Consumer Satisfaction Questionnaire; Federal Reserve Consumer Help – Consumer Survey, and Consumer Online Complaint Form, and Appraisal Complaint Form

Forms and Documents

Document Name	Status
Form FR 1379a Consumer Satisfaction Questionnaire Form	Unchanged
Form FR 1379d Appraisal Complaint Form Form	New
Form fr 1379C Federal Reserve Consumer Help Online Form Form and Instruction	Unchanged
Form FR 1379b Federal Reserve Consumer Help Center Survey Form	Unchanged
FR1379abcd_20130208_omb.docx Supporting Statement A	2013-02-08

IC Document Collections

IC ID	Document Title	Status
36172	Consumer Satisfaction Questionnaire Form	Unchanged
204926	Appraisal Complaint Form Form	New
183689	Federal Reserve Consumer Help Online Form Form and Instruction	Unchanged
183688	Federal Reserve Consumer Help Center Survey Form	Unchanged

ICR Details

OMB Control No: 7100-0135	ICR Reference No: 201211-7100-005
Status: Historical Active	Previous ICR Reference No: 201101-7100-005
Agency/Subagency: FRS	Agency Tracking No: FR 1379a,b,c,d
Title: Consumer Satisfaction Questionnaire; Federal Reserve Consumer Help – Consumer Survey, and Consumer Online Complaint Form, and Appraisal Complaint Form
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Delegated
OIRA Conclusion Action: Approved without change	Conclusion Date: 02/08/2013
	Date Received in OIRA: 02/08/2013
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/29/2016	36 Months From Approved	03/31/2014
Responses	11,699	0	11,499
Time Burden (Hours)	1,734	0	1,634
Cost Burden (Dollars)	0	0	0

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Abstract: The FR 1379a questionnaire is sent to consumers who have filed complaints with the Federal Reserve against state member banks. The information is used to assess consumer satisfaction with the Federal Reserve's handling of and written response to their complaints at the conclusion of an investigation. The FR 1379b questionnaire is sent as needed to consumers who contact the Federal Reserve Consumer Help (FRCH) to file a complaint or inquiry. The information is used to determine whether consumers are satisfied with the way the FRCH handled their complaint. Consumers use the FR 1379c to electronically submit a complaint against a financial institution to the FRCH.

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Authorizing Statute(s): US Code: 12 USC 1813(Q) and 1818 Name of Law: Federal Deposit Insurance Act
   US Code: 12 USC 3335 Name of Law: Financial Institutions and Reform, Recovery, and Enforcement Act
   US Code: 5 USC 552(b)(4), (b)(6), (b)(7)) Name of Law: Freedom of Information Act
   US Code: 12 USC 248(a) Name of Law: Federal Reserve Act
  

Citations for New Statutory Requirements: PL: Pub.L. 111 - 203 124 Stat. Name of Law: Dodd-Frank Wall Street Reform and Consumer Protection Act

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	77 FR 67816	11/14/2012
30-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 6107	01/29/2013
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 4

IC Title	Form No.	Form Name
Federal Reserve Consumer Help Center Survey	FR 1379b	Federal Reserve Consumer Help - Consumer Survey
Consumer Satisfaction Questionnaire	FR 1379a	Consumer Statisfaction Questionnaire
Federal Reserve Consumer Help Online Form	fr 1379C	Federal Reserve Consumer Help - Consumer Online Complaint Form
Appraisal Complaint Form	FR 1379d	Interagency Appraisal Complaint Form

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	11,699	11,499	200	0	0	0
Annual Time Burden (Hours)	1,734	1,634	100	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The Federal Reserve proposes to revise the FR 1379 information collection by adding the voluntary Appraisal Complaint Form (FR 1379d). The information collected is necessary so that the federal agencies may better assist the Federal Financial Institutions Examination Council-Appraisal Subcommittee (FFIEC-ASC) in its efforts to implement Dodd-Frank Wall Street Reform and Consumer Protection Act that requires a national hotline be established for appraisal related complaints. The appraisal complaint form was developed by an interagency work group tasked with assisting the FFIEC-ASC with establishing a national hotline for appraisal related complaints. Although FFIEC-ASC staff would operate the hotline, they would not review or respond to complaints; instead, they would forward complaints to the appropriate federal or state agency as determined by the nature of the complaint. The interagency work group determined that in order to balance supervisory, legal, privacy, and Paperwork Reduction Act requirements, an interagency form would best serve the needs of the agencies and the FFIEC-ASC.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Yes

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/08/2013

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