| Model Instance Name: |
Dipnote Blog Survey |
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| Dipnote Blog Survey |
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| MID: |
JBsww1IIh8IhhxgYIBZMNg== |
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| Date: |
11/9/2009 |
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| Model questions utilize the ACSI methodology to determine scores and impacts |
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ELEMENTS (drivers of satisfaction) |
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CUSTOMER SATISFACTION |
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FUTURE BEHAVIORS |
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Conversation Content (1=Poor, 10=Excellent, Don't Know) |
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Satisfaction |
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Future Participation (1=Very Unlikely, 10=Very Likely) |
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Please rate how thought-provoking the discussions are on this blog. |
14 |
What is your overall satisfaction with this blog?
(1=Very Dissatisfied, 10=Very Satisfied) |
17 |
How likely are you to express your thoughts or ideas to this Department in the next 90 days? |
| 2 |
Please rate the degree to which this blog covers issues that are important to you. |
15 |
How well does this blog meet your expectations?
(1=Falls Short, 10=Exceeds) |
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Trust (1=Strongly Disagree, 10=Strongly Agree) |
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Please rate how up-to-date the content on this blog is. |
16 |
How does this site compare to your idea of an ideal blog?
(1=Not Very Close, 10=Very Close) |
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I can count on this Department to act in my best interests. |
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Look and Feel (1=Poor, 10=Excellent, Don't Know) |
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19 |
I consider this Department to be trustworthy. |
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Please rate the visual appeal of this blog. |
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20 |
This Department can be trusted to do what is right. |
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Please rate the balance of graphics and text on this blog. |
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Communicate Experience on Blog (1=Very Unlikely, 10=Very Likely) |
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Please rate the readability of the pages on this blog. |
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How likely are you to contribute to a blog post on this website? |
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Navigation (1=Poor, 10=Excellent, Don't Know) |
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Share Content (1=Very Unlikely, 10=Very Likely) |
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Please rate how well the blog is organized. |
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22 |
How likely are you to share content (like a video or article) from this blog by linking it to a social network website (Facebook, LinkedIn, MySpace, etc.)? |
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Please rate the options available for navigating this blog. |
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Communicate Experience on Social Network (1=Very Unlikely, 10=Very Likely) |
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Please rate how well the blog layout helps you find what you are looking for. |
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23 |
How likely are you to share your experiences on this blog with a friendship group on a social network website? (MySpace, Facebook, YouTube, etc.) |
| 10 |
Please rate the number of clicks to get where you want on this blog. |
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Online Transparency (1=Poor, 10=Excellent, Don't Know) |
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Please rate how thoroughly this blog discloses information about what this Department is doing. |
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| 12 |
Please rate how quickly Department information is made available on this blog. |
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| 13 |
Please rate how well information about this Department's actions can be accessed by the public on this blog. |
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| Model Instance Name: |
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red & strike-through: DELETE |
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| Dipnote Blog Survey |
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underlined & italicized: RE-ORDER |
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| MID: JBsww1IIh8IhhxgYIBZMNg== |
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pink: ADDITION |
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| Date: |
10/20/2009 |
blue + -->: REWORDING |
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| Dipnote Blog Survey CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
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| CWS02861 |
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How frequently do you visit this blog? |
First time |
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Radio button, one-up vertical |
single |
y |
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Frequency |
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More than once a day |
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Daily |
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About once a week |
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About once a month |
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Every 6 months or less |
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| CWS02862 |
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Which best describes you? |
Foreign Service Officer |
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Radio button, one-up vertical |
single |
Y |
OPS Group |
Role |
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Non-governmental org. |
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Press/Journalist |
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Citizen Journalist/Blogger |
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Retired Foreign Service Officer |
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Student |
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Teacher/Educator |
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Other, please specify: |
A |
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| CWS02863 |
A |
Other role |
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Text area, no char limit |
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N |
OPS Group |
Other Role |
