes |
No |
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PROGRAMMING: Randomize; Keep Level F after E
PROGRAMMING: Skip Q-10 if S-9 < S-11 (spending more)
Q-10 Using a scale of 1 to 6, where 1 means “not appealing” and 6 means “very appealing”, please rate the extent to which each of the following items would make you more interested in purchasing coins or other merchandise from the United States Mint.
Rate each item from 1-6, where 1 means “Not appealing” and 6 means “Very appealing.”
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Not Appealing |
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Very Appealing |
If the U.S. Mint… |
1 2 3 4 5 6 |
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PROGRAMMING: Randomize
Reviewer’s Note: Please review/confirm this list.
__________________________________________________________________________________
PROGRAMMING:
If Spend Trajectory = 1 OR 2 THEN Ask Q-11a/b/c and Q-12a/b/c
If Spend Trajectory = 3 (Stopped spending) THEN Ask Q-13a/b/c
Q-11a To the best of your recollection, in [PROGRAMMING: S-5 = “9 or more years ago” THEN insert “which of the years listed below”; ELSE insert “what year”] did you spend the most on U.S. Mint products?
Your best estimate is fine.
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Year |
A |
2013 |
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B |
2012 |
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C |
2011 |
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D |
2010 |
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E |
2009 |
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F |
2008 |
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G |
2007 |
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H |
2006 |
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I |
2005 |
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PROGRAMMING:
IF S-5 = “9 or more years ago” THEN display A-I
IF S-5 = “6-8 years ago” THEN display A-I
IF S-5 = “2-5 years ago” THEN display A-C
PROGRAMMING: Dynamically display Q-11b when Q-11a answered.
Q-11b Approximately, how much did you spend on United States Mint products in [PROGRAMMING: insert answer from Q-11a]?
[PROGRAMMING: force answer; show “$” at beginning of blank; Range = $0 - $999,999,999] |
Q-11c Which of the following best characterizes the amount you spent in [PROGRAMMING: insert answer from Q-11a]?
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[PROGRAMMING: insert answer from Q-11a] Purchases |
A |
This amount includes my 1st purchase of U.S. Mint products |
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B |
I had gradually been spending more on U.S. Mint products leading up to [PROGRAMMING: insert answer from Q-11a] |
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C |
My spending on U.S. Mint products in [PROGRAMMING: insert answer from Q-11a] was a sharp increase from previous years |
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Q-12a To the best of your recollection, in [PROGRAMMING: S-5 = “9 or more years ago” THEN insert “which of the years listed below”; ELSE insert “what year”] did you spend the least on U.S. Mint products?
Your best estimate is fine.
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Year |
A |
2013 |
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B |
2012 |
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C |
2011 |
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D |
2010 |
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E |
2009 |
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F |
2008 |
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G |
2007 |
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H |
2006 |
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I |
2005 |
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PROGRAMMING:
IF S-5 = “9 or more years ago” THEN display A-I
IF S-5 = “6-8 years ago” THEN display A-I
IF S-5 = “2-5 years ago” THEN display A-C
PROGRAMMING: Dynamically display Q-12b when Q-12a answered.
Q-12b Approximately, how much did you spend on United States Mint products in [PROGRAMMING: insert answer from Q-12a]?
[PROGRAMMING: force answer; show “$” at beginning of blank; Range = $0 - $999,999,999] |
Q-12c Which of the following best characterizes the amount you spent in [PROGRAMMING: insert answer from Q-12a]?
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[PROGRAMMING: insert answer from Q-12a] Purchases |
A |
This amount included my 1st purchase of U.S. Mint products |
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B |
I had gradually been spending less on U.S. Mint products leading up to [PROGRAMMING: insert answer from Q-11a] |
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C |
My spending on U.S. Mint products in [PROGRAMMING: insert answer from Q-11a] was a sharp decrease from previous years |
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Q-13a You mentioned that you have recently stopped purchasing coins or other merchandise from the United States Mint. To the best of your recollection, in [PROGRAMMING: S-5 = “9 or more years ago” THEN insert “which of the years listed below”; ELSE insert “what year”] did you stop purchasing U.S. Mint products?
