745 2013 745 NRSS Recreation Gov 11-30-13

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2013 745 NRRS Recreation Gov 2013 11-30-13.xlsx

2013 740 EFPTS Survey - 2013 U.S. NRC Survey

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Current Model Qsts
Current Custom Qsts
Custom Qsts (5-22-13)
Custom Qsts (4-30-13)
Custom Qsts (12-20-12)
Custom Qsts (2-10-11) (2)
Custom Qsts 8-28-12
Custom Qsts (11-1-11)
Custom Qsts (2-10-11)


Sheet 1: Current Model Qsts

Model Instance Name:







Recreation.gov Satisfaction Survey







MID: AxMwRh0wwoA4YgktwEs50g==













Partitioned (Yes)



Date:
8/14/2012



Recreation.gov Satisfaction Survey
Model questions utilize the ACSI methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS

MQ Label

MQ Label

MQ Label


Content (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Likelihood to Return (1=Not Very Likely, 10=Very Likely)
1 Content - Accuracy Please rate the accuracy of information on this site. 31 Satisfaction - Overall What is your overall satisfaction with this site? 34 Return How likely are you to return to this site?
2 Content - Quality Please rate the quality of information on this site. 32 Satisfaction - Expectations How well does this site meet your expectations?

Recommend (1=Not Very Likely, 10=Very Likely)
3 Content - Freshness Please rate the freshness of content on this site. 33 Satisfaction - Ideal How does this site compare to your idea of an ideal website? 35 Recommend How likely are you to recommend this site to someone else?


Functionality (1=Poor, 10=Excellent, Don't Know)




Primary Resource (1=Not Very Likely, 10=Very Likely)
4 Functionality - Usefulness Please rate the usefulness of the features provided on this site.


36 Primary Resource How likely are you to use this site as your primary resource for obtaining information from this organization?
5 Functionality - Convenient Please rate the convenience of the features on this site.




Make Online Reservation
6 Functionality - Variety Please rate the variety of features on this site.


37 Likelihood to Reserve Online How likely are you to make an online reservation from this site in the future?


Look and Feel (1=Poor, 10=Excellent, Don't Know)




Make Phone Reservation
7 Look and Feel - Appeal Please rate the visual appeal of this site.


38 Make Phone Reservation How likely are you to make a reservation using the National Recreation Reservation Service by phone in the future?
8 Look and Feel - Balance Please rate the balance of graphics and text on this site.


9 Look and Feel - Readability Please rate the readability of the pages on this site.



Navigation (1=Poor, 10=Excellent, Don't Know)

10 Navigation - Organized Please rate how well the site is organized.

11 Navigation - Options Please rate the options available for navigating this site.





12 Navigation - Layout Please rate how well the site layout helps you find what you are looking for.





13 Navigation - Clicks Please rate the number of clicks to get where you want on this site.







Search (1=Poor, 10=Excellent, Don't Know)





14 Search - Results Relevance Please rate the relevance of search results on this site.





15 Search - Results Organization Please rate the organization of search results on this site.





16 Search - Results Help Please rate how well the search results help you decide what to select.





17 Search - Feature Narrow Please rate how well the search feature helps you to narrow the results to find what you want.







Site Performance (1=Poor, 10=Excellent, Don't Know)





18 Site Performance - Loading Please rate the speed that pages load on this site.





19 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





20 Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.







Tasks/Transactions (1=Poor, 10=Excellent, Don't Know)





21 Tasks - Completion Ease Please rate the ease of completing task(s) on this site.





22 Tasks - Privacy Please rate the degree of privacy in completing tasks on this site.





23 Tasks - Verification Please rate the verification of task completion on this site.





24 Tasks - Help Availability Please rate the availability of help with questions or problems on this site.







Travel Browsing (1=Poor, 10=Excellent, Don't Know)





25 Travel Browsing - Locate Please rate the ability to locate desired recreational options on this site.





26 Travel Browsing - Selection Please rate the selection of recreational options on this site.





27 Travel Browsing - Options Please rate the ability to browse recreational options on this site.







Travel Information (1=Poor, 10=Excellent, Don't Know)





