Form 1036 2014 791 NIST
E-Government Website Customer Satisfaction Surveys
2014 791 NIST.xlsx
2014 791 NIST
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Current Model Qsts
Current Custom Qsts
Custom Qsts (9-14-11)
Overview
Welcome and Thank You TextCurrent Model Qsts
Current Custom Qsts
Custom Qsts (9-14-11)
Sheet 1: Welcome and Thank You Text
Sheet 2: Current Model Qsts
| Model Instance Name: | ||||||||
| NIST Satisfaction Survey V2 | 
|
|||||||
| MID: | NFxJplIoAEE1polVUQ4hYw== | |||||||
| Partitioned: Yes | ||||||||
| NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research. | ||||||||
| Date: | 7/16/2013 | |||||||
| NIST Satisfaction Survey V2 | ||||||||
| Model questions utilize the ACSI methodology to determine scores and impacts | ||||||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||||
| MQ Label | MQ Label | MQ Label | ||||||
| Content (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Primary Resource (1=Very Unlikely, 10=Very Likely) | ||||||
| 1 | Please rate your perception of the accuracy of information on this site. | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
How likely are you to use this site as your primary resource for obtaining information from this organization? | |||||
| 2 | Please rate the quality of information on this site. | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | |||||
| 3 | Please rate the freshness of content on this site. | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
How likely are you to recommend this site to someone else? | |||||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Return (1=Very Unlikely, 10=Very Likely) | |||||||
| 4 | Please rate the visual appeal of this site. | How likely are you to return to this site in the next 30 days? | ||||||
| 5 | Please rate the balance of graphics and text on this site. | |||||||
| 6 | Please rate the readability of the pages on this site. | |||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 7 | Please rate how well the site is organized. | |||||||
| 8 | Please rate the options available for navigating this site. | 
|
||||||
| 9 | Please rate how well the site layout helps you find what you are looking for. | |||||||
| 10 | Please rate the number of clicks to get where you want on this site. | |||||||
| Online Transparency (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 11 | Please rate how thoroughly this site discloses information about what this company is doing. | |||||||
| 12 | Please rate how quickly company information is made available on this site. | |||||||
| 13 | Please rate how well information about this company's actions can be accessed by the public on this site. | |||||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 14 | Please rate how quickly pages load on this site. | |||||||
| 15 | Please rate the consistency of speed from page to page on this site. | |||||||
| 16 | Please rate the ability to load pages without getting error messages on this site. | |||||||
Sheet 3: Current Custom Qsts
| Model Instance Name: | ||||||||||
| NIST Satisfaction Survey V2 | underlined & italicized: RE-ORDER | |||||||||
| MID: | NFxJplIoAEE1polVUQ4hYw== | pink: ADDITION | ||||||||
| Date: | 7/16/2013 | blue + -->: REWORDING | ||||||||
| NIST Satisfaction Survey V2 CUSTOM QUESTION LIST | ||||||||||
| QID | Skip Logic Label | Question Text | AnswerIDs (DOT) | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| SAC1611 | How frequently do you visit this site? | SAC1611A001 | First time | Drop down, select one | Single | Y | Visit Frequency | |||
| SAC1611A002 | More than once a day | |||||||||
| SAC1611A003 | Daily | |||||||||
| SAC1611A004 | About once a week | |||||||||
| SAC1611A005 | About once a month | |||||||||
| SAC1611A006 | Every 6 months or less | |||||||||
| SAC1612 | Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required) |
SAC1612A001 | Message or recommendation from a friend on a social network | Drop down, select one | Single | Y | Rank Group* | SV - Rank 1 | ||
| SAC1612A002 | Video I saw on YouTube | Adjust Template/Style Sheet | ||||||||
