FCC Form 2000 A through F, FCC Form 475-B, FCC Form 1088 A through H, and FCC Form 501 - Consumer Complaint Forms: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telepho..

Forms and Documents

Document Name	Status
Form FCC Form 501 FCC Forms 2000, 475-B, 1088 and 501, Consumer Complaint Forms Form and Instruction	Unchanged
Nonsubstantive change request for 3060-0874 FINAL.doc Justification for No Material/Nonsubstantive Change	2012-04-18
Supporting Statement OMB 3060-0874 (2010)version #2.doc Supporting Statement A	2010-05-05

IC Document Collections

IC ID	Document Title	Status
31264	FCC Forms 2000, 475-B, 1088 and 501, Consumer Complaint Forms Form and Instruction	Unchanged
192289	FCC Forms 2000m 475-B, 1088 and 501, Consumer Complaint Forms	Unchanged
179173	FCC Forms 2000, 475-B, 1088 and 501, Consumer Complaint Forms	Unchanged

ICR Details

OMB Control No: 3060-0874	ICR Reference No: 201204-3060-006
Status: Historical Active	Previous ICR Reference No: 201003-3060-023
Agency/Subagency: FCC	Agency Tracking No: CGB
Title: FCC Form 2000 A through F, FCC Form 475-B, FCC Form 1088 A through H, and FCC Form 501 - Consumer Complaint Forms: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telepho..
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/19/2012
	Date Received in OIRA: 04/18/2012
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2013	05/31/2013	05/31/2013
Responses	518,193	0	518,193
Time Burden (Hours)	195,704	0	195,704
Cost Burden (Dollars)	0	0	0

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Abstract: FCC Form 2000 A through F, General Complaint Forms, will allow the FCC to collect detailed information from consumers on the practices of telecommunications companies to assist in resolving informal complaints and to collect data as a part of the investigative work performed by federal and state law enforcement agencies. Form 475-B, Obscenity or Indecency Complaint Form, allows the FCC to collect detailed data from consumers on the practices of programming providers that may air obscene, profane, and/or indecent material that will be used to assist in the resolution of informal complaints and to assess the practices of programmers. FCC Form 501, Slamming Complaint Form, is designed to assist consumers in filing slamming complaints with the Commission. The form is devised to ensure complete and efficient submission of slamming complaints. The form will be available to consumers electronically and in hard copy. The information will be used by the Commission to provide redress to consumers and to act against companies engaged in this illegal practice as soon as possible. FCC Form 1088 A through H, Junk Fax/Telemarketing Form, is designed specifically for complaints that involve (1) junk faxes, (2) telemarketing (including do-not-call violations), and (3) other related issues such as prerecorded messages, automatic telephone dialing systems, and unsolicited commercial email messages to wireless telecommunications devices (cell phones, pagers). The Commission is submitting a non-substantive change request for this collection because the Commission has become aware of a particular pattern of call completion problems which specifically affect consumers in rural areas. In response, it has created the Rural Call Completion Task Force, comprised of staff from its Enforcement, Public Safety and Homeland Security, and Wireline Competition Bureaus to analyze the problem and to consider and recommend appropriate agency action. In order to educate the public about this problem, the Commission is posting a page on its official website with pertinent information and providing a consumer who believes that his or her call problem falls within the rural call completion criteria the option of filing a complaint with the Commission on Form 2000B. To ensure that all such complaints are most expeditiously directed to the Task Force for its consideration, the Commission proposes to include a fillable pdf of Form 2000B for this purpose on the webpage. When submitted by a consumer, the Form will be routed to the Task Force, rather than entered into the general complaint system, as is the case with other complaints submitted on Form 2000B. The Task Force will study the complaints that it receives to determine industry trends and will forward them to the Consumer and Governmental Affairs Bureau for processing, where appropriate. The second page of the current Form contains a box with the general instructions on how a consumer may file its complaint: over the Internet, by e-mail, by fax or by calling the Commission Call Center. To avoid confusion for visitors to the Rural Call Completion webpage who seek to file a complaint in the manner noted above, the language in the box contained on the second page of the pdf version of the Form that will be posted on the webpage will be replaced with the following instruction: By clicking on the "Submit" field below, your complaint will be directed to the Commission's Rural Call Completion Task Force. The information that you provide will inform the FCC about current call completion and call quality problems and may also be used for investigative purposes. When appropriate, the Task Force will forward complaints to the Commission's Consumer and Governmental Affairs Bureau for processing. There are no burden increases (hours or costs) to this collection due to this change request.

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Authorizing Statute(s): US Code: 47 USC 208 Name of Law: Communications Act of 1934, as amended
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 68063	12/22/2009
30-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 13540	03/22/2010
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 3

IC Title	Form No.	Form Name
FCC Forms 2000, 475-B, 1088 and 501, Consumer Complaint Forms	FCC Form 1088A, FCC Form 1088B, FCC Form 1088D, FCC Form 1088C, FCC Form 475-B, FCC Form 2000B, FCC Form 2000C, FCC Form 2000D, FCC Form 1088G, FCC Form 1088H, FCC Form 501, FCC Form 2000A, FCC Form 2000E, FCC Form 2000F, FCC Form 1088F, FCC Form 1088E	Slamming Complaint Form ,   Obscene, Profane, and/or Indecent Material Complaint Form ,   Deceptive or Unlawful Advertising or Marketing Complaint ,   Billing, Privacy, or Service Quality Complaint ,   Disability Access Complaint ,   Emergency or Public Safety Complaint ,   Media (General) Complaint ,   Other Communications Complaint Not Covered by Form 2000A through Form 2000E ,   Junk Fax Complaint ,   Live Call Received at a Residential Telephone Line Complaint ,   Prerecorded Message Received at a Residential Telephone Line Complaint ,   Abandoned Calls & War Dialing Received at a Business or Residential Telephone Line Complaint ,   Business Telephone Complaint ,   Emergency Telephone; Patient Telephone in Hospital, Nursing Homes, or Elderly Care Facility Complaint ,   Call or Message to Wireless Device (Cell Phone or Pager) Complaint ,   Call or Message to Toll-Free Number (800, 888, etc.) or Any Other Service (Except Wireless for Which the Called Party is Charged Complaint
FCC Forms 2000, 475-B, 1088 and 501, Consumer Complaint Forms
FCC Forms 2000m 475-B, 1088 and 501, Consumer Complaint Forms

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	518,193	518,193	0	0	0	0
Annual Time Burden (Hours)	195,704	195,704	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The Commission had program changes of +165,301 to the annual number of responses and +81,907 hours to the annual burden hours which are due to the Commission moving FCC Forms 1088 and 501 and their associated burdens into this collection (3060-0874). The Commission also had adjustments of -977,216 to the annual number of responses and -233,424 hours to the annual burden hours which are due to the Commission re-evaluating the annual filings for FCC Form 475-B. The Commission has taken a close look into the Form 475-B filings and concluded that the annual filings have decreased significantly since our last submission to OMB.

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Annual Cost to Federal Government: $35,838,084

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/18/2012

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