28 Travel Information - Clarity Please rate the clarity of recreational descriptions on this site.





29 Travel Information - Thoroughness Please rate the thoroughness of recreational descriptions on this site.





30 Travel Information - Usefulness Please rate the usefulness of recreational images on this site.







Sheet 2: Current Custom Qsts

Model Instance Name

red & strike-through: DELETE






Recreation.gov Satisfaction Survey

underlined & italicized: RE-ORDER






MID: AxMwRh0wwoA4YgktwEs50g==

pink: ADDITION






Date: 8/14/2012 blue + -->: REWORDING

















Recreation.gov Satisfaction Survey
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
ACQhar0015020
What is your primary reason for visiting Recreation.gov today? Research a future reservation
Radio button, one-up vertical S Y Skip Logic Group* Primary Reason



Manage an existing reservation









Make a tour reservation









Make a campground reservation









Obtain a permit









Plan a trip









Enter a lottery









Just browsing









Looking for specific information









Purchase tickets









Other please specify A





ACQhar0015021 A Please specify your other primary reason for visiting Recreation.gov today.

Text area, no char limit
N Skip Logic Group* Other Primary Reason
ACQCol0008321
How frequently do you visit this site? This is my first visit
Radio button, one-up vertical S N
Visit Frequency



Every few months or less often









Monthly









Weekly









Several times a week









Daily






RJB00034
Did you accomplish what you wanted on Recreation.gov today? Yes
Text field, <100 char S Y
Accomplish Goal



No A








Not yet, I'm still in the process






RJB00035 A If you did not accomplish what you wanted, please specify what you were trying to do or find.

Text field, <100 char
N
What Trying to Do
RJB00045
Which of the following categories best describes your total household income last year? Below $25,000
Drop down, select one S N
Income



$25,000-$49,999









$50,000-$74,999









$75,000-$99,999









$100,000-$124,999









$125,000 or over






EDO0586
What is your age? Under 18
Drop down, select one S N
Age



18 - 24









25 - 34









35 - 44









45 - 54









55 - 64









65 or older









I prefer not to answer






RJB00047
If you could suggest one improvement to the Recreation.gov web site, what would it be?

Text field, <100 char
N
One Improvement





































































































































Sheet 3: Custom Qsts (5-22-13)

Model Instance Name

red & strike-through: DELETE






Recreation.gov Satisfaction Survey

underlined & italicized: RE-ORDER






MID: AxMwRh0wwoA4YgktwEs50g==

pink: ADDITION






Date: 8/14/2012 blue + -->: REWORDING

















Recreation.gov Satisfaction Survey
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
ACQhar0015020
What is your primary reason for visiting Recreation.gov today? Research a future reservation
Radio button, one-up vertical S Y Skip Logic Group* Primary Reason



Manage an existing reservation









Make a tour reservation









Make a campground reservation









Obtain a permit









Plan a trip









Enter a lottery









Just browsing









Looking for specific information









Purchase tickets









Other please specify A





ACQhar0015021 A Please specify your other primary reason for visiting Recreation.gov today.

Text area, no char limit
N Skip Logic Group* Other Primary Reason
ACQCol0008321
How frequently do you visit this site? This is my first visit
Radio button, one-up vertical S N
Visit Frequency



Every few months or less often









Monthly









Weekly









Several times a week









Daily






ACQhar0015022
Did you notice any changes to the Recreation.gov home page during your visit today? Yes A,B,C,D Radio button, one-up vertical S Y Skip Logic Group* HP-Homepage change



No






ACQhar0015043 A Please tell us whether you agree or disagree with the following statements about the new home page:
The new home page look and feel is visually pleasing.
Strongly Disagree
Radio button, one-up vertical S Y Skip Logic Group* HP-Look & Feel



Disagree









Neutral









Agree









Strongly Agree









Don't know






ACQhar0015044 B The new home page made it easier to determine which section I needed to navigate to. Strongly Disagree
Radio button, one-up vertical S Y Skip Logic Group* HP-Nav



Disagree









Neutral









Agree









Strongly Agree









Don't know






ACQhar0015045 C The new layout on the home page made it easier to find the information I was looking for. Strongly Disagree
Radio button, one-up vertical S Y Skip Logic Group* HP-Find Info



Disagree









Neutral









Agree









Strongly Agree









Don't know






ACQhar0015046 D The new home page design is an improvement over the previous design. Strongly Disagree
Radio button, one-up vertical S Y Skip Logic Group* HP-Improvement from prev



Disagree









Neutral









Agree









Strongly Agree









Don't know






RJB00034
Did you accomplish what you wanted on Recreation.gov today? Yes
Text field, <100 char S Y
Accomplish Goal



No A








Not yet, I'm still in the process






RJB00035 A If you did not accomplish what you wanted, please specify what you were trying to do or find.

