Model Instance Name: | |||||||||||
CVC Tour | |||||||||||
MID: | MswBBENZcR8FIZ4o1RFBIw== | ||||||||||
Date: | 2/21/2012 | ||||||||||
Welcome and Thank You Text | |||||||||||
Directions: | |||||||||||
This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome text shown in the box below. | |||||||||||
Examples | |||||||||||
Welcome Text Example | |||||||||||
Welcome Text | |||||||||||
Thank you for your willingness to provide feedback to the U.S. Capitol Visitor Center! You have been selected to take a survey about the Tour of the U.S. Capitol. The survey will include very specific questions about the tour, as well as general questions about you and your entire Capitol Visitor Center experience. This survey will let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best experience possible while at the U.S. Capitol. |
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Thank You Text Example | |||||||||||
Thank You Text | |||||||||||
Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website. |
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Model Instance Name: | ||||||||
CVC Tour | ||||||||
MID: MswBBENZcR8FIZ4o1RFBIw== | ||||||||
Partitioned (Y/N)? N | ||||||||
Date: | 2/27/2012 | |||||||
CVC Tour | ||||||||
Model questions utilize the ACSI methodology to determine scores and impacts | ||||||||
ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||||
US Government (1=Poor, 10=Excellent) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
1 | U.S. Capitol Tour and Government - How well did the U.S. Capitol Tour... Foster connections between citizens and their government. |
22 | What is your overall satisfaction with the U.S. Capitol Tour? (1=Very Dissatisfied, 10=Very Satisfied) | 25 | How likely are you to return to the U.S. Capitol Visitor Center? | |||
2 | Enhance understanding of the legislative branch of government. | 23 | How well does this tour meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||||
3 | Explain the different roles and responsibilities of the House and Senate. | 24 | How does this tour compare to your idea of an ideal tour? (1=Not Very Close, 10=Very Close) |
26 | How likely are you to recommend the U.S. Capitol Tour to someone else? | |||
Capitol History (1=Poor, 10=Excellent) | Perception (1=Very Unlikely, 10=Very Likely) | |||||||
4 | U.S. History and the U.S. Capitol Tour - How well did the presented information ... Arouse curiosity in the history of the United States, Congress and the Capitol. |
27 | How likely are you to improve your perception of the U.S. Capitol Visitor Center as a result of taking the tour? | |||||
5 | Develop context about important people, places, and events in U.S. history. | Future Participation (1=Very Unlikely, 10=Very Likely) | ||||||
6 | Increase understanding of the role of citizen involvement to develop the United States. | 28 | How likely are you to express your thoughts about the U.S. Capitol Visitor Center in the next 90 days? | |||||
Tour Content (1=Strongly Disagree, 10=Strongly Agree) | Community Service (1=Very Unlikely, 10=Very Likely) | |||||||
7 | Please rate your level of agreement with the following statements: The tour advanced my knowledge and understanding of the U.S. government. |
29 | How likely are you to donate time and effort to community service in your local area? | |||||
8 | The tour is a helpful experience toward understanding U.S. history. | |||||||
9 | The tour covers its objectives. | |||||||
Communication (1=Poor, 10=Excellent) | ||||||||
10 | Thinking about your tour guide, please rate how well the guide performed in the following areas: Communication Tour guide's understanding of your questions during the tour. |
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11 | Accuracy of information provided about things viewed at the Capitol. | |||||||
12 | Ability to clearly communicate content and information throughout the tour. | |||||||
Engagement (1=Poor, 10=Excellent) | ||||||||
13 | Engagement Friendliness when speaking. |
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14 | Promptness to acknowledge questions and comments. | |||||||
15 | Respect for traditions, cultures, and needs of visitors and guests. | |||||||
Interactivity (1=Poor, 10=Excellent) | ||||||||
16 | Interactivity The ability of the guide to engage in discussions. |
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17 | The capacity to connect content with questions and discussions during the tour. | |||||||
18 | The skill of the guide to create involvement among members of the tour group. | |||||||
Tour Guide (1=Strongly Disagree, 10=Strongly Agree) | ||||||||
19 | Please rate your level of agreement with the following statements: The tour guide demonstrated professionalism throughout the tour. |
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20 | The tour guide was responsive to the questions and needs arising during the tour. | |||||||
21 | The tour guide was enthusiastic about my participation at the U.S. Capitol. |
