Consumer Complaint Center: Informal Consumer Complaints

Forms and Documents

Document Name	Status
Supporting statement OMB 3060-0874 (2021) revised.docx Supporting Statement A	2021-07-14

IC Document Collections

IC ID	Document Title	Status
31264	Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm Other-Screen Shots	Modified
192289	Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm	Modified
179173	Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm	Modified

ICR Details

OMB Control No: 3060-0874	ICR Reference No: 202107-3060-011
Status: Received in OIRA	Previous ICR Reference No: 201808-3060-006
Agency/Subagency: FCC	Agency Tracking No: CGB
Title: Consumer Complaint Center: Informal Consumer Complaints
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 07/15/2021

	Requested	Previously Approved
Expiration Date	36 Months From Approved	10/31/2021
Responses	292,937	336,004
Time Burden (Hours)	73,244	84,012
Cost Burden (Dollars)	0	0

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Abstract: The Commission is submitting this revised information collection to transfer certain information collection burdens associated with OMB Control Number 3060-1225 to this OMB Control Number. This change is being made to enable consumers to file complaints relating to a violation of the National Deaf-Blind Equipment Distribution Program rules. The Commission is also revising the informal consumer complaint forms. These changes, informed by the data collected through the Consumer Complaint Center (CCC) at https://consumercomplaints.fcc.gov/hc/en-us, will improve the clarity, ease of use and utility of the CCC. This will allow the Commission to process consumer complaints more efficiently and provide more detailed data to inform enforcement and policy efforts.

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Authorizing Statute(s): US Code: 47 USC 208 Name of Law: Communications Act of 1934, as amended
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 26035	05/12/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 37329	07/15/2021
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 3

IC Title	Form No.	Form Name
Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm
Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm
Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	292,937	336,004	0	-43,067	0	0
Annual Time Burden (Hours)	73,244	84,012	0	-10,768	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: The Commission notes the following adjustments to this information collection, which are as follows: (a) The total number of respondents has decreased by 43,067 respondents, from 336,004 respondents to 292,937; (b) The total number of responses has decreased by 43,067 responses, from 336,004 responses to 292,937; (c) The total annual burden hours have decreased by 10,768 annual hours, from 84,012 annual hours to 73,244 annual burden hours. There are no program changes to this information collection.

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Annual Cost to Federal Government: $3,468,254

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/15/2021

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