Text field, <100 char
N
What Trying to Do
RJB00045
Which of the following categories best describes your total household income last year? Below $25,000
Drop down, select one S N
Income



$25,000-$49,999









$50,000-$74,999









$75,000-$99,999









$100,000-$124,999









$125,000 or over






EDO0586
What is your age? Under 18
Drop down, select one S N
Age



18 - 24









25 - 34









35 - 44









45 - 54









55 - 64









65 or older









I prefer not to answer






RJB00047
If you could suggest one improvement to the Recreation.gov web site, what would it be?

Text field, <100 char
N
One Improvement





































































































































Sheet 4: Custom Qsts (4-30-13)

Model Instance Name

red & strike-through: DELETE






Recreation.gov Satisfaction Survey

underlined & italicized: RE-ORDER






MID: AxMwRh0wwoA4YgktwEs50g==

pink: ADDITION






Date: 8/14/2012 blue + -->: REWORDING

















Recreation.gov Satisfaction Survey
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
RJB00083
Was the purpose of your visit today to make a reservation at Yosemite National Park? Yes
Radio button, one-up vertical S Y
Purpose Yosemite



No









Not Sure






ACQhar0015020
What is your primary reason for visiting Recreation.gov today? Research a future reservation
Radio button, one-up vertical S Y Skip Logic Group* Primary Reason



Manage an existing reservation









Make a tour reservation









Make a campground reservation









Obtain a permit









Plan a trip









Enter a lottery









Just browsing









Looking for specific information









Purchase tickets









Other please specify A





ACQhar0015021 A Please specify your other primary reason for visiting Recreation.gov today.

Text area, no char limit
N Skip Logic Group* Other Primary Reason
ACQCol0008321
How frequently do you visit this site? This is my first visit
Radio button, one-up vertical S N
Visit Frequency



Every few months or less often









Monthly









Weekly









Several times a week









Daily






ACQhar0015022
Did you notice any changes to the Recreation.gov home page during your visit today? Yes A,B,C,D Radio button, one-up vertical S Y Skip Logic Group* HP-Homepage change



No






ACQhar0015043 A Please tell us whether you agree or disagree with the following statements about the new home page:
The new home page look and feel is visually pleasing.
Strongly Disagree
Radio button, one-up vertical S Y Skip Logic Group* HP-Look & Feel



Disagree









Neutral









Agree









Strongly Agree









Don't know






ACQhar0015044 B The new home page made it easier to determine which section I needed to navigate to. Strongly Disagree
Radio button, one-up vertical S Y Skip Logic Group* HP-Nav



Disagree









Neutral









Agree









Strongly Agree









Don't know






ACQhar0015045 C The new layout on the home page made it easier to find the information I was looking for. Strongly Disagree
Radio button, one-up vertical S Y Skip Logic Group* HP-Find Info



Disagree









Neutral









Agree









Strongly Agree









Don't know






ACQhar0015046 D The new home page design is an improvement over the previous design. Strongly Disagree
Radio button, one-up vertical S Y Skip Logic Group* HP-Improvement from prev



Disagree









Neutral









Agree









Strongly Agree









Don't know






RJB00034
Did you accomplish what you wanted on Recreation.gov today? Yes
Text field, <100 char S Y
Accomplish Goal



No A








Not yet, I'm still in the process






RJB00035 A If you did not accomplish what you wanted, please specify what you were trying to do or find.

