Forest Service Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
0596-0226 2012 justification for change 8-20-2012.docx Justification for No Material/Nonsubstantive Change	2012-08-20
Draft Generic Clearance Submission Template.docx Supplementary Document	2011-05-03
FS Generic Clearance SuptStmt Part B.docx Supporting Statement B	2011-05-02
FS Generic Clearance SuptStmt Part A.docx Supporting Statement A	2011-05-02

IC Document Collections

IC ID	Document Title	Status

ICR Details

OMB Control No: 0596-0226	ICR Reference No: 201208-0596-004
Status: Historical Inactive	Previous ICR Reference No: 201105-0596-001
Agency/Subagency: USDA/FS	Agency Tracking No:
Title: Forest Service Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Withdrawn and continue	Conclusion Date: 12/04/2012
	Date Received in OIRA: 08/20/2012
Terms of Clearance: Withdrawn due to agency request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2014	07/31/2014	04/30/2015
Responses	3,500,000	0	3,500,000
Time Burden (Hours)	875,000	0	875,000
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the agency to gardner customer and stakeholder feedback in an efficient, timely manner, in accordance with our committment to improving service delivery. The information collected from our customers and stakholders will help ensure that users have an effective, efficient, and satisfying experience with the agency's programs. This feedback will provide insights in to customer or stakholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, colloaborative and actionable communication between the agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 80542	12/22/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 23536	04/27/2011
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 0

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Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: Initially when the package was submitted, we overestimated the number of responses and burden hours to ensure that we accounted for all the respondents who may visit the national forests etc. and complete a customer service survey. It has been over a year and we have not made use of the generic clearance to date so we are reducing our responses and burden hours for the remainder of the approval period.

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Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/20/2012

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