574 Freddie Mac V3 9.4.2012
American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys
2012 574 Freddie Mac V3 - 9.4.2012.xlsx
562 AHRQ Enterprise_9-10-12_UPDATED - 589 CDC SM Posting Survey
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Current Custom Qsts V3
Current Custom Qsts V3 (9-4-12)
Custom Qsts V3 (7-11-12)
OLD V2 Model Qsts
OLD V2 Custom Qsts
Custom Qsts (3-27-12)
Custom Qsts 10-6-11
Custom Qsts 3-15-11
Custom Qsts 3-10-11
Custom Qsts (7-28-10)
Custom Qsts (2-9-09)
Overview
V3 Model QstsCurrent Custom Qsts V3
Current Custom Qsts V3 (9-4-12)
Custom Qsts V3 (7-11-12)
OLD V2 Model Qsts
OLD V2 Custom Qsts
Custom Qsts (3-27-12)
Custom Qsts 10-6-11
Custom Qsts 3-15-11
Custom Qsts 3-10-11
Custom Qsts (7-28-10)
Custom Qsts (2-9-09)
Sheet 1: V3 Model Qsts
| Model Instance Name: | |||||||||
| Freddie Mac V3 | |||||||||
| MID: | ccwFxAZIZAYdJ1ko4lJhcA== | ||||||||
| Date: | 4/1/2012 | ||||||||
| Partitioned: Y | |||||||||
| Freddie Mac V3 | |||||||||
| Model questions utilize the ACSI methodology to determine scores and impacts | |||||||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||||||
| MQ Label | MQ Label | MQ Label | |||||||
| Content (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | |||||||
| Content - Accuracy | Please rate your perception of the accuracy of information on this site. | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
Return | How likely are you to return to this site in the next 30 days? | ||||
| Content - Quality | Please rate the quality of information on this site. | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | |||||
| Content - Freshness | Please rate the freshness of content on this site. | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
Recommend | How likely are you to recommend this site to someone else? | ||||
| Functionality (1=Poor, 10=Excellent, Don't Know) | Primary Resource - Information (1=Very Unlikely, 10=Very Likely) | ||||||||
| Functionality - Usefulness | Please rate the usefulness of the website tools provided on this site. | Primary Resource - Info | How likely are you to use this site as your primary resource for obtaining information from this organization? | ||||||
| Functionality - Convenient | Please rate the convenient placement of the website tools on this site. | Primary Resource - Support (1=Very Unlikely, 10=Very Likely) | |||||||
| Functionality - Variety | Please rate the variety of website tools on this site. | Primary Resource - Help | How likely are you to use this site as your primary resource for obtaining help / customer support from Freddie Mac? | ||||||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | |||||||||
| Look and Feel - Appeal | Please rate the visual appeal of this site. | ||||||||
| Look and Feel - Balance | Please rate the balance of graphics and text on this site. | 
|
|
||||||
| Look and Feel - Readability | Please rate the readability of the pages on this site. | ||||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | |||||||||
| Navigation - Organized | Please rate how well the site is organized. | ||||||||
| Navigation - Options | Please rate the options available for navigating this site. | ||||||||
| Navigation - Layout | Please rate how well the site layout helps you find what you are looking for. | ||||||||
| Navigation - Clicks | Please rate the number of clicks to get where you want on this site. | ||||||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | |||||||||
| Site Performance - Loading | Please rate how quickly pages load on this site. | ||||||||
| Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | ||||||||
| Site Performance - Errors | Please rate the ability to load pages without getting error messages on this site. | ||||||||
Sheet 2: Current Custom Qsts V3
| Model Instance Name: | ||||||||||||||||||||||||||||||||||||
| Freddie Mac V2 | underlined & italicized: RE-ORDER | |||||||||||||||||||||||||||||||||||
| MID: ccwFxAZIZAYdJ1ko4lJhcA== | pink: ADDITION | |||||||||||||||||||||||||||||||||||
| Date: 9/4/2012 | blue + -->: REWORDING | |||||||||||||||||||||||||||||||||||
| Freddie Mac V3 CUSTOM QUESTIONS | ||||||||||||||||||||||||||||||||||||
| QID | Skip Logic Label | CUSTOM QUESTION | POSSIBLE ANSWER CHOICES (limit to 50 characters each) |
Skip to | Type | Required Y/N |
Select one or multi | Special Instructions | CQ Label | |||||||||||||||||||||||||||
| MCW0730 | How frequently do you visit freddiemac.com? | This is my first time | Drop down, select one | Y | Single | |||||||||||||||||||||||||||||||
| Daily or almost every day | ||||||||||||||||||||||||||||||||||||
| Once or several times a week | ||||||||||||||||||||||||||||||||||||
| Once or several times a month | ||||||||||||||||||||||||||||||||||||
| Less than once a month | ||||||||||||||||||||||||||||||||||||
| MCW0731 | Did you find what you were looking for today? | Yes | Drop down, select one | Y | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| No | A, B | |||||||||||||||||||||||||||||||||||
| I was just browsing | ||||||||||||||||||||||||||||||||||||
| MCW0732 | A | We are sorry you could not find what you were looking for. What might you do next? | Call Freddie Mac | Drop down, select one | Y | Single | Skip Logic Group | |||||||||||||||||||||||||||||
| Visit freddiemac.com again later | ||||||||||||||||||||||||||||||||||||
| Try Fannie Mae's website | ||||||||||||||||||||||||||||||||||||
| Try websites other than Fannie Mae | ||||||||||||||||||||||||||||||||||||
| Ask someone I know | ||||||||||||||||||||||||||||||||||||
| Give up | ||||||||||||||||||||||||||||||||||||
| Don't know | ||||||||||||||||||||||||||||||||||||
| MCW0733 | B | What were you unable to find? (Please provide as much detail as possible in your response) | Text area, no char limit | Y | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| MCW0734 | Which best describes your role in visiting the site today? | Homeowner | H, R | Radio button, one-up vertical | Y | single | Skip Logic Group | Role (ALL) | ||||||||||||||||||||||||||||
| Homebuyer/Renter | H, R | |||||||||||||||||||||||||||||||||||
| Single-Family Seller, Servicer or Mortgage Broker | M, O, X, Y | |||||||||||||||||||||||||||||||||||
| Multifamily Seller, Servicer and/or Borrower | O, P, X, Y | |||||||||||||||||||||||||||||||||||
| Other Real Estate Professional | Z, U | |||||||||||||||||||||||||||||||||||
| Investor | O, S | |||||||||||||||||||||||||||||||||||
| Media | ||||||||||||||||||||||||||||||||||||
| Job Seeker | ||||||||||||||||||||||||||||||||||||
| Other | T | |||||||||||||||||||||||||||||||||||
| MCW0735 | H | Which of the following best describes your primary reason for coming to the site today: | Learn how to avoid foreclosure | Radio button, one-up vertical | Y | Single | Skip Logic Group | Home Primary Reason | ||||||||||||||||||||||||||||
| Find out if Freddie Mac owns my loan | ||||||||||||||||||||||||||||||||||||
| Learn how to buy or sell a home | ||||||||||||||||||||||||||||||||||||
| Learn about refinancing or loan modification | ||||||||||||||||||||||||||||||||||||
| Learn about Freddie Mac | ||||||||||||||||||||||||||||||||||||
| Other (Please specify) | J | |||||||||||||||||||||||||||||||||||
| MCW0736 | J | Other reason for coming to the site today: | Text area, no char limit | N | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| MCW0737 | R | How would you describe the language/terminology used on this site? | Very easy for me to understand | Radio button, one-up vertical | Y | Single | Home Language | |||||||||||||||||||||||||||||
| Somewhat difficult for me to understand | ||||||||||||||||||||||||||||||||||||
| Very difficult for me to understand | ||||||||||||||||||||||||||||||||||||
| MCW0738 | M | What were you mainly trying to do today? | Access AllRegs | Drop down, select one | Y | Single | Skip Logic Group | Single Reason | ||||||||||||||||||||||||||||
| Download guide forms and information | ||||||||||||||||||||||||||||||||||||
| Log in to Loan Prospector | ||||||||||||||||||||||||||||||||||||
| Log in to the Selling System | ||||||||||||||||||||||||||||||||||||
| Learn about selling loans to Freddie Mac | ||||||||||||||||||||||||||||||||||||
| Learn about servicing loans | ||||||||||||||||||||||||||||||||||||
| Find requirements for our single-family mortgage products | ||||||||||||||||||||||||||||||||||||
| Get pricing for Freddie Mac products | ||||||||||||||||||||||||||||||||||||
| Sign up to become a seller / servicer | ||||||||||||||||||||||||||||||||||||
| Sign up for training | ||||||||||||||||||||||||||||||||||||
| Download training and education materials | ||||||||||||||||||||||||||||||||||||
| Other (please specify) | N | |||||||||||||||||||||||||||||||||||
| MCW0739 | N | Other task you were trying to do: | Text area, no char limit | N | Single | Skip Logic Group | Single Reason Other | |||||||||||||||||||||||||||||
| MCW0740 | O | What information were you primarily interested in? | Single-family loans | Radio button, one-up vertical | Y | Single | Skip Logic Group | Business Info | ||||||||||||||||||||||||||||
|
|
|
Multifamily loans | ||||||||||||||||||||||||||||||||||
| Debt and/or mortgage securities | ||||||||||||||||||||||||||||||||||||
| General information about Freddie Mac | ||||||||||||||||||||||||||||||||||||
| Company news | ||||||||||||||||||||||||||||||||||||
| Economic and housing research | ||||||||||||||||||||||||||||||||||||
| Investor relations | ||||||||||||||||||||||||||||||||||||
| Information for home buyers and homeowners and/or avoiding foreclosure tips | ||||||||||||||||||||||||||||||||||||
| Job Search | ||||||||||||||||||||||||||||||||||||
| Other | ||||||||||||||||||||||||||||||||||||
| MCW0741 | Z | What information were you primarily interested in? | Information about Single-Family loans | Radio button, one-up vertical | Y | Single | Skip Logic Group | Other Real Pro Info | ||||||||||||||||||||||||||||
| Information about buying a Freddie Mac-owned property | ||||||||||||||||||||||||||||||||||||
| Information about short sales | ||||||||||||||||||||||||||||||||||||
| Information about Making Home Affordable (MHA) programs or other alternatives to foreclosure | ||||||||||||||||||||||||||||||||||||
