Consumer Complaint Center: Informal Consumer Complaints

ICR 202107-3060-011

OMB: 3060-0874

Federal Form Document

Forms and Documents
Supporting Statement A
ICR Details
3060-0874 202107-3060-011
Received in OIRA 201808-3060-006
Consumer Complaint Center: Informal Consumer Complaints
Revision of a currently approved collection   No
Regular 07/15/2021
  Requested Previously Approved
36 Months From Approved 10/31/2021
292,937 336,004
73,244 84,012
0 0

The Commission is submitting this revised information collection to transfer certain information collection burdens associated with OMB Control Number 3060-1225 to this OMB Control Number. This change is being made to enable consumers to file complaints relating to a violation of the National Deaf-Blind Equipment Distribution Program rules. The Commission is also revising the informal consumer complaint forms. These changes, informed by the data collected through the Consumer Complaint Center (CCC) at, will improve the clarity, ease of use and utility of the CCC. This will allow the Commission to process consumer complaints more efficiently and provide more detailed data to inform enforcement and policy efforts.

US Code: 47 USC 208 Name of Law: Communications Act of 1934, as amended

Not associated with rulemaking

  86 FR 26035 05/12/2021
86 FR 37329 07/15/2021

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 292,937 336,004 0 -43,067 0 0
Annual Time Burden (Hours) 73,244 84,012 0 -10,768 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Miscellaneous Actions
The Commission notes the following adjustments to this information collection, which are as follows: (a) The total number of respondents has decreased by 43,067 respondents, from 336,004 respondents to 292,937; (b) The total number of responses has decreased by 43,067 responses, from 336,004 responses to 292,937; (c) The total annual burden hours have decreased by 10,768 annual hours, from 84,012 annual hours to 73,244 annual burden hours. There are no program changes to this information collection.

Eliot Greenwald 202 418-2235


On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

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