Text field, <100 char
N
What Trying to Do
ACQhar0015047
Did you visit Recreation.gov to learn more about any of the following recreation areas? Mesa Verde National Park A Checkbox, one-up vertical Multi Y Skip Logic Group* WHS - Park



Yellowstone National Park A








Grand Canyon National Park A








Independence Hall (Independence NHP) A








Statue of Liberty National Monument A








San Juan NHS A








Everglades National Park A








Redwood National Park A








Mammoth Cave National Park A








Olympic National Park A








Great Smoky Mountains National Park A








Yosemite National Park A








Hawaii Volcanoes National Park A








Carlsbad Caverns National Park A








Wrangell-St. Elias/Glacier Bay National Park A








Glacier National Park A








Chaco Culture NHP/Aztec Ruins NM A








None of the above



Mutually Exclusive

ACQhar0015048 A Did you know that the recreation area(s) you selected above is/are a World Heritage Site? Yes B Radio button, one-up vertical S Y Skip Logic Group* WHS - Did You Know



No









Not sure what a World Heritage Site is






ACQhar0015049 B Did knowing the recreation area(s) you selected were World Heritage Sites influence your decision to learn more about them? Yes - it was an influencer
Radio button, one-up vertical S Y Skip Logic Group* WHS - Influence



No - It was not an influencer









Not sure






RJB00045
Which of the following categories best describes your total household income last year? Below $25,000
Drop down, select one S N
Income



$25,000-$49,999









$50,000-$74,999









$75,000-$99,999









$100,000-$124,999









$125,000 or over






EDO0586
What is your age? Under 18
Drop down, select one S N
Age



18 - 24









25 - 34









35 - 44









45 - 54









55 - 64









65 or older









I prefer not to answer






RJB00047
If you could suggest one improvement to the Recreation.gov web site, what would it be?

Text field, <100 char
N
One Improvement





































































































































Sheet 5: Custom Qsts (12-20-12)

Model Instance Name

red & strike-through: DELETE






Recreation.gov Satisfaction Survey

underlined & italicized: RE-ORDER






MID: AxMwRh0wwoA4YgktwEs50g==

pink: ADDITION






Date: 8/14/2012 blue + -->: REWORDING

















Recreation.gov Satisfaction Survey
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
RJB00083
Was the purpose of your visit today to make a reservation at Yosemite National Park? Yes
Radio button, one-up vertical S Y
Purpose Yosemite



No









Not Sure






ACQhar0015020
What is your primary reason for visiting Recreation.gov today? Research a future reservation
Radio button, one-up vertical S Y Skip Logic Group* Primary Reason



Manage an existing reservation









Make a tour reservation









Make a campground reservation









Obtain a permit









Plan a trip









Enter a lottery









Just browsing









Looking for specific information









Purchase tickets









Other please specify A





ACQhar0015021 A Please specify your other primary reason for visiting Recreation.gov today.

Text area, no char limit
N Skip Logic Group* Other Primary Reason
ACQCol0008321
How frequently do you visit this site? This is my first visit
Radio button, one-up vertical S N
Visit Frequency



Every few months or less often









Monthly









Weekly









Several times a week









Daily






ACQhar0015022
Did you notice any changes to the Recreation.gov home page during your visit today? Yes A,B,C,D Radio button, one-up vertical S Y Skip Logic Group* HP-Homepage change



No






ACQhar0015043 A Please tell us whether you agree or disagree with the following statements about the new home page:
The new home page look and feel is visually pleasing.
Strongly Disagree
Radio button, one-up vertical S Y Skip Logic Group* HP-Look & Feel



Disagree









Neutral









Agree









Strongly Agree









Don't know






ACQhar0015044 B The new home page made it easier to determine which section I needed to navigate to. Strongly Disagree
Radio button, one-up vertical S Y Skip Logic Group* HP-Nav



Disagree









Neutral









Agree









Strongly Agree









Don't know






ACQhar0015045 C The new layout on the home page made it easier to find the information I was looking for. Strongly Disagree
Radio button, one-up vertical S Y Skip Logic Group* HP-Find Info



Disagree









Neutral









Agree









Strongly Agree









Don't know






ACQhar0015046 D The new home page design is an improvement over the previous design. Strongly Disagree
Radio button, one-up vertical S Y Skip Logic Group* HP-Improvement from prev



Disagree









Neutral









Agree









Strongly Agree









Don't know






RJB00034
Did you accomplish what you wanted on Recreation.gov today? Yes
Text field, <100 char S Y
Accomplish Goal



No A








Not yet, I'm still in the process






RJB00035 A If you did not accomplish what you wanted, please specify what you were trying to do or find.

