Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (OD/OER)

Forms and Documents

Document Name	Status
Form 1 It's a Noisy Planet. Protect Their Hearing.® Campaign: Mall Interview Surveys Form and Instruction	New
Form 1 Usability testing of PHPartners.org website Form and Instruction	New
Form 1 Qualitative Service Delivery Feedback for National Diabetes Education Program (NDEP) through an Online Survey among Health Professionals Form and Instruction	New
Form 1 NLM SIS Anatomy Physiology Portal Resources Survey Form and Instruction	New
Form 1 NLM AIDS Portal Survey Form and Instruction	New
Form 1 Office of Equity, Diversity, and Inclusion (EDI) Customer Service Survey Form and Instruction	New
Form 1 Outreach Librarians and Library Directors Competencies Assessment Form and Instruction	New
Form 1 User Satisfaction Assessment with MeSH and MeSH Indexing Form	New
Form 1 Qualitative Research to Explore Young People's Choices to Pursue a Career as a Physician Scientist Form and Instruction	New
Form 1 Genetic and Rare Diseases Information Center Customer Satisfaction Survey Form and Instruction	New
Form 1 Qualitative Research to Explore Young People's Choices to Pursue a Career as a Physician Scientist Form and Instruction	New
Form 1 Qualitative Research to Explore Young People's Choices to Pursue a Career as a Physician Scientist (Interviews) Form and Instruction	New
Form 3 Qualitative Research to Explore Young People's Choices to Pursue a Career as a Physician Scientist Form and Instruction	New
Form 1 NHLBI Health Information Center (HIC) Customer Satisfaction Survey Plan Form and Instruction	New
Form 1 User Survey for finding aids software/application and website Form and Instruction	New
Form 1 NCI Patient Education Publications Survey Form and Instruction	New
Form 1 NIAMS KAI's Client Survey Form and Instruction	New
Form 1 NLM Emergency Access Initiative Satisfaction Survey Form and Instruction	New
Form 1 Traveling Exhibition Host Survey Form and Instruction	New
Form 1 ClinicalTrials.gov Results Database Train-the-Trainer Workshop Feedback Survey Form and Instruction	New
Form 1 Grants Process Satisfaction Survey Form and Instruction	New
Form 1 Advocacy Organization Interviews Form and Instruction	New
Form 1 Omnibus Survey of General Satisfaction with NIH Communication Issues Form and Instruction	New
Form 1 NCCAM Customer Service Data Collection for the NCCAM Clinical Digest e-Newsletter Form and Instruction	New
Form 1 User Survey for IHM database and website Form and Instruction	New
Form 1 It's a Noisy Planet. Protect Their Hearing. Campaign: Customer Satisfaction Survey Form and Instruction	New
Form 1 NCAAM Clearinghouse Telephone Survey Form and Instruction	New
Form 1 Loan Repayment Program Survey: Renewal Application Process Form and Instruction	New
Form 1 NCI Epidemiology and Genomics Research Program (EGRP) Sequencing Meeting Planning Survey Form and Instruction	New
Form 1 Survey on Interlibrary Loan/Resource Sharing Needs in the National Network of Libraries of Medicine, 2013 Form and Instruction	New
Form 1 NIH Office of the Ombudsman, Center for Cooperative Resolution, user feedback survey Form and Instruction	New
Form 1 NLM IndexCat User Survey Form and Instruction	New
Form 1 NLM Routine Customeer Feedback Collection Form	New
Form 1 Web-based Survey of DIRLINE database (NLM) Form and Instruction	New
Form 5 Requirements Gathering for Patient-Centered Communication (PCC) Web-based Application for NCI Form and Instruction	New
Form 1 National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK) Customer Satisfaction Survey Form and Instruction	New
Form 1 Semi-structured telephone interview for end users who are stakeholders in PROMIS Form and Instruction	New
Form 1 ONLINE SURVEY FOR NIDCD INSIDE NEWSLETTER Form and Instruction	New
Form 1 Comment Card for Soliciting Feedback on NEI Public Inquiry Response Form and Instruction	New
Form 1 OBSSR Online Card Sort Form and Instruction	New
Form 1 Practicum Participant Survey Form and Instruction	New
Form 1 National Multicultural Outreach Initiative (NMOI) Pilot Study Form and Instruction	New
Form 1 NIAMS KAI's Client Survey Form and Instruction	New
Form 1 Focus Groups on Interlibrary Loan/Resource Sharing Needs in the National Network of Libraries of Medicine Form and Instruction	New
Generic_Clearance_Submission_Template1 (2).doc Supplementary Document	2011-11-29
SSA Generic NIHWide Fast Track1.docx Supporting Statement A	2011-11-29

