Form 688 2013 688 USDA-NIFA Questionnaire

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions 9.9.13

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
USDA-NIFA
MID:	Existing Measure - Please fill in; New Measure - DOT will fill in
Date:	7.12.2013
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below.
					Examples
					Welcome Text Example
	For NIFA: Modify as needed Welcome Text
	Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	For NIFA: Please indicate if you prefer to use this Default Thank You version OR... DEFAULT Thank You Text
	Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
	OR
	….this Alternate Thank You version? Modify either of the Thank You Texts as needed. ALTERNATE WEB Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

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Sheet 2: Model Questions

Model Instance Name:
USDA-NIFA
Date:		7.12.2013
USDA-NIFA
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Site Information (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Return	How likely are you to return to this site in the next 30 days?
2	Site Information - Understandable	Please rate how understandable this site’s information is.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	20	Recommend	How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Use Web Channel Over Others (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.				21	Use Web Channel Over Others	How likely are you to use this site rather than seeking information from other channels (i.e. telephone)?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well the site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
10	Look and Feel - Appeal	Please rate the visual appeal of this site.
11	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
12	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Functionality (1=Poor, 10=Excellent, Don't Know)
13	Functionality - Usefulness	Please rate the usefulness of the website tools (e.g. "Search NIFA" search box, Grants search tool) provided on this site.
14	Functionality - Convenient	Please rate the convenient placement of the website tools (e.g. "Search NIFA" search box, Grants search tool) on this site.
15	Functionality - Variety	Please rate the variety of website (e.g. "Search NIFA" search box, Grants search tool) on this site.

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Sheet 3: Custom Questions 9.9.13

Model Instance Name:

red & strike-through: DELETE

USDA-NIFA

underlined & italicized: RE-ORDER

Date:

9.9.13

blue + -->: REWORDING

USDA-NIFA CUSTOM QUESTION LIST

QID

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

CQ Label

How frequently do you visit this site?

This is my first visit

Radio button, one-up vertical

Single

Y

Visit Frequency

Every few months or less often

Monthly

Weekly

Several times a week

Daily or more than once a day

What role best describes your visit to the site today?

Awardees

Radio button, two-up vertical

Single

Y

OPS Group*

Role

Universities, Colleges, Other Education

Press/Media

General Public

International Community

Science Community & Interest Groups

Industry

Advisory Boards

U.S. Government

Other, please specify:

A

A

(Note:OPS)

Text field, <100 char

N

OPS Group*

OE_Role

Which best describes your reason for visiting this site today?

Looking for funding opportunities and information

Radio button, two-up vertical

Single

Y

Skip Logic Group*

Primary Reason

Applying for funding

Check funding/application status

Manage awarded funding

News

Emphasis areas/programs

State Partners

Legislation/Budget

Local extension offices

Job opportunities

Success stories

Civil rights

Consumer information

Other

B

B

Please specify what other reason brought you to the site.

Text area, no char limit

N

Skip Logic Group*

OE_Primary Reason

Were you able to accomplish the primary reason for your visit today?

Yes

Radio button, one-up vertical

Single

Y

Skip Logic Group*

Accomplish

Partially

C

No

C

I wasn't looking for anything in particular / I'm just browsing

C

Please tell us more about what you had trouble doing or finding today.

N

Skip Logic Group*

OE_Unaccomplish

How did you look for information on the site today? Please select all that apply.

Search box (i.e. Search NIFA)

D, E, F, G

Checkbox, one-up vertical

Multi

Y

Skip Logic Group*

How Look for Info

Clicked on page links within the website (e.g. left, center, right)

H

Clicked on navigation tabs at the top of the website

Z

Used the "Browse by Audience" dropdown menu

Clicked on a direct link (e.g. url from email, bookmark, etc.)

A-Z Index

Site map

Grants search tool

I,J,K,L

Other:

M

D

Please rate the relevance of the search results from the "Search NIFA" search box.

1 = Poor

Radio button, scale, no don't know

Single

N

Skip Logic Group*

Search NIFA_Relevance

2

3

4

5

6

7

8

9

10 = Excellent

E

Please rate the organization of the search results from the "Search NIFA" search box.