Text field, <100 char
N
What Trying to Do
ACQhar0015047
Did you visit Recreation.gov to learn more about any of the following recreation areas? Mesa Verde National Park A Checkbox, one-up vertical Multi Y Skip Logic Group* WHS - Park



Yellowstone National Park A








Grand Canyon National Park A








Independence Hall (Independence NHP) A








Statue of Liberty National Monument A








San Juan NHS A








Everglades National Park A








Redwood National Park A








Mammoth Cave National Park A








Olympic National Park A








Great Smoky Mountains National Park A








Yosemite National Park A








Hawaii Volcanoes National Park A








Carlsbad Caverns National Park A








Wrangell-St. Elias/Glacier Bay National Park A








Glacier National Park A








Chaco Culture NHP/Aztec Ruins NM A








None of the above



Mutually Exclusive

ACQhar0015048 A Did you know that the recreation area(s) you selected above is/are a World Heritage Site? Yes B Radio button, one-up vertical S Y Skip Logic Group* WHS - Did You Know



No









Not sure what a World Heritage Site is






ACQhar0015049 B Did knowing the recreation area(s) you selected were World Heritage Sites influence your decision to learn more about them? Yes - it was an influencer
Radio button, one-up vertical S Y Skip Logic Group* WHS - Influence



No - It was not an influencer









Not sure






RJB00045
Which of the following categories best describes your total household income last year? Below $25,000
Drop down, select one S N
Income



$25,000-$49,999









$50,000-$74,999









$75,000-$99,999









$100,000-$124,999









$125,000 or over






EDO0586
What is your age? Under 18
Drop down, select one S N
Age



18 - 24









25 - 34









35 - 44









45 - 54









55 - 64









65 or older









I prefer not to answer






RJB00047
If you could suggest one improvement to the Recreation.gov web site, what would it be?

Text field, <100 char
N
One Improvement





































































































































Sheet 6: Custom Qsts (2-10-11) (2)

Model Instance Name


red & strike-through: DELETE





Recreation.gov Satisfaction Survey


underlined & italicized: RE-ORDER





MID: AxMwRh0wwoA4YgktwEs50g==


pink: ADDITION





Date: 8/14/2012
blue + -->: REWORDING
















Recreation.gov Satisfaction Survey
QID Skip Logic Label Question Text AnswerIDs (DOT) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
RJB00083
Was the purpose of your visit today to make a reservation at Yosemite National Park?
Yes
Text field, <100 char S Y
Purpose Yosemite




No









Not sure





RJB00034
Did you accomplish what you wanted on Recreation.gov today?
Yes
Text field, <100 char







No A








Not yet, I'm still in the process





RJB00035 A If you did not accomplish what you wanted, please specify what you were trying to do or find.


Text field, <100 char



NEW
Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)

Message or recommendation from a friend on a social network
Drop down, select one S Y Rank Group* SV - Rank 1




Video I saw on YouTube



Adjust Template/Style Sheet




Internet blogs or discussion forums



Randomize




Advertising on social networks (Facebook, MySpace, Twitter)









Message directly from Recreation.gov on a social network









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with Recreation.gov









Promotional email(s) from Recreation.gov









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine advertising









Internet advertising









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice
NEW
Rank 2 (Optional)
Message or recommendation from a friend on a social network
Drop down, select one S N Rank Group* SV - Rank 2




Video I saw on YouTube









Internet blogs or discussion forums









Advertising on social networks (Facebook, MySpace, Twitter)









Message directly from Recreation.gov on a social network









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with Recreation.gov









Promotional email(s) from Recreation.gov









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine advertising









Internet advertising









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice
NEW
Rank 3 (Optional)
Message or recommendation from a friend on a social network
Drop down, select one S N Rank Group* SV - Rank 3




Video I saw on YouTube









Internet blogs or discussion forums









Advertising on social networks (Facebook, MySpace, Twitter)









Message directly from Recreation.gov on a social network









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with Recreation.gov









Promotional email(s) from Recreation.gov









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine advertising









Internet advertising









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice
NEW
If you heard about Recreation.gov from a social network, please specify the site (i.e. Facebook, Twitter).


Text area, no char limit
N
SV - Other Social Network
RJB00045
Which of the following categories best describes your total household income last year?
Below $25,000
Drop down, select one S Y
Income




$25,000-$49,999









$50,000-$74,999









$75,000-$99,999









$100,000-$124,999









$125,000 or over





EDO0586
What is your age?
Under 18
Drop down, select one S Y
Age




18 - 24









25 - 34









35 - 44









45 - 54









55 - 64









65 or older









I prefer not to answer





RJB00047
If you could suggest one improvement to the Recreation.gov web site, what would it be?


Text field, <100 char
N
One Improvement





































































































































Sheet 7: Custom Qsts 8-28-12

Model Instance Name

red & strike-through: DELETE






Recreation.gov Satisfaction Survey

underlined & italicized: RE-ORDER






MID: AxMwRh0wwoA4YgktwEs50g==

pink: ADDITION






Date: 8/14/2012 blue + -->: REWORDING

















Recreation.gov Satisfaction Survey
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
RJB00083
Was the purpose of your visit today to make a reservation at Yosemite National Park? Yes
Text field, <100 char S Y
Purpose Yosemite



No









Not sure






NEW
What is your primary reason for visiting Recreation.gov today? Research a future reservation
Radio button, one-up vertical S Y Skip Logic Group* Primary Reason



Manage an existing reservation









Make a tour reservation









Make a campground reservation









Obtain a permit









Plan a trip









Enter a lottery









Just browsing









Looking for specific information









Purchase tickets









Other please specify A





NEW A Please specify your other primary reason for visiting Recreation.gov today.

Text area, no char limit
N Skip Logic Group* Other Primary Reason
ACQCol0008321
How frequently do you visit this site? This is my first visit
Radio button, one-up vertical S N
Visit Frequency



Every few months or less often









Monthly









Weekly









Several times a week









Daily






NEW
Did you notice any changes to the Recreation.gov home page during your visit today? Yes A,B,C,D Radio button, one-up vertical S Y Skip Logic Group* HP-Homepage change



No






NEW A Please tell us whether you agree or disagree with the following statements about the new home page:
The new home page look and feel is visually pleasing.
Strongly Disagree
Radio button, one-up vertical S Y Skip Logic Group* HP-Look & Feel



Disagree









Neutral









Agree









Strongly Agree









Don't know






NEW B The new home page made it easier to determine which section I needed to navigate to. Strongly Disagree
Radio button, one-up vertical S Y Skip Logic Group* HP-Nav



Disagree









Neutral









Agree









Strongly Agree









Don't know






NEW C The new layout on the home page made it easier to find the information I was looking for. Strongly Disagree
Radio button, one-up vertical S Y Skip Logic Group* HP-Find Info



Disagree









Neutral









Agree









Strongly Agree









Don't know






NEW D The new home page design is an improvement over the previous design. Strongly Disagree
Radio button, one-up vertical S Y Skip Logic Group* HP-Improvement from prev



Disagree









Neutral









Agree









Strongly Agree









Don't know






RJB00034
Did you accomplish what you wanted on Recreation.gov today? Yes
Text field, <100 char S Y
Accomplish Goal



No A








Not yet, I'm still in the process






RJB00035 A If you did not accomplish what you wanted, please specify what you were trying to do or find.

Text field, <100 char
N
What Trying to Do
NEW
Did you visit Recreation.gov to learn more about any of the following recreation areas? Mesa Verde National Park A Checkbox, one-up vertical Multi Y Skip Logic Group* WHS - Park



Yellowstone National Park A








Grand Canyon National Park A








Independence Hall (Independence NHP) A








Statue of Liberty National Monument A








San Juan NHS A








Everglades National Park A








Redwood National Park A








Mammoth Cave National Park A








Olympic National Park A








Great Smoky Mountains National Park A








Yosemite National Park A








Hawaii Volcanoes National Park A








Carlsbad Caverns National Park A








Wrangell-St. Elias/Glacier Bay National Park A








Glacier National Park A








Chaco Culture NHP/Aztec Ruins NM A








None of the above



Mutually Exclusive

NEW A Did you know that the recreation area(s) you selected above is/are a World Heritage Site? Yes B Radio button, one-up vertical S Y Skip Logic Group* WHS - Did You Know



No









Not sure what a World Heritage Site is






NEW B Did knowing the recreation area(s) you selected were World Heritage Sites influence your decision to learn more about them? Yes - it was an influencer
Radio button, one-up vertical S Y Skip Logic Group* WHS - Influence



