IRES CS (CSA) Registrations (Intranet)

Customer Service Application

(CSA)

Screen Package

Division of Architecture and Support Software Development

Identity, Enrollment, and Authentication

April 4, 2012

OMB Clearance Package Integration Registration Services (IRES) System OMB# 0960-0626

Table of Contents

1. CSA Home 5

2. Multiple User IDs Found 6

3. User Information for [User ID] 7

4. New User Information - Add Foreign User 8

5. New User Information - Add New/Pending User ID 9

6. New User Information - No SSN FoundUser ID 10

7. New User Information - Numi Failed 11

8. Users for Company 12

9. Employer Information 13

10. Add Services - NO SERVICES AVAILABLE 14

11. Add Services - With Services 15

12. Service Status 16

13. Deactivate Services 17

14. Block 18

15. Block - Error 19

16. Confirmation of Blocking 20

17. Manage Pending Services 21

18. Update Employer Information - Employer information updated successfully 22

19. Update Employer Information - EIF failure onlyFailure with a MEF force buttonupdated successfully 23

20. Update Employer Information - EIF Failure and MEF Failure with a MEF force buttonupdated successfully 24

21. Reestablish Employer / Employee Relationshipwith a MEF force button successfully 25

22. User History 26

23. User History - for SSN 27

24. Employer History 28

25. Remove Employer 29

26. Employer Address Search 30

27. Add/Update Employer Address - CBSV Address 31

28. Add/Update Employer Address - Other Address 32

29. Report of Contact - Global 33

30. Report of Contact - For User History for SSN 34

31. Report of Contact - For User History 35

32. Report of Contact - For Block 36

33. Report of Contact - For New User Info Submit for No SSN 37

34. Report of Contact - For New User Info Submit with SSN 38

35. Report of Contact - For Unblock 39

36. Report of Contact - For Update Employer Info 40

37. Specialized Services - No Services Available 41

38. Exclusive Special Services - No Services Available 42

39.Exclusive Special Services - No Employer Info 43

40. Exclusive Special Services - With Services 44

41. Exclusive Special Services - With Services - Error 45

42. Unblock Search 46

43. MEF Check 47

44. Unblock 48

45. Select Suite - BSO 49

46. Select Suite - AR 50

47. Confirmation of Remove Employer 51

48. Confirmation of Adding Services - ATTORNEY FEE 52

49. Confirmation of Adding Services - INTERNET REPRESENTATIVE PAYEE 53

50. Confirmation of Adding Services - CONSENT BASED SERVICES - SSNVS 54

51. Confirmation of Adding Services - WAGE REPORTING WEB SERVICE FOR CONSOLIDATORS 55

52. Confirmation of Unblocking 56

53. Confirmation of Deactivating Services 57

54. Confirmation of Reestablish Employer / Employee Relationship 58

55. Record ID Information 59

56. Print Activation Code for eFolder 60

57. View Activation Code for eFolder 61

1. CSA Home

2. Multiple User IDs Found

3. User Information for [User ID]

4. New User Information - Add Foreign User

5. New User Information - Add New/Pending User ID

6. New User Information - No SSN FoundUser ID

7. New User Information - Numi Failed

8. Users for Company

9. Employer Information

10. Add Services - NO SERVICES AVAILABLE

11. Add Services - With Services

12. Service Status

13. Deactivate Services

14. Block

15. Block - Error

16. Confirmation of Blocking

17. Manage Pending Services

18. Update Employer Information - Employer information updated successfully

19. Update Employer Information - EIF failure onlyFailure with a MEF force buttonupdated successfully

20. Update Employer Information - EIF Failure and MEF Failure with a MEF force buttonupdated successfully

21. Reestablish Employer / Employee Relationshipwith a MEF force button successfully

22. User History

23. User History - for SSN

24. Employer History

25. Remove Employer

26. Employer Address Search

27. Add/Update Employer Address - CBSV Address

28. Add/Update Employer Address - Other Address

29. Report of Contact - Global

30. Report of Contact - For User History for SSN

31. Report of Contact - For User History

32. Report of Contact - For Block

33. Report of Contact - For New User Info Submit for No SSN

34. Report of Contact - For New User Info Submit with SSN

35. Report of Contact - For Unblock

36. Report of Contact - For Update Employer Info

37. Specialized Services - No Services Available

38. Exclusive Special Services - No Services Available

39.Exclusive Special Services - No Employer Info

40. Exclusive Special Services - With Services

41. Exclusive Special Services - With Services - Error

42. Unblock Search

43. MEF Check

44. Unblock

45. Select Suite - BSO

46. Select Suite - AR

47. Confirmation of Remove Employer

48. Confirmation of Adding Services - ATTORNEY FEE

49. Confirmation of Adding Services - INTERNET REPRESENTATIVE PAYEE

50. Confirmation of Adding Services - CONSENT BASED SERVICES - SSNVS

51. Confirmation of Adding Services - WAGE REPORTING WEB SERVICE FOR CONSOLIDATORS

52. Confirmation of Unblocking

53. Confirmation of Deactivating Services

54. Confirmation of Reestablish Employer / Employee Relationship

55. Record ID Information

56. Print Activation Code for eFolder

57. View Activation Code for eFolder

Page 62 CSA Screen Flow