| Model Instance Name: GAO Main Site V2 |
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| Fill-in Measure Name: GAO Main Site V2 |
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| MID: |
EB1VZxU545AoREhIYoYgMw== |
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| Date: |
3/18/2013 |
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| \ |
| Model questions utilize the ACSI methodology to determine scores and impacts |
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ELEMENTS (drivers of satisfaction) |
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CUSTOMER SATISFACTION |
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FUTURE BEHAVIORS |
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Navigation (1=Poor, 10=Excellent, Don't Know) |
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Satisfaction (1=Very Dissatisfied, 10=Very Satisfied) |
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Likelihood to Return (1=Very Unlikely, 10=Very Likely) |
| Navigation - Organized |
Please rate how well the site is organized. |
Satisfaction - Overall |
What is your overall satisfaction with this site? |
Return |
How likely are you to return to this site? |
| Navigation - Options |
Please rate the options available for navigating this site. |
Satisfaction - Expectations |
How well does this site meet your expectations? |
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Recommend (1=Very Unlikely, 10=Very Likely) |
| Navigation - Layout |
Please rate how well the site layout helps you find what you are looking for. |
Satisfaction - Ideal |
How does this site compare to your idea of an ideal website? |
Recommend |
How likely are you to recommend this site to someone else? |
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Site Performance (1=Poor, 10=Excellent, Don't Know) |
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| Site Performance - Loading |
Please rate how quickly pages load on this site. |
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| Site Performance - Consistency |
Please rate the consistency of speed from page to page on this site. |
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| Site Performance - Errors |
Please rate the ability to load pages without getting error messages on this site. |
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Look and Feel (1=Poor, 10=Excellent, Don't Know) |
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| Look and Feel - Appeal |
Please rate the visual appeal of this site. |
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| Look and Feel - Balance |
Please rate the balance of graphics and text on this site. |
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| Look and Feel - Readability |
Please rate the readability of the pages on this site. |
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Functionality (1=Poor, 10=Excellent, Don't Know) |
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| Functionality - Usefulness |
Please rate the usefulness of the features on this site. |
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| Functionality - Convenient |
Please rate the convenient placement of features on this site. |
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| Functionality - Variety |
Please rate the variety of features on this site. |
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Site Information (1=Poor, 10=Excellent, Don't Know) |
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| Site Information - Thoroughness |
Please rate the thoroughness of information on the site. |
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| Site Information - Understandable |
Please rate how understandable the information is on this site. |
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| Site Information - Answers |
Please rate how well the information provides answers to your questions. |
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Search (1=Poor, 10=Excellent, Don't Know) |
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| Search - Results Relevance |
Please rate the relevance of search results on this site. |
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| Search - Results Organization |
Please rate the organization of search results on this site. |
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| Search - Results Help |
Please rate how well the search results help you decide what to select. |
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| Search - Feature Narrow |
Please rate how well the search feature helps you to narrow the results to find what you want. |
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| Model Instance Name: |
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red & strike-through: DELETE |
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| GAO Main Site |
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underlined & italicized: RE-ORDER |
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| MID: EB1VZxU545AoREhIYoYgMw== |
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pink: ADDITION |
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| Date: |
3/18/2013 |
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blue + -->: REWORDING |
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| GAO Main Site CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
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Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
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| CJI7281 |
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How frequently do you visit this site? |
CJI7281A01 |
First time |
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Radio button, one-up vertical |
Single |
Y |
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Visit Frequency |
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CJI7281A02 |
More than once a day |
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CJI7281A03 |
Daily |
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CJI7281A04 |
About once a week |
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CJI7281A05 |
About once a month |
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CJI7281A06 |
Every 6 months or less |
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| CJI7282 |
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Which audience group best describes you? |
CJI7282A01 |
The Congress |
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Radio button, one-up vertical |
Single |
Y |
Randomize |
Role |
