Complaints

Forms and Documents

Document Name	Status
Supporting Statement - Complaints (submitted).pdf Supporting Statement A	2014-01-13
79 Fed. Reg. 2249.pdf Supplementary Document	2014-01-13
49 USC 15901-15906.pdf Supplementary Document	2014-01-10
49 USC 14701-14707.pdf Supplementary Document	2014-01-10
49 USC 11701-11707.pdf Supplementary Document	2014-01-10
49 USC 11101-11103.pdf Supplementary Document	2014-01-10
49 USC 10701-10707.pdf Supplementary Document	2014-01-10
49 CFR 1111.pdf Supplementary Document	2014-01-10
78 Fed. Reg. 23826.pdf Supplementary Document	2014-01-10

IC Document Collections

IC ID	Document Title	Status
209954	Complaints Instruction	New

ICR Details

OMB Control No: 2140-0029	ICR Reference No: 201401-2140-003
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: STB	Agency Tracking No:
Title: Complaints
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 02/28/2014
	Date Received in OIRA: 01/13/2014
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2017	36 Months From Approved
Responses	5	0	0
Time Burden (Hours)	2,335	0	0
Cost Burden (Dollars)	7,310	0	0

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Abstract: The Board's regulations, under 49 C.F.R. § 1111, provide procedures for persons to make a written complaint before the Board for a broad range of claims and to seek a broad range of remedies under 49 U.S.C. §§ 721, 10701-10707, 11101-11103 (common carriage), 11701-11707 (rail), 14701-14707 (motor, water & intermediaries), and 15901-15906 (pipelines).

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Authorizing Statute(s): US Code: 49 USC 10705 Name of Law: Authority: through routes, joint classifications, rates, and divisions prescribed by Board
   US Code: 49 USC 10706 Name of Law: Rate agreements: exemption from antitrust laws
   US Code: 49 USC 10701 Name of Law: Standards for rates, classifications, through routes, rules, and pracitces
   US Code: 49 USC 10702 Name of Law: Authority for rail carriers to establish rates, classifications, rules, and practices
   US Code: 49 USC 10703 Name of Law: Authority for rail carriers to establish through routes
   US Code: 49 USC 10704 Name of Law: Authority and criteria: rates, classifications, rules, and practices prescribed by Board
   US Code: 49 USC 10707 Name of Law: Determination of market dominance in rail rate proceedings
   US Code: 49 USC 11701 Name of Law: General authority -- complaints (rail)
   US Code: 49 USC 11702 Name of Law: Enforcement by the Board (rail)
   US Code: 49 USC 11703 Name of Law: Enforcement by the Attorney General (rail)
   US Code: 49 USC 11704 Name of Law: Rights and remedies of persons injured by rail carriers
   US Code: 49 USC 11705 Name of Law: Limitation on actions by and against rail carriers
   US Code: 49 USC 11706 Name of Law: Liability of rail carriers under receipts and bills of lading
   US Code: 49 USC 11707 Name of Law: Liability when property is delivered in violation of routing instructions (rail)
   US Code: 49 USC 14701 Name of Law: General authority -- complaints (motor, water & intermediaries)
   US Code: 49 USC 14702 Name of Law: Enforcement by regulatory authority
   US Code: 49 USC 14703 Name of Law: Enforcement by the Attorney General
   US Code: 49 USC 14704 Name of Law: Rights and remedies of persons injured by carriers and brokers
   US Code: 49 USC 14705 Name of Law: Limitation on actions by and against carriers
   US Code: 49 USC 14706 Name of Law: Liability of carriers under receipts and bills of lading
   US Code: 49 USC 14707 Name of Law: Private enforcement of registration requirement
   US Code: 49 USC 15901 Name of Law: General authority -- complaints, investigation, and Compliance (pipelines)
   US Code: 49 USC 15902 Name of Law: Enforcement by the Board (pipelines)
   US Code: 49 USC 15903 Name of Law: Enforcement by the Attorney General (pipelines)
   US Code: 49 USC 15904 Name of Law: Rights and remedies of persons injured by pipeline carriers
   US Code: 49 USC 15905 Name of Law: Limitation on actions by and against pipeline carriers
   US Code: 49 USC 15906 Name of Law: Liability of pipeline carriers under receipts and bills of lading
   US Code: 49 USC 11101 Name of Law: Common carrier obligations
   US Code: 49 USC 11102 Name of Law: Use of terminal facilities
   US Code: 49 USC 11103 Name of Law: Switch connections and tracks
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 23826	04/22/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 2249	01/13/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Complaints

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	5	0	0	5	0	0
Annual Time Burden (Hours)	2,335	0	0	2,335	0	0
Annual Cost Burden (Dollars)	7,310	0	0	7,310	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The indicated change in burden is due to the fact that this collection has been in use without an OMB control number, and the Board is seeking approval for the collection.

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Annual Cost to Federal Government: $943,828

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/13/2014

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