Information Collection

Seven Quantitative Customer Satisfaction Surveys - Mail and Telephone Surveys

IC 212642 under ICR 201206-0960-002 · OMB 0960-0526.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0960-0526 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Survey Instrument FY 15 Hearing Porcess Report Card Survey and Correspondence.pdf	Other-Survey
Survey Instrument FY 15 Office Visitor Survey and Correspondence.pdf	Other-Survey
Survey Instrument FY 15 Online Authentication Survey and Correspondence.pdf	Other-Survey
Survey Instrument FY 15 OPI Response Suvey.pdf	Other-Survey
Survey Instrument FY 15 Prospective Client Survey and Correspondence.pdf	Other-Survey
Survey Instrument Abandoned iClaim Survey and Correspondence.pdf	Other-Survey
SSI Internet Use Survey Instrument and Correspondence.pdf	Other-Survey
Description FY 2015 Hearing Process Report Card Survey.docx Description - Hearing Process Report Card Survey - FY 2015	IC Document
Description FY 2015 Office Visitor Survey.docx Description - FY 15 Office Visitor Survey	IC Document
Description FY 2015 Online Authentication Survey.docx Description - FY 15 Online Authentication Survey	IC Document
Description FY 2015 OPI Response Survey.docx Description - FY 15 OPI Response Survey	IC Document
Description FY 2015 Prospective Client Survey.docx Description FY 15 Prospective Client Survey	IC Document
Survey Description Abandoned iClaim Survey FY 2015.docx Description - FY 15 Abandoned iClaim Survey	IC Document
Description SSI Internet Survey FY 2015.docx Description - SSI Internet Use Survey FY 15	IC Document

IC Title:

Seven Quantitative Customer Satisfaction Surveys - Mail and Telephone Surveys

Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Instrument File	Available Electronically?	Electronic Capability
Other-Survey	Survey Instrument FY 15 Hearing Porcess Report Card Survey and Correspondence.pdf	No	Paper Only
Other-Survey	Survey Instrument FY 15 Office Visitor Survey and Correspondence.pdf	No	Paper Only
Other-Survey	Survey Instrument FY 15 Online Authentication Survey and Correspondence.pdf	No	Paper Only
Other-Survey	Survey Instrument FY 15 OPI Response Suvey.pdf	No	Paper Only
Other-Survey	Survey Instrument FY 15 Prospective Client Survey and Correspondence.pdf	No	Paper Only
Other-Survey	Survey Instrument Abandoned iClaim Survey and Correspondence.pdf	No	Paper Only
Other-Survey	SSI Internet Use Survey Instrument and Correspondence.pdf	No	Paper Only

Line of Business: Income Security

Subfunction: General Retirement and Disability

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 63,590

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	63,590	63,590
Annual IC Time Burden (Hours)	8,924	8,924
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Description - Hearing Process Report Card Survey - FY 2015	Description FY 2015 Hearing Process Report Card Survey.docx	08/12/2014
Description - FY 15 Office Visitor Survey	Description FY 2015 Office Visitor Survey.docx	08/12/2014
Description - FY 15 Online Authentication Survey	Description FY 2015 Online Authentication Survey.docx	08/12/2014
Description - FY 15 OPI Response Survey	Description FY 2015 OPI Response Survey.docx	08/12/2014
Description FY 15 Prospective Client Survey	Description FY 2015 Prospective Client Survey.docx	08/12/2014
Description - FY 15 Abandoned iClaim Survey	Survey Description Abandoned iClaim Survey FY 2015.docx	08/12/2014
Description - SSI Internet Use Survey FY 15	Description SSI Internet Survey FY 2015.docx	08/12/2014

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.