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CJI7282A02 |
The Media |
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CJI7282A03 |
The Auditing and Accountability Community |
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Skip Logic Group |
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CJI7282A04 |
Federal Agencies |
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CJI7282A05 |
Researchers |
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CJI7282A06 |
Legal & Bid Protest Community |
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CJI7282A07 |
Private Citizen |
B |
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CJI7282A08 |
Other, please specify: |
A |
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| CJI7283 |
A |
Which audience group best describes you? - Other responses |
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Text area, no char limit |
Single |
N |
Skip Logic Group |
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| CJI7284 |
B |
More specifically, what is your role? |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Private Citizen |
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| CJI7285 |
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What is your primary purpose in coming to the GAO website today? |
CJI7285A01 |
Look for reports and testimony |
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Radio button, one-up vertical |
Single |
Y |
OPS Group |
Primary purpose for visit |
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CJI7285A02 |
Look for legal products (bid protests, other CG decisions and opinions, etc.) |
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CJI7285A03 |
Use the Yellow Book (the Government Auditing Standards) |
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CJI7285A04 |
Find employment / internship information |
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CJI7285A05 |
Learn more about GAO |
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CJI7285A06 |
Look for a Comptroller General presentation |
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CJI7285A07 |
Find a specific GAO report online |
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CJI7285A08 |
Research information on a particular topic |
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CJI7285A09 |
Research information on a federal agency |
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CJI7285A10 |
Order a GAO publication by mail |
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CJI7285A11 |
Report fraud or other misconduct |
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CJI7285A12 |
Subscribe to a GAO publication |
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CJI7285A13 |
Other, please specify: |
A |
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| CJI7286 |
A |
What is your primary purpose in coming to the GAO website today? - Other responses |
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Text area, no char limit |
Single |
N |
OPS Group |
Reason for visit |
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| CJI7287 |
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What was your primary method of looking for information on our site today? |
CJI7287A01 |
Browsed, that is, followed links |
D |
Drop down, select one |
Single |
Y |
Skip Logic Group |
method of looking for info |
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CJI7287A02 |
Typed text in search box in upper right corner |
B |
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CJI7287A03 |
Used advanced search feature |
F |
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CJI7287A04 |
Used a third-party search engine (e.g., Google) |
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CJI7287A05 |
Used site map |
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CJI7287A06 |
Did not use any of these |
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CJI7287A07 |
Don't know |
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| CJI7288 |
B |
Please tell us about your experience with the site's search feature today. (Please select all that apply.) |
CJI7288A01 |
The search feature met my needs today. |
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Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
Search Exp |
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CJI7288A02 |
I had issues with the search process (how to use it, terms to enter). |
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CJI7288A03 |
I had issues using Boolean logic. |
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CJI7288A04 |
I had issues with the visual display of the search results (text size, images). |
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CJI7288A05 |
I had issues sorting the results. |
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CJI7288A06 |
I had issues narrowing/filtering the results. |
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CJI7288A07 |
I had issues increasing or decreasing the number of results that display. |
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CJI7288A08 |
Many search results seemed irrelevant. |
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CJI7288A09 |
I had technical issues with the search feature. |
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CJI7288A10 |
I had a search difficulty not listed above: |
C |
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| CJI7289 |
C |
Please describe your search experience. |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Search Exp |
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| CJI7290 |
F |
Please tell us about your experience with the site's advanced search feature today. (Please select all that apply.) |
CJI7290A01 |
The advanced search feature met my needs today. |
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Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
Adv Search Exp |
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CJI7290A02 |
I had issues with the advanced search process (how to use it, terms to enter, options to select). |
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CJI7290A03 |
I had issues using Boolean logic. |
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CJI7290A04 |
I had issues with the visual display of the search results (text size, images). |
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CJI7290A05 |
I had issues sorting the results. |
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CJI7290A06 |
I had issues narrowing/filtering the results. |
