DOI Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
1090-0011 Fast Track Suite of Questions - 2024 Revision.docx	Supplementary Document	Uploaded 2025-08-11	Repair queued
PUBLISHED ICR 1090-0011 (89 FR 59767).pdf	Supplementary Document	Uploaded 2024-07-23	Repair queued
PUBLISHED ICR 1090-0011 (89 FR 59767).pdf	Supplementary Document	Uploaded 2024-07-23	Repair queued
1090-0011 SSA DOI Fast Track 07092024.docx	Supporting Statement A	Uploaded 2024-07-22	Available
1090-0011 SSA DOI Fast Track 07092024.docx	Supporting Statement A	Uploaded 2024-07-22	Repair queued
1090-0011 60-day FRN 04122024 89FR25895.pdf	Supplementary Document	Uploaded 2024-07-09	Available
1090-0011 60-day FRN 04122024 89FR25895.pdf	Supplementary Document	Uploaded 2024-07-09	Repair queued
1090-0011 Fast Track Suite of Questions - 2024 Revision.docx	Supplementary Document	Uploaded 2024-07-09	Repair queued
1090-0011 Fast Track Suite of Questions - 2024 Revision.docx	Supplementary Document	Uploaded 2024-07-09	Repair queued
1090-0011 Fast Track Guidelines for Submission.pdf	Supplementary Document	Uploaded 2024-07-09	Repair queued
1090-0011 Fast Track Guidelines for Submission.pdf	Supplementary Document	Uploaded 2024-07-09	Repair queued
1090-0011 SSB DOI Fast Track 07092024.docx	Supporting Statement B	Uploaded 2024-07-09	Repair queued
1090-0011 SSB DOI Fast Track 07092024.docx	Supporting Statement B	Uploaded 2024-07-09	Repair queued
DI-4011 Fast Track Request Form--2024.pdf	Supplementary Document	Uploaded 2024-07-09	Repair queued
DI-4011 Fast Track Request Form--2024.pdf	Supplementary Document	Uploaded 2024-07-09	Repair queued
OIRA_Memo_Testing-and-Simplifying-Forms_080912.pdf	Supplementary Document	Uploaded 2021-03-12	Available
OIRA_Memo_Testing-and-Simplifying-Forms_080912.pdf	Supplementary Document	Uploaded 2021-03-12	Repair queued
EO 13571 Streamlining Service Delivery and Improving Customer Service 04272011.pdf	Supplementary Document	Uploaded 2024-07-09	Available
EO 13571 Streamlining Service Delivery and Improving Customer Service 04272011.pdf	Supplementary Document	Uploaded 2024-07-09	Repair queued
EO 12862 Setting Customer Service Standards 09111993.pdf	Supplementary Document	Uploaded 2024-07-09	Available
EO 12862 Setting Customer Service Standards 09111993.pdf	Supplementary Document	Uploaded 2024-07-09	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
281729	Stakeholder Comment Form for the Reclamation Manual (RM)	Other-Questionnaire	New
281226	User Satisfaction Survey for Water Data for the Nation (WDFN)	Other-Survey Questions	New
279994	Rocky Mountain National Park Accessibility Guide Usability Feedback	Other-Guide	New
279754	Post-Meeting Survey - Spring 2026 Biannual Tribal Coordination Meeting	Other-Survey Tool	New
279745	Landsat Special Requests: Expanding Acquisition Capabilities	Other-Survey Tool	New
279549	ONRR Agency-Wide Customer Satisfaction Survey	Other-Survey Tool	New
278959	ePermits Customer Satisfaction Survey	Other-Survey Tool	New
278699	National Fish Hatchery System Customer Survey	Other-Survey Tool	New
278698	National Wildlife Refuge System Customer Survey	Other-Survey Tool	New

ICR Details

OMB Control No: 1090-0011	ICR Reference No: 202407-1090-001
Status: Active	Previous ICR Reference No: 202201-1090-001
Agency/Subagency: DOI/ASPMB	Agency Tracking No:
Title: DOI Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/19/2025
Retrieve Notice of Action (NOA)	Date Received in OIRA: 07/23/2024
Terms of Clearance: In accordance with 5 CFR 1320, the information collection is approved for three years. OMB reminds the Agency, however, it should consult with up to 9 outside entities at least once every 3 years even if the collection of information has not changed.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2028	36 Months From Approved	09/30/2025
Responses	95,000	0	95,000
Time Burden (Hours)	15,833	0	15,833
Cost Burden (Dollars)	0	0	0

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Abstract: In order to work continuously to ensure that our programs are effective and meet our customers' needs, the Department of the Interior seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study.

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Authorizing Statute(s): EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
   EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 25895	04/12/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 59767	07/23/2024
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 9

table that charts list of burden

IC Title	Form No.	Form Name
Landsat Special Requests: Expanding Acquisition Capabilities
National Fish Hatchery System Customer Survey
National Wildlife Refuge System Customer Survey
ONRR Agency-Wide Customer Satisfaction Survey
Post-Meeting Survey - Spring 2026 Biannual Tribal Coordination Meeting
Rocky Mountain National Park Accessibility Guide Usability Feedback
Stakeholder Comment Form for the Reclamation Manual (RM)
User Satisfaction Survey for Water Data for the Nation (WDFN)
ePermits Customer Satisfaction Survey

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	95,000	95,000	0	0	0	0
Annual Time Burden (Hours)	15,833	15,833	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $52,659

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/23/2024

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