Generic_Clearance_FSA_Training_Conference_2013

DOCUMENTATION FOR THE GENERIC CLEARANCE

OF CUSTOMER SERVICE SATISFACTION COLLECTIONS

TITLE OF INFORMATION COLLECTION: 2013 FSA Training Conference Evaluation Survey

[x] SURVEY [ ] FOCUS GROUP [ ] SOFTWARE USABILITY TESTING

DESCRIPTION OF THIS SPECIFIC COLLECTION

1. intended purpose,

• The purpose of the survey is to measure the satisfaction of participants at the 2013 FSA Training Conference. Questions focus on the content of the training sessions as well as the facilities and provide an opportunity for participants to express how the conference experience could be improved.

2. need for the collection,

• The annual FSA Training Conference allows for the direct interaction of FSA staff and the higher education community. The survey will provide crucial feedback to FSA on the impact of the training sessions and the resources available at the conference.

3. planned use of the data,

• Feedback will help inform decision-making about ways to improve the conference (sessions, resources and facilities) for next year and what additional resources would be most useful to the participants.

4. date(s) and location(s),

• This is a web-based survey hosted by Survey Monkey. It will have the FSA name and logo. It will be emailed to conference attendees.

5. collection procedures,

• The data will be collected through Survey Monkey.

6. number of focus groups, surveys, usability testing sessions

• There is one survey.

7. description of respondents/participants,

• The respondents/participants are participants at the 2013 FSA Training Conference.

The survey questionnaire is attached as an instrument in ICRAS.

AMOUNT OF ANY PROPOSED STIPEND OR INCENTIVE

N/A

BURDEN HOUR COMPUTATION (Number of responses (X) estimated response or participation time in minutes (/60) = annual burden hours):

Category of Respondent	No. of Respondents	Participation Time	Burden
Participants at the conference	2,750	5 minutes	229 hours
Totals

BURDEN COST COMPUTATION

Category of Respondent	No. of Respondents	Hourly Rate	Response Time	Total
N/A
Totals

STATISTICAL INFORMATION

If statistical methods are to be used, fully describe the methodology, sample selection, expected response rates, and any other concepts needed to provide a full understanding of those methods.

There will be no sampling for this survey; it is a voluntary response survey.

REQUESTED APPROVAL DATE: December 9, 2013

NAME OF CONTACT PERSON: Amanda Yates

TELEPHONE NUMBER: 202-377-3130

MAILING LOCATION: 830 First Street NE, Room 22B3, Washington, DC, 20202

ED DEPARTMENT, OFFICE: Federal Student Aid, FSA Conferences

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