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CJI7290A07 |
I had issues increasing or decreasing the number of results that display. |
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CJI7290A08 |
Many search results seemed irrelevant. |
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CJI7290A09 |
I had technical issues with the search feature. |
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CJI7290A10 |
I had a search difficulty not listed above: |
G |
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| CJI7291 |
G |
Please describe your advanced search experience. |
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Text area, no char limit |
|
N |
Skip Logic Group |
OE_Adv Search Exp |
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| CJI7292 |
D |
How would you describe your navigation experience on this site today? (Please select all that apply.) |
CJI7292A01 |
Links often did not take me where I expected |
|
Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
Nav Exp |
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CJI7292A02 |
Had difficulty finding relevant information/products |
|
que |
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CJI7292A03 |
Links/labels are difficult to understand |
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CJI7292A04 |
Too many links/navigational options to choose from |
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CJI7292A05 |
Had technical difficulties (error messages, broken links, etc.) |
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CJI7292A06 |
Could not navigate back to previous information |
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CJI7292A07 |
I had no difficulty navigating/browsing on this site |
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CJI7292A08 |
I had a navigation difficulty not listed above: |
E |
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| CJI7293 |
E |
Other navigation difficulty: |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Nav Exp |
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| CJI7294 |
|
Did you find what you were looking for today? |
CJI7294A01 |
Yes |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
did you find it |
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CJI7294A02 |
No |
A |
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CJI7294A03 |
Not yet |
A |
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| CJI7295 |
A |
What was it you were looking for? |
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|
Text area, no char limit |
Single |
Y |
Skip Logic Group |
Looking for: |
|
| CJI7296 |
|
What areas of the site did you visit today? (Please select all that apply.) |
CJI7296A01 |
Reports & Testimonies |
|
Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
Sections Visited |
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CJI7296A02 |
Legal Decisions & Bid Protests |
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CJI7296A03 |
Key Issues |
B |
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CJI7296A04 |
About GAO |
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CJI7296A05 |
Careers |
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CJI7296A06 |
Multimedia |
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CJI7296A07 |
Technology Assessment |
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CJI7296A08 |
Fiscal Outlook & the Debt |
D |
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CJI7296A09 |
High Risk List |
F |
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CJI7296A10 |
Duplication & Cost Savings |
E |
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CJI7296A11 |
Recovery Act |
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CJI7296A12 |
Resources for the Congress |
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CJI7296A13 |
Resources for the media |
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CJI7296A14 |
Resources for the auditing and accountability community |
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CJI7296A15 |
Resources for federal agencies |
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CJI7296A16 |
Resources for researchers |
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CJI7296A17 |
Other, please specify: |
C |
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| CJI7297 |
C |
Please specify what other area(s) you visited today: |
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Text area, no char limit |
|
N |
Skip Logic Group |
OE_Sections |
|
| CJI7298 |
B |
If you could make one improvement to the Key Issues section, what would it be? |
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|
Text area, no char limit |
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N |
Skip Logic Group |
Key Issues One Improvement |
|
| CJI7299 |
D |
If you could make one improvement to the Fiscal Outlook & the Debt section, what would it be? |
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|
Text area, no char limit |
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N |
Skip Logic Group |
FO & D One Improvement |
|
| CJI7300 |
F |
If you could make one improvement to the High Risk List section, what would it be? |
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|
Text area, no char limit |
|
N |
Skip Logic Group |
High Risk List One Improvement |
|
| CJI7301 |
E |
If you could make one improvement to the Duplication & Cost Savings section, what would it be? |
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|
Text area, no char limit |
|
N |
Skip Logic Group |
Dupl.& Cost Sav One Improvement |
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| CJI7302 |
|
<b>We're working to improve gao.gov. Please consider providing your email address</b> for us to contact you for either one of the following reasons:<p>
To discuss specific details about your current experience using our website<p>
To request your comments on proposed future changes to our website |
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Text area, no char limit |
Single |
N |
|
Email to contact |
|
| CJI7303 |
|
If you could make one improvement to the site, what would it be? |
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|
Text area, no char limit |
Single |
N |
|
One improvement |
|
| CJI7304 |
|
Please tell us anything else about your experience with the GAO website today. |
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Text area, no char limit |
Single |
N |
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Any comments |
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