745 2013 745 NRSS Recreation Gov 11-30-13

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Overview

Current Model Qsts
Current Custom Qsts
Custom Qsts (5-22-13)
Custom Qsts (4-30-13)
Custom Qsts (12-20-12)
Custom Qsts (2-10-11) (2)
Custom Qsts 8-28-12
Custom Qsts (11-1-11)
Custom Qsts (2-10-11)

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Sheet 1: Current Model Qsts

Model Instance Name:
Recreation.gov Satisfaction Survey
MID:	AxMwRh0wwoA4YgktwEs50g==
Partitioned (Yes)
Date:		8/14/2012
Recreation.gov Satisfaction Survey
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Likelihood to Return (1=Not Very Likely, 10=Very Likely)
1	Content - Accuracy	Please rate the accuracy of information on this site.	31	Satisfaction - Overall	What is your overall satisfaction with this site?	34	Return	How likely are you to return to this site?
2	Content - Quality	Please rate the quality of information on this site.	32	Satisfaction - Expectations	How well does this site meet your expectations?			Recommend (1=Not Very Likely, 10=Very Likely)
3	Content - Freshness	Please rate the freshness of content on this site.	33	Satisfaction - Ideal	How does this site compare to your idea of an ideal website?	35	Recommend	How likely are you to recommend this site to someone else?
		Functionality (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Not Very Likely, 10=Very Likely)
4	Functionality - Usefulness	Please rate the usefulness of the features provided on this site.				36	Primary Resource	How likely are you to use this site as your primary resource for obtaining information from this organization?
5	Functionality - Convenient	Please rate the convenience of the features on this site.						Make Online Reservation
6	Functionality - Variety	Please rate the variety of features on this site.				37	Likelihood to Reserve Online	How likely are you to make an online reservation from this site in the future?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)						Make Phone Reservation
7	Look and Feel - Appeal	Please rate the visual appeal of this site.				38	Make Phone Reservation	How likely are you to make a reservation using the National Recreation Reservation Service by phone in the future?
8	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
9	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
10	Navigation - Organized	Please rate how well the site is organized.
11	Navigation - Options	Please rate the options available for navigating this site.
12	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
13	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Search (1=Poor, 10=Excellent, Don't Know)
14	Search - Results Relevance	Please rate the relevance of search results on this site.
15	Search - Results Organization	Please rate the organization of search results on this site.
16	Search - Results Help	Please rate how well the search results help you decide what to select.
17	Search - Feature Narrow	Please rate how well the search feature helps you to narrow the results to find what you want.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
18	Site Performance - Loading	Please rate the speed that pages load on this site.
19	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
20	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.
		Tasks/Transactions (1=Poor, 10=Excellent, Don't Know)
21	Tasks - Completion Ease	Please rate the ease of completing task(s) on this site.
22	Tasks - Privacy	Please rate the degree of privacy in completing tasks on this site.
23	Tasks - Verification	Please rate the verification of task completion on this site.
24	Tasks - Help Availability	Please rate the availability of help with questions or problems on this site.
		Travel Browsing (1=Poor, 10=Excellent, Don't Know)
25	Travel Browsing - Locate	Please rate the ability to locate desired recreational options on this site.
26	Travel Browsing - Selection	Please rate the selection of recreational options on this site.
27	Travel Browsing - Options	Please rate the ability to browse recreational options on this site.
		Travel Information (1=Poor, 10=Excellent, Don't Know)
28	Travel Information - Clarity	Please rate the clarity of recreational descriptions on this site.
29	Travel Information - Thoroughness	Please rate the thoroughness of recreational descriptions on this site.
30	Travel Information - Usefulness	Please rate the usefulness of recreational images on this site.

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Sheet 2: Current Custom Qsts