| SAC1612A003 | Internet blogs or discussion forums | Randomize | ||||||||
| SAC1612A004 | Advertising on social networks (Facebook, MySpace, Twitter) | |||||||||
| SAC1612A005 | Message directly from NIST on a social network | |||||||||
| SAC1612A006 | Mobile phone text messages or alerts | |||||||||
| SAC1612A007 | Instant Message from a friend or colleague | |||||||||
| SAC1612A008 | Familiarity with NIST | |||||||||
| SAC1612A009 | Promotional email(s) from NIST | |||||||||
| SAC1612A010 | Search engine results | |||||||||
| SAC1612A011 | Word of mouth recommendation from someone I know | |||||||||
| SAC1612A012 | TV, radio, newspaper, or magazine advertising | |||||||||
| SAC1612A013 | Internet advertising | |||||||||
| SAC1612A014 | Don't know | Anchor Answer Choice | ||||||||
| SAC1612A015 | Other | Anchor Answer Choice | ||||||||
| SAC1613 | Rank 2 (Optional) | SAC1613A001 | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group* | SV - Rank 2 | ||
| SAC1613A002 | Video I saw on YouTube | Adjust Template/Style Sheet | ||||||||
| SAC1613A003 | Internet blogs or discussion forums | Randomize | ||||||||
| SAC1613A004 | Advertising on social networks (Facebook, MySpace, Twitter) | |||||||||
| SAC1613A005 | Message directly from NIST on a social network | |||||||||
| SAC1613A006 | Mobile phone text messages or alerts | |||||||||
| SAC1613A007 | Instant Message from a friend or colleague | |||||||||
| SAC1613A008 | Familiarity with NIST | |||||||||
| SAC1613A009 | Promotional email(s) from NIST | |||||||||
| SAC1613A010 | Search engine results | |||||||||
| SAC1613A011 | Word of mouth recommendation from someone I know | |||||||||
| SAC1613A012 | TV, radio, newspaper, or magazine advertising | |||||||||
| SAC1613A013 | Internet advertising | |||||||||
| SAC1613A014 | Don't know | Anchor Answer Choice | ||||||||
| SAC1613A015 | Other | Anchor Answer Choice | ||||||||
| SAC1614 | Rank 3 (Optional) | SAC1614A001 | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group* | SV - Rank 3 | ||
| SAC1614A002 | Video I saw on YouTube | Adjust Template/Style Sheet | ||||||||
| SAC1614A003 | Internet blogs or discussion forums | Randomize | ||||||||
| SAC1614A004 | Advertising on social networks (Facebook, MySpace, Twitter) | |||||||||
| SAC1614A005 | Message directly from NIST on a social network | |||||||||
| SAC1614A006 | Mobile phone text messages or alerts | |||||||||
| SAC1614A007 | Instant Message from a friend or colleague | |||||||||
| SAC1614A008 | Familiarity with NIST | |||||||||
| SAC1614A009 | Promotional email(s) from NIST | |||||||||
| SAC1614A010 | Search engine results | |||||||||
| SAC1614A011 | Word of mouth recommendation from someone I know | |||||||||
| SAC1614A012 | TV, radio, newspaper, or magazine advertising | |||||||||
| SAC1614A013 | Internet advertising | |||||||||
| SAC1614A014 | Don't know | Anchor Answer Choice | ||||||||
| SAC1614A015 | Other | Anchor Answer Choice | ||||||||
| SAC1615 | If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter) | Text area, no char limit | N | SV - Other Social Network | ||||||
| SAC1616 | Did you access our website from the United States? | SAC1616A001 | Yes | Drop down, select one | Single | Y | Location | |||
| SAC1616A002 | No | |||||||||
| SAC1617 | What was your primary reason for visiting the NIST website today? | SAC1617A001 | Learn more about NIST | Drop down, select one | Single | Y | Skip Logic Group* | Primary Reason | ||
| SAC1617A002 | Use NIST time services | |||||||||
| SAC1617A003 | Locate specific data/software | |||||||||
| SAC1617A004 | Research information on a particular topic | |||||||||
| SAC1617A005 | Locate a specific NIST report | |||||||||
| SAC1617A006 | Obtain computer security information | |||||||||
| SAC1617A007 | Locate standards information | |||||||||
| SAC1617A008 | Find out how to work with NIST | |||||||||
| SAC1617A009 | Learn how to obtain funding | |||||||||
| SAC1617A010 | Find employment | |||||||||
| SAC1617A011 | Buy NIST products | |||||||||
| SAC1617A012 | Sell to NIST | |||||||||
| SAC1617A013 | Find a NIST employee | |||||||||
| SAC1617A014 | Just curious | |||||||||
