Pentagon/Mark Center Food Satisfaction Survey

NOTE: The orange text is not part of the survey. It is used here to explain survey layout and logic. Questions containing
%[q1] piped label% will display either the piped value Pentagon or Mark Center as the respondent selected in q1.

Pentagon/Mark Center Food Satisfaction Survey
OMB CONTROL NUMBER: 0703-XXXX
EXPIRATION DATE:
Purpose of this survey
The Department of Defense Concessions Committee (DoDCC) and Navy Exchange Service Command (NEXCOM) value your opinion in providing
quality food service. Please take a few minutes to provide your input on a variety of food service criteria. Your feedback will assist the DoDCC and
NEXCOM in making future decisions affecting the food service program. Participation in the survey is voluntary.
Privacy Advisory
This survey is anonymous. Please do not include any Personally Identifiable Information (PII) in your comments. This survey does not use personal
identifiers and your response cannot be associated with your name, email address, or DoD ID number. This survey does not collect email addresses or
IP addresses. It does not use cookies. The survey is compliant with the Privacy act of 1974. Responses will be reported in the aggregate only.
Survey Instructions
Please participate in the survey only if you use Pentagon and/or Mark Center food services. Please answer all the questions in the survey to the best of
your ability. Review the instructions throughout the survey to better understand survey requirements.
How long with it take to complete the survey?
5 to 15 minutes
The estimated cost of this report or study for the Department of Defense is approximately $16,000 in Fiscal Years 2015 - 2018. This includes $0 in
expenses and $16,000 in DoD labor. Generated on 2014May01 RefID: 4-0A42282
If you have technical questions or difficulties regarding this survey, please contact the Survey Administrator by email at [email protected].

q1. At which location do you dine most often?
 Pentagon
 Mark Center
 I never dine at these locations
 N/A
Destination: Page 30 Demographics (Set in q1 (I never dine at these locations))
Destination: Page 30 Demographics (Set in q1 (N/A))
(End of Page 1)

This Page is Conditionally Shown if: (q1 = Mark Center)

Mark Center
By completing this survey, you will help us provide you with the quality food service you deserve!
q2. At which Mark Center food outlets have you eaten in the last 12 months?
 Café 4800
 Dunkin Donuts Cart
 Subway Cart
 I haven't eaten at any of these food outlets
This Question is Conditionally Shown if: (q2 (Café 4800) = Selected)
q3. Please rate the Mark Center Café 4800 on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



This Question is Conditionally Shown if: (q2 (Dunkin Donuts Cart) = Selected)
q4. Please rate the Mark Center Dunkin Donuts Cart on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



This Question is Conditionally Shown if: (q2 (Subway Cart) = Selected)
q5. Please rate the Mark Center Subway Cart on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



This Question is Conditionally Shown if: (q2 (Café 4800) = Selected OR q2 (Dunkin Donuts Cart) = Selected OR q2
(Subway Cart) = Selected)
q6. What meal(s) have you eaten in the last 12 months at the Mark Center?
 Breakfast
 Lunch

This Question is Conditionally Shown if: (q6 (Breakfast) = Selected)
q7. Please rate Breakfast at the Mark Center on the following factors:
1=Poor, 10=Excellent
1

Variety of the Breakfast food options
Healthiness of the Breakfast food options

2

3

4

5

6

7

8

9

10

N/A

         



         



This Question is Conditionally Shown if: (q6 (Lunch) = Selected)
q8. Please rate Lunch at the Mark Center on the following factors:
1=Poor, 10=Excellent
1

Variety of the Lunch food options
Healthiness of the Lunch food options

2

3

4

5

6

7

8

9

10

N/A

         



         



(End of Page 2)

This Page is Conditionally Shown if: (q1 = Pentagon)

Pentagon
By completing this survey, you will help us provide you with the quality food service you deserve!
q9. At which Pentagon food outlets have you eaten in the last 12 months?
 Qdoba - 3/4 Food Court
 50/50 Fifty Fifty Grill - Concourse
 Sbarro's - Corridor 7/8 3rd floor
 Auntie Anne's - Concourse
 Starbucks - 3/4 Food Court
 Burger King Concourse
 Starbucks - Concourse
 Dunkin Donuts/Baskin Robbins - Concourse
 Starbucks Cart - 3/4 Food Court
 Dunkin Donuts/Baskin Robbins - Corridor 7/8
 Farmer's Market Café - Pentagon Library & Conf Ctr
 Starbucks Cart - Corridor 7/8 5th floor
 Fresh Kitchen by Robert Irvine - 2A1078B
 Subway - Concourse
 Freshens - 3/4 Food Court
 Subway - 4th Floor
 Market Basket - 2B121
 Subway Cart - Corridor 5/6 5th floor
 McDonalds - 7/8 Food Court
 Surf City/Rollers - Concourse
 Panda Express - 7/8 Food Court
 Taco Bell / KFC - Corridor 7/8
 Peruvian Chicken - 3/4 Food Court
 I haven't eaten at any of these food outlets
 Popeye's - Concourse

q10. If Pentagon food outlets offered a delivery service directly to your office, how often would you use it? (The
delivery service would only be available from food outlets within the Pentagon)
 Always
 Often
 Sometimes
 Never
 N/A

q11. If in the future, food outlets are added or replaced at the Pentagon, what restaurant name/brand or type of
food would you like us to consider adding?

200 characters left

Destination: Page 30 Demographics (Set in q9 (I haven't eaten at any of these food outlets))
(End of Page 3)

This Page is Conditionally Shown if: (q9 (50/50 Fifty Fifty Grill - Concourse) = Selected)

Experience at the 50/50 Fifty Fifty Grill - Concourse
q12. Please rate the 50/50 Fifty Fifty Grill - Concourse on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 4)

This Page is Conditionally Shown if: (q9 (Auntie Anne's - Concourse) = Selected)

Experience at the Auntie Anne's - Concourse
q13. Please rate the Auntie Anne's - Concourse on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 5)

This Page is Conditionally Shown if: (q9 (Burger King Concourse) = Selected)

Experience at the Burger King - Concourse
q14. Please rate the Burger King - Concourse on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 6)

This Page is Conditionally Shown if: (q9 (Dunkin Donuts/Baskin Robbins - Concourse) = Selected)

Experience at the Dunkin Donuts/Baskin Robbins - Concourse
q15. Please rate the Dunkin Donuts/Baskin Robbins - Concourse on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 7)

This Page is Conditionally Shown if: (q9 (Dunkin Donuts/Baskin Robbins - Corridor 7/8) = Selected)

Experience at the Dunkin Donuts/Baskin Robbins - Corridor 7/8
q16. Please rate the Dunkin Donuts/Baskin Robbins - Corridor 7/8 on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 8)

This Page is Conditionally Shown if: (q9 (Farmer's Market Café - Pentagon Library & Conf Ctr) = Selected)

Experience at the Farmer's Market Café - Pentagon Library & Conference Center
q17. Please rate the Farmer's Market Café - Pentagon Library & Conference Center on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 9)

This Page is Conditionally Shown if: (q9 (Fresh Kitchen by Robert Irvine - 2A1078B) = Selected)

Experience at the Fresh Kitchen by Robert Irvine - 2A1078B
q18. Please rate the Fresh Kitchen by Robert Irvine - 2A1078B on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 10)

This Page is Conditionally Shown if: (q9 (Freshens - 3/4 Food Court) = Selected)

Experience at the Freshens - 3/4 Food Court
q19. Please rate the Freshens - 3/4 Food Court on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 11)

This Page is Conditionally Shown if: (q9 (Market Basket - 2B121) = Selected)

Experience at the Market Basket - 2B121
q20. Please rate the Market Basket - 2B121 on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 12)

This Page is Conditionally Shown if: (q9 (McDonalds - 7/8 Food Court) = Selected)

Experience at the McDonalds - 7/8 Food Court
q21. Please rate the McDonalds - 7/8 Food Court on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 13)

This Page is Conditionally Shown if: (q9 (Panda Express - 7/8 Food Court) = Selected)

Experience at the Panda Express - 7/8 Food Court
q22. Please rate the Panda Express - 7/8 Food Court on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 14)

This Page is Conditionally Shown if: (q9 (Peruvian Chicken - 3/4 Food Court) = Selected)

Experience at the Peruvian Chicken - 3/4 Food Court
q23. Please rate the Peruvian Chicken - 3/4 Food Court on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 15)

This Page is Conditionally Shown if: (q9 (Popeye's - Concourse) = Selected)

Experience at the Popeye's - Concourse
q24. Please rate the Popeye's - Concourse on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 16)

This Page is Conditionally Shown if: (q9 (Qdoba - 3/4 Food Court) = Selected)

Experience at the Qdoba - 3/4 Food Court
q25. Please rate the Qdoba - 3/4 Food Court on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 17)

This Page is Conditionally Shown if: (q9 (Sbarro's - Corridor 7/8 3rd floor) = Selected)

Experience at the Sbarro's - Corridor 7/8 3rd floor
q26. Please rate the Sbarro's - Corridor 7/8 3rd floor on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 18)