Model Instance Name			red & strike-through: DELETE
Recreation.gov Satisfaction Survey			underlined & italicized: RE-ORDER
MID: AxMwRh0wwoA4YgktwEs50g==			pink: ADDITION
Date:	8/14/2012		blue + -->: REWORDING
Recreation.gov Satisfaction Survey
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
ACQhar0015020		What is your primary reason for visiting Recreation.gov today?	Research a future reservation		Radio button, one-up vertical	S	Y	Skip Logic Group*	Primary Reason
			Manage an existing reservation
			Make a tour reservation
			Make a campground reservation
			Obtain a permit
			Plan a trip
			Enter a lottery
			Just browsing
			Looking for specific information
			Purchase tickets
			Other please specify	A
ACQhar0015021	A	Please specify your other primary reason for visiting Recreation.gov today.			Text area, no char limit		N	Skip Logic Group*	Other Primary Reason
ACQCol0008321		How frequently do you visit this site?	This is my first visit		Radio button, one-up vertical	S	N		Visit Frequency
			Every few months or less often
			Monthly
			Weekly
			Several times a week
			Daily
RJB00034		Did you accomplish what you wanted on Recreation.gov today?	Yes		Text field, <100 char	S	Y		Accomplish Goal
			No	A
			Not yet, I'm still in the process
RJB00035	A	If you did not accomplish what you wanted, please specify what you were trying to do or find.			Text field, <100 char		N		What Trying to Do
RJB00045		Which of the following categories best describes your total household income last year?	Below $25,000		Drop down, select one	S	N		Income
			$25,000-$49,999
			$50,000-$74,999
			$75,000-$99,999
			$100,000-$124,999
			$125,000 or over
EDO0586		What is your age?	Under 18		Drop down, select one	S	N		Age
			18 - 24
			25 - 34
			35 - 44
			45 - 54
			55 - 64
			65 or older
			I prefer not to answer
RJB00047		If you could suggest one improvement to the Recreation.gov web site, what would it be?			Text field, <100 char		N		One Improvement

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Sheet 3: Custom Qsts (5-22-13)

Model Instance Name			red & strike-through: DELETE
Recreation.gov Satisfaction Survey			underlined & italicized: RE-ORDER
MID: AxMwRh0wwoA4YgktwEs50g==			pink: ADDITION
Date:	8/14/2012		blue + -->: REWORDING
Recreation.gov Satisfaction Survey
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
ACQhar0015020		What is your primary reason for visiting Recreation.gov today?	Research a future reservation		Radio button, one-up vertical	S	Y	Skip Logic Group*	Primary Reason
			Manage an existing reservation
			Make a tour reservation
			Make a campground reservation
			Obtain a permit
			Plan a trip
			Enter a lottery
			Just browsing
			Looking for specific information
			Purchase tickets
			Other please specify	A
ACQhar0015021	A	Please specify your other primary reason for visiting Recreation.gov today.			Text area, no char limit		N	Skip Logic Group*	Other Primary Reason
ACQCol0008321		How frequently do you visit this site?	This is my first visit		Radio button, one-up vertical	S	N		Visit Frequency
			Every few months or less often
			Monthly
			Weekly
			Several times a week
			Daily
ACQhar0015022		Did you notice any changes to the Recreation.gov home page during your visit today?	Yes	A,B,C,D	Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Homepage change
			No
ACQhar0015043	A	Please tell us whether you agree or disagree with the following statements about the new home page: The new home page look and feel is visually pleasing.	Strongly Disagree		Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Look & Feel
			Disagree
			Neutral
			Agree
			Strongly Agree
			Don't know
ACQhar0015044	B	The new home page made it easier to determine which section I needed to navigate to.	Strongly Disagree		Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Nav
			Disagree
			Neutral
			Agree
			Strongly Agree
			Don't know
ACQhar0015045	C	The new layout on the home page made it easier to find the information I was looking for.	Strongly Disagree		Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Find Info
			Disagree
			Neutral
			Agree
			Strongly Agree
			Don't know
ACQhar0015046	D	The new home page design is an improvement over the previous design.	Strongly Disagree		Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Improvement from prev
			Disagree
			Neutral
			Agree
			Strongly Agree
			Don't know
RJB00034		Did you accomplish what you wanted on Recreation.gov today?	Yes		Text field, <100 char	S	Y		Accomplish Goal
			No	A
			Not yet, I'm still in the process
RJB00035	A	If you did not accomplish what you wanted, please specify what you were trying to do or find.			Text field, <100 char		N		What Trying to Do
RJB00045		Which of the following categories best describes your total household income last year?	Below $25,000		Drop down, select one	S	N		Income
			$25,000-$49,999
			$50,000-$74,999
			$75,000-$99,999
			$100,000-$124,999
			$125,000 or over
EDO0586		What is your age?	Under 18		Drop down, select one	S	N		Age
			18 - 24
			25 - 34
			35 - 44
			45 - 54
			55 - 64
			65 or older
			I prefer not to answer
RJB00047		If you could suggest one improvement to the Recreation.gov web site, what would it be?			Text field, <100 char		N		One Improvement

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Sheet 4: Custom Qsts (4-30-13)

Model Instance Name			red & strike-through: DELETE
Recreation.gov Satisfaction Survey			underlined & italicized: RE-ORDER
MID: AxMwRh0wwoA4YgktwEs50g==			pink: ADDITION
Date:	8/14/2012		blue + -->: REWORDING
Recreation.gov Satisfaction Survey
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
RJB00083		Was the purpose of your visit today to make a reservation at Yosemite National Park?	Yes		Radio button, one-up vertical	S	Y		Purpose Yosemite
			No
			Not Sure
ACQhar0015020		What is your primary reason for visiting Recreation.gov today?	Research a future reservation		Radio button, one-up vertical	S	Y	Skip Logic Group*	Primary Reason
			Manage an existing reservation
			Make a tour reservation
			Make a campground reservation
			Obtain a permit
			Plan a trip
			Enter a lottery
			Just browsing
			Looking for specific information
			Purchase tickets
			Other please specify	A
ACQhar0015021	A	Please specify your other primary reason for visiting Recreation.gov today.			Text area, no char limit		N	Skip Logic Group*	Other Primary Reason
ACQCol0008321		How frequently do you visit this site?	This is my first visit		Radio button, one-up vertical	S	N		Visit Frequency
			Every few months or less often
			Monthly
			Weekly
			Several times a week
			Daily
ACQhar0015022		Did you notice any changes to the Recreation.gov home page during your visit today?	Yes	A,B,C,D	Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Homepage change
			No
ACQhar0015043	A	Please tell us whether you agree or disagree with the following statements about the new home page: The new home page look and feel is visually pleasing.	Strongly Disagree		Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Look & Feel
			Disagree
			Neutral
			Agree
			Strongly Agree
			Don't know
ACQhar0015044	B	The new home page made it easier to determine which section I needed to navigate to.	Strongly Disagree		Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Nav
			Disagree
			Neutral
			Agree
			Strongly Agree
			Don't know
ACQhar0015045	C	The new layout on the home page made it easier to find the information I was looking for.	Strongly Disagree		Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Find Info
			Disagree
			Neutral
			Agree
			Strongly Agree
			Don't know
ACQhar0015046	D	The new home page design is an improvement over the previous design.	Strongly Disagree		Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Improvement from prev
			Disagree
			Neutral
			Agree
			Strongly Agree
			Don't know
RJB00034		Did you accomplish what you wanted on Recreation.gov today?	Yes		Text field, <100 char	S	Y		Accomplish Goal
			No	A
			Not yet, I'm still in the process
RJB00035	A	If you did not accomplish what you wanted, please specify what you were trying to do or find.			Text field, <100 char		N		What Trying to Do
ACQhar0015047		Did you visit Recreation.gov to learn more about any of the following recreation areas?	Mesa Verde National Park	A	Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	WHS - Park
			Yellowstone National Park	A
			Grand Canyon National Park	A
			Independence Hall (Independence NHP)	A
			Statue of Liberty National Monument	A
			San Juan NHS	A
			Everglades National Park	A
			Redwood National Park	A
			Mammoth Cave National Park	A
			Olympic National Park	A
			Great Smoky Mountains National Park	A
			Yosemite National Park	A
			Hawaii Volcanoes National Park	A
			Carlsbad Caverns National Park	A
			Wrangell-St. Elias/Glacier Bay National Park	A
			Glacier National Park	A
			Chaco Culture NHP/Aztec Ruins NM	A
			None of the above					Mutually Exclusive
ACQhar0015048	A	Did you know that the recreation area(s) you selected above is/are a World Heritage Site?	Yes	B	Radio button, one-up vertical	S	Y	Skip Logic Group*	WHS - Did You Know
			No
			Not sure what a World Heritage Site is
ACQhar0015049	B	Did knowing the recreation area(s) you selected were World Heritage Sites influence your decision to learn more about them?	Yes - it was an influencer		Radio button, one-up vertical	S	Y	Skip Logic Group*	WHS - Influence
			No - It was not an influencer
			Not sure
RJB00045		Which of the following categories best describes your total household income last year?	Below $25,000		Drop down, select one	S	N		Income
			$25,000-$49,999
			$50,000-$74,999
			$75,000-$99,999
			$100,000-$124,999
			$125,000 or over
EDO0586		What is your age?	Under 18		Drop down, select one	S	N		Age
			18 - 24
			25 - 34
			35 - 44
			45 - 54
			55 - 64
			65 or older
			I prefer not to answer
RJB00047		If you could suggest one improvement to the Recreation.gov web site, what would it be?			Text field, <100 char		N		One Improvement