| SAC1617A015 | Other, please specify | D | ||||||||
| SAC1618 | D | Please specify your primary reason for visiting. | Text area, no char limit | N | Skip Logic Group* | OE_Primary Reason | ||||
| SAC1619 | How did you primarily look for the information you wanted to find today? | SAC1619A001 | Search feature | A, B, C | Radio button, scale, has don't know | Single | Y | Skip Logic Group* | Look for Information | |
| SAC1619A002 | Top navigation bar | |||||||||
| SAC1619A003 | Left navigation bar | |||||||||
| SAC1619A004 | Links in the center of the page | |||||||||
| SAC1619A005 | A-Z Index | |||||||||
| SAC1619A006 | Other, please specify | Z | ||||||||
| SAC1620 | Z | How did you look for information on the NIST website? | Text area, no char limit | N | Skip Logic Group* | OE_Look for Information | ||||
| SAC1621 | A | Did the search feature help you to locate what you were looking for today? | SAC1621A001 | Yes | Radio button, scale, has don't know | Single | Y | Skip Logic Group* | Search | |
| SAC1621A002 | Partially | |||||||||
| SAC1621A003 | No | |||||||||
| SAC1622 | B | Please tell us about your primary experience with the site's search feature today. | SAC1622A001 | The search feature met my needs today. | Radio button, scale, has don't know | Single | Y | Skip Logic Group* | Search Experience | |
| SAC1622A002 | I had issues with the basic search process (how to use it, terms to enter). | D | ||||||||
| SAC1622A003 | I had issues with the visual display of the search results (text size, images). | |||||||||
| SAC1622A004 | I had issues with the search results I received. | |||||||||
| SAC1622A005 | I had issues with sorting, filtering, advanced search, or lack of these options. | |||||||||
| SAC1622A006 | I had technical issues with the search feature. | E | ||||||||
| SAC1622A007 | None of these | |||||||||
| SAC1623 | D | What were your issues with the basic search process? (Please select all that apply.) | SAC1623A001 | It was not clear to me how to use the search feature | Checkbox, one-up vertical | Multi | Y | Skip Logic Group* | Basic Search | |
| SAC1623A002 | I did not know what terms to use to get the results I wanted | |||||||||
| SAC1623A003 | There were too many steps or refinements to get to what I wanted | |||||||||
| SAC1623A004 | I had a different issue with the basic search process: | F | ||||||||
| SAC1624 | F | My issue was: | Text area, no char limit | N | Skip Logic Group* | OE_Basic Search Issues | ||||
| SAC1625 | E | What were your technical issues with the search feature? (Please select all that apply.) | SAC1625A001 | Error message(s) | Radio button, scale, has don't know | Multi | Y | Skip Logic Group* | Search_Tech Issues | |
| SAC1625A002 | Search speed was too slow | |||||||||
| SAC1625A003 | I had the following technical issue: | G | ||||||||
| SAC1626 | G | My issue was: | Text area, no char limit | N | Skip Logic Group* | OE_Search_Tech Issues | ||||
| SAC1627 | C | If you could make one improvement to the search feature, which of the following would you make: | SAC1627A001 | Narrow results by a specific date | Radio button, scale, has don't know | Single | Y | Skip Logic Group* | Search Improvement | |
| SAC1627A002 | Sort results by the most popular to least popular | |||||||||
| SAC1627A003 | Narrow by searching within the first set of results I receive | |||||||||
| SAC1627A004 | Search by document type, pdf, .wav., etc. | |||||||||
| SAC1627A005 | Other improvement suggestion: | H | ||||||||
| SAC1628 | H | Other search improvement suggestion: | Text area, no char limit | N | Skip Logic Group* | OE_Search Improvement | ||||
| ACQCol0007430 | What was the primary search feature you used during your visit to NIST.gov today? | ACQCol0007430A01 | General Search | A | Radio button, scale, has don't know | Single | Y | Skip Logic Group* | Primary Search | |
| ACQCol0007430A02 | Publications Search | B | ||||||||
| ACQCol0007430A03 | Both General Search and Publications Search | C | ||||||||
| ACQCol0007430A04 | I did not use either search feature at NIST.gov | |||||||||