| General information about Freddie Mac | ||||||||||||||||||||||||||||||||||||
| Other (please specify) | W | |||||||||||||||||||||||||||||||||||
| MCW0742 | W | Please describe what information you were interested in today: | Text area, no char limit | N | Single | Skip Logic Group | Other OE Real Pro Info | |||||||||||||||||||||||||||||
| MCW0743 | P | More specifically, what is your role? | Multifamily lender | Drop down, select one | Y | Single | Skip Logic Group | Multi Role | ||||||||||||||||||||||||||||
| Multifamily borrower | ||||||||||||||||||||||||||||||||||||
| Other (please specify) | Q | |||||||||||||||||||||||||||||||||||
| MCW0744 | Q | Other multifamily role | Text area, no char limit | N | Single | Skip Logic Group | Multi Role Other | |||||||||||||||||||||||||||||
| MCW0745 | T | Please describe your occupation: | Text area, no char limit | N | Single | Skip Logic Group | All Other Role | |||||||||||||||||||||||||||||
| MCW0746 | U | Please describe your occupation: | Text area, no char limit | N | Single | Skip Logic Group | Other Real Estate Prof | |||||||||||||||||||||||||||||
| MCW0747 | S | More specifically, what is your role? | Mortgage Securities Investor or Trader | Drop down, select one | Y | Single | Skip Logic Group | Other Investor Role | ||||||||||||||||||||||||||||
| Deb Securities Investor | ||||||||||||||||||||||||||||||||||||
| Equity Investor/Analyst | ||||||||||||||||||||||||||||||||||||
| MCW0757 | What did you hope to accomplish when coming to the Freddie Mac site today? | Text area, no char limit | N | single | ||||||||||||||||||||||||||||||||
| MCW0758 | If you could identify one improvement to freddiemac.com site, what would that improvement be? (Optional) | Text area, no char limit | N | Single | ||||||||||||||||||||||||||||||||
Sheet 3: Current Custom Qsts V3 (9-4-12)
| Model Instance Name: | ||||||||||||
| Freddie Mac V3 | underlined & italicized: RE-ORDER | |||||||||||
| MID: ccwFxAZIZAYdJ1ko4lJhcA== | pink: ADDITION | |||||||||||
| Date: 9/4/12 | blue + -->: REWORDING | |||||||||||
| Freddie Mac V3 CUSTOM QUESTIONS | ||||||||||||
| QID | Skip Logic Label | CUSTOM QUESTION | POSSIBLE ANSWER CHOICES (limit to 50 characters each) |
Skip to | Type | Required Y/N |
Select one or multi | Special Instructions | CQ Label | |||
| MCW0730 | How frequently do you visit freddiemac.com? | This is my first time | Drop down, select one | Y | Single | |||||||
| Daily or almost every day | ||||||||||||
| Once or several times a week | ||||||||||||
| Once or several times a month | ||||||||||||
| Less than once a month | ||||||||||||
| MCW0731 | Did you find what you were looking for today? | Yes | Drop down, select one | Y | Single | Skip Logic Group | ||||||
| No | A, B | |||||||||||
| I was just browsing | ||||||||||||
| MCW0732 | A | We are sorry you could not find what you were looking for. What might you do next? | Call Freddie Mac | Drop down, select one | Y | Single | Skip Logic Group | |||||
| Visit freddiemac.com again later | ||||||||||||
| Try Fannie Mae's website | ||||||||||||
| Try websites other than Fannie Mae | ||||||||||||
| Ask someone I know | ||||||||||||
| Give up | ||||||||||||
| Don't know | ||||||||||||
| MCW0733 | B | What were you unable to find? (Please provide as much detail as possible in your response) | Text area, no char limit | Y | Single | Skip Logic Group | ||||||
| MCW0734 | Which best describes your role in visiting the site today? | Homeowner | H, R | Radio button, one-up vertical | Y | single | Skip Logic Group | Role (ALL) | ||||
| Homebuyer/Renter | H, R | |||||||||||
| Single-Family Seller, Servicer or Mortgage Broker | M, O, X, Y | |||||||||||
| Multifamily Seller, Servicer and/or Borrower | O, P, X, Y | |||||||||||
| Other Real Estate Professional | Z, U | |||||||||||
| Investor | O, S | |||||||||||
| Media | ||||||||||||
| Job Seeker | ||||||||||||
| Other | T | |||||||||||
| MCW0735 | H | Which of the following best describes your primary reason for coming to the site today: | Learn how to avoid foreclosure | Radio button, one-up vertical | Y | Single | Skip Logic Group | Home Primary Reason | ||||
| Find out if Freddie Mac owns my loan | ||||||||||||
| Learn how to buy or sell a home | ||||||||||||
| Learn about refinancing or loan modification | ||||||||||||
| Learn about Freddie Mac | ||||||||||||
| Other (Please specify) | J | |||||||||||
| MCW0736 | J | Other reason for coming to the site today: | Text area, no char limit | N | Single | Skip Logic Group | ||||||
| MCW0737 | R | How would you describe the language/terminology used on this site? | Very easy for me to understand | Radio button, one-up vertical | Y | Single | Home Language | |||||
| Somewhat difficult for me to understand | ||||||||||||
| Very difficult for me to understand | ||||||||||||
| MCW0738 | M | What were you mainly trying to do today? | Access AllRegs | Drop down, select one | Y | Single | Skip Logic Group | Single Reason | ||||
| Download guide forms and information | ||||||||||||
| Log in to Loan Prospector | ||||||||||||
| Log in to the Selling System | ||||||||||||
| Learn about selling loans to Freddie Mac | ||||||||||||
| Learn about servicing loans | ||||||||||||
| Find requirements for our single-family mortgage products | ||||||||||||
| Get pricing for Freddie Mac products | ||||||||||||
| Sign up to become a seller / servicer | ||||||||||||
| Sign up for training | ||||||||||||
| Download training and education materials | ||||||||||||
| Other (please specify) | N | |||||||||||
| MCW0739 | N | Other task you were trying to do: | Text area, no char limit | N | Single | Skip Logic Group | Single Reason Other | |||||
| MCW0740 | O | What information were you primarily interested in? | Single-family loans | Radio button, one-up vertical | Y | Single | Skip Logic Group | Business Info | ||||
|
|
|
Multifamily loans | ||||||||||
| Debt and/or mortgage securities | ||||||||||||
| General information about Freddie Mac | ||||||||||||
| Company news | ||||||||||||
| Economic and housing research | ||||||||||||
| Investor relations | ||||||||||||
| Information for home buyers and homeowners and/or avoiding foreclosure tips | ||||||||||||
| Job Search | ||||||||||||
| Other | ||||||||||||
| MCW0741 | Z | What information were you primarily interested in? | Information about Single-Family loans | Radio button, one-up vertical | Y | Single | Skip Logic Group | Other Real Pro Info | ||||
| Information about buying a Freddie Mac-owned property | ||||||||||||
| Information about short sales | ||||||||||||
| Information about Making Home Affordable (MHA) programs or other alternatives to foreclosure | ||||||||||||
| General information about Freddie Mac | ||||||||||||
| Other (please specify) | W | |||||||||||
| MCW0742 | W | Please describe what information you were interested in today: | Text area, no char limit | N | Single | Skip Logic Group | Other OE Real Pro Info | |||||
| MCW0743 | P | More specifically, what is your role? | Multifamily lender | Drop down, select one | Y | Single | Skip Logic Group | Multi Role | ||||
| Multifamily borrower | ||||||||||||
| Other (please specify) | Q | |||||||||||
| MCW0744 | Q | Other multifamily role | Text area, no char limit | N | Single | Skip Logic Group | Multi Role Other | |||||
| MCW0745 | T | Please describe your occupation: | Text area, no char limit | N | Single | Skip Logic Group | All Other Role | |||||
| MCW0746 | U | Please describe your occupation: | Text area, no char limit | N | Single | Skip Logic Group | Other Real Estate Prof | |||||
| MCW0747 | S | More specifically, what is your role? | Mortgage Securities Investor or Trader | Drop down, select one | Y | Single | Skip Logic Group | Other Investor Role | ||||
| Deb Securities Investor | ||||||||||||
| Equity Investor/Analyst | ||||||||||||
| MCW0757 | What did you hope to accomplish when coming to the Freddie Mac site today? | Text area, no char limit | N | single | ||||||||
| MCW0758 | If you could identify one improvement to freddiemac.com site, what would that improvement be? (Optional) | Text area, no char limit | N | Single | ||||||||
Sheet 4: Custom Qsts V3 (7-11-12)
| Model Instance Name: | ||||||||||||
| Freddie Mac V2 | underlined & italicized: RE-ORDER | |||||||||||
| MID: ccwFxAZIZAYdJ1ko4lJhcA== | pink: ADDITION | |||||||||||
| Date: 7/26/2010 | blue + -->: REWORDING | |||||||||||
| Freddie Mac V2 CUSTOM QUESTIONS | ||||||||||||
| QID | Skip Logic Label | CUSTOM QUESTION | POSSIBLE ANSWER CHOICES (limit to 50 characters each) |
Skip to | Type | Required Y/N |
Select one or multi | Special Instructions | CQ Label | |||
| MCW0730 | How frequently do you visit freddiemac.com? | This is my first time | Drop down, select one | Y | Single | |||||||
| Daily or almost every day | ||||||||||||
| Once or several times a week | ||||||||||||
| Once or several times a month | ||||||||||||
| Less than once a month | ||||||||||||
| MCW0731 | Did you find what you were looking for today? | Yes | Drop down, select one | Y | Single | Skip Logic Group | ||||||
| No | A, B | |||||||||||
| I was just browsing | ||||||||||||
| MCW0732 | A | We are sorry you could not find what you were looking for. What might you do next? | Call Freddie Mac | Drop down, select one | Y | Single | Skip Logic Group | |||||
| Visit freddiemac.com again later | ||||||||||||
| Try Fannie Mae's website | ||||||||||||
| Try websites other than Fannie Mae | ||||||||||||
| Ask someone I know | ||||||||||||
| Give up | ||||||||||||
| Don't know | ||||||||||||
| MCW0733 | B | What were you unable to find? (Please provide as much detail as possible in your response) | Text area, no char limit | Y | Single | Skip Logic Group | ||||||
| MCW0734 | Which best describes your role in visiting the site today? | Homeowner | H, R | Radio button, one-up vertical | Y | single | Skip Logic Group | Role (ALL) | ||||
| Homebuyer/Renter | H, R | |||||||||||
| Single-Family Seller, Servicer or Mortgage Broker | M, O, X, Y | |||||||||||
| Multifamily Seller, Servicer and/or Borrower | O, P, X, Y | |||||||||||
| Other Real Estate Professional | Z, U | |||||||||||
| Investor | O, S | |||||||||||
| Media | ||||||||||||