This Page is Conditionally Shown if: (q9 (Starbucks - 3/4 Food Court) = Selected)

Experience at the Starbucks - 3/4 Food Court
q27. Please rate the Starbucks - 3/4 Food Court on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 19)

This Page is Conditionally Shown if: (q9 (Starbucks - Concourse) = Selected)

Experience at the Starbucks - Concourse
q28. Please rate the Starbucks - Concourse on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 20)

This Page is Conditionally Shown if: (q9 (Starbucks Cart - 3/4 Food Court) = Selected)

Experience at the Starbucks Cart - 3/4 Food Court
q29. Please rate the Starbucks Cart - 3/4 Food Court on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 21)

This Page is Conditionally Shown if: (q9 (Starbucks Cart - Corridor 7/8 5th floor) = Selected)

Experience at the Starbucks Cart - Corridor 7/8 5th floor
q30. Please rate the Starbucks Cart - Corridor 7/8 5th floor on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 22)

This Page is Conditionally Shown if: (q9 (Subway - Concourse) = Selected)

Experience at the Subway - Concourse
q31. Please rate the Subway - Concourse on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         



(End of Page 23)

This Page is Conditionally Shown if: (q9 (Subway - 4th Floor) = Selected)

Experience at the Subway - 4th Floor
q32. Please rate the Subway - 4th Floor on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

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

Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



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

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(End of Page 24)

This Page is Conditionally Shown if: (q9 (Subway Cart - Corridor 5/6 5th floor) = Selected)

Experience at the Subway Cart - Corridor 5/6 5th floor
q33. Please rate the Subway Cart - Corridor 5/6 5th floor on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



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

         



(End of Page 25)

This Page is Conditionally Shown if: (q9 (Surf City/Rollers - Concourse) = Selected)

Experience at the Surf City/Rollers - Concourse
q34. Please rate the Surf City/Rollers - Concourse on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



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(End of Page 26)

This Page is Conditionally Shown if: (q9 (Taco Bell / KFC - Corridor 7/8) = Selected)

Experience at the Taco Bell/KFC - Corridor 7/8
q35. Please rate the Taco Bell/KFC - Corridor 7/8 on the following factors:
1=Poor, 10=Excellent
1

2

3

4

5

6

7

8

9

10

N/A

Cleanliness

         



Quality of Food

         



Value for the Money

         



Speed of Service Were food preparers and cashiers working efficiently?
Customer Friendly Service Were food preparers and cashiers
courteous? Did they address you by your rank, or as Sir or Ma'am? Did
they suggest other items when you ordered?
Service Accuracy Was your order correct?

         



         



         

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(End of Page 27)

Experience with %[q1] piped label% Food Service - Problems
This Question is Conditionally Shown if: (q2 (Café 4800) = Selected OR q2 (Dunkin Donuts Cart) = Selected OR q2
(Subway Cart) = Selected)
q36. Did you experience a problem at a Mark Center food outlet in the past 12 months?
 Yes
 No
This Question is Conditionally Shown if: (q36 = Yes)
q37. At which Mark Center food outlet did you experience the problem last?
 Café 4800
 Dunkin Donuts Cart
 Subway Cart
This Question is Conditionally Shown if: (q1 = Pentagon)
q38. Did you experience a problem at a Pentagon food outlet in the past 12 months?
 Yes
 No
This Question is Conditionally Shown if: (q38 = Yes)
q39. At which Pentagon food outlet did you experience the problem last?
 50/50 Fifty Fifty Grill - Concourse
 Auntie Anne's - Concourse
 Burger King Concourse
 Dunkin Donuts/Baskin Robbins - Concourse
 Dunkin Donuts/Baskin Robbins - Corridor 7/8
 Farmer's Market Café - Pentagon Library & Conf Ctr
 Fresh Kitchen by Robert Irvine - 2A1078B
 Freshens - 3/4 Food Court
 Market Basket - 2B121
 McDonalds - 7/8 Food Court
 Panda Express - 7/8 Food Court
 Peruvian Chicken - 3/4 Food Court
 Popeye's - Concourse
 Qdoba - 3/4 Food Court
 Sbarro's - Corridor 7/8 3rd floor
 Starbucks - 3/4 Food Court
 Starbucks - Concourse
 Starbucks Cart - 3/4 Food Court
 Starbucks Cart - Corridor 7/8 5th floor
 Subway - Concourse
 Subway - 4th Floor
 Subway Cart - Corridor 5/6 5th floor
 Surf City/Rollers - Concourse
 Taco Bell / KFC - Corridor 7/8
 Other (please specify) ____________________
 N/A
This Question is Conditionally Shown if: (q38 = Yes OR q36 = Yes)
q40. What was the nature of your problem?
 Availability of menu items
 Employee availability
 Employee behavior
 Employee knowledge
 Incorrect order
 Over charging
 Other customer service related issue
 Long lines at service counter
 Restaurant appearance
 Other problem ____________________
 N/A

