DOI Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202201-1090-001

OMB: 1090-0011

Federal Form Document

Forms and Documents
ICR Details
1090-0011 202201-1090-001
Received in OIRA 202103-1090-001
DOI/ASPMB
DOI Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
No material or nonsubstantive change to a currently approved collection   No
Regular 01/20/2022
  Requested Previously Approved
08/31/2024 08/31/2024
95,000 95,000
15,833 15,833
0 0

In order to work continuously to ensure that our programs are effective and meet our customers' needs, the Department of the Interior seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study.

EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
   EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  85 FR 74374 11/20/2020
86 FR 20403 04/19/2021
No

2
IC Title Form No. Form Name
General Land Office Website User Feedback Survey
User Satisfaction Survey for National Water Information System (NWIS)

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 95,000 95,000 0 0 0 0
Annual Time Burden (Hours) 15,833 15,833 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$191,094
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Jeffrey Parrillo 202 208-7072 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
01/20/2022


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