Section 521 - Rental Assistance Management Company Quest

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - Department

RA MCR Management Co Questionnaire

Multi-Family Housing Management Co. 2015 Survey for Management Controls Review

OMB: 0503-0021

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Section 521 - Rental Assistance

Management Company Questionnaire




  1. How many properties does your company manage?

Shape1 1-30

Shape2 31-60

Shape3 61-80

Shape4 81-110

Shape5 Over 110



1

2

3

4

5

N/A

Did not Meet

Mostly Met


Met

Mostly Exceeded


Exceeded

Not Applicable




2. How did the CSC-MFH Unit meet your expectations for the following tasks?








a. Contact regarding corrections on Tenant Certifications







b. Responding to questions pertaining to payments







c. Troubleshooting MINC transmission problems







d. Responding to questions pertaining to tenant data







e. Provide new sign-up for bank changes, account number changes, etc.







f. Establish special payments







g. Resolve payment discrepancies







1

2

3

4

5

N/A

Did not Meet

Mostly Met


Met

Mostly Exceeded


Exceeded

Not Applicable




h. Notify of any late fees







i. Contacting to resolve delinquent accounts









  1. Please rate communication from CSC:


Have instructions/explanations been sufficient and clearly stated?









Shape6 Any comments or suggestions:







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Authorcharlene.broussard
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File Created2021-01-26

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