| Job Seeker | ||||||||||||
| Other | T | |||||||||||
| MCW0735 | H | Which of the following best describes your primary reason for coming to the site today: | Learn how to avoid foreclosure | Radio button, one-up vertical | Y | Single | Skip Logic Group | Home Primary Reason | ||||
| Find out if Freddie Mac owns my loan | ||||||||||||
| Learn how to buy or sell a home | ||||||||||||
| Learn about refinancing or loan modification | ||||||||||||
| Learn about Freddie Mac | ||||||||||||
| Other (Please specify) | J | |||||||||||
| MCW0736 | J | Other reason for coming to the site today: | Text area, no char limit | N | Single | Skip Logic Group | ||||||
| MCW0737 | R | How would you describe the language/terminology used on this site? | Very easy for me to understand | Radio button, one-up vertical | Y | Single | Home Language | |||||
| Somewhat difficult for me to understand | ||||||||||||
| Very difficult for me to understand | ||||||||||||
| MCW0738 | M | What were you mainly trying to do today? | Access AllRegs | Drop down, select one | Y | Single | Skip Logic Group | Single Reason | ||||
| Download guide forms and information | ||||||||||||
| Log in to Loan Prospector | ||||||||||||
| Log in to the Selling System | ||||||||||||
| Learn about selling loans to Freddie Mac | ||||||||||||
| Learn about servicing loans | ||||||||||||
| Find requirements for our single-family mortgage products | ||||||||||||
| Get pricing for Freddie Mac products | ||||||||||||
| Sign up to become a seller / servicer | ||||||||||||
| Sign up for training | ||||||||||||
| Download training and education materials | ||||||||||||
| Other (please specify) | N | |||||||||||
| MCW0739 | N | Other task you were trying to do: | Text area, no char limit | N | Single | Skip Logic Group | Single Reason Other | |||||
| MCW0740 | O | What information were you primarily interested in? | Single-family loans | Radio button, one-up vertical | Y | Single | Skip Logic Group | Business Info | ||||
|
|
|
Multifamily loans | ||||||||||
| Debt and/or mortgage securities | ||||||||||||
| General information about Freddie Mac | ||||||||||||
| Company news | ||||||||||||
| Economic and housing research | ||||||||||||
| Investor relations | ||||||||||||
| Information for home buyers and homeowners and/or avoiding foreclosure tips | ||||||||||||
| Job Search | ||||||||||||
| Other | ||||||||||||
| MCW0741 | Z | What information were you primarily interested in? | Information about Single-Family loans | Radio button, one-up vertical | Y | Single | Skip Logic Group | Other Real Pro Info | ||||
| Information about buying a Freddie Mac-owned property | ||||||||||||
| Information about short sales | ||||||||||||
| Information about Making Home Affordable (MHA) programs or other alternatives to foreclosure | ||||||||||||
| General information about Freddie Mac | ||||||||||||
| Other (please specify) | W | |||||||||||
| MCW0742 | W | Please describe what information you were interested in today: | Text area, no char limit | N | Single | Skip Logic Group | Other OE Real Pro Info | |||||
| MCW0743 | P | More specifically, what is your role? | Multifamily lender | Drop down, select one | Y | Single | Skip Logic Group | Multi Role | ||||
| Multifamily borrower | ||||||||||||
| Other (please specify) | Q | |||||||||||
| MCW0744 | Q | Other multifamily role | Text area, no char limit | N | Single | Skip Logic Group | Multi Role Other | |||||
| MCW0745 | T | Please describe your occupation: | Text area, no char limit | N | Single | Skip Logic Group | All Other Role | |||||
| MCW0746 | U | Please describe your occupation: | Text area, no char limit | N | Single | Skip Logic Group | Other Real Estate Prof | |||||
| MCW0747 | S | More specifically, what is your role? | Mortgage Securities Investor or Trader | Drop down, select one | Y | Single | Skip Logic Group | Other Investor Role | ||||
| Deb Securities Investor | ||||||||||||
| Equity Investor/Analyst | ||||||||||||
| MCW0748 | X | Do you use a mobile device, such as a mobile phone or tablet, to access the internet? | Yes | AA | Radio button, one-up vertical | Y | Single | Skip Logic Group | Mobile Internet | |||
| No | ||||||||||||
| MCW0749 | AA | What type of mobile device do you use? | Android | Radio button, one-up vertical | Y | Single | Skip Logic Group | Mobile Device | ||||
| iPhone | ||||||||||||
| iPad | ||||||||||||
| Windows Mobile | ||||||||||||
| Blackberry | ||||||||||||
| Other (please specify) | CC | |||||||||||
| MCW0750 | CC | What type of mobile device do you use? | Text area, no char limit | N | Single | Skip Logic Group | Mobile Device Other | |||||
| MCW0751 | Y | If this website had a mobile version would you access it form your mobile device? | Yes | BB | Radio button, one-up vertical | Y | Single | Skip Logic Group | Mobile Website | |||
| No, I don't have a mobile device that allows me to access the web | ||||||||||||
| No, I would not use my mobile device to access this website | ||||||||||||
| Not Sure | ||||||||||||
| MCW0752 | BB | What information would you like to see on the mobile website? | Text area, no char limit | N | Single | Skip Logic Group | Mobile Website Other | |||||
| MCW0753 | Did you use the site's search feature (search box in upper right hand corner) during your visit today? | Yes | A, B | Drop down, select one | Y | Single | Skip Logic Group | Search Usage | ||||
| No | ||||||||||||
| Not Sure | ||||||||||||
| MCW0754 | A | Which of the following best describes your experience with the search feature today: | Search results were helpful/Search returned results I expected | Radio button, one-up vertical | Y | Single | Skip Logic Group | Search Experience | ||||
| Results were not relevant/not what I wanted | ||||||||||||
| Too many results/I needed to refine my search | ||||||||||||
| Not enough results | ||||||||||||
| Returned NO results | ||||||||||||
| Received error message(s) | ||||||||||||
| Search speed was too slow | ||||||||||||
| Other | AA | |||||||||||
| MCW0755 | AA | Please describe the other search experience you had today: | Text area, no char limit | N | Single | Skip Logic Group | Other Search Exp | |||||
| MCW0756 | B | What terms did you type into the search feature today: | Text area, no char limit | Y | Single | Skip Logic Group | Search Terms | |||||
| MCW0757 | What did you hope to accomplish when coming to the Freddie Mac site today? | Text area, no char limit | N | single | ||||||||
| MCW0758 | If you could identify one improvement to freddiemac.com site, what would that improvement be? (Optional) | Text area, no char limit | N | Single | ||||||||
Sheet 5: OLD V2 Model Qsts
Sheet 6: OLD V2 Custom Qsts
| Model Instance Name: | ||||||||||||
| Freddie Mac V2 | underlined & italicized: RE-ORDER | |||||||||||
| MID: 4gdN4cMtwIoYJN1xVZElIg== | pink: ADDITION | |||||||||||
| Date: 7/26/2010 | blue + -->: REWORDING | |||||||||||
| Freddie Mac V2 CUSTOM QUESTIONS | ||||||||||||
| QID | Skip Logic Label | CUSTOM QUESTION | Answer Value (hide) | POSSIBLE ANSWER CHOICES (limit to 50 characters each) |
Skip to | Type | Required Y/N |
Select one or multi | Special Instructions | CQ Label | ||
| MCW0730 | How frequently do you visit freddiemac.com? | MCW0730A001 | This is my first time | Drop down, select one | Y | Single | ||||||
| MCW0730A002 | Daily or almost every day | |||||||||||
| MCW0730A003 | Once or several times a week | |||||||||||
| MCW0730A004 | Once or several times a month | |||||||||||
| MCW0730A005 | Less than once a month | |||||||||||
| MCW0731 | Did you find what you were looking for today? | MCW0731A001 | Yes | Drop down, select one | Y | Single | Skip Logic Group | |||||
| MCW0731A002 | No | A, B | ||||||||||
| MCW0731A003 | I was just browsing | |||||||||||
| MCW0732 | A | We are sorry you could not find what you were looking for. What might you do next? | MCW0732A001 | Call Freddie Mac | Drop down, select one | Y | Single | Skip Logic Group | ||||
| MCW0732A002 | Visit freddiemac.com again later | |||||||||||
| MCW0732A003 | Try Fannie Mae's website | |||||||||||
| MCW0732A004 | Try websites other than Fannie Mae | |||||||||||
| MCW0732A005 | Ask someone I know | |||||||||||
| MCW0732A006 | Give up | |||||||||||
| MCW0732A007 | Don't know | |||||||||||
| MCW0733 | B | What were you unable to find? (Please provide as much detail as possible in your response) | Text area, no char limit | Y | Single | Skip Logic Group | ||||||
| MCW0734 | Which best describes your role in visiting the site today? | MCW0734A001 | Homeowner | H, R | Radio button, one-up vertical | Y | single | Skip Logic Group | Role (ALL) | |||
| MCW0734A002 | Homebuyer/Renter | H, R | ||||||||||
| MCW0734A003 | Single-Family Seller, Servicer or Mortgage Broker | M, O, X, Y | ||||||||||
| MCW0734A004 | Multifamily Seller, Servicer and/or Borrower | O, P, X, Y | ||||||||||
| MCW0734A005 | Other Real Estate Professional | Z, U | ||||||||||
| MCW0734A006 | Investor | O, S | ||||||||||
| MCW0734A007 | Media | |||||||||||
| MCW0734A008 | Job Seeker | |||||||||||
| MCW0734A009 | Other | T | ||||||||||
| MCW0735 | H | Which of the following best describes your primary reason for coming to the site today: | MCW0735A001 | Learn how to avoid foreclosure | Radio button, one-up vertical | Y | Single | Skip Logic Group | Home Primary Reason | |||
| MCW0735A002 | Find out if Freddie Mac owns my loan | |||||||||||
| MCW0735A003 | Learn how to buy or sell a home | |||||||||||
| MCW0735A004 | Learn about Freddie Mac | |||||||||||
| MCW0735A005 | Other (Please specify) | J | ||||||||||
| MCW0736 | J | Other reason for coming to the site today: | Text area, no char limit | N | Single | Skip Logic Group | ||||||
| MCW0737 | R | How would you describe the language/terminology used on this site? | MCW0737A001 | Very easy for me to understand | Radio button, one-up vertical | Y | Single | Home Language | ||||
| MCW0737A002 | Somewhat difficult for me to understand | |||||||||||
| MCW0737A003 | Very difficult for me to understand | |||||||||||
| MCW0738 | M | What were you mainly trying to do today? | MCW0738A001 | Access AllRegs | Drop down, select one | Y | Single | Skip Logic Group | Single Reason | |||