| ACQCol0007431 | A | Please rate your satisfaction with the general search feature at NIST.gov. | ACQCol0007431A01 | 1=Very Dissatisfied | Radio button, scale, has don't know | Single | Y | Skip Logic Group* | Rate_Gen Search | |
| ACQCol0007431A02 | 2 | |||||||||
| ACQCol0007431A03 | 3 | |||||||||
| ACQCol0007431A04 | 4 | |||||||||
| ACQCol0007431A05 | 5 | |||||||||
| ACQCol0007431A06 | 6 | |||||||||
| ACQCol0007431A07 | 7 | |||||||||
| ACQCol0007431A08 | 8 | |||||||||
| ACQCol0007431A09 | 9 | |||||||||
| ACQCol0007431A10 | 10=Very Satisfied | |||||||||
| ACQCol0007432 | B | Please rate your satisfaction with the publications search feature at NIST.gov. | ACQCol0007432A01 | 1=Very Dissatisfied | Radio button, scale, has don't know | Single | Y | Skip Logic Group* | Rate_Pub Search | |
| ACQCol0007432A02 | 2 | |||||||||
| ACQCol0007432A03 | 3 | |||||||||
| ACQCol0007432A04 | 4 | |||||||||
| ACQCol0007432A05 | 5 | |||||||||
| ACQCol0007432A06 | 6 | |||||||||
| ACQCol0007432A07 | 7 | |||||||||
| ACQCol0007432A08 | 8 | |||||||||
| ACQCol0007432A09 | 9 | |||||||||
| ACQCol0007432A10 | 10=Very Satisfied | |||||||||
| ACQCol0007433 | C | Please rate your satisfaction with the search functionality at NIST.gov. | ACQCol0007433A01 | 1=Very Dissatisfied | Radio button, scale, has don't know | Single | Y | Skip Logic Group* | Rate_Search Function | |
| ACQCol0007433A02 | 2 | |||||||||
| ACQCol0007433A03 | 3 | |||||||||
| ACQCol0007433A04 | 4 | |||||||||
| ACQCol0007433A05 | 5 | |||||||||
| ACQCol0007433A06 | 6 | |||||||||
| ACQCol0007433A07 | 7 | |||||||||
| ACQCol0007433A08 | 8 | |||||||||
| ACQCol0007433A09 | 9 | |||||||||
| ACQCol0007433A10 | 10=Very Satisfied | |||||||||
| SAC1629 | Did you find what you were looking for? | SAC1629A001 | Yes | Radio button, scale, has don't know | Single | Y | Skip Logic Group* | Find | ||
| SAC1629A002 | Not yet | A, B | ||||||||
| SAC1629A003 | No | A, B | ||||||||
| SAC1629A004 | Wasn't looking for anything in particular | |||||||||
| SAC1630 | A | If you have not yet found what you were looking for, please tell us what you were trying to find. | Text area, no char limit | N | Skip Logic Group* | OE_Find | ||||
| SAC1631 | B | If you have not yet found what you were looking for, what do you intend to do next? | SAC1631A001 | Keep looking at this site | Radio button, scale, has don't know | Single | N | Skip Logic Group* | Find_Do Next | |
| SAC1631A002 | Look elsewhere online | |||||||||
| SAC1631A003 | Try to find the information offline | |||||||||
| SAC1631A004 | Call NIST | |||||||||
| SAC1631A005 | E-mail NIST | |||||||||
| SAC1631A006 | Nothing, I was just browsing | |||||||||
| SAC1632 | How would you describe your navigation experience on this site today? (Please select all that apply.) | SAC1632A001 | Links often did not take me where I expected | A | Radio button, scale, has don't know | Multi | Y | Skip Logic Group* | Navigation Experience | |
| SAC1632A002 | Had difficulty finding relevant information/products | A | ||||||||
| SAC1632A003 | Links/labels are difficult to understand | |||||||||
| SAC1632A004 | Too many links/navigational options to choose from | |||||||||
| SAC1632A005 | Had technical difficulties (error messages, broken links, etc.) | A | ||||||||
| SAC1632A006 | Could not navigate back to previous information | |||||||||
| SAC1632A007 | I had a navigation difficulty not listed above: | B | ||||||||
| pinned>> | SAC1632A008 | I had no difficulty navigating/browsing on this site | Anchor Answer Choice | |||||||
| SAC1633 | B | Other navigation difficulty: | Text area, no char limit | N | Skip Logic Group* | OE_Navigation Difficulty | ||||
| SAC1634 | A | If applicable, please describe any specific navigation links or paths that did not take you where they should have. | Text area, no char limit | N | Skip Logic Group* | OE_Navigation Paths | ||||
| SAC1635 | What specific ways can we improve your experience navigating/browsing on this site? | Text area, no char limit | N | OE_Navigation Improvements | ||||||