Model Instance Name: | ||||||||
CVC Tour | ||||||||
MID: xBo8QV1YcARw0ot8d18A1w4C | ||||||||
Partitioned (Y/N)? N | ||||||||
Date: | 2/27/2012 | |||||||
CVC Tour V1 | ||||||||
Model questions utilize the ACSI methodology to determine scores and impacts | ||||||||
ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||||
US Government (1=Poor, 10=Excellent) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
1 | U.S. Capitol Tour and Government - How well did the U.S. Capitol Tour... Foster connections between citizens and their government. |
22 | What is your overall satisfaction with the U.S. Capitol Tour? (1=Very Dissatisfied, 10=Very Satisfied) | 25 | How likely are you to return to the U.S. Capitol Visitor Center? | |||
2 | Enhance understanding of the legislative branch of government. | 23 | How well does this tour meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||||
Capitol History (1=Poor, 10=Excellent) | 24 | How does this tour compare to your idea of an ideal tour? (1=Not Very Close, 10=Very Close) |
26 | How likely are you to recommend the U.S. Capitol Tour to someone else? | ||||
4 | U.S. History and the U.S. Capitol Tour - How well did the presented information ... Arouse curiosity in the history of the United States, Congress and the Capitol. |
Perception (1=Very Unlikely, 10=Very Likely) | ||||||
5 | Develop context about important people, places, and events in U.S. history. | 27 | How likely are you to improve your perception of the U.S. Capitol Visitor Center as a result of taking the tour? | |||||
Tour Content (1=Strongly Disagree, 10=Strongly Agree) | Future Participation (1=Very Unlikely, 10=Very Likely) | |||||||
7 | Please rate your level of agreement with the following statements: The tour advanced my knowledge and understanding of the U.S. government. |
28 | How likely are you to express your thoughts about the U.S. Capitol Visitor Center in the next 90 days? | |||||
8 | The tour is a helpful experience toward understanding U.S. history. | Community Service (1=Very Unlikely, 10=Very Likely) | ||||||
Communication (1=Poor, 10=Excellent) | 29 | How likely are you to donate time and effort to community service in your local area? | ||||||
10 | Thinking about your tour guide, please rate how well the guide performed in the following areas: Communication Tour guide's understanding of your questions during the tour. |
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11 | Accuracy of information provided about things viewed at the Capitol. | |||||||
Engagement (1=Poor, 10=Excellent) | ||||||||
13 | Engagement Friendliness when speaking. |
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14 | Promptness to acknowledge questions and comments. | |||||||
Interactivity (1=Poor, 10=Excellent) | ||||||||
16 | Interactivity The ability of the guide to engage in discussions. |
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17 | The capacity to connect content with questions and discussions during the tour. | |||||||
Tour Guide (1=Strongly Disagree, 10=Strongly Agree) | ||||||||
19 | Please rate your level of agreement with the following statements: The tour guide demonstrated professionalism throughout the tour. |
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20 | The tour guide was responsive to the questions and needs arising during the tour. | |||||||
Model Instance Name: | ||||||||
CVC Tour | ||||||||
MID: odkNoYU1QAMwYsME1hQgJQ4C | ||||||||
Partitioned (Y/N)? N | ||||||||
Date: | 2/27/2012 | |||||||
CVC Tour V2 | ||||||||
Model questions utilize the ACSI methodology to determine scores and impacts | ||||||||
ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||||
US Government (1=Poor, 10=Excellent) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
1 | U.S. Capitol Tour and Government - How well did the U.S. Capitol Tour... Foster connections between citizens and their government. |
22 | What is your overall satisfaction with the U.S. Capitol Tour? (1=Very Dissatisfied, 10=Very Satisfied) | 25 | How likely are you to return to the U.S. Capitol Visitor Center? | |||
3 | Explain the different roles and responsibilities of the House and Senate. | 23 | How well does this tour meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||||
Capitol History (1=Poor, 10=Excellent) | 24 | How does this tour compare to your idea of an ideal tour? (1=Not Very Close, 10=Very Close) |
26 | How likely are you to recommend the U.S. Capitol Tour to someone else? | ||||
4 | U.S. History and the U.S. Capitol Tour - How well did the presented information ... Arouse curiosity in the history of the United States, Congress and the Capitol. |
Perception (1=Very Unlikely, 10=Very Likely) | ||||||
6 | Increase understanding of the role of citizen involvement to develop the United States. | 27 | How likely are you to improve your perception of the U.S. Capitol Visitor Center as a result of taking the tour? | |||||
Tour Content (1=Strongly Disagree, 10=Strongly Agree) | Future Participation (1=Very Unlikely, 10=Very Likely) | |||||||