| MCW0738A002 | Download guide forms and information | |||||||||||
| MCW0738A003 | Log in to Loan Prospector | |||||||||||
| MCW0738A004 | Log in to the Selling System | |||||||||||
| MCW0738A005 | Learn about selling loans to Freddie Mac | |||||||||||
| MCW0738A006 | Learn about servicing loans | |||||||||||
| MCW0738A007 | Find requirements for our single-family mortgage products | |||||||||||
| MCW0738A008 | Get pricing for Freddie Mac products | |||||||||||
| MCW0738A009 | Sign up to become a seller / servicer | |||||||||||
| MCW0738A010 | Sign up for training | |||||||||||
| MCW0738A011 | Download training and education materials | |||||||||||
| MCW0738A012 | Other (please specify) | N | ||||||||||
| MCW0739 | N | Other task you were trying to do: | Text area, no char limit | N | Single | Skip Logic Group | Single Reason Other | |||||
| MCW0740 | O | What information were you primarily interested in? | MCW0740A001 | Single-family loans | Radio button, one-up vertical | Y | Single | Skip Logic Group | Business Info | |||
|
|
|
MCW0740A002 | Multifamily loans | |||||||||
| MCW0740A003 | Debt and/or mortgage securities | |||||||||||
| MCW0740A004 | General information about Freddie Mac | |||||||||||
| MCW0740A005 | Company news | |||||||||||
| MCW0740A006 | Economic and housing research | |||||||||||
| MCW0740A007 | Investor relations | |||||||||||
| MCW0740A008 | Information for home buyers and homeowners and/or avoiding foreclosure tips | |||||||||||
| MCW0740A009 | Job Search | |||||||||||
| MCW0740A010 | Other | |||||||||||
| MCW0741 | Z | What information were you primarily interested in? | MCW0741A001 | Information about Single-Family loans | Radio button, one-up vertical | Y | Single | Skip Logic Group | Other Real Pro Info | |||
| MCW0741A002 | Information about buying a Freddie Mac-owned property | |||||||||||
| MCW0741A003 | Information about short sales | |||||||||||
| MCW0741A004 | Information about Making Home Affordable (MHA) programs or other alternatives to foreclosure | |||||||||||
| MCW0741A005 | General information about Freddie Mac | |||||||||||
| MCW0741A006 | Other (please specify) | W | ||||||||||
| MCW0742 | W | Please describe what information you were interested in today: | Text area, no char limit | N | Single | Skip Logic Group | Other OE Real Pro Info | |||||
| MCW0743 | P | More specifically, what is your role? | MCW0743A001 | Multifamily lender | Drop down, select one | Y | Single | Skip Logic Group | Multi Role | |||
| MCW0743A002 | Multifamily borrower | |||||||||||
| MCW0743A003 | Other (please specify) | Q | ||||||||||
| MCW0744 | Q | Other multifamily role | Text area, no char limit | N | Single | Skip Logic Group | Multi Role Other | |||||
| MCW0745 | T | Please describe your occupation: | Text area, no char limit | N | Single | Skip Logic Group | All Other Role | |||||
| MCW0746 | U | Please describe your occupation: | Text area, no char limit | N | Single | Skip Logic Group | Other Real Estate Prof | |||||
| MCW0747 | S | More specifically, what is your role? | MCW0747A001 | Mortgage Securities Investor or Trader | Drop down, select one | Y | Single | Skip Logic Group | Other Investor Role | |||
| MCW0747A002 | Deb Securities Investor | |||||||||||
| MCW0747A003 | Equity Investor/Analyst | |||||||||||
| MCW0748 | X | Do you use a mobile device, such as a mobile phone or tablet, to access the internet? | MCW0748A001 | Yes | AA | Radio button, one-up vertical | Y | Single | Skip Logic Group | Mobile Internet | ||
| MCW0748A002 | No | |||||||||||
| MCW0749 | AA | What type of mobile device do you use? | MCW0749A001 | Android | Radio button, one-up vertical | Y | Single | Skip Logic Group | Mobile Device | |||
| MCW0749A002 | iPhone | |||||||||||
| MCW0749A003 | iPad | |||||||||||
| MCW0749A004 | Windows Mobile | |||||||||||
| MCW0749A005 | Blackberry | |||||||||||
| MCW0749A006 | Other (please specify) | |||||||||||
| MCW0750 | What type of mobile device do you use? | Text area, no char limit | N | Single | Skip Logic Group | Mobile Device Other | ||||||
| MCW0751 | Y | If this website had a mobile version would you access it form your mobile device? | MCW0751A001 | Yes | BB | Radio button, one-up vertical | Y | Single | Skip Logic Group | Mobile Website | ||
| MCW0751A002 | No, I don't have a mobile device that allows me to access the web | |||||||||||
| MCW0751A003 | No, I would not use my mobile device to access this website | |||||||||||
| MCW0751A004 | Not Sure | |||||||||||
| MCW0752 | BB | What information would you like to see on the mobile website? | Text area, no char limit | N | Single | Skip Logic Group | Mobile Website Other | |||||
| MCW0753 | Did you use the site's search feature (search box in upper right hand corner) during your visit today? | MCW0753A001 | Yes | A, B | Drop down, select one | Y | Single | Skip Logic Group | Search Usage | |||
| MCW0753A002 | No | |||||||||||
| MCW0753A003 | Not Sure | |||||||||||
| MCW0754 | A | Which of the following best describes your experience with the search feature today: | MCW0754A001 | Search results were helpful/Search returned results I expected | Radio button, one-up vertical | Y | Single | Skip Logic Group | Search Experience | |||
| MCW0754A002 | Results were not relevant/not what I wanted | |||||||||||
| MCW0754A003 | Too many results/I needed to refine my search | |||||||||||
| MCW0754A004 | Not enough results | |||||||||||
| MCW0754A005 | Returned NO results | |||||||||||
| MCW0754A006 | Received error message(s) | |||||||||||
| MCW0754A007 | Search speed was too slow | |||||||||||
| MCW0754A008 | Other | AA | ||||||||||
| MCW0755 | AA | Please describe the other search experience you had today: | Text area, no char limit | N | Single | Skip Logic Group | Other Search Exp | |||||
| MCW0756 | B | What terms did you type into the search feature today: | Text area, no char limit | Y | Single | Skip Logic Group | Search Terms | |||||
| MCW0757 | What did you hope to accomplish when coming to the Freddie Mac site today? | Text area, no char limit | N | single | ||||||||
| MCW0758 | If you could identify one improvement to freddiemac.com site, what would that improvement be? (Optional) | Text area, no char limit | N | Single | ||||||||
Sheet 7: Custom Qsts (3-27-12)
| Model Instance Name: | ||||||||||||
| Freddie Mac V2 | underlined & italicized: RE-ORDER | |||||||||||
| MID: 4gdN4cMtwIoYJN1xVZElIg== | pink: ADDITION | |||||||||||
| Date: 7/26/2010 | blue + -->: REWORDING | |||||||||||
| Freddie Mac V2 CUSTOM QUESTIONS | ||||||||||||
| QID | Skip Logic Label | CUSTOM QUESTION | POSSIBLE ANSWER CHOICES (limit to 50 characters each) |
Skip to | Type | Required Y/N |
Select one or multi | Special Instructions | CQ Label | |||
| KFB00360 | How frequently do you visit freddiemac.com? | This is my first time | Drop down, select one | Y | Single | |||||||
| Daily or almost every day | ||||||||||||
| Once or several times a week | ||||||||||||
| Once or several times a month | ||||||||||||
| Less than once a month | ||||||||||||
| KFB00361 | Did you find what you were looking for today? | Yes | Drop down, select one | Y | Single | Skip Logic Group | ||||||
| (KFB00361G5) | No | A, B | ||||||||||
| I was just browsing | ||||||||||||
| KFB00362 | A | We are sorry you could not find what you were looking for. What might you do next? | Call Freddie Mac | Drop down, select one | Y | Single | Skip Logic Group | |||||
| Visit freddiemac.com again later | ||||||||||||
| Try Fannie Mae's website | ||||||||||||
| Try websites other than Fannie Mae | ||||||||||||
| Ask someone I know | ||||||||||||
| Give up | ||||||||||||
| Don't know | ||||||||||||
| AKR2056 | B | What were you unable to find? (Please provide as much detail as possible in your response) | Text area, no char limit | Y | Single | Skip Logic Group | ||||||
| EDO04489 | Which best describes your role in visiting the site today? | Homeowner | H, R | Radio button, one-up vertical | Y | single | Skip Logic Group | Role (ALL) | ||||
| Homebuyer/Renter | H, R | |||||||||||
| Single-Family Seller, Servicer or Mortgage Broker | M, O, X, Y | |||||||||||
| Multifamily Seller, Servicer and/or Borrower | O, P, X, Y | |||||||||||
| Other Real Estate Professional | Z, O, U | |||||||||||
| Investor | O, S | |||||||||||
| Media | ||||||||||||
| Job Seeker | ||||||||||||
| Other | T | |||||||||||
| EDO04492 | H | Which of the following best describes your primary reason for coming to the site today: | Learn how to avoid foreclosure | Skip Logic Group | Home Primary Reason | |||||||
| Find out if Freddie Mac owns my loan | ||||||||||||
| Learn how to buy or sell a home | ||||||||||||
| Learn about Freddie Mac | ||||||||||||
| Other (Please specify) | J | |||||||||||
| EDO04494 | R | How would you describe the language/terminology used on this site? | Very easy for me to understand | Home Language | ||||||||
| Somewhat difficult for me to understand | ||||||||||||
| Very difficult for me to understand | ||||||||||||
| KFB00365 | M | What were you mainly trying to do today? | Access AllRegs | Drop down, select one | Y | Single | Skip Logic Group | Single Reason | ||||
| Download guide forms and information | ||||||||||||
| Log in to Loan Prospector | ||||||||||||
| Log in to the Selling System | ||||||||||||
| Learn about selling loans to Freddie Mac | ||||||||||||
| Learn about servicing loans | ||||||||||||
| Find requirements for our single-family mortgage products | ||||||||||||
| Get pricing for Freddie Mac products | ||||||||||||
| Sign up to become a seller / servicer | ||||||||||||
| Sign up for training | ||||||||||||
| Download training and education materials | ||||||||||||
| Other (please specify) | N | |||||||||||
| KFB00366 | N | Other task you were trying to do: | Text area, no char limit | N | Single | Skip Logic Group | Single Reason Other | |||||
| KFB00367 | O | What information were you primarily interested in? | Single-family loans | Radio button, one-up vertical | Y | Single | Skip Logic Group | Business Info | ||||
|
|
|
Multifamily loans | ||||||||||
| Debt and/or mortgage securities | ||||||||||||
| General information about Freddie Mac | ||||||||||||
| Company news | ||||||||||||
| Economic and housing research | ||||||||||||