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| CWS02864 |
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Where do you primarily live now? |
In the U.S. |
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Single |
Y |
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Location |
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Outside of the U.S. |
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Prefer not to answer |
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| CWS02865 |
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Did you find what you were looking for? |
Yes |
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Radio button, one-up vertical |
single |
Y |
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Did You Find |
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No |
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| CWS02866 |
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What is your primary news source? |
Newspaper/print media |
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Radio button, one-up vertical |
Single |
Y |
OPS Group |
News Source |
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Television |
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Radio |
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Traditional websites (ex: Cnn.com) |
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Government websites (ex: state.gov) |
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Blogs (ex: blogs.state.gov) |
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Other, please specify: |
F |
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| CWS02867 |
F |
What other news source: |
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Text field, <100 char |
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N |
OPS Group |
Other News Source |
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| CWS02868 |
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How often do you comment on blogs in general? |
Infrequently |
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Radio button, one-up vertical |
Single |
Y |
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Comment on blog |
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Occasionally |
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Often |
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Nearly every time |
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I have never commented on a blog |
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| CWS02869 |
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How likely are you to comment on a blog from blogs.state.gov? |
1=Not very likely |
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Radio button, scale, has don't know |
Single |
Y |
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Likely to blog |
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2 |
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9 |
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10=Very likely |
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Don't Know |
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| CWS02870 |
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How would you describe your participation in blogs.state.gov? |
View blogs only |
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Radio button, one-up vertical |
single |
Y |
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Describe Participation |
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view and contribute to blogs |
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view, contribute, and share blogs in other social media networks (Facebook, Twitter, etc.) |
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I don't know |
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| CWS02871 |
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What source brought you to the blog today? |
Internet search engine (ex: Google, Yahoo!, MSN) |
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Radio button, one-up vertical |
Single |
Y |
OPS Group |
Source |
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Email subscription to Dipnote |
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Came across blog entry from social media network (ex: Twitter post) |
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Link from a U.S. Embassy web site |
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Link from another web site |
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Link from other U.S. Federal website |
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Referred by a friend or colleague |
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Other, please specify: |
A |
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| CWS02872 |
A |
What "Other" source? |
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Text field, <100 char |
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N |
OPS Group |
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| CWS02873 |
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Have you ever viewed a video blog on blogs.state.gov? |
Yes |
B |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
View Video |
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No |
C |
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| CWS02874 |
B |
Did you view a video blog today? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Video Today |
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No |
C |
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| CWS02875 |
C |
Why have you not viewed a video blog on blogs.state.gov? |
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Text area, no char limit |
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N |
Skip Logic Group |
Why no video |
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| CWS02876 |
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Do you subscribe to RSS feeds? |
Yes |
E |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
RSS Feeds |
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No |
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| CWS02877 |
E |
Do you subscribe to RSS feeds from blogs.state.gov? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Our RSS Feeds |
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No |
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| CWS02878 |
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Were you aware that blogs.state.gov has a presence on social media sites like Facebook, Twitter, YouTube, etc? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
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Presence in SM |
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No |
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| CWS02879 |
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How would you rate your familiarity with social media on the web?