| SAC1636 | What sections of the site did you visit today? (Please select all that apply.) | SAC1636A001 | Publications | Radio button, scale, has don't know | Multi | Y | Site Sections | |||
| SAC1636A002 | User Facilities | |||||||||
| SAC1636A003 | NIST Organization | |||||||||
| SAC1636A004 | News | |||||||||
| SAC1636A005 | Programs and Projects | |||||||||
| SAC1636A006 | Image Gallery | |||||||||
| SAC1637 | If you could make one improvement to this site, what would it be? | Text area, no char limit | N | OE_One Improvement | ||||||
Sheet 4: Custom Qsts (9-14-11)
| Model Instance Name: | ||||||||||
| NIST Satisfaction Survey V2 | underlined & italicized: RE-ORDER | |||||||||
| MID: | NFxJplIoAEE1polVUQ4hYw== | pink: ADDITION | ||||||||
| Date: | 7/16/2013 | blue + -->: REWORDING | ||||||||
| NIST Satisfaction Survey V2 CUSTOM QUESTION LIST | ||||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label | |
| SAC1611 | How frequently do you visit this site? | First time | Drop down, select one | Single | Y | Visit Frequency | ||||
| More than once a day | ||||||||||
| Daily | ||||||||||
| About once a week | ||||||||||
| About once a month | ||||||||||
| Every 6 months or less | ||||||||||
| SAC1612 | Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required) |
Message or recommendation from a friend on a social network | Drop down, select one | Single | Y | Rank Group* | SV - Rank 1 | |||
| Video I saw on YouTube | Adjust Template/Style Sheet | |||||||||
| Internet blogs or discussion forums | Randomize | |||||||||
| Advertising on social networks (Facebook, MySpace, Twitter) | ||||||||||
| Message directly from NIST on a social network | ||||||||||
| Mobile phone text messages or alerts | ||||||||||
| Instant Message from a friend or colleague | ||||||||||
| Familiarity with NIST | ||||||||||
| Promotional email(s) from NIST | ||||||||||
| Search engine results | ||||||||||
| Word of mouth recommendation from someone I know | ||||||||||
| TV, radio, newspaper, or magazine advertising | ||||||||||
| Internet advertising | ||||||||||
| Don't know | Anchor Answer Choice | |||||||||
| Other | Anchor Answer Choice | |||||||||
| SAC1613 | Rank 2 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group* | SV - Rank 2 | |||
| Video I saw on YouTube | Adjust Template/Style Sheet | |||||||||
| Internet blogs or discussion forums | Randomize | |||||||||
| Advertising on social networks (Facebook, MySpace, Twitter) | ||||||||||
| Message directly from NIST on a social network | ||||||||||
| Mobile phone text messages or alerts | ||||||||||
| Instant Message from a friend or colleague | ||||||||||
| Familiarity with NIST | ||||||||||
| Promotional email(s) from NIST | ||||||||||
| Search engine results | ||||||||||
| Word of mouth recommendation from someone I know | ||||||||||
| TV, radio, newspaper, or magazine advertising | ||||||||||
| Internet advertising | ||||||||||
| Don't know | Anchor Answer Choice | |||||||||
| Other | Anchor Answer Choice | |||||||||
| SAC1614 | Rank 3 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group* | SV - Rank 3 | |||
| Video I saw on YouTube | Adjust Template/Style Sheet | |||||||||
| Internet blogs or discussion forums | Randomize | |||||||||
| Advertising on social networks (Facebook, MySpace, Twitter) | ||||||||||
| Message directly from NIST on a social network | ||||||||||
| Mobile phone text messages or alerts | ||||||||||
| Instant Message from a friend or colleague | ||||||||||
| Familiarity with NIST | ||||||||||
| Promotional email(s) from NIST | ||||||||||
| Search engine results | ||||||||||
| Word of mouth recommendation from someone I know | ||||||||||
| TV, radio, newspaper, or magazine advertising | ||||||||||
| Internet advertising | ||||||||||
| Don't know | Anchor Answer Choice | |||||||||
| Other | Anchor Answer Choice | |||||||||
| SAC1615 | If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter) | Text area, no char limit | N | SV - Other Social Network | ||||||
| SAC1616 | Did you access our website from the United States? | Yes | Drop down, select one | Single | Y | Location | ||||
| No | ||||||||||
