Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201410-1601-003

OMB: 1601-0014

Federal Form Document

ICR Details
1601-0014 201410-1601-003
Historical Active 201201-1601-001
DHS/OS
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular
Approved with change 04/27/2015
Retrieve Notice of Action (NOA) 10/31/2014
  Inventory as of this Action Requested Previously Approved
04/30/2018 36 Months From Approved 04/30/2015
200,000 0 45,098
375,148 0 375,148
0 0 0

This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  79 FR 53435 09/09/2014
79 FR 74734 12/16/2014
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 200,000 45,098 0 0 154,902 0
Annual Time Burden (Hours) 375,148 375,148 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$600,000
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Tyrone Huff 202 447-0106 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
10/31/2014


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