Form 1016 2014 771 NASA Main Renewal 2013_1-5-13

E-Government Website Customer Satisfaction Surveys

2014 777 DOJ CrimeSolutions (OJP Program) _2-18-14.xlsx

2014 771 NASA Main Renewal 2013_1-5-13

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Questions
Custom Questions


Sheet 1: Welcome and Thank You Text

Model Instance Name:








CrimeSolutions (OJP Program)







MID: hV1ZBI5Ywlohh55R0gklIA==






Date: 1/25/2013








Welcome and Thank You Text













Directions:










USING ALTERNATE Thank You text version.
Welcome text only change is to put name of site in first sentence.










Examples


Welcome Text Example































Welcome Text









Thank you for visiting the CrimeSolutions.gov website. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.



























































































Thank You Text Example


















DEFAULT Thank You Text





















































































ALTERNATE WEB Thank You Text











Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.




































































































































Sheet 2: Model Questions

Model Instance Name:







CrimeSolutions (OJP Program)







MID:
hV1ZBI5Ywlohh55R0gklIA==





Partitioned = Y







NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.




Date:
1/25/2013




CrimeSolutions (OJP Program)
Model questions utilize the ACSI methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS

MQ Label

MQ Label

MQ Label


Content (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Primary Resource (1=Very Unlikely, 10=Very Likely)
1 Content - Accuracy Please rate your perception of the accuracy of information on this site. 20 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
23 Primary Resource How likely are you to use this site as your primary resource for obtaining information from this agency?
2 Content - Quality Please rate the quality of information on this site. 21 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)
3 Content - Freshness Please rate the freshness of content on this site. 22 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
24 Recommend How likely are you to recommend this site to someone else?


Functionality (1=Poor, 10=Excellent, Don't Know)




Return (1=Very Unlikely, 10=Very Likely)
4 Functionality - Usefulness Please rate the usefulness of the website tools (topics drilldown, program search, etc.) provided on this site.


25 Return How likely are you to return to this site?
5 Functionality - Convenient Please rate the convenient placement of the website tools (topics drilldown, program search, etc.) on this site.




Trust (1=Strongly Disagree, 10=Strongly Agree)
6 Functionality - Variety Please rate the variety of website tools (topics drilldown, program search, etc.) on this site.


26 Trust - Best Interests I can count on this agency to act in my best interests.


Look and Feel (1=Poor, 10=Excellent, Don't Know)


27 Trust - Trustworthy I consider this agency to be trustworthy.
7 Look and Feel - Appeal Please rate the visual appeal of this site.


28 Trust - Do Right This agency can be trusted to do what is right.
8 Look and Feel - Balance Please rate the balance of graphics and text on this site.




9 Look and Feel - Readability Please rate the readability of the pages on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)





10 Navigation - Organized Please rate how well the site is organized.





11 Navigation - Options Please rate the options available for navigating this site.




12 Navigation - Layout Please rate how well the site layout helps you find what you are looking for.




13 Navigation - Clicks Please rate the number of clicks to get where you want on this site.







Online Transparency (1=Poor, 10=Excellent, Don't Know)





14 Online Transparency - Disclose Please rate how thoroughly this site discloses information about what this agency is doing.





15 Online Transparency - Quick Please rate how quickly agency information is made available on this site.





16 Online Transparency - Access Please rate how well information about this agency's actions can be accessed by the public on this site.







Site Performance (1=Poor, 10=Excellent, Don't Know)





17 Site Performance - Loading Please rate how quickly pages load on this site.





18 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





19 Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.