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Sheet 5: Custom Qsts (12-20-12)

Model Instance Name			red & strike-through: DELETE
Recreation.gov Satisfaction Survey			underlined & italicized: RE-ORDER
MID: AxMwRh0wwoA4YgktwEs50g==			pink: ADDITION
Date:	8/14/2012		blue + -->: REWORDING
Recreation.gov Satisfaction Survey
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
RJB00083		Was the purpose of your visit today to make a reservation at Yosemite National Park?	Yes		Radio button, one-up vertical	S	Y		Purpose Yosemite
			No
			Not Sure
ACQhar0015020		What is your primary reason for visiting Recreation.gov today?	Research a future reservation		Radio button, one-up vertical	S	Y	Skip Logic Group*	Primary Reason
			Manage an existing reservation
			Make a tour reservation
			Make a campground reservation
			Obtain a permit
			Plan a trip
			Enter a lottery
			Just browsing
			Looking for specific information
			Purchase tickets
			Other please specify	A
ACQhar0015021	A	Please specify your other primary reason for visiting Recreation.gov today.			Text area, no char limit		N	Skip Logic Group*	Other Primary Reason
ACQCol0008321		How frequently do you visit this site?	This is my first visit		Radio button, one-up vertical	S	N		Visit Frequency
			Every few months or less often
			Monthly
			Weekly
			Several times a week
			Daily
ACQhar0015022		Did you notice any changes to the Recreation.gov home page during your visit today?	Yes	A,B,C,D	Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Homepage change
			No
ACQhar0015043	A	Please tell us whether you agree or disagree with the following statements about the new home page: The new home page look and feel is visually pleasing.	Strongly Disagree		Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Look & Feel
			Disagree
			Neutral
			Agree
			Strongly Agree
			Don't know
ACQhar0015044	B	The new home page made it easier to determine which section I needed to navigate to.	Strongly Disagree		Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Nav
			Disagree
			Neutral
			Agree
			Strongly Agree
			Don't know
ACQhar0015045	C	The new layout on the home page made it easier to find the information I was looking for.	Strongly Disagree		Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Find Info
			Disagree
			Neutral
			Agree
			Strongly Agree
			Don't know
ACQhar0015046	D	The new home page design is an improvement over the previous design.	Strongly Disagree		Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Improvement from prev
			Disagree
			Neutral
			Agree
			Strongly Agree
			Don't know
RJB00034		Did you accomplish what you wanted on Recreation.gov today?	Yes		Text field, <100 char	S	Y		Accomplish Goal
			No	A
			Not yet, I'm still in the process
RJB00035	A	If you did not accomplish what you wanted, please specify what you were trying to do or find.			Text field, <100 char		N		What Trying to Do
ACQhar0015047		Did you visit Recreation.gov to learn more about any of the following recreation areas?	Mesa Verde National Park	A	Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	WHS - Park
			Yellowstone National Park	A
			Grand Canyon National Park	A
			Independence Hall (Independence NHP)	A
			Statue of Liberty National Monument	A
			San Juan NHS	A
			Everglades National Park	A
			Redwood National Park	A
			Mammoth Cave National Park	A
			Olympic National Park	A
			Great Smoky Mountains National Park	A
			Yosemite National Park	A
			Hawaii Volcanoes National Park	A
			Carlsbad Caverns National Park	A
			Wrangell-St. Elias/Glacier Bay National Park	A
			Glacier National Park	A
			Chaco Culture NHP/Aztec Ruins NM	A
			None of the above					Mutually Exclusive
ACQhar0015048	A	Did you know that the recreation area(s) you selected above is/are a World Heritage Site?	Yes	B	Radio button, one-up vertical	S	Y	Skip Logic Group*	WHS - Did You Know
			No
			Not sure what a World Heritage Site is
ACQhar0015049	B	Did knowing the recreation area(s) you selected were World Heritage Sites influence your decision to learn more about them?	Yes - it was an influencer		Radio button, one-up vertical	S	Y	Skip Logic Group*	WHS - Influence
			No - It was not an influencer
			Not sure
RJB00045		Which of the following categories best describes your total household income last year?	Below $25,000		Drop down, select one	S	N		Income
			$25,000-$49,999
			$50,000-$74,999
			$75,000-$99,999
			$100,000-$124,999
			$125,000 or over
EDO0586		What is your age?	Under 18		Drop down, select one	S	N		Age
			18 - 24
			25 - 34
			35 - 44
			45 - 54
			55 - 64
			65 or older
			I prefer not to answer
RJB00047		If you could suggest one improvement to the Recreation.gov web site, what would it be?			Text field, <100 char		N		One Improvement