1 = Poor

Radio button, scale, no don't know

Single

N

Skip Logic Group*

Search NIFA_Organization

2

3

4

5

6

7

8

9

10 = Excellent

F

Please rate how well the "Search NIFA" search box helps you to narrow the results to find what you want.

1 = Poor

Radio button, scale, no don't know

Single

N

Skip Logic Group*

Search NIFA_Narrow Results

2

3

4

5

6

7

8

9

10 = Excellent

G

How could we make the "Search NIFA" search box more useful to you?

Text area, no char limit

N

Skip Logic Group*

OE_Search NIFA-Improvement

H

How could we make the page links more useful to you?

Text area, no char limit

N

Skip Logic Group*

OE_Page links-Improvement

Z

How could we make the navigation tabs more useful to you?

Text area, no char limit

N

Skip Logic Group*

OE_Navigation tabs-Improvement

I

Please rate the relevance of the search results from the grants search tool.

1 = Poor

Radio button, scale, no don't know

Single

N

Skip Logic Group*

Grants Search_Relevance

2

3

4

5

6

7

8

9

10 = Excellent

J

Please rate the organization of the search results from the grants search tool.

1 = Poor

Radio button, scale, no don't know

Single

N

Skip Logic Group*

Grants Search_Organization

2

3

4

5

6

7

8

9

10 = Excellent

K

Please rate how well the grants search tool helps you to narrow the results to find what you want.

1 = Poor

Radio button, scale, no don't know

Single

N

Skip Logic Group*

Grants Search_Narrow Results

2

3

4

5

6

7

8

9

10 = Excellent

L

How could we make the grants search tool more useful to you?

Text area, no char limit

N

Skip Logic Group*

OE_Grants Search-Improvement

M

What other way did you look for information?

Text area, no char limit

N

Skip Logic Group*

OE_How Look for Info

Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)

Message or recommendation from a friend on a social network

Drop down, select one

Single

Y

Rank Group

SV - Rank 1

Video I saw on YouTube

Internet blogs or discussion forums

Adjust Template/Style Sheet

Advertising on social networks (Facebook, Twitter)

Randomize

Message directly from the agency on a social network

Online Pinboard (Pinterest)

Mobile phone text messages or alerts

Instant Message from a friend or colleague

Familiarity with agency

Promotional email(s) from USDA-NIFA

NIFA event

Partner website (e.g. university site, grants.gov, E-xtension, etc.)

Search engine results

Word of mouth recommendation from someone I know

TV, radio, newspaper, or magazine advertising

Internet advertising

Don't know

Anchor Answer Choice

Other

Anchor Answer Choice

Rank 2 (Optional)

Message or recommendation from a friend on a social network

Drop down, select one

Single

N

Rank Group

SV - Rank 2

Video I saw on YouTube

Internet blogs or discussion forums

Adjust Template/Style Sheet

Advertising on social networks (Facebook, Twitter)

Randomize

Message directly from the agency on a social network

Online Pinboard (Pinterest)

Mobile phone text messages or alerts

Instant Message from a friend or colleague

Familiarity with agency

Promotional email(s) from USDA-NIFA

NIFA event

Partner website (e.g. university site, grants.gov, E-xtension, etc.)

Search engine results

Word of mouth recommendation from someone I know

TV, radio, newspaper, or magazine advertising

Internet advertising

Don't know

Anchor Answer Choice

Other

Anchor Answer Choice

Rank 3 (Optional)

Message or recommendation from a friend on a social network

Drop down, select one

Single

N

Rank Group

SV - Rank 3

Video I saw on YouTube

Internet blogs or discussion forums

Adjust Template/Style Sheet

Advertising on social networks (Facebook, Twitter)

Randomize

Message directly from the agency on a social network

Online Pinboard (Pinterest)

Mobile phone text messages or alerts

Instant Message from a friend or colleague

Familiarity with agency

Promotional email(s) from USDA-NIFA

NIFA event

Partner website (e.g. university site, grants.gov, E-xtension, etc.)

Search engine results

Word of mouth recommendation from someone I know

TV, radio, newspaper, or magazine advertising

Internet advertising

Don't know

Anchor Answer Choice

Other

Anchor Answer Choice

If you could make one improvement to this website, what would it be?

Text area, no char limit

N

OE_Improvement