This Question is Conditionally Shown if: (q38 = Yes OR q36 = Yes)
q41. Did you report the problem to the %[q1] piped label% food outlet staff, or via Interactive Customer
Evaluation (ICE), an online comment card application for collecting customer satisfaction feedback?
(http://ice.disa.mil)
 Reported to food outlet staff
 Reported via ICE
 Reported both ways
 Did not report the problem
This Question is Conditionally Shown if: (q41 = Reported to food outlet staff OR q41 = Reported via ICE OR q41 =
Reported both ways)
q42. Were you satisfied with the resolution of your food service problem?
 Yes
 No
 The problem was not resolved
 N/A
(End of Page 28)

q43. What do you like most about the food service offered at the %[q1] piped label%?


q44. What would most improve the food service offered at the %[q1] piped label% for you?


Personal Food Preferences & Habits
This Question is Conditionally Shown if: (q1 = Pentagon)
q45_1. What do you look for when you choose which food outlet to use at the Pentagon?
From the list below, select the Top 3 reasons why you choose one Pentagon food outlet over the others.
1st most important

Atmosphere
Brand name
Cleanliness
Comfortable seating
Consistency
Convenience
Coupon/promotions
Eco friendly
Good prices
Healthy options
Location better for socializing or discussing work issues with others
Not too crowded
On the way to the office
Quality of food
Quality of service
Size of portions
Special dietary needs

Specialty menu items
Speed of services
TVs
Type of food available
Value for the money
Value meals available
Variety of items on menu
This Question is Conditionally Shown if: (q1 = Pentagon)
q45_2. 2nd most important (Same list as q45_1)

This Question is Conditionally Shown if: (q1 = Pentagon)
q45_3. 3rd most important (Same list as q45_1)


This Question is Conditionally Shown if: (q1 = Pentagon OR q1 = Mark Center)
q46_1. Why do you purchase meals AWAY from the %[q1] piped label%?
From the list below, select the Top 3 reasons why you purchase meals AWAY from the %[q1] piped label% rather than
at the %[q1] piped label%.
1st most important

Bad experience with %[q1] piped label% food service
Better atmosphere
Better price
Better promotions
Better value for money
Better variety of items on menu
Bigger portion size
Smaller portion size
Brand Name
Cleaner
Eco friendly
Faster service
Friendlier service
Healthier food options
Higher quality of food
Location better for socializing or discussing work issues with others
More convenient
Not too crowded
On the way to work
Parking availability
Special dietary needs
Specialty menu items
To get away from work
Type of food available
TVs
Wi-Fi
This Question is Conditionally Shown if: (q1 = Pentagon OR q1 = Mark Center)
q46_2. 2nd most important (Same list as q46_1)

This Question is Conditionally Shown if: (q1 = Pentagon OR q1 = Mark Center)
q46_3. 3rd most important (Same list as q46_1)


This Question is Conditionally Shown if: (q1 = Pentagon OR q1 = Mark Center)
Dinner is Conditionally Shown if: (q1 = Pentagon)
q47. On the average, how many times per week do you purchase these meals at the %[q1] piped label%?

1 time
Breakfast
Lunch
Dinner

2 times

3 times

4 times

5 times

Never, I
brown bag

























Never, I
don't eat
this meal at
work




q48. Approximately, how long do you have for lunch?
 Other (please specify)
 30 minutes or less
 45 minutes
 1 hour or more
 N/A

(End of Page 29)

Demographic Information
The following information is for classification purposes and will be kept strictly confidential. Demographics will only be
used to determine how well the food outlets are meeting the needs of all of our food service customers.

q49. What is your gender?
 Male
 Female
 N/A

q50. What is your age?
 18-24
 35-44
 25-34
 45-54

 55-64
 65-74

q51. What is your current status?
 Active Duty Military
 DoD Civilian
 Contractor
 Military Family Member

 Reserve/Guard
 Retired Military
 Other (please specify)
 N/A

q52. What is your paygrade?
 E1-E3
 E4-E6
 E7 or above
 W1-W4
 O1-O3
 O4-O5
 O6 or above

 Civilian WG 01-10
 Civilian GS 01-08
 Civilian GS 09-12
 Civilian GS 13-15
 SES
 Other (please specify)
 N/A

 75 and older
 N/A

Thank you for helping us serve you better!
(End of Page 30)