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Sheet 6: Custom Qsts (2-10-11) (2)

Model Instance Name				red & strike-through: DELETE
Recreation.gov Satisfaction Survey				underlined & italicized: RE-ORDER
MID: AxMwRh0wwoA4YgktwEs50g==				pink: ADDITION
Date:	8/14/2012			blue + -->: REWORDING
Recreation.gov Satisfaction Survey
QID	Skip Logic Label	Question Text	AnswerIDs (DOT)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
RJB00083		Was the purpose of your visit today to make a reservation at Yosemite National Park?		Yes		Text field, <100 char	S	Y		Purpose Yosemite
				No
				Not sure
RJB00034		Did you accomplish what you wanted on Recreation.gov today?		Yes		Text field, <100 char
				No	A
				Not yet, I'm still in the process
RJB00035	A	If you did not accomplish what you wanted, please specify what you were trying to do or find.				Text field, <100 char
NEW		Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)		Message or recommendation from a friend on a social network		Drop down, select one	S	Y	Rank Group*	SV - Rank 1
				Video I saw on YouTube					Adjust Template/Style Sheet
				Internet blogs or discussion forums					Randomize
				Advertising on social networks (Facebook, MySpace, Twitter)
				Message directly from Recreation.gov on a social network
				Mobile phone text messages or alerts
				Instant Message from a friend or colleague
				Familiarity with Recreation.gov
				Promotional email(s) from Recreation.gov
				Search engine results
				Word of mouth recommendation from someone I know
				TV, radio, newspaper, or magazine advertising
				Internet advertising
				Don't know					Anchor Answer Choice
				Other					Anchor Answer Choice
NEW		Rank 2 (Optional)		Message or recommendation from a friend on a social network		Drop down, select one	S	N	Rank Group*	SV - Rank 2
				Video I saw on YouTube
				Internet blogs or discussion forums
				Advertising on social networks (Facebook, MySpace, Twitter)
				Message directly from Recreation.gov on a social network
				Mobile phone text messages or alerts
				Instant Message from a friend or colleague
				Familiarity with Recreation.gov
				Promotional email(s) from Recreation.gov
				Search engine results
				Word of mouth recommendation from someone I know
				TV, radio, newspaper, or magazine advertising
				Internet advertising
				Don't know					Anchor Answer Choice
				Other					Anchor Answer Choice
NEW		Rank 3 (Optional)		Message or recommendation from a friend on a social network		Drop down, select one	S	N	Rank Group*	SV - Rank 3
				Video I saw on YouTube
				Internet blogs or discussion forums
				Advertising on social networks (Facebook, MySpace, Twitter)
				Message directly from Recreation.gov on a social network
				Mobile phone text messages or alerts
				Instant Message from a friend or colleague
				Familiarity with Recreation.gov
				Promotional email(s) from Recreation.gov
				Search engine results
				Word of mouth recommendation from someone I know
				TV, radio, newspaper, or magazine advertising
				Internet advertising
				Don't know					Anchor Answer Choice
				Other					Anchor Answer Choice
NEW		If you heard about Recreation.gov from a social network, please specify the site (i.e. Facebook, Twitter).				Text area, no char limit		N		SV - Other Social Network
RJB00045		Which of the following categories best describes your total household income last year?		Below $25,000		Drop down, select one	S	Y		Income
				$25,000-$49,999
				$50,000-$74,999
				$75,000-$99,999
				$100,000-$124,999
				$125,000 or over
EDO0586		What is your age?		Under 18		Drop down, select one	S	Y		Age
				18 - 24
				25 - 34
				35 - 44
				45 - 54
				55 - 64
				65 or older
				I prefer not to answer
RJB00047		If you could suggest one improvement to the Recreation.gov web site, what would it be?				Text field, <100 char		N		One Improvement