| Investor relations | ||||||||||||
| Information for home buyers and homeowners and/or avoiding foreclosure tips | ||||||||||||
| Job Search | ||||||||||||
| Other | ||||||||||||
| Z | What information were you primarily interested in? | Information about Single-Family loans | Radio button, one-up vertical | Y | Single | Skip Logic Group | Other Real Pro Info | |||||
| Information about buying a Freddie Mac-owned property | ||||||||||||
| Information about short sales | ||||||||||||
| Information about Making Home Affordable (MHA) programs or other alternatives to foreclosure | ||||||||||||
| General information about Freddie Mac | ||||||||||||
| Other (please specify) | W | |||||||||||
| W | Please describe what information you were interested in today: | Text area, no char limit | Y | Single | Skip Logic Group | Other OE Real Pro Info | ||||||
| KFB00368 | P | More specifically, what is your role? | Multifamily lender | Drop down, select one | Y | Single | Skip Logic Group | Multi Role | ||||
| Multifamily borrower | ||||||||||||
| Other (please specify) | Q | |||||||||||
| KFB00369 | Q | Other multifamily role | Text area, no char limit | N | Single | Skip Logic Group | Multi Role Other | |||||
| ACQLiv0007874 | T | Please describe your occupation: | Text area, no char limit | N | Single | Skip Logic Group | All Other Role | |||||
| ACQLiv0007875 | U | Please describe your occupation: | Text area, no char limit | N | Single | Skip Logic Group | Other Real Estate Prof | |||||
| ACQLiv0007876 | S | More specifically, what is your role? | Mortgage Securities Investor or Trader | Drop down, select one | Y | Single | Skip Logic Group | Other Investor Role | ||||
| Deb Securities Investor | ||||||||||||
| Equity Investor/Analyst | ||||||||||||
| X | Do you use a mobile device, such as a mobile phone or tablet, to access the internet? | Yes | AA | Radio button, one-up vertical | Single | |||||||
| No | ||||||||||||
| AA | What type of mobile device do you use? | Android | Radio button, one-up vertical | Single | ||||||||
| iPhone | ||||||||||||
| iPad | ||||||||||||
| Windows Mobile | ||||||||||||
| Blackberry | ||||||||||||
| Other, please specify | ||||||||||||
| Y | If this website had a mobile version would you access it form your mobile device? | Yes | BB | Radio button, one-up vertical | Single | |||||||
| No, I don't have a mobile device that allows me to access the web | ||||||||||||
| No, I would not use my mobile device to access this website | ||||||||||||
| Not Sure | ||||||||||||
| BB | What information would you like to see on the mobile website? | Text area, no char limit | Single | |||||||||
| EDO04497 | What did you hope to accomplish when coming to the Freddie Mac site today? | Text area, no char limit | N | single | ||||||||
| KFB00370 | If you could identify one improvement to freddiemac.com site, what would that improvement be? (Optional) | Text area, no char limit | N | Single | ||||||||
Sheet 8: Custom Qsts 10-6-11
| Model Instance Name: | ||||||||||||||||||||||||||||||||||||
| Freddie Mac V2 | underlined & italicized: RE-ORDER | |||||||||||||||||||||||||||||||||||
| MID: 4gdN4cMtwIoYJN1xVZElIg== | pink: ADDITION | |||||||||||||||||||||||||||||||||||
| Date: 7/26/2010 | blue + -->: REWORDING | |||||||||||||||||||||||||||||||||||
| Freddie Mac V2 CUSTOM QUESTIONS | ||||||||||||||||||||||||||||||||||||
| QID | Skip Logic Label | CUSTOM QUESTION | POSSIBLE ANSWER CHOICES (limit to 50 characters each) |
Skip to | Type | Required Y/N |
Select one or multi | Special Instructions | CQ Label | |||||||||||||||||||||||||||
| KFB00360 | How frequently do you visit freddiemac.com? | This is my first time | Drop down, select one | Y | Single | |||||||||||||||||||||||||||||||
| Daily or almost every day | ||||||||||||||||||||||||||||||||||||
| Once or several times a week | ||||||||||||||||||||||||||||||||||||
| Once or several times a month | ||||||||||||||||||||||||||||||||||||
| Less than once a month | ||||||||||||||||||||||||||||||||||||
| KFB00361 | Did you find what you were looking for today? | Yes | Drop down, select one | Y | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| (KFB00361G5) | No | A, B | ||||||||||||||||||||||||||||||||||
| I was just browsing | ||||||||||||||||||||||||||||||||||||
| KFB00362 | A | We are sorry you could not find what you were looking for. What might you do next? | Call Freddie Mac | Drop down, select one | Y | Single | Skip Logic Group | |||||||||||||||||||||||||||||
| Visit freddiemac.com again later | ||||||||||||||||||||||||||||||||||||
| Try Fannie Mae's website | ||||||||||||||||||||||||||||||||||||
| Try websites other than Fannie Mae | ||||||||||||||||||||||||||||||||||||
| Ask someone I know | ||||||||||||||||||||||||||||||||||||
| Give up | ||||||||||||||||||||||||||||||||||||
| Don't know | ||||||||||||||||||||||||||||||||||||
| AKR2056 | B | What were you unable to find? (Please provide as much detail as possible in your response) | Text area, no char limit | Y | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| EDO04489 | Which best describes your role in visiting the site today? | Radio button, one-up vertical | Y | single | Skip Logic Group | Role (ALL) | ||||||||||||||||||||||||||||||
| Homeowner | H, R | |||||||||||||||||||||||||||||||||||
| Homebuyer/Renter | H, R | |||||||||||||||||||||||||||||||||||
| Single-Family Seller, Servicer or Mortgage Broker | M, O | |||||||||||||||||||||||||||||||||||
| Multifamily Seller, Servicer and/or Borrower | O, P | |||||||||||||||||||||||||||||||||||
| Other Real Estate Professional | O, U | |||||||||||||||||||||||||||||||||||
| Investor | O, S | |||||||||||||||||||||||||||||||||||
| Media | ||||||||||||||||||||||||||||||||||||
| Other | T | |||||||||||||||||||||||||||||||||||
| EDO04492 | H | Which of the following best describes your primary reason for coming to the site today: | Learn how to avoid foreclosure | Skip Logic Group | Home Primary Reason | |||||||||||||||||||||||||||||||
| Find out if Freddie Mac owns my loan | ||||||||||||||||||||||||||||||||||||
| Learn how to buy or sell a home | ||||||||||||||||||||||||||||||||||||
| Learn about Freddie Mac | ||||||||||||||||||||||||||||||||||||
| Other (Please specify) | J | |||||||||||||||||||||||||||||||||||
| EDO04494 | R | How would you describe the language/terminology used on this site? | Very easy for me to understand | Home Language | ||||||||||||||||||||||||||||||||
| Somewhat difficult for me to understand | ||||||||||||||||||||||||||||||||||||
| Very difficult for me to understand | ||||||||||||||||||||||||||||||||||||
| KFB00365 | M | What were you mainly trying to do today? | Access AllRegs | Drop down, select one | Y | Single | Skip Logic Group | Single Reason | ||||||||||||||||||||||||||||
| Download guide forms and information | ||||||||||||||||||||||||||||||||||||
| Log in to Loan Prospector | ||||||||||||||||||||||||||||||||||||
| Log in to the Selling System | ||||||||||||||||||||||||||||||||||||
| Learn about selling loans to Freddie Mac | ||||||||||||||||||||||||||||||||||||
| Learn about servicing loans | ||||||||||||||||||||||||||||||||||||
| Find requirements for our single-family mortgage products | ||||||||||||||||||||||||||||||||||||
| Get pricing for Freddie Mac products | ||||||||||||||||||||||||||||||||||||
| Sign up to become a seller / servicer | ||||||||||||||||||||||||||||||||||||
| Sign up for training | ||||||||||||||||||||||||||||||||||||
| Download training and education materials | ||||||||||||||||||||||||||||||||||||
| Other (please specify) | N | |||||||||||||||||||||||||||||||||||
| KFB00366 | N | Other task you were trying to do: | Text area, no char limit | N | Single | Skip Logic Group | Single Reason Other | |||||||||||||||||||||||||||||
| KFB00367 | O | What information were you primarily interested in? | Single-family loans | Radio button, one-up vertical | Y | Single | Skip Logic Group | Business Info | ||||||||||||||||||||||||||||
|
|
|
Multifamily loans | ||||||||||||||||||||||||||||||||||
| Debt and/or mortgage securities | ||||||||||||||||||||||||||||||||||||
| General information about Freddie Mac | ||||||||||||||||||||||||||||||||||||
| Company news | ||||||||||||||||||||||||||||||||||||
| Economic and housing research | ||||||||||||||||||||||||||||||||||||
| Investor relations | ||||||||||||||||||||||||||||||||||||
| Information for home buyers and homeowners and/or avoiding foreclosure tips | ||||||||||||||||||||||||||||||||||||
| Job Search | ||||||||||||||||||||||||||||||||||||
| Other | ||||||||||||||||||||||||||||||||||||
| KFB00368 | P | More specifically, what is your role? | Multifamily lender | Drop down, select one | Y | Single | Skip Logic Group | Multi Role | ||||||||||||||||||||||||||||
| Multifamily borrower | ||||||||||||||||||||||||||||||||||||
| Other (please specify) | Q | |||||||||||||||||||||||||||||||||||
| KFB00369 | Q | Other multifamily role | Text area, no char limit | N | Single | Skip Logic Group | Multi Role Other | |||||||||||||||||||||||||||||
| T | Please describe your role in coming to the site today: | Text area, no char limit | N | Single | Skip Logic Group | All Other Role | ||||||||||||||||||||||||||||||
| U | Please describe your role in coming to the site today: | Text area, no char limit | N | Single | Skip Logic Group | Other Real Estate Prof | ||||||||||||||||||||||||||||||
| S | More specifically, what is your role? | Mortgage Securities Investor or Trader | Drop down, select one | Y | Single | Skip Logic Group | Other Investor Role | |||||||||||||||||||||||||||||
| Deb Securities Investor | ||||||||||||||||||||||||||||||||||||
| Equity Investor/Analyst | ||||||||||||||||||||||||||||||||||||
| EDO04497 | What did you hope to accomplish when coming to the Freddie Mac site today? | Text area, no char limit | N | single | ||||||||||||||||||||||||||||||||
| KFB00370 | If you could identify one improvement to freddiemac.com site, what would that improvement be? (Optional) | Text area, no char limit | N | Single | ||||||||||||||||||||||||||||||||
Sheet 9: Custom Qsts 3-15-11
| Model Instance Name: | ||||||||||||||||||||||||||||||||||||