IC Document Collections

IC ID	Document Title	Status
214692	It's a Noisy Planet. Protect Their Hearing.® Campaign: Mall Interview Surveys Form and Instruction	New
214275	Usability testing of PHPartners.org website Form and Instruction	New
212287	Qualitative Service Delivery Feedback for National Diabetes Education Program (NDEP) through an Online Survey among Health Professionals Form and Instruction	New
211839	NLM SIS Anatomy Physiology Portal Resources Survey Form and Instruction	New
211771	NLM AIDS Portal Survey Form and Instruction	New
211686	Office of Equity, Diversity, and Inclusion (EDI) Customer Service Survey Form and Instruction	New
211552	Outreach Librarians and Library Directors Competencies Assessment Form and Instruction	New
211400	User Satisfaction Assessment with MeSH and MeSH Indexing Form	New
210633	Qualitative Research to Explore Young People's Choices to Pursue a Career as a Physician Scientist Form and Instruction	New
210515	Genetic and Rare Diseases Information Center Customer Satisfaction Survey Form and Instruction	New
210313	Qualitative Research to Explore Young People's Choices to Pursue a Career as a Physician Scientist Form and Instruction	New
209665	Qualitative Research to Explore Young People's Choices to Pursue a Career as a Physician Scientist (Interviews) Form and Instruction	New
209556	Qualitative Research to Explore Young People's Choices to Pursue a Career as a Physician Scientist Form and Instruction	New
209353	NHLBI Health Information Center (HIC) Customer Satisfaction Survey Plan Form and Instruction	New
209052	User Survey for finding aids software/application and website Form and Instruction	New
208326	NCI Patient Education Publications Survey Form and Instruction	New
207444	NIAMS KAI's Client Survey Form and Instruction	New
207377	NLM Emergency Access Initiative Satisfaction Survey Form and Instruction	New
207185	Traveling Exhibition Host Survey Form and Instruction	New
207079	ClinicalTrials.gov Results Database Train-the-Trainer Workshop Feedback Survey Form and Instruction	New
207031	Grants Process Satisfaction Survey Form and Instruction	New
206830	Advocacy Organization Interviews Form and Instruction	New
206778	Omnibus Survey of General Satisfaction with NIH Communication Issues Form and Instruction	New
206687	NCCAM Customer Service Data Collection for the NCCAM Clinical Digest e-Newsletter Form and Instruction	New
206583	User Survey for IHM database and website Form and Instruction	New
206397	It's a Noisy Planet. Protect Their Hearing. Campaign: Customer Satisfaction Survey Form and Instruction	New
206331	NCAAM Clearinghouse Telephone Survey Form and Instruction	New
206192	Loan Repayment Program Survey: Renewal Application Process Form and Instruction	New
205992	NCI Epidemiology and Genomics Research Program (EGRP) Sequencing Meeting Planning Survey Form and Instruction	New
205914	Survey on Interlibrary Loan/Resource Sharing Needs in the National Network of Libraries of Medicine, 2013 Form and Instruction	New
204703	NIH Office of the Ombudsman, Center for Cooperative Resolution, user feedback survey Form and Instruction	New
204114	NLM IndexCat User Survey Form and Instruction	New
203481	NLM Routine Customeer Feedback Collection Form	New
203095	Web-based Survey of DIRLINE database (NLM) Form and Instruction	New
202855	Requirements Gathering for Patient-Centered Communication (PCC) Web-based Application for NCI Form and Instruction	New
202589	National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK) Customer Satisfaction Survey Form and Instruction	New
202511	Semi-structured telephone interview for end users who are stakeholders in PROMIS Form and Instruction	New
202388	ONLINE SURVEY FOR NIDCD INSIDE NEWSLETTER Form and Instruction	New
202286	Comment Card for Soliciting Feedback on NEI Public Inquiry Response Form and Instruction	New
202170	OBSSR Online Card Sort Form and Instruction	New
202135	Practicum Participant Survey Form and Instruction	New
202020	National Multicultural Outreach Initiative (NMOI) Pilot Study Form and Instruction	New
201949	NIAMS KAI's Client Survey Form and Instruction	New
201316	Focus Groups on Interlibrary Loan/Resource Sharing Needs in the National Network of Libraries of Medicine Form and Instruction	New

ICR Details

OMB Control No: 0925-0648	ICR Reference No: 201112-0925-001
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: HHS/NIH	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (OD/OER)
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 01/12/2012
	Date Received in OIRA: 12/06/2011
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2015	36 Months From Approved
Responses	759,000	0	0
Time Burden (Hours)	148,074	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the National Institutes of Health to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the agency's programs.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 80542	12/22/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 74802	12/01/2011
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 44

