| Model Instance Name: |
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| CFTC V2 |
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| MID: |
MsRVclQRFVEJY5ApR9tAkg== |
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| Date: |
6/1/2009 |
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| CFTC V2 |
| Model questions utilize the ACSI methodology to determine scores and impacts |
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ELEMENTS (drivers of satisfaction) |
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CUSTOMER SATISFACTION |
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FUTURE BEHAVIORS |
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Content (1=Poor, 10=Excellent, Don't Know) |
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Satisfaction |
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Return (1=Very Unlikely, 10=Very Likely) |
| 1 |
Please rate the accuracy of information on this site. |
17 |
What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
20 |
How likely are you to return to this site? |
| 2 |
Please rate the quality of information on this site. |
18 |
How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
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Recommend (1=Very Unlikely, 10=Very Likely) |
| 3 |
Please rate the freshness of content on this site. |
19 |
How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
21 |
How likely are you to recommend this site to someone else? |
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Functionality (1=Poor, 10=Excellent, Don't Know) |
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Primary Resource (1=Very Unlikely, 10=Very Likely) |
| 4 |
Please rate the usefulness of the website tools (search, RSS, email subscriptions, forms, etc.) provided on this site. |
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22 |
How likely are you to use this site as your primary resource for obtaining information about the CFTC? |
| 5 |
Please rate the convenience of the website tools (search, RSS, email subscriptions, forms, etc.) on this site. |
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| 6 |
Please rate the variety of website tools (search, RSS, email subscriptions, forms, etc.) on this site. |
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Look and Feel (1=Poor, 10=Excellent, Don't Know) |
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| 7 |
Please rate the visual appeal of this site. |
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| 8 |
Please rate the balance of graphics and text on this site. |
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| 9 |
Please rate the readability of the pages on this site. |
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Navigation (1=Poor, 10=Excellent, Don't Know) |
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| 10 |
Please rate how well the site is organized. |
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| 11 |
Please rate the options available for navigating this site. |
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| 12 |
Please rate how well the site layout helps you find what you are looking for. |
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| 13 |
Please rate the number of clicks to get where you want on this site. |
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Site Performance (1=Poor, 10=Excellent, Don't Know) |
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| 14 |
Please rate how quickly pages load on this site. |
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| 15 |
Please rate the consistency of speed from page to page on this site. |
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| Model Instance Name: |
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red & strike-through: DELETE |
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| CFTC V2 |
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underlined & italicized: RE-ORDER |
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| MID: |
MsRVclQRFVEJY5ApR9tAkg== |
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pink: ADDITION |
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| Date: |
6/1/2009 |
blue + -->: REWORDING |
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| CFTC V2 CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
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| KFB04399 |
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What best describes you? |
Futures industry professional |
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Radio button, one-up vertical |
Single |
Y |
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Non-professional trader |
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Student |
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Academic/researcher |
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International visitor |
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Attorney |
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General public |
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Media/journalist |
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CFTC staff |
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Government: Federal/state/local |
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Other, please specify |
A |
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OPS Group |
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| KFB04400 |
A |
Specifically, what best describes you? |
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Text area, no char limit |
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N |
OPS Group |
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| KFB04401 |
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How frequently do you visit this site? |
Daily |
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Radio button, one-up vertical |
Single |
Y |
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Two to three times per week |
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About once a month |
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Every few months |
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Every six months or less |
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This is my first visit |
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| CJI1933 |
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Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required) |
Message or recommendation from a friend on a social network |
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Drop down, select one |
Single |
Y |
Rank Group |
SV - Rank 1 |
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Video I saw on YouTube |
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Internet blogs or discussion forums |
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Adjust Template/Style Sheet |
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Advertising on social networks (Facebook, Twitter) |
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Randomize |
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Message directly from the company on a social network |
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Online Pinboard (Pinterest) |
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Mobile phone text messages or alerts |
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Instant Message from a friend or colleague |
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Familiarity with the site |
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Promotional email(s) from CFTC |
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Search engine results |
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Word of mouth recommendation from someone I know |
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TV, radio, newspaper, or magazine |
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Internet advertising |
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Don't know |
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Anchor Answer Choice |
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Other |
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Anchor Answer Choice |
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| CJI1934 |
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Rank 2 (Optional) |
Message or recommendation from a friend on a social network |
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Drop down, select one |
Single |
N |
Rank Group |
SV - Rank 2 |
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Video I saw on YouTube |
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Internet blogs or discussion forums |
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Adjust Template/Style Sheet |
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Advertising on social networks (Facebook, Twitter) |
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Randomize |
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Message directly from the company on a social network |
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Online Pinboard (Pinterest) |
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Mobile phone text messages or alerts |
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Instant Message from a friend or colleague |
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Familiarity with the site |
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Promotional email(s) from CFTC |
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Search engine results |
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Word of mouth recommendation from someone I know |
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TV, radio, newspaper, or magazine |
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Internet advertising |
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Don't know |
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Anchor Answer Choice |
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Other |
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Anchor Answer Choice |
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| CJI1935 |
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Rank 3 (Optional) |
Message or recommendation from a friend on a social network |
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Drop down, select one |
Single |
N |
Rank Group |
SV - Rank 3 |
