Military OneSource Case Management System (CMS) - Intake

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
PIA (sec 1-2).pdf	Supplementary Document	Uploaded 2014-06-25	Available
AUTHORITY - 10 USC 1781.docx	Supplementary Document	Uploaded 2014-06-25	Available
DODI 6490.06p.pdf	Supplementary Document	Uploaded 2014-06-25	Available
DODI 1342.22p.pdf	Supplementary Document	Uploaded 2014-06-25	Available
MOS CMS SORN w narrative 7-5-2013.docx	Supplementary Document	Uploaded 2014-06-25	Available
CMS- Intake Supporting Statement - FINAL (6_18_14).doc	Supporting Statement A	Uploaded 2014-06-25	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
212081	Case Management Intake	Other-PAS & ADN	New

ICR Details

OMB Control No: 0704-0528	ICR Reference No: 201406-0704-005
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: DOD/DODDEP	Agency Tracking No:
Title: Military OneSource Case Management System (CMS) - Intake
Type of Information Collection: Existing collection in use without an OMB Control Number	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/09/2014
	Date Received in OIRA: 08/08/2014
Terms of Clearance: DOD must report this collection as a violation in this year's information collection budget.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2017	36 Months From Approved
Responses	900,000	0	0
Time Burden (Hours)	45,000	0	0
Cost Burden (Dollars)	759,150	0	0

---

Abstract: The Office of the Secretary of Defense proposes to establish a System of Records to support the Military OneSource Case Management System which will document an individual's eligibility; identification of the caller's inquiry or issue to provide a warm hand-off, referral and/or requested information; the development towards a final solution and referral information. Respondents are military service members and their families accessing Military OneSource for support for an inquiry or issue.

---

Authorizing Statute(s): US Code: 10 USC 1781 Name of Law: null
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 114	01/02/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 46410	08/08/2014
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

table that charts list of burden

IC Title	Form No.	Form Name
Case Management Intake

---

ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	900,000	0	0	0	0	900,000
Annual Time Burden (Hours)	45,000	0	0	0	0	45,000
Annual Cost Burden (Dollars)	759,150	0	0	0	0	759,150

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

---

Annual Cost to Federal Government: $1,917,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/08/2014

---