IC Title	Form No.	Form Name
Usability testing of PHPartners.org website	1	PHP Screenshots
NIAMS KAI's Client Survey	1	Survey
ClinicalTrials.gov Results Database Train-the-Trainer Workshop Feedback Survey	1	Train-the-Trainer Workshop Feedback Survey
Qualitative Research to Explore Young People's Choices to Pursue a Career as a Physician Scientist (Interviews)	1, 2	Research Dean Interview Guide ,   Woman Physician-Scientist -Interview Guide
National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK) Customer Satisfaction Survey	1	Survey
User Survey for IHM database and website	1	IHM Survey
Genetic and Rare Diseases Information Center Customer Satisfaction Survey	1, 2	Survey Screenshots ,   Script
NLM SIS Anatomy Physiology Portal Resources Survey	1	Attachment 2_NLM SIS Anatomy Physiology Portal Resources Survey Instrument Screenshots
Qualitative Service Delivery Feedback for National Diabetes Education Program (NDEP) through an Online Survey among Health Professionals	1	Survey Screenshots
Qualitative Research to Explore Young People's Choices to Pursue a Career as a Physician Scientist	1	Interview Guide
Traveling Exhibition Host Survey	1	Traveling Exhibition Host Survey
NHLBI Health Information Center (HIC) Customer Satisfaction Survey Plan	1, 1	Telephone Survey ,   Online Survey
User Satisfaction Assessment with MeSH and MeSH Indexing	1	Survey
Survey on Interlibrary Loan/Resource Sharing Needs in the National Network of Libraries of Medicine, 2013	1	Survey
Office of Equity, Diversity, and Inclusion (EDI) Customer Service Survey	1	EDI Customer Service Survey
NLM Emergency Access Initiative Satisfaction Survey	1	EAI Satisfaction Survey
NIH Office of the Ombudsman, Center for Cooperative Resolution, user feedback survey	1	Online Survey
Requirements Gathering for Patient-Centered Communication (PCC) Web-based Application for NCI	3, 5, 4, 1, 2	System Usability Scale ,   Patient Protocol ,   Support Person Protocol ,   Group Interviews Moderator's Guide ,   Individual Interviews Moderator's Guide
Grants Process Satisfaction Survey	1, 2	Researcher Survey ,   Researcher Survey Text Version
Focus Groups on Interlibrary Loan/Resource Sharing Needs in the National Network of Libraries of Medicine	1	Focus Groups
ONLINE SURVEY FOR NIDCD INSIDE NEWSLETTER	1	Online Survey
Outreach Librarians and Library Directors Competencies Assessment	1	NLM LO Outreach Focus Group Survey Tool
User Survey for finding aids software/application and website	1	Finding Aid Survey
Advocacy Organization Interviews	1	Advocate Interview Guide
OBSSR Online Card Sort	1	Online Card Sort
NLM AIDS Portal Survey	1	Attachment 2_NLM AIDS Portal Survey Screenshots
NCAAM Clearinghouse Telephone Survey	1	NCAAM Clearinghouse Telephone Survey
NCI Epidemiology and Genomics Research Program (EGRP) Sequencing Meeting Planning Survey	1	EGRP Meeting
Practicum Participant Survey	1	Practicum Participant Survey
It's a Noisy Planet. Protect Their Hearing.® Campaign: Mall Interview Surveys	1, 2, 3, 4	Adolescent Recruitment Screener and Consent Form ,   Parent/Guardian Recruitment Screener and Consent Form ,   Adolescent Interview Survey ,   Parent/Guardian Interview Survey
Qualitative Research to Explore Young People's Choices to Pursue a Career as a Physician Scientist	1	Moderator Guide -Young Faculty
NIAMS KAI's Client Survey	1	Client Survey
NCI Patient Education Publications Survey	1	NCI Patient Education Publications Survey
Omnibus Survey of General Satisfaction with NIH Communication Issues	1	Omnibus Survey
Semi-structured telephone interview for end users who are stakeholders in PROMIS	1	Survey
NLM IndexCat User Survey	1	NLM Cat Index Cat Survey (Screenshots)
NLM Routine Customeer Feedback Collection	1, 1B	Routine Customer Feedback Form ,   Routine Customer Feedback Form (Screenshots)
NCCAM Customer Service Data Collection for the NCCAM Clinical Digest e-Newsletter	1	NCCAM Clinical Digest e-Newsletter Survey
Web-based Survey of DIRLINE database (NLM)	1	NLM Survey Instument
National Multicultural Outreach Initiative (NMOI) Pilot Study	1	Health Planner Survey
Comment Card for Soliciting Feedback on NEI Public Inquiry Response	1	Comment Card
It's a Noisy Planet. Protect Their Hearing. Campaign: Customer Satisfaction Survey	1, 2	Customer Satisfaction Survey ,   Parent Survey
Loan Repayment Program Survey: Renewal Application Process	1	LRP Screenshots
Qualitative Research to Explore Young People's Choices to Pursue a Career as a Physician Scientist	3, 2, 1	Young Faculty Moderator Guide ,   Research Student Modertaor Guide ,   Recruitment and Screening Form

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	759,000	0	0	759,000	0	0
Annual Time Burden (Hours)	148,074	0	0	148,074	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new ICR.

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Annual Cost to Federal Government: $350,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 12/06/2011

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