Consumer Satisfaction Questionnaire; Federal Reserve Consumer Help - Consumer Survey; Consumer Online Complaint Form; Appraisal Complaint Form

The FR 1379a is sent to consumers who have filed complaints with the Federal Reserve against state member banks or other financial institution supervised by the Board. The information is used to assess the satisfaction of the consumers with the Federal Reserve’s handling of, and written response to, their complaints at the conclusion of an investigation. The FR 1379b is a survey sent to consumers who contact the Federal Reserve Consumer Help (FRCH) desk to file a complaint or inquiry. The information is used to determine whether consumers are satisfied with the way the FRCH handled their complaint. The FR 1379c collection addresses the burden associated with consumers electronically submitting a complaint against a financial institution to the FRCH. The FR 1379d collects information about complaints regarding a regulated institution’s non-compliance with the appraisal independence standards and the Uniform Standards of Professional Appraisal Practice, including complaints from appraisers, individuals, financial institutions, and other entities.

The latest form for Consumer Satisfaction Questionnaire; Federal Reserve Consumer Help - Consumer Survey; Consumer Online Complaint Form; Appraisal Complaint Form expires 2023-02-28 and can be found here.

Consumer Satisfaction Questionnaire

Federal Enterprise Architecture: Economic Development - Financial Sector Oversight

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