678 2013 678 NIDDK Questionnaire

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Overview

Current Model Qsts
Current Custom Qs

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Sheet 1: Current Model Qsts

Model Instance Name: NIDDK Survey
NIDDK
MID:	w5NdABloNJVJQpNdNYFoRg==
Date:	4/16/2009
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Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction (1=Poor, 10=Excellent)		Likelihood to Return (1=Not Very Likely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	23	What is your overall satisfaction with this site?	26	How likely are you to return to this site?
2	Please rate your confidence in the quality of information on this site.	24	How well does this site meet your expectations?		Recommend (1=Not Very Likely, 10=Very Likely)
3	Please rate the freshness of content on this site.	25	How does this site compare to your idea of an ideal website?	27	How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Not Very Likely, 10=Very Likely)
4	Please rate the usefulness of the services provided on this site.				How likely are you to use this site as your primary resource for obtaining information about your interests?
5	Please rate the convenience of the services on this site.
6	Please rate the ability to accomplish what you wanted to on this site.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Please rate the ease of reading this site.
8	Please rate the clarity of site organization.
9	Please rate the clean layout of this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate the degree to which the number of steps to get where you want is acceptable.
11	Please rate the ability to find information you want on this site.
12	Please rate the clarity of site map/directory.
13	Please rate the ease of navigation on this site.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Please rate the speed of loading the page on this site.
15	Please rate the consistency of speed on this site.
16	Please rate the reliability of site performance on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
23	Please rate the usefulness of search results on this site.
24	Please rate how this site provides comprehensive search results.
25	Please rate the organization of search results on this site.
26	Please rate how the search feature helps you to narrow the results to find the information you want.

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Sheet 2: Current Custom Qs

Model Instance Name: NIDDK Survey			red & strike-through: DELETE
NIDDK			underlined & italicized: RE-ORDER
MID: w5NdABloNJVJQpNdNYFoRg==			pink: ADDITION
Date:	8/19/2009		blue + -->: REWORDING
				https://portal2.foreseeresults.com/surveyadmin/surveyadmin/cq_list.do?parentCQId=ACQWro0013475
NIDDK CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
6916		How frequently do you visit this site?	First time		Dropdown (Select-one)	Single	Y		Visit Freq
			More than once a day
			Daily
			About once a week
			About once a month
			Every 6 months or less often
ACQWro0013479		What type of information were you primarily looking for today? Information about…	About NIDDK		Radio button, one-up vertical	Single	Y	Skip Logic Group	Type of Info
			Digestive Diseases
			Celiac Disease
			Diabetes
			Kidney Disease
			Urologic Disease
			Liver Disease
			Endocrine and Metabolic Disease
			Hematologic (Blood) Disease
			Nutrition
			Weight Control
			Research and Funding
			Research Resources
			News
			Other, please specify:	S
ACQWro0013480	S	The other type of information I was looking for was:			Text area, no char limit	Single	N	Skip Logic Group	Other_Type of Info
7825		Did you find the information you were looking for?	Yes		Radio button, one-up vertical	Single	Y		Find Information
			No	A
			Partially	A
			Still looking	A
6919	A	What couldn't you find?			Text field, no limit	Single	N		OE_Information Seeking
ACQWro0013471		How did you look for information on the site today? (Please select all that apply.)	Search feature	E	Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Look for Info
			Top navigation bar
			Left navigation bar
			Links in the center of the home page
			Links at the bottom of the page (in the footer)
			Quick links on the right side of the home page
			Site map
			Other	F
ACQWro0013472	F	The other way I looked for information on the site was:			Text area, no char limit	Single	N		Other_Look for Info
ACQWro0013473	E	Please tell us about your experience with the site's search feature today. (Please select all that apply.)	Search results were helpful		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Experience
			Results were not relevant/not what I wanted
			Too many results/I needed to refine my search
			Not enough results
			Returned no results
			Received error message(s)
			Search speed was too slow
			I experienced a different search issue (please explain):	G
ACQWro0013474	G	The other search issue I experienced was:			Text area, no char limit	Single	N		Other_Search Experience
ACQWro0013475		How would you describe your navigation experience on this site today? (Please select all that apply.)	I had no difficulty navigating on this site		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Navigation Experience
			Links often did not take me where I expected	H
			Had difficulty finding relevant information
			Links/labels are difficult to understand	I
			Too many links/navigational options to choose from
			Had technical difficulties (error messages, broken links, etc.)	H
			Could not navigate back to previous information
			I had a navigation difficulty not listed above:	J
ACQWro0013476	H	What specific links did you encounter difficulties with?			Text area, no char limit	Open	N	Skip Logic Group	Navigation Links or Paths
ACQWro0013477	I	What specific links/labels were difficult to understand?			Text area, no char limit	Open	N	Skip Logic Group	Navigation Links/Labels
ACQWro0013478	J	The navigation difficulty I experienced was:			Text area, no char limit	Open	N	Skip Logic Group	Other_Navigation Experience
6920		Which of the following best describes your role in coming to the website today?	Person with health concerns		Radio button, one-up vertical	Single	Y	Skip Logic Group	Role
			Family member or friend of a patient
			Health professional
			Scientist /researcher
			NIDDK staff member
			Teacher
			Student
			News media
			Other, please specify:	A
ACQOsl0003315	A	What is your role?
ACQOsl0003316		How will you use the information you find on this site?	To share and discuss with my health care provider		Radio button, one-up vertical	Single	Y	SHARED	How Use Info
			To address personal health issues
			To aid others who have health concerns
			To pursue a career as a medical researcher
			To support new or current research projects
			To explore or support business opportunities
			Other, please specify:	A
ACQOsl0003317	A	How else will you use the information?
7828		If you could make one improvement to the site, what would it be?			Text field, no limit	Single	N		Improvements