Survey to Obtain Customer Feedback re Redesigned Website

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 2140-0019 can be found here:

Documents and Forms

Document Name Document Type
Form 1 Survey to Obtain Customer Feedback re Redesigned Website Form and Instruction
1 Website Survey New_Website_Survey 2140-0019 (1).docx www.stb.dot.gov Form and Instruction
STB Fast Track Submission for Customer Feedback Survey 2140-0019 (1) .docx Request for Approval - Collection of Routine Customer Feedback IC Document

Information Collection (IC) Details

IC Title:	Survey to Obtain Customer Feedback re Redesigned Website	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	1	Website Survey	New_Website_Survey 2140-0019 (1).docx	www.stb.dot.gov	Yes	Yes	Fillable Fileable

Line of Business: Transportation

Subfunction: Ground Transportation

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 100	Number of Respondents for Small Entity: 0

Affected Public: Private Sector	Private Sector: Businesses or other for-profits, Not-for-profit institutions

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	100	100
Annual IC Time Burden (Hours)	42	42
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Request for Approval - Collection of Routine Customer Feedback	STB Fast Track Submission for Customer Feedback Survey 2140-0019 (1) .docx	07/29/2015

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.