Your best estimate is fine.
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Year |
A |
2013 |
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B |
2012 |
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C |
2011 |
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D |
2010 |
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E |
2009 |
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F |
2008 |
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G |
2007 |
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H |
2006 |
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I |
2005 |
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PROGRAMMING:
IF S-5 = “9 or more years ago” THEN display A-I
IF S-5 = “6-8 years ago” THEN display A-I
IF S-5 = “2-5 years ago” THEN display A-C
Q-13b To the best of your recollection, in [PROGRAMMING: S-5 = “9 or more years ago” THEN insert “which of the years listed below”; ELSE insert “what year”] did you spend the most on U.S. Mint products?
Your best estimate is fine.
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Year |
A |
2013 |
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B |
2012 |
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C |
2011 |
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D |
2010 |
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E |
2009 |
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F |
2008 |
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G |
2007 |
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H |
2006 |
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I |
2005 |
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PROGRAMMING: Display same rows as Q-13a
PROGRAMMING: Dynamically display Q-13c when Q-13b answered.
Q-13c Approximately, how much did you spend on United States Mint products in [PROGRAMMING: insert answer from Q-13b]?
[PROGRAMMING: force answer; show “$” at beginning of blank; Range = $0 - $999,999,999] |
DEMOGRAPHIC INFORMATION |
D-1 What is the highest level of education you have attained?
1 |
Grade school (8th grade or less) |
|
2 |
Some high school |
|
3 |
High school graduate |
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4 |
Some college, no degree |
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5 |
Vocational training/2 –year college |
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6 |
4-year college/bachelor’s degree |
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7 |
Post-graduate training/degree |
|
____________________________________________________________________________________
D-2 Which of the following best describes your current employment status?
1 |
Full-time |
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2 |
Part-time |
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3 |
Retired |
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4 |
Not employed or student |
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____________________________________________________________________________________
PROGRAMMING: Skip if D-2 is Row 3 or 4.
D-3 Which of the following best describes your occupation?
1 |
Managerial or professional |
|
2 |
Technical, sales, or administrative |
|
3 |
Service occupations |
|
4 |
Precision products, crafts or repairs |
|
5 |
Operators, fabricators, or laborers |
|
6 |
Farming, forestry, or fishing |
|
7 |
Other (Specify) _____________________________ |
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____________________________________________________________________________________
D-4 Are you Hispanic or Latino?
1 |
Yes |
|
2 |
No |
|
____________________________________________________________________________________
D-5 What is your race?
Please select one or more.
1 |
American Indian or Alaska Native? |
□ |
2 |
Asian? |
□ |
3 |
Black or African American? |
□ |
4 |
Native Hawaiian or other Pacific Islander? |
□ |
5 |
White? |
□ |
____________________________________________________________________________________
D-6 Which of the following categories best describes your total household income before taxes in 2012?
Your best estimate is fine.
1 |
Less than $10,000 |
|
2 |
Between $10,000 to $19,999 |
|
3 |
$20,000 to $29,999 |
|
4 |
$30,000 to $39,999 |
|
5 |
$40,000 to $49,999 |
|
6 |
$50,000 to $74,999 |
|
7 |
$75,000 to $99,999 |
|
8 |
$100,000 or more |
|
____________________________________________________________________________________
D-7 In the past year, have you sold any U.S. coins for income purposes other than to round out a personal collection?
1 |
Yes |
|
2 |
No |
|
___________________________________________________________________________________
D-8 To confirm, are you a coin dealer?
1 |
Yes |
|
2 |
No |
|
PROGRAMMING: Ask if D-7 is “Yes”
______________________________________________________________________
Thank you for participating in this survey.
Programmer: Add any necessary language for exiting the survey.
File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
File Title | Note to reader: Bold lines in between questions signify page/screen breaks |
Author | Adine Frank |
File Modified | 0000-00-00 |
File Created | 2021-01-31 |