Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.

Forms and Documents

Document Name	Status
Form 1 Survey to Obtain Customer Feedback re Redesigned Website Form and Instruction	New
Supporting Statement -- Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.pdf Supporting Statement B	2014-10-31
79 FR 43820.pdf Supplementary Document	2014-10-31
79 FR 64647.pdf Supplementary Document	2014-10-31
Supporting Statement -- Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.pdf Supporting Statement A	2014-10-31

IC Document Collections

IC ID	Document Title	Status
217698	Survey to Obtain Customer Feedback re Redesigned Website Form and Instruction	New

ICR Details

OMB Control No: 2140-0019	ICR Reference No: 201410-2140-007
Status: Historical Active	Previous ICR Reference No: 201106-2140-001
Agency/Subagency: STB	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 12/31/2014
	Date Received in OIRA: 10/31/2014
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2017	36 Months From Approved	12/31/2014
Responses	715	0	715
Time Burden (Hours)	277	0	277
Cost Burden (Dollars)	0	0	0

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Abstract: The agency will propose several collections of qualitative feedback (surveys, comment cards and focus groups) from agency stakeholders, in accordance with our commitment to improving service delivery.

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Authorizing Statute(s): US Code: 49 USC 701, 703, 721, 10101 - 16106 Name of Law: Interstate Commerce Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 43820	07/28/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 64647	10/30/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Survey to Obtain Customer Feedback re Redesigned Website	1	Website Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	715	715	0	0	0	0
Annual Time Burden (Hours)	277	277	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $15,320

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/31/2014

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