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Sheet 7: Custom Qsts 8-28-12

Model Instance Name			red & strike-through: DELETE
Recreation.gov Satisfaction Survey			underlined & italicized: RE-ORDER
MID: AxMwRh0wwoA4YgktwEs50g==			pink: ADDITION
Date:	8/14/2012		blue + -->: REWORDING
Recreation.gov Satisfaction Survey
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
RJB00083		Was the purpose of your visit today to make a reservation at Yosemite National Park?	Yes		Text field, <100 char	S	Y		Purpose Yosemite
			No
			Not sure
NEW		What is your primary reason for visiting Recreation.gov today?	Research a future reservation		Radio button, one-up vertical	S	Y	Skip Logic Group*	Primary Reason
			Manage an existing reservation
			Make a tour reservation
			Make a campground reservation
			Obtain a permit
			Plan a trip
			Enter a lottery
			Just browsing
			Looking for specific information
			Purchase tickets
			Other please specify	A
NEW	A	Please specify your other primary reason for visiting Recreation.gov today.			Text area, no char limit		N	Skip Logic Group*	Other Primary Reason
ACQCol0008321		How frequently do you visit this site?	This is my first visit		Radio button, one-up vertical	S	N		Visit Frequency
			Every few months or less often
			Monthly
			Weekly
			Several times a week
			Daily
NEW		Did you notice any changes to the Recreation.gov home page during your visit today?	Yes	A,B,C,D	Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Homepage change
			No
NEW	A	Please tell us whether you agree or disagree with the following statements about the new home page: The new home page look and feel is visually pleasing.	Strongly Disagree		Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Look & Feel
			Disagree
			Neutral
			Agree
			Strongly Agree
			Don't know
NEW	B	The new home page made it easier to determine which section I needed to navigate to.	Strongly Disagree		Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Nav
			Disagree
			Neutral
			Agree
			Strongly Agree
			Don't know
NEW	C	The new layout on the home page made it easier to find the information I was looking for.	Strongly Disagree		Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Find Info
			Disagree
			Neutral
			Agree
			Strongly Agree
			Don't know
NEW	D	The new home page design is an improvement over the previous design.	Strongly Disagree		Radio button, one-up vertical	S	Y	Skip Logic Group*	HP-Improvement from prev
			Disagree
			Neutral
			Agree
			Strongly Agree
			Don't know
RJB00034		Did you accomplish what you wanted on Recreation.gov today?	Yes		Text field, <100 char	S	Y		Accomplish Goal
			No	A
			Not yet, I'm still in the process
RJB00035	A	If you did not accomplish what you wanted, please specify what you were trying to do or find.			Text field, <100 char		N		What Trying to Do
NEW		Did you visit Recreation.gov to learn more about any of the following recreation areas?	Mesa Verde National Park	A	Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	WHS - Park
			Yellowstone National Park	A
			Grand Canyon National Park	A
			Independence Hall (Independence NHP)	A
			Statue of Liberty National Monument	A
			San Juan NHS	A
			Everglades National Park	A
			Redwood National Park	A
			Mammoth Cave National Park	A
			Olympic National Park	A
			Great Smoky Mountains National Park	A
			Yosemite National Park	A
			Hawaii Volcanoes National Park	A
			Carlsbad Caverns National Park	A
			Wrangell-St. Elias/Glacier Bay National Park	A
			Glacier National Park	A
			Chaco Culture NHP/Aztec Ruins NM	A
			None of the above					Mutually Exclusive
NEW	A	Did you know that the recreation area(s) you selected above is/are a World Heritage Site?	Yes	B	Radio button, one-up vertical	S	Y	Skip Logic Group*	WHS - Did You Know
			No
			Not sure what a World Heritage Site is
NEW	B	Did knowing the recreation area(s) you selected were World Heritage Sites influence your decision to learn more about them?	Yes - it was an influencer		Radio button, one-up vertical	S	Y	Skip Logic Group*	WHS - Influence
			No - It was not an influencer
			Not sure
SAC1200		Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)	Message or recommendation from a friend on a social network		Drop down, select one	S	Y	Rank Group*	SV - Rank 1
			Video I saw on YouTube					Adjust Template/Style Sheet
			Internet blogs or discussion forums					Randomize
			Advertising on social networks (Facebook, MySpace, Twitter)
			Message directly from Recreation.gov on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with Recreation.gov
			Promotional email(s) from Recreation.gov
			Search engine results
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine advertising
			Internet advertising
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
SAC1201		Rank 2 (Optional)	Message or recommendation from a friend on a social network		Drop down, select one	S	N	Rank Group*	SV - Rank 2
			Video I saw on YouTube
			Internet blogs or discussion forums
			Advertising on social networks (Facebook, MySpace, Twitter)
			Message directly from Recreation.gov on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with Recreation.gov
			Promotional email(s) from Recreation.gov
			Search engine results
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine advertising
			Internet advertising
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
SAC1202		Rank 3 (Optional)	Message or recommendation from a friend on a social network		Drop down, select one	S	N	Rank Group*	SV - Rank 3
			Video I saw on YouTube
			Internet blogs or discussion forums
			Advertising on social networks (Facebook, MySpace, Twitter)
			Message directly from Recreation.gov on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with Recreation.gov
			Promotional email(s) from Recreation.gov
			Search engine results
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine advertising
			Internet advertising
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
SAC1203		If you heard about Recreation.gov from a social network, please specify the site (i.e. Facebook, Twitter).			Text area, no char limit		N		SV - Other Social Network
RJB00045		Which of the following categories best describes your total household income last year?	Below $25,000		Drop down, select one	S	N		Income
			$25,000-$49,999
			$50,000-$74,999
			$75,000-$99,999
			$100,000-$124,999
			$125,000 or over
EDO0586		What is your age?	Under 18		Drop down, select one	S	N		Age
			18 - 24
			25 - 34
			35 - 44
			45 - 54
			55 - 64
			65 or older
			I prefer not to answer
RJB00047		If you could suggest one improvement to the Recreation.gov web site, what would it be?			Text field, <100 char		N		One Improvement

