591 NLM Clinical Trials Site Feedback 10.18.12

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Overview

Current Model Qsts
Current CQs

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Sheet 1: Current Model Qsts

Model Instance Name:
NLM Clinical Trials Site Feedback
MID:
Date:	7/25/2012
NLM Clinical Trials Site Feedback MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	NOTE: All questions under each element are required. Element questions are partitioned among surveys.		Satisfaction questions are required. Satisfaction questions appear on all surveys.		Future behaviors may be modified based on your site's objectives. Future behavior questions appear on all surveys.
	REQUIRED ELEMENTS (common to all websites)
			Satisfaction
			What is your <strong>overall satisfaction</strong> with this site?
			How well does this site <strong>meet your expectations</strong>?
			How does this site <strong>compare to your idea of an ideal website</strong>?

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Sheet 2: Current CQs

Model Instance Name:				red & strike-through: DELETE
NLM Clinical Trials Site Feedback				underlined & italicized: RE-ORDER
MID: Existing Measure - Please fill in; New Measure - DOT will fill in				pink: ADDITION
Date:	7/25/2012			blue + -->: REWORDING
NLM Clinical Trials Site Feedback CUSTOM QUESTION LIST
bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID	bharati.hulbanni: there should be NO MORE THAN ONE LETTER IN HERE (Skip Logic Label) Skip Logic Label	Question Text	bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. AnswerIDs (DOT)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions	CQ Label
		Which one best characterizes your level of experience with the ClinicalTrials.gov Protocol Registration System (PRS)?		Beginner (first-time use or use rarely)		Radio button, one-up vertical	Single	Y		Frequency of Accessing PRS
				Intermediate (monthly or sporadic use)
				Advanced (regular, weekly use)
		How often do you access the PRS system?		This is my first time		Radio button, one-up vertical	Single	Y		Frequency of Accessing PRS
				Once or twice a year
				Daily
				Weekly
				Monthly
		Which of the following best describes your role in the research you submit to ClinicalTrials.gov?		I am the principal investigator or site investigator of a study		Radio button, one-up vertical	Single	Y	Skip Logic Group	Role
				I am a study statistician
				I am the clinical research coordinator
				I am on the study team (other than investigator, statistician, clinical research coordinator)
				I am in a central regulatory affairs or ethics office
				Other, please specify:	A
	A	Other best describes your role				Text area, no char limit		N	Skip Logic Group	Other Role
		Which of the following tools and resources have been most helpful to you? (check all that apply)		Quick Start Guide		Checkbox, one-up vertical	M	Y	Skip Logic Group	Most Helpful Resources
				User’s Guide
				Administrator’s Quick Reference (Administrators Only)
				Data Element Definitions
				Protocol Review Criteria or Results Review Criteria
				Simple Results Forms/Templates
				"Problems: [Your Account] Records" List
				Publication Report (Administrators Only)
				ClinicalTrials.gov Web site information for study record managers (or the former PRS Information Web site)
				Online presentations on entering and maintaining information in PRS
				Contact with ClinicalTrials.gov staff via email or phone
				I haven’t used any resources
				I used resources but I didn’t find them helpful
				I’m not sure
				Other, please specify:	A
	A	What other tool or resource has been helpful to you?				Text area, no char limit		N	Skip Logic Group	Other Resources
		Have you or your organization received review comments on study record(s) from ClinicalTrials.gov staff?		Yes, the comments were helpful		Radio button, one-up vertical	S	Y	Skip Logic Group	Review Comments
				Yes, but the comments were not helpful	A
				No
				I’m not sure
	A	Please describe why the comments were not helpful.				Text area, no char limit		N	Skip Logic Group	Why Comments Unhelpful
		Have you ever contacted ClinicalTrials.gov for assistance?		Yes	A	Radio button, one-up vertical	S	Y	Skip Logic Group	Contacted for Assistance
				No
	A	Please provide comments on your level of satisfaction with the assistance provided.				Text area, no char limit		N	Skip Logic Group	Comments on Assistance Given
		PRS periodically sends emails requesting you to take action on records. Are you receiving emails and, if so, is it clear what action should be taken?		No, I don’t remember receiving email		Checkbox, one-up vertical	M	Y	Skip Logic Group	Action Emails Received
				Yes, I receive email and I understood what action to take	A
				Yes, I receive email but I did not understand what action to take	A
	A	Which types of emails from PRS do you consider to be most helpful?		Notification that record was not published and has Comments		Checkbox, one-up vertical	M	Y	Skip Logic Group	Most Helpful Emails
				Notification that record was processed for publishing
				Reminder to release records
				Notice that record(s) has “Problems”
				None of the emails are helpful
				I am not sure
		Are you responsible for releasing a record to ClinicalTrials.gov?		Yes		Radio button, one-up vertical	S	Y		Responsible for Records Release
				No
				I don't know
		What is your biggest complaint about the PRS?				Text area, no char limit		N		Biggest Complaint
		What comments do you have for improving the registration and results submission process?				Text area, no char limit		N		Improvements
		Please provide one improvement that you would make to the PRS system.				Text area, no char limit		N		Improvement