The FR 1379a questionnaire is sent to
consumers who have filed complaints with the Federal Reserve
against state member banks. The information is used to assess their
satisfaction with the Federal Reserve’s handling and written
response to their complaint at the conclusion of an investigation.
The FR 1379b survey is sent to consumers who contact the FRCH to
file a complaint or inquiry. The information is used to determine
whether consumers are satisfied with the way the FRCH handled their
complaint. Consumers use the FR 1379c complaint form to
electronically submit a complaint against a financial institution
to the FRCH. The FR 1379d appraisal complaint form collects
information about complaints regarding a regulated institution’s
non-compliance with the appraisal independence standards and the
Uniform Standards of Professional Appraisal Practice, including
complaints from appraisers, individuals, financial institutions,
and other entities. The information is necessary so that the
federal agencies may better assist the Federal Financial
Institutions Examination Council-Appraisal Subcommittee (FFIEC-ASC)
in its efforts to implement Dodd-Frank Wall Street Reform and
Consumer Protection Act requirements that a national hotline be
established for appraisal related complaints.
US Code:
12
USC 248(a) Name of Law: Federal Reserve Act
US Code: 12
USC 1813(q) Name of Law: Federal Deposit Insurance Act
US Code: 12
USC 1818 Name of Law: Federal Deposit Insurance Act
US Code: 12
USC 3335 Name of Law: Financial Institutions and Reform,
Recovery, and Enforcement Act
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.