---

Sheet 8: Custom Qsts (11-1-11)

Model Instance Name			red & strike-through: DELETE
Recreation.gov Satisfaction Survey			underlined & italicized: RE-ORDER
MID: AxMwRh0wwoA4YgktwEs50g==			pink: ADDITION
Date:	8/14/2012		blue + -->: REWORDING
Recreation.gov Satisfaction Survey
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
RJB00083		Was the purpose of your visit today to make a reservation at Yosemite National Park?	Yes		Text field, <100 char	S	Y		Purpose Yosemite
			No
			Not sure
RJB00034		Did you accomplish what you wanted on Recreation.gov today?	Yes		Text field, <100 char
			No	A
			Not yet, I'm still in the process
RJB00035	A	If you did not accomplish what you wanted, please specify what you were trying to do or find.			Text field, <100 char
SAC1200		Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)	Message or recommendation from a friend on a social network		Drop down, select one	S	Y	Rank Group*	SV - Rank 1
			Video I saw on YouTube					Adjust Template/Style Sheet
			Internet blogs or discussion forums					Randomize
			Advertising on social networks (Facebook, MySpace, Twitter)
			Message directly from Recreation.gov on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with Recreation.gov
			Promotional email(s) from Recreation.gov
			Search engine results
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine advertising
			Internet advertising
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
SAC1201		Rank 2 (Optional)	Message or recommendation from a friend on a social network		Drop down, select one	S	N	Rank Group*	SV - Rank 2
			Video I saw on YouTube
			Internet blogs or discussion forums
			Advertising on social networks (Facebook, MySpace, Twitter)
			Message directly from Recreation.gov on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with Recreation.gov
			Promotional email(s) from Recreation.gov
			Search engine results
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine advertising
			Internet advertising
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
SAC1202		Rank 3 (Optional)	Message or recommendation from a friend on a social network		Drop down, select one	S	N	Rank Group*	SV - Rank 3
			Video I saw on YouTube
			Internet blogs or discussion forums
			Advertising on social networks (Facebook, MySpace, Twitter)
			Message directly from Recreation.gov on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with Recreation.gov
			Promotional email(s) from Recreation.gov
			Search engine results
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine advertising
			Internet advertising
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
SAC1203		If you heard about Recreation.gov from a social network, please specify the site (i.e. Facebook, Twitter).			Text area, no char limit		N		SV - Other Social Network
NEW		How frequently do you visit this site?	This is my first visit		Radio button, one-up vertical	S	Y		Visit Frequency
			Every few months or less often
			Monthly
			Weekly
			Several times a week
			Daily
RJB00045		Which of the following categories best describes your total household income last year?	Below $25,000		Drop down, select one	S	Y		Income
			$25,000-$49,999
			$50,000-$74,999
			$75,000-$99,999
			$100,000-$124,999
			$125,000 or over
EDO0586		What is your age?	Under 18		Drop down, select one	S	Y		Age
			18 - 24
			25 - 34
			35 - 44
			45 - 54
			55 - 64
			65 or older
			I prefer not to answer
RJB00047		If you could suggest one improvement to the Recreation.gov web site, what would it be?			Text field, <100 char		N		One Improvement

