Small Contract Concessioners' Satisfaction with NPS Administrative Procedures

OMB Control No: 1090-0011
Expires: June 30, 2015

Small Contract Concessioners'
Satisfaction with NPS Administrative
Procedures

The National Park Service invites you to participate in this
satisfaction survey for small contract concessioners. Please take this
opportunity to tell us how we are performing and provide possible
suggestions on how to further simplify or otherwise improve our
administrative procedures.
Your participation is voluntary and anonymous, and should take only
10 minutes of your time. Please take a moment to share your
experiences, thoughts, and ideas. Laws govern some of our
administrative procedures, like the requirement for competition in
the award of a concession contract. However, your ideas in other
areas may lead to some changes in our administrative procedures.
Mark only one answer for each statement unless otherwise directed.
Your choices include: Strongly Agree, Agree, Disagree, Strongly
Disagree. Use the “comments” space to elaborate on specific
questions or statements.
Please click "Done" to submit the survey. When you have finished the
survey, you may exit the website by clicking on the red X in the top
right-hand corner of the screen.
PAPERWORK REDUCTION ACT STATEMENT: We may not conduct or
sponsor and you are not required to respond to a collection of
information unless it displays a currently valid OMB control number.
Your response is voluntary. We estimate that it will take you about 10
minutes to complete the survey. You may send comments on the
estimated burden or any other aspect of this information collection to
the Information Collection Clearance Officer, National Park Service,
1849 C Street, NW. (2601), Washington, D.C. 20240.

Small Contract Concessioners'
Satisfaction with NPS Administrative
Procedures

1. In 2012, my reported gross receipts on my concessioner Annual
Financial Report were:
$100,000 or less
More than $100,000 but less than $250,000
More than $250,000 but less than $500,000
2. The main services I provide in the park under my concession
contract are: (Mark all that apply)
Recreational Activity
Lodging
Retail
Food and Beverage
Transportation
Horse Operations
Backcountry Guide and Outfitter
3. When submitting a proposal for my concession contract, I found
the application process easy to follow.
Strongly
Disagree

Disagree

Agree

Stongly Agree

4. Using a video, online tutorial, or handbook on how to apply for a
concession contract would help make the process easier to
understand.
Strongly
Disagree

Disagree

Agree

Strongly Agree

5. As a concessioner with the NPS, I am satisfied with the ease of
submitting the required reports, such as Annual Financial Reports.
Strongly
Disagree

Disagree

Agree

Strongly Agree

6. Samples or templates of the required NPS reports would make
completing and submitting them simpler for me.
Strongly
Disagree

Disagree

Agree

Strongly Agree

7. NPS staff at the park in which I operate are available and
knowledgeable to help me with my reporting and operational
requirements.
Strongly
Disagree

Disagree

Agree

Strongly Agree

8. If the NPS were to change one thing to further simplify or
otherwise improve the application process for small contracts, what
should it be?

9. Other Comments: Please provide any additional comments or
specific suggestions that might further simplify or otherwise improve
procedures in any of these categories: applying for a contract, report

[SURVEY PREVIEW MODE] Small Contract Concessioners' Satisfaction with NPS Ad...

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Small Contract Concessioners'
Satisfaction with NPS Administrative
Procedures

9. Other Comments: Please provide any additional comments or
specific suggestions that might further simplify or otherwise improve
procedures in any of these categories: applying for a contract, report
requirements, rates, maintenance management, and contract
management.

http://www.surveymonkey.com/s.aspx?PREVIEW_MODE=DO_NOT_USE_THIS_LINK... 9/25/2013