DOI Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document	Type	Status	Availability
Published Article - ICR 1090-0011 - DOI Generic Clearance for the Collection of Qualitative.pdf	Supplementary Document	Uploaded 2021-04-19	Missing upstream
OIRA_Memo_Testing-and-Simplifying-Forms_080912.pdf	Supplementary Document	Uploaded 2021-03-12	Repair queued
1090-0011 SSA 03092021.docx	Supporting Statement A	Uploaded 2021-03-11	Available
1090-0011 SSB 03082021.docx	Supporting Statement B	Uploaded 2021-03-09	Repair queued
1090-0011 Guidelines for Submission--2021.pdf	Supplementary Document	Uploaded 2021-03-09	Repair queued
DI-4011 Fast Track Request Form 03092021.pdf	Supplementary Document	Uploaded 2021-03-09	Repair queued
1090-0011 60-day Published 11202020 85FR74374.pdf	Supplementary Document	Uploaded 2021-03-09	Repair queued
EO 13571 Streamlining Service Delivery and Improving Customer Service.pdf	Supplementary Document	Uploaded 2018-07-23	Repair queued
EO 12862 Setting Customer Service Standards.pdf	Supplementary Document	Uploaded 2018-07-23	Missing upstream

IC Document Collections

IC ID	Collection	Type	Status	Form
249076	General Land Office Website User Feedback Survey	Other-Survey Instrument	New

ICR Details

OMB Control No: 1090-0011	ICR Reference No: 202103-1090-001
Status: Received in OIRA	Previous ICR Reference No: 201805-1090-001
Agency/Subagency: DOI/ASPMB	Agency Tracking No:
Title: DOI Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 04/20/2021

	Requested	Previously Approved
Expiration Date	36 Months From Approved	10/31/2021
Responses	95,000	125,000
Time Burden (Hours)	15,833	28,605
Cost Burden (Dollars)	0	0

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Abstract: In order to work continuously to ensure that our programs are effective and meet our customers' needs, the Department of the Interior seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study.

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Authorizing Statute(s): EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
   EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 74374	11/20/2020
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 20403	04/19/2021
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 0

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	95,000	125,000	0	0	-30,000	0
Annual Time Burden (Hours)	15,833	28,605	0	0	-12,772	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $191,094

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/20/2021

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