No - It was not an influencer









Not sure






SAC1200
Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
Message or recommendation from a friend on a social network
Drop down, select one S Y Rank Group* SV - Rank 1



Video I saw on YouTube



Adjust Template/Style Sheet




Internet blogs or discussion forums



Randomize




Advertising on social networks (Facebook, MySpace, Twitter)









Message directly from Recreation.gov on a social network









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with Recreation.gov









Promotional email(s) from Recreation.gov









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine advertising









Internet advertising









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice

SAC1201
Rank 2 (Optional) Message or recommendation from a friend on a social network
Drop down, select one S N Rank Group* SV - Rank 2



Video I saw on YouTube









Internet blogs or discussion forums









Advertising on social networks (Facebook, MySpace, Twitter)









Message directly from Recreation.gov on a social network









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with Recreation.gov









Promotional email(s) from Recreation.gov









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine advertising









Internet advertising









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice

SAC1202
Rank 3 (Optional) Message or recommendation from a friend on a social network
Drop down, select one S N Rank Group* SV - Rank 3



Video I saw on YouTube









Internet blogs or discussion forums









Advertising on social networks (Facebook, MySpace, Twitter)









Message directly from Recreation.gov on a social network









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with Recreation.gov









Promotional email(s) from Recreation.gov









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine advertising









Internet advertising









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice

SAC1203
If you heard about Recreation.gov from a social network, please specify the site (i.e. Facebook, Twitter).

Text area, no char limit
N
SV - Other Social Network
RJB00045
Which of the following categories best describes your total household income last year? Below $25,000
Drop down, select one S N
Income



$25,000-$49,999









$50,000-$74,999









$75,000-$99,999









$100,000-$124,999









$125,000 or over






EDO0586
What is your age? Under 18
Drop down, select one S N
Age



18 - 24









25 - 34









35 - 44









45 - 54









55 - 64









65 or older









I prefer not to answer






RJB00047
If you could suggest one improvement to the Recreation.gov web site, what would it be?

Text field, <100 char
N
One Improvement





































































































































Sheet 8: Custom Qsts (11-1-11)

Model Instance Name

red & strike-through: DELETE





Recreation.gov Satisfaction Survey

underlined & italicized: RE-ORDER





MID: AxMwRh0wwoA4YgktwEs50g==

pink: ADDITION





Date: 8/14/2012 blue + -->: REWORDING















Recreation.gov Satisfaction Survey
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
RJB00083
Was the purpose of your visit today to make a reservation at Yosemite National Park? Yes
Text field, <100 char S Y
Purpose Yosemite



No








Not sure





RJB00034
Did you accomplish what you wanted on Recreation.gov today? Yes
Text field, <100 char






No A







Not yet, I'm still in the process





RJB00035 A If you did not accomplish what you wanted, please specify what you were trying to do or find.

Text field, <100 char



SAC1200
Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
Message or recommendation from a friend on a social network
Drop down, select one S Y Rank Group* SV - Rank 1



Video I saw on YouTube



Adjust Template/Style Sheet



Internet blogs or discussion forums



Randomize



Advertising on social networks (Facebook, MySpace, Twitter)








Message directly from Recreation.gov on a social network








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with Recreation.gov








Promotional email(s) from Recreation.gov








Search engine results








Word of mouth recommendation from someone I know








TV, radio, newspaper, or magazine advertising








Internet advertising








Don't know



Anchor Answer Choice



Other



Anchor Answer Choice
SAC1201
Rank 2 (Optional) Message or recommendation from a friend on a social network
Drop down, select one S N Rank Group* SV - Rank 2



Video I saw on YouTube








Internet blogs or discussion forums








Advertising on social networks (Facebook, MySpace, Twitter)








Message directly from Recreation.gov on a social network








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with Recreation.gov








Promotional email(s) from Recreation.gov








Search engine results








Word of mouth recommendation from someone I know








TV, radio, newspaper, or magazine advertising








Internet advertising








Don't know



Anchor Answer Choice



Other



Anchor Answer Choice
SAC1202
Rank 3 (Optional) Message or recommendation from a friend on a social network
Drop down, select one S N Rank Group* SV - Rank 3



Video I saw on YouTube








Internet blogs or discussion forums








Advertising on social networks (Facebook, MySpace, Twitter)








Message directly from Recreation.gov on a social network








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with Recreation.gov








Promotional email(s) from Recreation.gov








Search engine results








Word of mouth recommendation from someone I know








TV, radio, newspaper, or magazine advertising








Internet advertising








Don't know



Anchor Answer Choice



Other



Anchor Answer Choice
SAC1203
If you heard about Recreation.gov from a social network, please specify the site (i.e. Facebook, Twitter).