Sheet 3: Custom Questions

Model Instance Name:

red & strike-through: DELETE






CrimeSolutions (OJP Program)

underlined & italicized: RE-ORDER






MID: hV1ZBI5Ywlohh55R0gklIA==

pink: ADDITION






Date: 1/25/2013 blue + -->: REWORDING

















CrimeSolutions (OJP Program) CUSTOM QUESTION LIST
bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions CQ Label
LNH3159
How frequently do you visit this site? This is my first visit
Radio button, one-up vertical Single Y
Visit Frequency



Daily/more than once a day









At least once a week









At least once a month









Every few months









Once every six months or less often






LNH3160
What best describes your organizational affiliation? State government
Radio button, one-up vertical Single Y Skip Logic Group* Org.Affiliation



County or municipal government









Tribal government









Federal government









University/college/school









Private sector









Non-profit









General public









Other A





LNH3161 A Please briefly describe your other affiliation:

Text field, <100 char
N Skip Logic Group* OE_Affiliation
LNH3162
Which category best describes your professional field? Law enforcement
Drop down, select one Single Y Skip Logic Group* Role



Courts/judicial system









Corrections or detention









Elected/appointed official or staff member









Academic research









Education or training









Student









Substance abuse treatment/education/prevention









Child protection or welfare









Victim services









Social work or counseling









Mental health care









Community or faith-based organization









Media









Other B





LNH3163 B Please briefly describe your other professional role:

Text field, <100 char
N Skip Logic Group* Other role
LNH3164
What is your primary reason for visiting this site today? Guidance on an existing policy/practice/program decision or evaluation
Radio button, one-up vertical Single Y Skip Logic Group* Primary Reason



Guidance on developing a new policy, practice, or program








Find information about a specific program









Find information on program evaluation methodology









Nominate a program for review by CrimeSolutions.gov









Materials for a course I'm teaching









Materials for a course I'm taking









Information for a research project









Background information on a topic









I was just browsing, not looking for anything in particular









Other C





LNH3165 C Please briefly describe your primary reason for today's site visit:

Text field, <100 char
N Skip Logic Group* Other reason
LNH3166 In general, which of these categories best matches your main topic of interest? Corrections & Reentry N Radio button, one-up vertical Single Y Skip Logic Group* Main Topic



Courts & Sentencing O








Crime & Crime Prevention P








Drugs & Substance Abuse Q








Juveniles R








Law Enforcement/Policing Strategies









Technology & Forensics S








Victims & Victimization









Other T





LNH3167 N Which best describes your main area of interest within Corrections & Reentry topics: Community Corrections
Radio button, one-up vertical Single Y Skip Logic Group* Corrections



Inmate Programs & Treatment









Recidivism









Reentry/Release









Other U





LNH3168 U Please briefly describe your Corrections/Reentry topic:

Text field, <100 char
N Skip Logic Group* OE_Corrections
LNH3169 O Which best describes your main area of interest within Courts & Sentencing topics: Diversion
Radio button, one-up vertical Single Y Skip Logic Group* Courts



Sentencing & Sanctions









Specialized & Problem Solving Courts









Other V





LNH3170 V Please briefly describe your Courts/Sentencing topic:

Text field, <100 char
N Skip Logic Group* OE_Courts
LNH3171 P Which best describes your main area of interest within Crime & Crime Prevention topics: Community Crime Prevention Strategies
Radio button, one-up vertical Single Y Skip Logic Group* Crime



Gangs









Property Crime









Violent Crime









Other W





LNH3172 W Please briefly describe your Crime/Crime Prevention topic:

Text field, <100 char
N Skip Logic Group* OE_Crime
LNH3173 Q Which best describes your main area of interest within Drugs & Substance Abuse topics: Drug & Alcohol Crime & Offenses
Radio button, one-up vertical Single Y Skip Logic Group* Drugs



Prevention & Education









Treatment









Other X





LNH3174 X Please briefly describe your Drugs/Substance Abuse topic:

Text field, <100 char
N Skip Logic Group* OE_Drugs
LNH3175 R Which best describes your main area of interest in the Juvenile category: Child Protection/Health
Radio button, one-up vertical Single Y Skip Logic Group* Juveniles