| Freddie Mac V2 | underlined & italicized: RE-ORDER | |||||||||||||||||||||||||||||||||||
| MID: 4gdN4cMtwIoYJN1xVZElIg== | pink: ADDITION | |||||||||||||||||||||||||||||||||||
| Date: 7/26/2010 | blue + -->: REWORDING | |||||||||||||||||||||||||||||||||||
| Freddie Mac V2 CUSTOM QUESTIONS | ||||||||||||||||||||||||||||||||||||
| QID | Skip Logic Label | CUSTOM QUESTION | POSSIBLE ANSWER CHOICES (limit to 50 characters each) |
Skip to | Type | Required Y/N |
Select one or multi | Special Instructions | ||||||||||||||||||||||||||||
| KFB00360 | How frequently do you visit freddiemac.com? | This is my first time | Drop down, select one | Y | Single | |||||||||||||||||||||||||||||||
| Daily or almost every day | ||||||||||||||||||||||||||||||||||||
| Once or several times a week | ||||||||||||||||||||||||||||||||||||
| Once or several times a month | ||||||||||||||||||||||||||||||||||||
| Less than once a month | ||||||||||||||||||||||||||||||||||||
| KFB00361 | Did you find what you were looking for today? | Yes | Drop down, select one | Y | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| (KFB00361G5) | No | A, B | ||||||||||||||||||||||||||||||||||
| I was just browsing | ||||||||||||||||||||||||||||||||||||
| KFB00362 | A | We are sorry you could not find what you were looking for. What might you do next? | Call Freddie Mac | Drop down, select one | Y | Single | Skip Logic Group | |||||||||||||||||||||||||||||
| Visit freddiemac.com again later | ||||||||||||||||||||||||||||||||||||
| Try Fannie Mae's website | ||||||||||||||||||||||||||||||||||||
| Try websites other than Fannie Mae | ||||||||||||||||||||||||||||||||||||
| Ask someone I know | ||||||||||||||||||||||||||||||||||||
| Give up | ||||||||||||||||||||||||||||||||||||
| Don't know | ||||||||||||||||||||||||||||||||||||
| AKR2056 | B | What were you unable to find? (Please provide as much detail as possible in your response) | Text area, no char limit | Y | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| EDO04489 | What information were you primarily interested in on the site: | Homeowner Resources | G,H,R | Radio button, one-up vertical | Y | single | Skip Logic Group | |||||||||||||||||||||||||||||
| Business Resources | K,O | |||||||||||||||||||||||||||||||||||
| Other | ||||||||||||||||||||||||||||||||||||
| EDO04490 | G | Which best describes your role in visiting the site today? | ||||||||||||||||||||||||||||||||||
| Homeowner | ||||||||||||||||||||||||||||||||||||
| Homebuyer | ||||||||||||||||||||||||||||||||||||
| Renter | ||||||||||||||||||||||||||||||||||||
| Media / Economic / Housing Policy Researcher | ||||||||||||||||||||||||||||||||||||
| Nonprofit Professional / Housing Counselor / Educator | ||||||||||||||||||||||||||||||||||||
| Other (Please specify) | I | |||||||||||||||||||||||||||||||||||
| EDO04491 | I | Other description of yourself: | Text area, no char limit | N | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| EDO04492 | H | Which of the following best describes your primary reason for coming to the site today: | Learn how to avoid foreclosure | Skip Logic Group | ||||||||||||||||||||||||||||||||
| Find out if Freddie Mac owns my loan | ||||||||||||||||||||||||||||||||||||
| Learn how to buy or sell a home | ||||||||||||||||||||||||||||||||||||
| Learn about Freddie Mac | ||||||||||||||||||||||||||||||||||||
| Other (Please specify) | J | |||||||||||||||||||||||||||||||||||
| EDO04493 | J | Other reason for coming to the site today: | Text area, no char limit | N | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| EDO04494 | R | How would you describe the language/terminology used on this site? | Very easy for me to understand | |||||||||||||||||||||||||||||||||
| Somewhat difficult for me to understand | ||||||||||||||||||||||||||||||||||||
| Very difficult for me to understand | ||||||||||||||||||||||||||||||||||||
| EDO04495 | K | Which best describes your role in visiting the site today? | Single-Family Seller, Servicer or Mortgage Broker | M | Skip Logic Group | |||||||||||||||||||||||||||||||
| Other mortgage-related financial services provider | ||||||||||||||||||||||||||||||||||||
| Mortgage Securities Investor or Trader | ||||||||||||||||||||||||||||||||||||
| Debt Securities Investor | ||||||||||||||||||||||||||||||||||||
| Equity Investor/Analyst | ||||||||||||||||||||||||||||||||||||
| Multifamily Seller, Servicer and/or Borrower | ||||||||||||||||||||||||||||||||||||
| Shareholder | ||||||||||||||||||||||||||||||||||||
| Job Seeker | ||||||||||||||||||||||||||||||||||||
| Freddie Mac Employee | ||||||||||||||||||||||||||||||||||||
| Other (Please specify) | L | |||||||||||||||||||||||||||||||||||
| EDO04496 | L | Other description of yourself: | Text area, no char limit | N | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| KFB00365 | M | What were you mainly trying to do today? | Access AllRegs | Drop down, select one | Y | Single | Skip Logic Group | |||||||||||||||||||||||||||||
| Download guide forms and information | ||||||||||||||||||||||||||||||||||||
| Log in to Loan Prospector | ||||||||||||||||||||||||||||||||||||
| Log in to the Selling System | ||||||||||||||||||||||||||||||||||||
| Learn about selling loans to Freddie Mac | ||||||||||||||||||||||||||||||||||||
| Learn about servicing loans | ||||||||||||||||||||||||||||||||||||
| Find requirements for our single-family mortgage products | ||||||||||||||||||||||||||||||||||||
| Get pricing for Freddie Mac products | ||||||||||||||||||||||||||||||||||||
| Sign up to become a seller / servicer | ||||||||||||||||||||||||||||||||||||
| Sign up for training | ||||||||||||||||||||||||||||||||||||
| Download training and education materials | ||||||||||||||||||||||||||||||||||||
| Other (please specify) | N | |||||||||||||||||||||||||||||||||||
| KFB00366 | N | Other task you were trying to do: | Text area, no char limit | N | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| KFB00367 | O | What information were you primarily interested in? | Single-family loans | Radio button, one-up vertical | Y | Single | Skip Logic Group | |||||||||||||||||||||||||||||
| Multifamily loans | P | |||||||||||||||||||||||||||||||||||
| Debt and/or mortgage securities | ||||||||||||||||||||||||||||||||||||
| General information about Freddie Mac | ||||||||||||||||||||||||||||||||||||
| Company news | ||||||||||||||||||||||||||||||||||||
| Economic and housing research | ||||||||||||||||||||||||||||||||||||
| Investor relations | ||||||||||||||||||||||||||||||||||||
| Information for home buyers and homeowners and/or avoiding foreclosure tips | ||||||||||||||||||||||||||||||||||||
| Job Search | ||||||||||||||||||||||||||||||||||||
| Other | ||||||||||||||||||||||||||||||||||||
| KFB00368 | P | More specifically, what is your role? | Multifamily lender | Drop down, select one | Y | Single | Skip Logic Group | |||||||||||||||||||||||||||||
| Multifamily borrower | ||||||||||||||||||||||||||||||||||||
| Other (please specify) | Q | |||||||||||||||||||||||||||||||||||
| KFB00369 | Q | Other multifamily role | Text area, no char limit | N | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| EDO04497 | What did you hope to accomplish when coming to the Freddie Mac site today? | Text area, no char limit | N | single | ||||||||||||||||||||||||||||||||
| ACQCol0003968 | Did you use the search feature during your visit today? | Yes | A, B | Radio button, one-up vertical | Y | Single | Skip Logic Group | |||||||||||||||||||||||||||||
| No | ||||||||||||||||||||||||||||||||||||
| Don't recall | ||||||||||||||||||||||||||||||||||||
| ACQCol0003984 | A | What specific search terms did you use to try to find the information/product? | Text area, no char limit | N | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| ACQCol0003986 | B | Were the search results relevant to your needs? | Yes | Radio button, one-up vertical | N | Single | Skip Logic Group | |||||||||||||||||||||||||||||
| Partially | ||||||||||||||||||||||||||||||||||||
| No | ||||||||||||||||||||||||||||||||||||
| EDO04498 | Which of the following do you use as your mobile phone ? | iPhone (Apple) | ||||||||||||||||||||||||||||||||||
| Android (Google) | ||||||||||||||||||||||||||||||||||||
| Blackberry | ||||||||||||||||||||||||||||||||||||
| Windows Mobile | ||||||||||||||||||||||||||||||||||||
| Palm | ||||||||||||||||||||||||||||||||||||
| Other Smartphone | ||||||||||||||||||||||||||||||||||||
| Standard non-Smartphone | ||||||||||||||||||||||||||||||||||||
| I don’t use a mobile phone | ||||||||||||||||||||||||||||||||||||
| EDO04499 | If you wanted to do something on your phone, would you be more likely to go first to a website in your mobile browser, or look for an app that can do the same thing? | Mobile browser | ||||||||||||||||||||||||||||||||||
| App | ||||||||||||||||||||||||||||||||||||
| KFB00370 | If you could identify one improvement to freddiemac.com site, what would that improvement be? (Optional) | Text area, no char limit | N | Single | ||||||||||||||||||||||||||||||||
Sheet 10: Custom Qsts 3-10-11
| Model Instance Name: | ||||||||||||||||||||||||||||||||||||
| Freddie Mac V2 | underlined & italicized: RE-ORDER | |||||||||||||||||||||||||||||||||||
| MID: 4gdN4cMtwIoYJN1xVZElIg== | pink: ADDITION | |||||||||||||||||||||||||||||||||||
| Date: 7/26/2010 | blue + -->: REWORDING | |||||||||||||||||||||||||||||||||||
| Freddie Mac V2 CUSTOM QUESTIONS | ||||||||||||||||||||||||||||||||||||
| QID | Skip Logic Label | CUSTOM QUESTION | POSSIBLE ANSWER CHOICES (limit to 50 characters each) |
Skip to | Type | Required Y/N |
Select one or multi | Special Instructions | ||||||||||||||||||||||||||||
| KFB00360 | How frequently do you visit freddiemac.com? | This is my first time | Drop down, select one | Y | Single | |||||||||||||||||||||||||||||||
| Daily or almost every day | ||||||||||||||||||||||||||||||||||||
| Once or several times a week | ||||||||||||||||||||||||||||||||||||
| Once or several times a month | ||||||||||||||||||||||||||||||||||||
| Less than once a month | ||||||||||||||||||||||||||||||||||||
| KFB00361 | Did you find what you were looking for today? | Yes | Drop down, select one | Y | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| (KFB00361G5) | No | A, B | ||||||||||||||||||||||||||||||||||
