Information Collection

Seven Quantitative Customer Satisfaction Surveys - Mail and Telephone Surveys

IC 212642 under ICR 201206-0960-002 · OMB 0960-0526.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0960-0526 can be found here:

Documents and Forms

Document Name Document Type
Survey Instrument FY 15 Hearing Porcess Report Card Survey and Correspondence.pdf Other-Survey
Survey Instrument FY 15 Office Visitor Survey and Correspondence.pdf Other-Survey
Survey Instrument FY 15 Online Authentication Survey and Correspondence.pdf Other-Survey
Survey Instrument FY 15 OPI Response Suvey.pdf Other-Survey
Survey Instrument FY 15 Prospective Client Survey and Correspondence.pdf Other-Survey
Survey Instrument Abandoned iClaim Survey and Correspondence.pdf Other-Survey
SSI Internet Use Survey Instrument and Correspondence.pdf Other-Survey
Description FY 2015 Hearing Process Report Card Survey.docx Description - Hearing Process Report Card Survey - FY 2015 IC Document
Description FY 2015 Office Visitor Survey.docx Description - FY 15 Office Visitor Survey IC Document
Description FY 2015 Online Authentication Survey.docx Description - FY 15 Online Authentication Survey IC Document
Description FY 2015 OPI Response Survey.docx Description - FY 15 OPI Response Survey IC Document
Description FY 2015 Prospective Client Survey.docx Description FY 15 Prospective Client Survey IC Document
Survey Description Abandoned iClaim Survey FY 2015.docx Description - FY 15 Abandoned iClaim Survey IC Document
Description SSI Internet Survey FY 2015.docx Description - SSI Internet Use Survey FY 15 IC Document

Information Collection (IC) Details

View Information Collection (IC)

IC Title:	Seven Quantitative Customer Satisfaction Surveys - Mail and Telephone Surveys	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Instrument File	Available Electronically?	Electronic Capability
Other-Survey	Survey Instrument FY 15 Hearing Porcess Report Card Survey and Correspondence.pdf	No	Paper Only
Other-Survey	Survey Instrument FY 15 Office Visitor Survey and Correspondence.pdf	No	Paper Only
Other-Survey	Survey Instrument FY 15 Online Authentication Survey and Correspondence.pdf	No	Paper Only
Other-Survey	Survey Instrument FY 15 OPI Response Suvey.pdf	No	Paper Only
Other-Survey	Survey Instrument FY 15 Prospective Client Survey and Correspondence.pdf	No	Paper Only
Other-Survey	Survey Instrument Abandoned iClaim Survey and Correspondence.pdf	No	Paper Only
Other-Survey	SSI Internet Use Survey Instrument and Correspondence.pdf	No	Paper Only

Line of Business: Income Security

Subfunction: General Retirement and Disability

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 63,590	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	63,590	63,590
Annual IC Time Burden (Hours)	8,924	8,924
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Description - Hearing Process Report Card Survey - FY 2015	Description FY 2015 Hearing Process Report Card Survey.docx	08/12/2014
Description - FY 15 Office Visitor Survey	Description FY 2015 Office Visitor Survey.docx	08/12/2014
Description - FY 15 Online Authentication Survey	Description FY 2015 Online Authentication Survey.docx	08/12/2014
Description - FY 15 OPI Response Survey	Description FY 2015 OPI Response Survey.docx	08/12/2014
Description FY 15 Prospective Client Survey	Description FY 2015 Prospective Client Survey.docx	08/12/2014
Description - FY 15 Abandoned iClaim Survey	Survey Description Abandoned iClaim Survey FY 2015.docx	08/12/2014
Description - SSI Internet Use Survey FY 15	Description SSI Internet Survey FY 2015.docx	08/12/2014

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.