Children Exposed to Violence









Delinquency Prevention









Risk & Protective Factors









Other Y





LNH3176 Y Please briefly describe your area of interest in the Juvenile category:

Text field, <100 char
N Skip Logic Group* OE_Juveniles
LNH3177 S Which best describes your main area of interest within Technology & Forensic topics: Forensics/Evidence
Radio button, one-up vertical Single Y Skip Logic Group* Forensics



Justice Information Systems









Technologies









Other Z





LNH3178 Z Please briefly describe your Technology/Forensic topic:

Text field, <100 char
N Skip Logic Group* OE_Forensics
LNH3179 T Please briefly describe your other topical area of interest:

Text field, <100 char
N Skip Logic Group* OE_Main Topic
LNH3180 How did you primarily look for information on the site today? I browsed the content on this Web site Radio button, one-up vertical Single Y
Method of Looking



I used the search features on this Web site









I browsed the content and used the search features on this Web site









I already knew where to go, or used a bookmark or link to direct area









I used a Web search engine, like Google or Bing









I used the site map









Other






LNH3181 Were you able to find what you were looking for on CrimeSolutions.gov today? Yes Radio button, one-up vertical Single Y Skip Logic Group* Able to Find



No D








Partially D





LNH3182 D Please tell us specifically what were you unable to find or accomplish:

Text area, no char limit
N Skip Logic Group* Unable to Find
LNH3183
How would you describe your navigation experience on this site today? (select all that apply) I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical Multi Y Skip Logic Group* Navigation



Links often did not take me where I expected









Had difficulty finding relevant information









Links/labels are difficult to understand









Too many links/navigational options to choose from









Had technical difficulties (error messages, broken links, etc.) E








I had a navigation difficulty not listed above: F





LNH3184 E Please describe which links were broken or had error messages:

Text area, no char limit
N Skip Logic Group* OE_Nav Link
LNH3185 F Please briefly describe your additional navigation difficulty:

Text area, no char limit
N Skip Logic Group* OE_Navigate
LNH3186
Did you use any search features on this site today? Yes G Radio button, one-up vertical Single Y Skip Logic Group* Search Usage



No






LNH3187 G Did you use the advanced search, or the refine results search tools on this site today? Yes H Radio button, one-up vertical Single Y Skip Logic Group* Advance Search



No H





LNH3188 H Did you find the search feature to be easy to use? Yes I Radio button, one-up vertical Single Y Skip Logic Group* Ease of search



No I





LNH3189 I Please tell us about your experience with the site's search features today. (Please select the best description) Search results were helpful
Radio button, one-up vertical Single Y Skip Logic Group* Search Experience



Results were not relevant/not what I wanted









Too many results/I needed to refine my search









Not enough results









Returned NO results J








Search required too many attempts









Received error message(s), or broken links K








Search speed was too slow









I experienced a different search issue (please explain): L





LNH3190 J What search term(s) did you use?

Text area, no char limit
N Skip Logic Group* OE_Search Terms
LNH3191 K Please describe the errors or broken links you experienced with the search feature:

Text area, no char limit
N Skip Logic Group* OE_Search Error
LNH3192 L Please describe your issue(s) with the search feature:

Text area, no char limit
N Skip Logic Group* OE_Search Issue
LNH3193
If you could make one change/improvement to this website, what would it be?

Text area, no char limit
N
Improvements
LNH3194
How did you learn about CrimeSolutions.gov? Search engine (Google, Bing, etc.)
Radio button, one-up vertical Single Y Skip Logic Group* Site Found



Prior visit (or had bookmarked/saved as favorite)









Referred by another Dept. of Justice or OJP site









Referred by different website, other than DOJ or OJP sites









Social media (Twitter, Facebook, etc.)









News source (magazine/newspaper/radio/television)









Referred by a colleague or instructor









I don't remember









Other M





LNH3195 M Please specify how you learned about this website:

Text area, no char limit
N Skip Logic Group* OE_Site





































































































































































File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy