Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.

Forms and Documents

Document	Type	Status	Availability
Supporting Statement-Part B-Fast Track Generic_Revised.doc	Supporting Statement B	Uploaded 2014-10-01	Available
Supporting-Statement-Part A_Fast Track Generic_Revised.docx	Supporting Statement A	Uploaded 2014-10-01	Available
ICE_EVOC Review Memo.pdf	Supplementary Document	Uploaded 2014-07-28	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
228012	Pentagon/Mark Center Food Satisfaction Survey	Other-Online Survey	New
221000	JSP Testing and Evaluation Services - Awareness and Satisfaction Survey	Other-Screenshots of Website	New
219547	JCS Migration Customer Satisfaction Comment Card	Other-Comment Card	New
218102	2015 InfoNet Services Awareness and Customer Satisfaction Survey	Other-Website Survey	New
212778	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.	Other-ICE/EVOC Question Banks	New

ICR Details

OMB Control No: 0704-0420	ICR Reference No: 201408-0704-004
Status: Historical Active	Previous ICR Reference No: 201407-0704-009
Agency/Subagency: DOD/DODDEP	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 10/02/2014
	Date Received in OIRA: 08/22/2014
Terms of Clearance: This collection is approved based on the revised materials provided by the Department.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2017	36 Months From Approved	10/31/2014
Responses	70,500	0	51,000
Time Burden (Hours)	3,525	0	2,550
Cost Burden (Dollars)	80,370	0	57,553

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Abstract: Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers' needs, the Washington Headquarters Service/Enterprise Management Division of the Department of Defense (hereafter "the Agency") seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: null
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 30562	05/28/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 44013	07/29/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 5

IC Title	Form No.	Form Name
JSP Testing and Evaluation Services - Awareness and Satisfaction Survey
Pentagon/Mark Center Food Satisfaction Survey
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.
2015 InfoNet Services Awareness and Customer Satisfaction Survey
JCS Migration Customer Satisfaction Comment Card

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	70,500	51,000	0	0	19,500	0
Annual Time Burden (Hours)	3,525	2,550	0	0	975	0
Annual Cost Burden (Dollars)	80,370	57,553	0	0	22,817	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Change is due to adjustment in anticipated number of submissions.

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Annual Cost to Federal Government: $364,555

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/22/2014

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