---

Sheet 9: Custom Qsts (2-10-11)

Model Instance Name				red & strike-through: DELETE
Recreation.gov Satisfaction Survey				underlined & italicized: RE-ORDER
MID: AxMwRh0wwoA4YgktwEs50g==				pink: ADDITION
Date:	8/14/2012			blue + -->: REWORDING
Recreation.gov Satisfaction Survey
QID	Skip Logic Label	Question Text	AnswerIDs (DOT)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
RJB00083		Was the purpose of your visit today to make a reservation at Yosemite National Park?		Yes		Text field, <100 char	S	Y		Purpose Yosemite
				No
				Not sure
RJB00034		Did you accomplish what you wanted on Recreation.gov today?		Yes		Text field, <100 char
				No	A
				Not yet, I'm still in the process
RJB00035	A	If you did not accomplish what you wanted, please specify what you were trying to do or find.				Text field, <100 char
NEW		Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)		Message or recommendation from a friend on a social network		Drop down, select one	S	Y	Rank Group*	SV - Rank 1
				Video I saw on YouTube					Adjust Template/Style Sheet
				Internet blogs or discussion forums					Randomize
				Advertising on social networks (Facebook, MySpace, Twitter)
				Message directly from Recreation.gov on a social network
				Mobile phone text messages or alerts
				Instant Message from a friend or colleague
				Familiarity with Recreation.gov
				Promotional email(s) from Recreation.gov
				Search engine results
				Word of mouth recommendation from someone I know
				TV, radio, newspaper, or magazine advertising
				Internet advertising
				Don't know					Anchor Answer Choice
				Other					Anchor Answer Choice
NEW		Rank 2 (Optional)		Message or recommendation from a friend on a social network		Drop down, select one	S	N	Rank Group*	SV - Rank 2
				Video I saw on YouTube
				Internet blogs or discussion forums
				Advertising on social networks (Facebook, MySpace, Twitter)
				Message directly from Recreation.gov on a social network
				Mobile phone text messages or alerts
				Instant Message from a friend or colleague
				Familiarity with Recreation.gov
				Promotional email(s) from Recreation.gov
				Search engine results
				Word of mouth recommendation from someone I know
				TV, radio, newspaper, or magazine advertising
				Internet advertising
				Don't know					Anchor Answer Choice
				Other					Anchor Answer Choice
NEW		Rank 3 (Optional)		Message or recommendation from a friend on a social network		Drop down, select one	S	N	Rank Group*	SV - Rank 3
				Video I saw on YouTube
				Internet blogs or discussion forums
				Advertising on social networks (Facebook, MySpace, Twitter)
				Message directly from Recreation.gov on a social network
				Mobile phone text messages or alerts
				Instant Message from a friend or colleague
				Familiarity with Recreation.gov
				Promotional email(s) from Recreation.gov
				Search engine results
				Word of mouth recommendation from someone I know
				TV, radio, newspaper, or magazine advertising
				Internet advertising
				Don't know					Anchor Answer Choice
				Other					Anchor Answer Choice
NEW		If you heard about Recreation.gov from a social network, please specify the site (i.e. Facebook, Twitter).				Text area, no char limit		N		SV - Other Social Network
RJB00045		Which of the following categories best describes your total household income last year?		Below $25,000		Drop down, select one	S	Y		Income
				$25,000-$49,999
				$50,000-$74,999
				$75,000-$99,999
				$100,000-$124,999
				$125,000 or over
EDO0586		What is your age?		Under 18		Drop down, select one	S	Y		Age
				18 - 24
				25 - 34
				35 - 44
				45 - 54
				55 - 64
				65 or older
				I prefer not to answer
RJB00047		If you could suggest one improvement to the Recreation.gov web site, what would it be?				Text field, <100 char		N		One Improvement