7 | Please rate your level of agreement with the following statements: The tour advanced my knowledge and understanding of the U.S. government. |
28 | How likely are you to express your thoughts about the U.S. Capitol Visitor Center in the next 90 days? | |||||
9 | The tour covers its objectives. | Community Service (1=Very Unlikely, 10=Very Likely) | ||||||
Communication (1=Poor, 10=Excellent) | 29 | How likely are you to donate time and effort to community service in your local area? | ||||||
10 | Thinking about your tour guide, please rate how well the guide performed in the following areas: Communication Tour guide's understanding of your questions during the tour. |
|||||||
12 | Ability to clearly communicate content and information throughout the tour. | |||||||
Engagement (1=Poor, 10=Excellent) | ||||||||
13 | Engagement Friendliness when speaking. |
|||||||
15 | Respect for traditions, cultures, and needs of visitors and guests. | |||||||
Interactivity (1=Poor, 10=Excellent) | ||||||||
16 | Interactivity The ability of the guide to engage in discussions. |
|||||||
18 | The skill of the guide to create involvement among members of the tour group. | |||||||
Tour Guide (1=Strongly Disagree, 10=Strongly Agree) | ||||||||
19 | Please rate your level of agreement with the following statements: The tour guide demonstrated professionalism throughout the tour. |
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21 | The tour guide was enthusiastic about my participation at the U.S. Capitol. | |||||||
Model Instance Name: | ||||||||
CVC Tour | ||||||||
MID: F01I09IQJNUQoI80sJl9Zg4C | ||||||||
Partitioned (Y/N)? N | ||||||||
Date: | 2/27/2012 | |||||||
CVC Tour V3 | ||||||||
Model questions utilize the ACSI methodology to determine scores and impacts | ||||||||
ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||||
US Government (1=Poor, 10=Excellent) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
2 | U.S. Capitol Tour and Government - How well did the U.S. Capitol Tour… Enhance understanding of the legislative branch of government. | 22 | What is your overall satisfaction with the U.S. Capitol Tour? (1=Very Dissatisfied, 10=Very Satisfied) | 25 | How likely are you to return to the U.S. Capitol Visitor Center? | |||
3 | Explain the different roles and responsibilities of the House and Senate. | 23 | How well does this tour meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||||
Capitol History (1=Poor, 10=Excellent) | 24 | How does this tour compare to your idea of an ideal tour? (1=Not Very Close, 10=Very Close) |
26 | How likely are you to recommend the U.S. Capitol Tour to someone else? | ||||
5 | U.S. History and the U.S. Capitol Tour - How well did the presented information … Develop context about important people, places, and events in U.S. history. | Perception (1=Very Unlikely, 10=Very Likely) | ||||||
6 | Increase understanding of the role of citizen involvement to develop the United States. | 27 | How likely are you to improve your perception of the U.S. Capitol Visitor Center as a result of taking the tour? | |||||
Tour Content (1=Strongly Disagree, 10=Strongly Agree) | Future Participation (1=Very Unlikely, 10=Very Likely) | |||||||
8 | Please rate your level of agreement with the following statements: The tour is a helpful experience toward understanding U.S. history. |
28 | How likely are you to express your thoughts about the U.S. Capitol Visitor Center in the next 90 days? | |||||
9 | The tour covers its objectives. | Community Service (1=Very Unlikely, 10=Very Likely) | ||||||
Communication (1=Poor, 10=Excellent) | 29 | How likely are you to donate time and effort to community service in your local area? | ||||||
11 | Thinking about your tour guide, please rate how well the guide performed in the following areas: Communication - Accuracy of information provided about things viewed at the Capitol. |
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12 | Ability to clearly communicate content and information throughout the tour. | |||||||
Engagement (1=Poor, 10=Excellent) | ||||||||
14 | Engagement - Promptness to acknowledge questions and comments. | |||||||
15 | Respect for traditions, cultures, and needs of visitors and guests. | |||||||
Interactivity (1=Poor, 10=Excellent) | ||||||||
17 | Interactivity - The capacity to connect content with questions and discussions during the tour. | |||||||
18 | The skill of the guide to create involvement among members of the tour group. | |||||||
Tour Guide (1=Strongly Disagree, 10=Strongly Agree) | ||||||||
20 | Please rate your level of agreement with the following statements: The tour guide was responsive to the questions and needs arising during the tour. |
|||||||
21 | The tour guide was enthusiastic about my participation at the U.S. Capitol. | |||||||
File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
File Modified | 0000-00-00 |
File Created | 0000-00-00 |