Consumer Complaint Center: Informal Consumer Complaints

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Supporting Statement OMB 3060-0874 Final 3_26_2024.docx	Supporting Statement A	Uploaded 2024-06-25	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
31264	Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm	Other-Screen Shots	Modified
192289	Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm		Modified
179173	Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm		Modified

ICR Details

OMB Control No: 3060-0874	ICR Reference No: 202406-3060-011
Status: Active	Previous ICR Reference No: 202107-3060-011
Agency/Subagency: FCC	Agency Tracking No: CGB
Title: Consumer Complaint Center: Informal Consumer Complaints
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 09/06/2024
Retrieve Notice of Action (NOA)	Date Received in OIRA: 06/25/2024
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2027	36 Months From Approved	09/30/2024
Responses	269,680	0	292,937
Time Burden (Hours)	68,000	0	73,244
Cost Burden (Dollars)	0	0	0

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Abstract: The Commission is submitting this revised information collection to enable consumers or other members of the public to file complaints relating to digital discrimination of access to broadband. On November 15, 2021, Congress enacted the Infrastructure Investment and Jobs Act (Infrastructure Act). Section 60506(e) of the Infrastructure Act directed the Commission to “revise its public complaint process to accept complaints from consumers or other members of the public that relate to digital discrimination.” To implement this provision, as well as the other requirements of section 60506, the Commission adopted a Report and Order and Further Notice of Proposed Rulemaking on November 15, 2023. The Commission is also revising other informal consumer complaint forms. These changes, informed by the data collected through the Consumer Complaint Center (CCC) at https://consumercomplaints.fcc.gov/hc/en-us, will improve the clarity, ease of use and utility of the CCC. This will allow the Commission to process consumer complaints more efficiently and provide more detailed data to inform enforcement and policy efforts.

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Authorizing Statute(s): US Code: 47 USC 208 and 1754(e) Name of Law: Communications Act of 1934, as amended
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
3060-AL56	Final or interim final rulemaking	89 FR 4128	01/22/2024

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 25263	04/10/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 53083	06/25/2024
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 3

table that charts list of burden

IC Title	Form No.	Form Name
Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm
Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm
Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	269,680	292,937	0	5,500	-28,757	0
Annual Time Burden (Hours)	68,000	73,244	0	1,375	-6,619	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Changing Regulations

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The Commission notes the following program changes to this information collection as adopted in FCC 23-100, which are as follows: (a) The total number of respondents has increased by 5,500. (b) The total number of responses as increased by 5,500. (c) The total annual burden hours has increased by 1,375 hours. The Commission also notes the following adjustments to this information collection, which are as follows: (a) The total number of respondents has decreased by 28,757 respondents, from 292,937 respondents to 264,180; (b) The total number of responses has decreased by 28,757 responses, from 292,937 responses to 264,180; (c) The total annual burden hours have decreased by 6,619 annual hours, from 73,244 annual hours to 66,625 annual burden hours.

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Annual Cost to Federal Government: $3,613,061

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/25/2024

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