Text area, no char limit
N
SV - Other Social Network
NEW
How frequently do you visit this site? This is my first visit
Radio button, one-up vertical S Y
Visit Frequency



Every few months or less often








Monthly








Weekly








Several times a week








Daily





RJB00045
Which of the following categories best describes your total household income last year? Below $25,000
Drop down, select one S Y
Income



$25,000-$49,999








$50,000-$74,999








$75,000-$99,999








$100,000-$124,999








$125,000 or over





EDO0586
What is your age? Under 18
Drop down, select one S Y
Age



18 - 24








25 - 34








35 - 44








45 - 54








55 - 64








65 or older








I prefer not to answer





RJB00047
If you could suggest one improvement to the Recreation.gov web site, what would it be?

Text field, <100 char
N
One Improvement

























































































































Sheet 9: Custom Qsts (2-10-11)

Model Instance Name


red & strike-through: DELETE





Recreation.gov Satisfaction Survey


underlined & italicized: RE-ORDER





MID: AxMwRh0wwoA4YgktwEs50g==


pink: ADDITION





Date: 8/14/2012
blue + -->: REWORDING
















Recreation.gov Satisfaction Survey
QID Skip Logic Label Question Text AnswerIDs (DOT) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
RJB00083
Was the purpose of your visit today to make a reservation at Yosemite National Park?
Yes
Text field, <100 char S Y
Purpose Yosemite




No









Not sure





RJB00034
Did you accomplish what you wanted on Recreation.gov today?
Yes
Text field, <100 char







No A








Not yet, I'm still in the process





RJB00035 A If you did not accomplish what you wanted, please specify what you were trying to do or find.


Text field, <100 char



NEW
Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)

Message or recommendation from a friend on a social network
Drop down, select one S Y Rank Group* SV - Rank 1




Video I saw on YouTube



Adjust Template/Style Sheet




Internet blogs or discussion forums



Randomize




Advertising on social networks (Facebook, MySpace, Twitter)









Message directly from Recreation.gov on a social network









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with Recreation.gov









Promotional email(s) from Recreation.gov









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine advertising









Internet advertising









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice
NEW
Rank 2 (Optional)
Message or recommendation from a friend on a social network
Drop down, select one S N Rank Group* SV - Rank 2




Video I saw on YouTube









Internet blogs or discussion forums









Advertising on social networks (Facebook, MySpace, Twitter)









Message directly from Recreation.gov on a social network









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with Recreation.gov









Promotional email(s) from Recreation.gov









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine advertising









Internet advertising









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice
NEW
Rank 3 (Optional)
Message or recommendation from a friend on a social network
Drop down, select one S N Rank Group* SV - Rank 3




Video I saw on YouTube









Internet blogs or discussion forums









Advertising on social networks (Facebook, MySpace, Twitter)









Message directly from Recreation.gov on a social network









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with Recreation.gov









Promotional email(s) from Recreation.gov









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine advertising









Internet advertising









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice
NEW
If you heard about Recreation.gov from a social network, please specify the site (i.e. Facebook, Twitter).


Text area, no char limit
N
SV - Other Social Network
RJB00045
Which of the following categories best describes your total household income last year?
Below $25,000
Drop down, select one S Y
Income




$25,000-$49,999









$50,000-$74,999









$75,000-$99,999









$100,000-$124,999









$125,000 or over





EDO0586
What is your age?
Under 18
Drop down, select one S Y
Age




18 - 24









25 - 34









35 - 44









45 - 54









55 - 64









65 or older









I prefer not to answer





RJB00047
If you could suggest one improvement to the Recreation.gov web site, what would it be?


Text field, <100 char
N
One Improvement




































































































































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