| I was just browsing | ||||||||||||||||||||||||||||||||||||
| KFB00362 | A | We are sorry you could not find what you were looking for. What might you do next? | Call Freddie Mac | Drop down, select one | Y | Single | Skip Logic Group | |||||||||||||||||||||||||||||
| Visit freddiemac.com again later | ||||||||||||||||||||||||||||||||||||
| Try Fannie Mae's website | ||||||||||||||||||||||||||||||||||||
| Try websites other than Fannie Mae | ||||||||||||||||||||||||||||||||||||
| Ask someone I know | ||||||||||||||||||||||||||||||||||||
| Give up | ||||||||||||||||||||||||||||||||||||
| Don't know | ||||||||||||||||||||||||||||||||||||
| AKR2056 | B | What were you unable to find? (Please provide as much detail as possible in your response) | Text area, no char limit | Y | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| EDO04489 | What information were you primarily interested in on the site: | Homeowner Resources | G,H,R | Radio button, one-up vertical | Y | single | Skip Logic Group | |||||||||||||||||||||||||||||
| Business Resources | K,O | |||||||||||||||||||||||||||||||||||
| Other | ||||||||||||||||||||||||||||||||||||
| EDO04490 | G | Which best describes your role in visiting the site today? | Homeowner/Homebuyer | |||||||||||||||||||||||||||||||||
| Renter | ||||||||||||||||||||||||||||||||||||
| Media / Economic / Housing Policy Researcher | ||||||||||||||||||||||||||||||||||||
| Nonprofit Professional / Housing Counselor / Educator | ||||||||||||||||||||||||||||||||||||
| Other (Please specify) | I | |||||||||||||||||||||||||||||||||||
| EDO04491 | I | Other description of yourself: | Text area, no char limit | N | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| EDO04492 | H | Which of the following best describes your primary reason for coming to the site today: | Learn how to avoid foreclosure | Skip Logic Group | ||||||||||||||||||||||||||||||||
| Find out if Freddie Mac owns my loan | ||||||||||||||||||||||||||||||||||||
| Learn how to buy or sell a home | ||||||||||||||||||||||||||||||||||||
| Learn about Freddie Mac | ||||||||||||||||||||||||||||||||||||
| Other (Please specify) | J | |||||||||||||||||||||||||||||||||||
| EDO04493 | J | Other reason for coming to the site today: | Text area, no char limit | N | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| EDO04494 | R | How would you describe the language/terminology used on this site? | Very easy for me to understand | |||||||||||||||||||||||||||||||||
| Somewhat difficult for me to understand | ||||||||||||||||||||||||||||||||||||
| Very difficult for me to understand | ||||||||||||||||||||||||||||||||||||
| EDO04495 | K | Which best describes your role in visiting the site today? | Single-Family Seller, Servicer or Mortgage Broker | M | Skip Logic Group | |||||||||||||||||||||||||||||||
| Other mortgage-related financial services provider | ||||||||||||||||||||||||||||||||||||
| Mortgage Securities Investor or Trader | ||||||||||||||||||||||||||||||||||||
| Debt Securities Investor | ||||||||||||||||||||||||||||||||||||
| Equity Investor/Analyst | ||||||||||||||||||||||||||||||||||||
| Multifamily Seller, Servicer and/or Borrower | ||||||||||||||||||||||||||||||||||||
| Shareholder | ||||||||||||||||||||||||||||||||||||
| Job Seeker | ||||||||||||||||||||||||||||||||||||
| Freddie Mac Employee | ||||||||||||||||||||||||||||||||||||
| Other (Please specify) | L | |||||||||||||||||||||||||||||||||||
| EDO04496 | L | Other description of yourself: | Text area, no char limit | N | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| KFB00365 | M | What were you mainly trying to do today? | Access AllRegs | Drop down, select one | Y | Single | Skip Logic Group | |||||||||||||||||||||||||||||
| Download guide forms and information | ||||||||||||||||||||||||||||||||||||
| Log in to Loan Prospector | ||||||||||||||||||||||||||||||||||||
| Log in to the Selling System | ||||||||||||||||||||||||||||||||||||
| Learn about selling loans to Freddie Mac | ||||||||||||||||||||||||||||||||||||
| Learn about servicing loans | ||||||||||||||||||||||||||||||||||||
| Find requirements for our single-family mortgage products | ||||||||||||||||||||||||||||||||||||
| Get pricing for Freddie Mac products | ||||||||||||||||||||||||||||||||||||
| Sign up to become a seller / servicer | ||||||||||||||||||||||||||||||||||||
| Sign up for training | ||||||||||||||||||||||||||||||||||||
| Download training and education materials | ||||||||||||||||||||||||||||||||||||
| Other (please specify) | N | |||||||||||||||||||||||||||||||||||
| KFB00366 | N | Other task you were trying to do: | Text area, no char limit | N | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| KFB00367 | O | What information were you primarily interested in? | Single-family loans | Radio button, one-up vertical | Y | Single | Skip Logic Group | |||||||||||||||||||||||||||||
|
|
|
Multifamily loans | P | |||||||||||||||||||||||||||||||||
| Debt and/or mortgage securities | ||||||||||||||||||||||||||||||||||||
| General information about Freddie Mac | ||||||||||||||||||||||||||||||||||||
| Company news | ||||||||||||||||||||||||||||||||||||
| Economic and housing research | ||||||||||||||||||||||||||||||||||||
| Investor relations | ||||||||||||||||||||||||||||||||||||
| Information for home buyers and homeowners and/or avoiding foreclosure tips | ||||||||||||||||||||||||||||||||||||
| Job Search | ||||||||||||||||||||||||||||||||||||
| Other | ||||||||||||||||||||||||||||||||||||
| KFB00368 | P | More specifically, what is your role? | Multifamily lender | Drop down, select one | Y | Single | Skip Logic Group | |||||||||||||||||||||||||||||
| Multifamily borrower | ||||||||||||||||||||||||||||||||||||
| Other (please specify) | Q | |||||||||||||||||||||||||||||||||||
| KFB00369 | Q | Other multifamily role | Text area, no char limit | N | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| EDO04497 | What did you hope to accomplish when coming to the Freddie Mac site today? | Text area, no char limit | N | single | ||||||||||||||||||||||||||||||||
| Did you use the search feature during your visit today? | Yes | A, B | Radio button, one-up vertical | Y | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| No | ||||||||||||||||||||||||||||||||||||
| Don't recall | ||||||||||||||||||||||||||||||||||||
| A | What specific search terms did you use to try to find the information/product? | Text area, no char limit | N | Single | Skip Logic Group | |||||||||||||||||||||||||||||||
| B | Were the search results relevant to your needs? | Yes | Radio button, one-up vertical | N | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| Partially | ||||||||||||||||||||||||||||||||||||
| No | ||||||||||||||||||||||||||||||||||||
| EDO04498 | Which of the following do you use as your mobile phone ? | iPhone (Apple) | ||||||||||||||||||||||||||||||||||
| Android (Google) | ||||||||||||||||||||||||||||||||||||
| Blackberry | ||||||||||||||||||||||||||||||||||||
| Windows Mobile | ||||||||||||||||||||||||||||||||||||
| Palm | ||||||||||||||||||||||||||||||||||||
| Other Smartphone | ||||||||||||||||||||||||||||||||||||
| Standard non-Smartphone | ||||||||||||||||||||||||||||||||||||
| I don’t use a mobile phone | ||||||||||||||||||||||||||||||||||||
| EDO04499 | If you wanted to do something on your phone, would you be more likely to go first to a website in your mobile browser, or look for an app that can do the same thing? | Mobile browser | ||||||||||||||||||||||||||||||||||
| App | ||||||||||||||||||||||||||||||||||||
| KFB00370 | If you could identify one improvement to freddiemac.com site, what would that improvement be? (Optional) | Text area, no char limit | N | Single | ||||||||||||||||||||||||||||||||
Sheet 11: Custom Qsts (7-28-10)
| Model Instance Name: | ||||||||||||||||||||||||||||||||||||
| Freddie Mac V2 | underlined & italicized: RE-ORDER | |||||||||||||||||||||||||||||||||||
| MID: 4gdN4cMtwIoYJN1xVZElIg== | pink: ADDITION | |||||||||||||||||||||||||||||||||||
| Date: 7/26/2010 | blue + -->: REWORDING | |||||||||||||||||||||||||||||||||||
| Freddie Mac V2 CUSTOM QUESTIONS | ||||||||||||||||||||||||||||||||||||
| QID | Skip Logic Label | CUSTOM QUESTION | POSSIBLE ANSWER CHOICES (limit to 50 characters each) |
Skip to | Type | Required Y/N |
Select one or multi | Special Instructions | ||||||||||||||||||||||||||||
| KFB00360 | How frequently do you visit freddiemac.com? | This is my first time | Drop down, select one | Y | Single | |||||||||||||||||||||||||||||||
| Daily or almost every day | ||||||||||||||||||||||||||||||||||||
| Once or several times a week | ||||||||||||||||||||||||||||||||||||
| Once or several times a month | ||||||||||||||||||||||||||||||||||||
| Less than once a month | ||||||||||||||||||||||||||||||||||||
| KFB00361 | Did you find what you were looking for today? | Yes | Drop down, select one | Y | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| (KFB00361G5) | No | A, B | ||||||||||||||||||||||||||||||||||
| I was just browsing | ||||||||||||||||||||||||||||||||||||
| KFB00362 | A | We are sorry you could not find what you were looking for. What might you do next? | Call Freddie Mac | Drop down, select one | Y | Single | Skip Logic Group | |||||||||||||||||||||||||||||
| Visit freddiemac.com again later | ||||||||||||||||||||||||||||||||||||
| Try Fannie Mae's website | ||||||||||||||||||||||||||||||||||||
| Try websites other than Fannie Mae | ||||||||||||||||||||||||||||||||||||
| Ask someone I know | ||||||||||||||||||||||||||||||||||||
| Give up | ||||||||||||||||||||||||||||||||||||
| Don't know | ||||||||||||||||||||||||||||||||||||
| AKR2056 | B | What were you unable to find? (Please provide as much detail as possible in your response) | Text area, no char limit | Y | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| EDO04489 | What information were you primarily interested in on the site: | Homeowner Resources | G,H,R | Radio button, one-up vertical | Y | single | Skip Logic Group | |||||||||||||||||||||||||||||
| Business Resources | K,O | |||||||||||||||||||||||||||||||||||