Facebook |
View and contribute often |
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Drop down, select one |
Single |
Y |
Multiple Lists Group |
SM_Facebook |
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View often and contribute occasionally |
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View often but don’t contribute |
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View and contribute occasionally |
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View occasionally but don’t contribute |
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No familiarity |
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| CWS02880 |
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Twitter |
View and contribute often |
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Drop down, select one |
Single |
Y |
Multiple Lists Group |
SM_Twitter |
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View often and contribute occasionally |
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View often but don’t contribute |
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View and contribute occasionally |
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View occasionally but don’t contribute |
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No familiarity |
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| CWS02881 |
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Flickr |
View and contribute often |
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Drop down, select one |
Single |
Y |
Multiple Lists Group |
SM_Flickr |
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View often and contribute occasionally |
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View often but don’t contribute |
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View and contribute occasionally |
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View occasionally but don’t contribute |
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No familiarity |
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| CWS02882 |
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Digg |
View and contribute often |
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Drop down, select one |
Single |
Y |
Multiple Lists Group |
SM_Digg |
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View often and contribute occasionally |
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View often but don’t contribute |
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View and contribute occasionally |
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View occasionally but don’t contribute |
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No familiarity |
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| CWS02883 |
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MySpace |
View and contribute often |
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Drop down, select one |
Single |
Y |
Multiple Lists Group |
SM_MySpace |
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View often and contribute occasionally |
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View often but don’t contribute |
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View and contribute occasionally |
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View occasionally but don’t contribute |
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No familiarity |
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| CWS02884 |
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YouTube |
View and contribute often |
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Drop down, select one |
Single |
Y |
Multiple Lists Group |
SM_YouTube |
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View often and contribute occasionally |
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View often but don’t contribute |
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View and contribute occasionally |
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View occasionally but don’t contribute |
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No familiarity |
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| CWS02885 |
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Delicious |
View and contribute often |
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Drop down, select one |
Single |
Y |
Multiple Lists Group |
SM_Delicious |
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View often and contribute occasionally |
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View often but don’t contribute |
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View and contribute occasionally |
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View occasionally but don’t contribute |
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No familiarity |
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| CWS02886 |
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Reddit |
View and contribute often |
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Drop down, select one |
Single |
Y |
Multiple Lists Group |
SM_Other |
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View often and contribute occasionally |
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View often but don’t contribute |
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View and contribute occasionally |
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View occasionally but don’t contribute |
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No familiarity |
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| CWS02887 |
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Other |
View and contribute often |
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Drop down, select one |
Single |
Y |
Multiple Lists Group |
SM_Other |
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View often and contribute occasionally |
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View often but don’t contribute |
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View and contribute occasionally |
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View occasionally but don’t contribute |
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No familiarity |
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| CWS02888 |
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How would you most like to interact with this blog? (Please select all that apply) |
Bookmark or tag pages |
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Checkbox, one-up vertical |
Multi |
N |
OPS |
SM_Preferred |
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In social networks |
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In virtual worlds |
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By adding comments, ratings, or reviews |
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Reading blogs |
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Contributing to wikis |
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Receiving newsletters/email updates |
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Subscribing to RSS feeds |
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Listening to Podcasts or audio |
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Watching Vodcasts or video |
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Adding a widget or gadget to my personalized page |
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Following a microblog |
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Other (please specify) |
A |
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| CWS02889 |
A |
Other social media interaction |
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Text field, <100 char |
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N |
OPS |
OE_Preferred SM |
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| CWS02890 |
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Which of the following <b>social media services</b> have you participated in during the last month? |
Facebook |
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Checkbox, one-up vertical |
Multi |
Y |
OPS |
Social Media Services |
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Twitter |
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YouTube |
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MySpace |
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LinkedIn |
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Digg |
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Reddit |
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Internet Forums |
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Blogs |
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None |
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Other, please specify: |
D |
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| CWS02891 |
D |
What other social media services have you participated in during the last month? |
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Text field, <100 char |
Single |
N |
OPS |
OE_Social Media Services |
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| CWS02892 |
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Please select the category that includes your <b>age</b>? |
17 and under |
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Radio button, one-up vertical |
single |
Y |
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Age |
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18 – 24 |
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25 – 34 |
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35 – 44 |
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45 – 54 |
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55 – 64 |
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65 and over |
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I prefer not to respond |
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| CWS02893 |
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Did you look for blog entries that were not found on the homepage? |
Yes |
E |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Use Search |
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No |
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| CWS02894 |
E |
How did you go about looking for these blog entries? |
Archives by date |
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Checkbox, one-up vertical |
Multi |
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Skip Logic Group |
Search Method |
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Archives by topic |
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Links from "Most Popular Entries" |
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Links from "Recent news" |
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Search feature |
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"Videos" link on top of page |
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Gray out other options if this is selected ------------> |
I did not use any of these features |
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| CWS02895 |
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If there was one thing that blogs.state.gov could do that would get you more engaged with our blog, what would it be? |
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Text area, no char limit |
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N |
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Improve engagement |
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