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Video I saw on YouTube |
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Internet blogs or discussion forums |
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Adjust Template/Style Sheet |
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Advertising on social networks (Facebook, Twitter) |
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Randomize |
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Message directly from the company on a social network |
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Online Pinboard (Pinterest) |
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Mobile phone text messages or alerts |
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Instant Message from a friend or colleague |
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Familiarity with the site |
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Promotional email(s) from CFTC |
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Search engine results |
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Word of mouth recommendation from someone I know |
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TV, radio, newspaper, or magazine |
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Internet advertising |
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Don't know |
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Anchor Answer Choice |
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Other |
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Anchor Answer Choice |
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| ACQOsl0003749 |
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If you submitted or viewed a Public Comment, what type of difficulties, if any, did you encounter while submitting or viewing a public comment? |
I had difficulty finding the rule or filing on which I wanted to comment |
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Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
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The comment submission form was confusing |
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Technical difficulties (e.g. broken links, error messages) |
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I did not view or submit any comments |
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Other (please specify) |
GG |
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I did not have any difficulties viewing or submitting a comment |
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| ACQOsl0003750 |
GG |
Please describe the difficulties you had while submitting or viewing a public comment. |
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Text area, no char limit |
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Skip Logic Group |
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| KFB04402 |
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:
Type 5 OPS
What is your primary reason for visiting CFTC.gov today? |
Market reports |
B |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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Federal Register |
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Legal and regulatory information |
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Dodd-Frank related information |
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Submitted a public comment |
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Industry filings |
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CFTC news and events |
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Education center |
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CFTC Career Information |
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Filing a complaint |
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CFTC contact information |
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Sanctions and disciplinary actions |
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Other, please specify |
A |
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| KFB04403 |
A |
Specifically, what is your primary reason for visiting? |
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Text area, no char limit |
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N |
Skip Logic Group |
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| KFB04404 |
B |
Which reports are you looking for? |
Commitments of Traders |
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Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
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Swaps Report |
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Index Investment Data |
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This Month in Futures Markets |
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Cotton On-Call |
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Bank Participation Reports |
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CUSIPS Delivered for CBOT Treasury Futures Contracts |
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Staff Report on May 6, 2010 Market Events |
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Financial Data for Futures Commission Merchants |
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Futures Industry Registrants by Location |
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| ACQOsl0003751 |
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Did you find what you are looking for? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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No |
HH |
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| ACQOsl0003752 |
HH |
What were you looking for? |
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Text area, no char limit |
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Y |
Skip Logic Group |
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| ACQOsl0003753 |
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Which of the following did you primarily use to look for information on the site today? |
Search feature |
M |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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Advanced search feature |
M |
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Top navigation bar |
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Links on the page |
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Site map |
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Other (please specify) |
II |
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| ACQOsl0003754 |
II |
What did you primarily use to look for information on the site? |
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Text area, no char limit |
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N |
Skip Logic Group |
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| CWS02607 |
M |
What type of difficulty, if any, did you encounter with Search? |
I did not have any difficulties with Search |
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Checkbox, one-up vertical |
Multi |
Yes |
Skip Logic Group |
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Results were not what I needed or expected |
LL |
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Results were not relevant to my search terms or needs |
LL |
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Search required too many refinements to get what I wanted |
LL |
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Other, please specify |
A, LL |
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| CWS02608 |
A |
What other Search difficulties did you have? |
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Text area, no char limit |
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N |
Skip Logic Group |
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| ACQOsl0003757 |
LL |
What Search terms did you use? |
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Text area, no char limit |
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Y |
Skip Logic Group |
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| CWS02605 |
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What type of difficulty, if any, did you encounter with Navigation on this site? |
Links did not take me where I expected |
JJ |
Checkbox, one-up vertical |
Multi |
Yes |
Skip Logic Group |
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Labels were confusing and unclear |
KK |
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Technical difficulties (e.g. broken links, error messages) |
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Would often feel lost, not knowing where I was on the site |
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I did not have any difficulties navigating the site |
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Other, please specify |
A |
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| CWS02606 |
A |
What other Navigation difficulties did you have? |
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Text area, no char limit |
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N |
Skip Logic Group |
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| ACQOsl0003755 |
JJ |
Which specific links did not take you where you expected? |
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Text area, no char limit |
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Y |
Skip Logic Group |
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| ACQOsl0003756 |
KK |
Which specific links/labels of the site did you find confusing and unclear? |
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Text area, no char limit |
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Y |
Skip Logic Group |
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| KFB04405 |
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What information or features would you like to see added to CFTC.gov? |
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Text area, no char limit |
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N |
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| KFB04406 |
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How can we serve you better? Please give us your suggestions and comments. |
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Text area, no char limit |
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N |
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