| Other | ||||||||||||||||||||||||||||||||||||
| EDO04490 | G | Which best describes your role in visiting the site today? | Homeowner/Homebuyer | |||||||||||||||||||||||||||||||||
| Renter | ||||||||||||||||||||||||||||||||||||
| Media / Economic / Housing Policy Researcher | ||||||||||||||||||||||||||||||||||||
| Nonprofit Professional / Housing Counselor / Educator | ||||||||||||||||||||||||||||||||||||
| Other (Please specify) | I | |||||||||||||||||||||||||||||||||||
| EDO04491 | I | Other description of yourself: | Text area, no char limit | N | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| EDO04492 | H | Which of the following best describes your primary reason for coming to the site today: | Learn how to avoid foreclosure | Skip Logic Group | ||||||||||||||||||||||||||||||||
| Find out if Freddie Mac owns my loan | ||||||||||||||||||||||||||||||||||||
| Learn how to buy or sell a home | ||||||||||||||||||||||||||||||||||||
| Learn about Freddie Mac | ||||||||||||||||||||||||||||||||||||
| Other (Please specify) | J | |||||||||||||||||||||||||||||||||||
| EDO04493 | J | Other reason for coming to the site today: | Text area, no char limit | N | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| EDO04494 | R | How would you describe the language/terminology used on this site? | Very easy for me to understand | |||||||||||||||||||||||||||||||||
| Somewhat difficult for me to understand | ||||||||||||||||||||||||||||||||||||
| Very difficult for me to understand | ||||||||||||||||||||||||||||||||||||
| EDO04495 | K | Which best describes your role in visiting the site today? | Single-Family Seller, Servicer or Mortgage Broker | M | Skip Logic Group | |||||||||||||||||||||||||||||||
| Other mortgage-related financial services provider | ||||||||||||||||||||||||||||||||||||
| Mortgage Securities Investor or Trader | ||||||||||||||||||||||||||||||||||||
| Debt Securities Investor | ||||||||||||||||||||||||||||||||||||
| Equity Investor/Analyst | ||||||||||||||||||||||||||||||||||||
| Multifamily Seller, Servicer and/or Borrower | ||||||||||||||||||||||||||||||||||||
| Shareholder | ||||||||||||||||||||||||||||||||||||
| Job Seeker | ||||||||||||||||||||||||||||||||||||
| Freddie Mac Employee | ||||||||||||||||||||||||||||||||||||
| Other (Please specify) | L | |||||||||||||||||||||||||||||||||||
| EDO04496 | L | Other description of yourself: | Text area, no char limit | N | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| KFB00365 | M | What were you mainly trying to do today? | Access AllRegs | Drop down, select one | Y | Single | Skip Logic Group | |||||||||||||||||||||||||||||
| Download guide forms and information | ||||||||||||||||||||||||||||||||||||
| Log in to Loan Prospector | ||||||||||||||||||||||||||||||||||||
| Log in to the Selling System | ||||||||||||||||||||||||||||||||||||
| Learn about selling loans to Freddie Mac | ||||||||||||||||||||||||||||||||||||
| Learn about servicing loans | ||||||||||||||||||||||||||||||||||||
| Find requirements for our single-family mortgage products | ||||||||||||||||||||||||||||||||||||
| Get pricing for Freddie Mac products | ||||||||||||||||||||||||||||||||||||
| Sign up to become a seller / servicer | ||||||||||||||||||||||||||||||||||||
| Sign up for training | ||||||||||||||||||||||||||||||||||||
| Download training and education materials | ||||||||||||||||||||||||||||||||||||
| Other (please specify) | N | |||||||||||||||||||||||||||||||||||
| KFB00366 | N | Other task you were trying to do: | Text area, no char limit | N | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| KFB00367 | O | What information were you primarily interested in? | Single-family loans | Radio button, one-up vertical | Y | Single | Skip Logic Group | |||||||||||||||||||||||||||||
| Multifamily loans | P | |||||||||||||||||||||||||||||||||||
| Debt and/or mortgage securities | ||||||||||||||||||||||||||||||||||||
| General information about Freddie Mac | ||||||||||||||||||||||||||||||||||||
| Company news | ||||||||||||||||||||||||||||||||||||
| Economic and housing research | ||||||||||||||||||||||||||||||||||||
| Investor relations | ||||||||||||||||||||||||||||||||||||
| Information for home buyers and homeowners and/or avoiding foreclosure tips | ||||||||||||||||||||||||||||||||||||
| Job Search | ||||||||||||||||||||||||||||||||||||
| Other | ||||||||||||||||||||||||||||||||||||
| KFB00368 | P | More specifically, what is your role? | Multifamily lender | Drop down, select one | Y | Single | Skip Logic Group | |||||||||||||||||||||||||||||
| Multifamily borrower | ||||||||||||||||||||||||||||||||||||
| Other (please specify) | Q | |||||||||||||||||||||||||||||||||||
| KFB00369 | Q | Other multifamily role | Text area, no char limit | N | Single | Skip Logic Group | ||||||||||||||||||||||||||||||
| EDO04497 | What did you hope to accomplish when coming to the Freddie Mac site today? | Text area, no char limit | N | single | ||||||||||||||||||||||||||||||||
| EDO04498 | Which of the following do you use as your mobile phone ? | iPhone (Apple) | ||||||||||||||||||||||||||||||||||
| Android (Google) | ||||||||||||||||||||||||||||||||||||
| Blackberry | ||||||||||||||||||||||||||||||||||||
| Windows Mobile | ||||||||||||||||||||||||||||||||||||
| Palm | ||||||||||||||||||||||||||||||||||||
| Other Smartphone | ||||||||||||||||||||||||||||||||||||
| Standard non-Smartphone | ||||||||||||||||||||||||||||||||||||
| I don’t use a mobile phone | ||||||||||||||||||||||||||||||||||||
| EDO04499 | If you wanted to do something on your phone, would you be more likely to go first to a website in your mobile browser, or look for an app that can do the same thing? | Mobile browser | ||||||||||||||||||||||||||||||||||
| App | ||||||||||||||||||||||||||||||||||||
| KFB00370 | If you could identify one improvement to freddiemac.com site, what would that improvement be? (Optional) | Text area, no char limit | N | Single | ||||||||||||||||||||||||||||||||
Sheet 12: Custom Qsts (2-9-09)
| Model Instance Name: | |||||||||||
| Freddie Mac V2 | underlined & italicized: RE-ORDER | ||||||||||
| MID: 4gdN4cMtwIoYJN1xVZElIg== | pink: ADDITION | ||||||||||
| Date: 2/5/2009 | blue + -->: REWORDING | ||||||||||
| Freddie Mac V2 CUSTOM QUESTIONS | |||||||||||
| QID | Skip Logic Label | CUSTOM QUESTION | POSSIBLE ANSWER CHOICES (limit to 50 characters each) |
Skip to | Type | Required Y/N |
Select one or multi | Special Instructions | |||
| KFB00360 | How frequently do you visit freddiemac.com? | This is my first time | Drop down, select one | Y | Single | ||||||
| Daily or almost every day | |||||||||||
| Once or several times a week | |||||||||||
| Once or several times a month | |||||||||||
| Less than once a month | |||||||||||
| KFB00361 | Did you find what you were looking for today? | Yes | Drop down, select one | Y | Single | ||||||
| (KFB00361G5) | No | A | |||||||||
| I was just browsing | |||||||||||
| KFB00362 | A | We are sorry you could not find what you were looking for. What might you do next? | Call Freddie Mac | B | Drop down, select one | Y | Single | ||||
| Visit freddiemac.com again later | B | ||||||||||
| Try Fannie Mae’s website | B | ||||||||||
| Try websites other than Fannie Mae | B | ||||||||||
| Ask someone I know | B | ||||||||||
| Give up | B | ||||||||||
| Don't know | B | ||||||||||
| AKR2056 | B | What were you unable to find? | Text area, no char limit | Y | Single | ||||||
| Which best describes your role in visiting the site today? | Homeowner | D | Radio button, one-up vertical | Yes | Single | ||||||
| Homebuyer | D | ||||||||||
| Media / Economic / Housing Policy Research | D | ||||||||||
| Nonprofit Professional / Housing Counselor / Educator | D | ||||||||||
| Single-Family Seller, Servicer or Mortgage Broker | B | ||||||||||
| Other mortgage-related financial services provider | D | ||||||||||
| Mortgage Securities Investor or Trader | D | ||||||||||
| Debt Securities Investor | D | ||||||||||
| Equity Investor/Analyst | D | ||||||||||
| Multifamily Seller, Servicer and/or Borrower | D | ||||||||||
| Shareholder | D | ||||||||||
| Job Seeker | D | ||||||||||
| Freddie Mac Employee | D | ||||||||||
| Other (Please specify) | G | ||||||||||
| KFB00364 | G | Other description of yourself: | Text area, no char limit | N | Single | ||||||
| KFB00365 | B | What were you mainly trying to do today? | Access AllRegs | Drop down, select one | Y | Single | |||||
| Download guide forms and information | |||||||||||
| Log in to Loan Prospector | |||||||||||
| Log in to the Selling System | |||||||||||
| Learn about selling loans to Freddie Mac | |||||||||||
| Learn about servicing loans | |||||||||||
| Find requirements for our single-family mortgage products | |||||||||||
| Get pricing for Freddie Mac products | |||||||||||
| Sign up to become a seller / servicer | |||||||||||
| Sign up for training | |||||||||||
| Download training and education materials | |||||||||||
| Other (please specify) | C | ||||||||||
| KFB00366 | C | Other task you were trying to do: | Text area, no char limit | N | Single | ||||||
| KFB00367 | D | What information were you primarily interested in? | Single-family loans | Radio button, one-up vertical | Y | Single | |||||
|
|
|
Multifamily loans | E | ||||||||
| Debt and/or mortgage securities | |||||||||||
| General information about Freddie Mac | |||||||||||
| Company news | |||||||||||
| Economic and housing research | |||||||||||
| Investor relations | |||||||||||
| Information for home buyers and homeowners and/or avoiding foreclosure tips | |||||||||||
| Job Search | |||||||||||
| Other | |||||||||||
| KFB00368 | E | More specifically, what is your role? | Multifamily lender | Drop down, select one | Y | Single | |||||
| Multifamily borrower | |||||||||||
| Other (please specify) | F | ||||||||||
| KFB00369 | F | Other multifamily role | Text area, no char limit | N | Single | ||||||
| KFB00370 | If you could identify one improvement to freddiemac.com site, what would that improvement be? (Optional) | Text area, no char limit | N | Single | |||||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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