Section 521 - Rental Assistance Management Company Quest

Section 521 - Rental Assistance

Management Company Questionnaire

1. How many properties does your company manage?

1-30	31-60	61-80	81-110	Over 110

1	2	3	4	5	N/A
Did not Meet	Mostly Met	Met	Mostly Exceeded	Exceeded	Not Applicable

2. How did the CSC-MFH Unit meet your expectations for the following tasks?
a. Contact regarding corrections on Tenant Certifications
b. Responding to questions pertaining to payments
c. Troubleshooting MINC transmission problems
d. Responding to questions pertaining to tenant data
e. Provide new sign-up for bank changes, account number changes, etc.
f. Establish special payments
g. Resolve payment discrepancies

1	2	3	4	5	N/A
Did not Meet	Mostly Met	Met	Mostly Exceeded	Exceeded	Not Applicable

h. Notify of any late fees
i. Contacting to resolve delinquent accounts
Please rate communication from CSC:
Have instructions/explanations been sufficient and clearly stated?

Any comments or suggestions: