NIST IT Assistance Center Customer Satisfaction Measurement

Email sent to the customer:

Hello Carol,

You have received this email because you recently utilized the IT Assistance Center (iTAC) service. The iTAC team would like to know how your experience was in order to help improve service quality or highlight positive areas iTAC should continue.

With only 5 questions, we encourage and appreciate your participation.

Please Note:

1. Only low-impact, non-sensitive information should be included in your comments. Avoid including IP addresses, home phone numbers, etc.

2. This collection of information contains Paperwork Reduction Act (PRA) requirements approved by the Office of Management and Budget (OMB Control #0693-0031 and Expiration Date 03/31/2015). Notwithstanding any other provisions of the law, no person is required to respond to, nor shall any person be subject to a penalty for failure to comply with, a collection of information subject to the requirements of the PRA unless that collection of information displays a currently valid OMB control number. Public reporting burden for this collection is estimated to be 2 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed and completing and reviewing the collection of information. Send comments regarding this burden estimate or any aspect of this collection of information, including suggestions for reducing this burden, to the National Institute of Standards and Technology, Attn: Rachel Glenn, 301-975-2906.

Once submitted, your feedback is included in reports provided to iTAC management. A follow-on phone call from the iTAC Team Leader may take place to further discuss your experience.

Thank you.

Ticket # INC0045048 closed on 8/29/2014 1:17 PM Take Survey Now

The actual survey