| SAC1617 | What was your primary reason for visiting the NIST website today? | Learn more about NIST | Drop down, select one | Single | Y | Skip Logic Group* | Primary Reason | |||
| Use NIST time services | ||||||||||
| Locate specific data/software | ||||||||||
| Research information on a particular topic | ||||||||||
| Locate a specific NIST report | ||||||||||
| Obtain computer security information | ||||||||||
| Locate standards information | ||||||||||
| Find out how to work with NIST | ||||||||||
| Learn how to obtain funding | ||||||||||
| Find employment | ||||||||||
| Buy NIST products | ||||||||||
| Sell to NIST | ||||||||||
| Find a NIST employee | ||||||||||
| Just curious | ||||||||||
| Other, please specify | D | |||||||||
| SAC1618 | D | Please specify your primary reason for visiting. | Text area, no char limit | N | Skip Logic Group* | OE_Primary Reason | ||||
| SAC1619 | How did you primarily look for the information you wanted to find today? | Search feature | A, B, C | Radio button, scale, has don't know | Single | Y | Skip Logic Group* | Look for Information | ||
| Top navigation bar | ||||||||||
| Left navigation bar | ||||||||||
| Links in the center of the page | ||||||||||
| A-Z Index | ||||||||||
| Other, please specify | Z | |||||||||
| SAC1620 | Z | How did you look for information on the NIST website? | Text area, no char limit | N | Skip Logic Group* | OE_Look for Information | ||||
| SAC1621 | A | Did the search feature help you to locate what you were looking for today? | Yes | Radio button, scale, has don't know | Single | Y | Skip Logic Group* | Search | ||
| Partially | ||||||||||
| No | ||||||||||
| SAC1622 | B | Please tell us about your primary experience with the site's search feature today. | The search feature met my needs today. | Radio button, scale, has don't know | Single | Y | Skip Logic Group* | Search Experience | ||
| I had issues with the basic search process (how to use it, terms to enter). | D | |||||||||
| I had issues with the visual display of the search results (text size, images). | ||||||||||
| I had issues with the search results I received. | ||||||||||
| I had issues with sorting, filtering, advanced search, or lack of these options. | ||||||||||
| I had technical issues with the search feature. | E | |||||||||
| None of these | ||||||||||
| SAC1623 | D | What were your issues with the basic search process? (Please select all that apply.) | It was not clear to me how to use the search feature | Checkbox, one-up vertical | Multi | Y | Skip Logic Group* | Basic Search | ||
| I did not know what terms to use to get the results I wanted | ||||||||||
| There were too many steps or refinements to get to what I wanted | ||||||||||
| I had a different issue with the basic search process: | F | |||||||||
| SAC1624 | F | My issue was: | Text area, no char limit | N | Skip Logic Group* | OE_Basic Search Issues | ||||
| SAC1625 | E | What were your technical issues with the search feature? (Please select all that apply.) | Error message(s) | Radio button, scale, has don't know | Multi | Y | Skip Logic Group* | Search_Tech Issues | ||
| Search speed was too slow | ||||||||||
| I had the following technical issue: | G | |||||||||
| SAC1626 | G | My issue was: | Text area, no char limit | N | Skip Logic Group* | OE_Search_Tech Issues | ||||
| SAC1627 | C | If you could make one improvement to the search feature, which of the following would you make: | Narrow results by a specific date | Radio button, scale, has don't know | Single | Y | Skip Logic Group* | Search Improvement | ||
| Sort results by the most popular to least popular | ||||||||||
| Narrow by searching within the first set of results I receive | ||||||||||
| Search by document type, pdf, .wav., etc. | ||||||||||
| Other improvement suggestion: | H | |||||||||
| SAC1628 | H | Other search improvement suggestion: | Text area, no char limit | N | Skip Logic Group* | OE_Search Improvement | ||||
| New | What was the primary search feature you used during your visit to NIST.gov today? | General Search | A | Radio button, scale, has don't know | Single | Y | Skip Logic Group* | Primary Search | ||
| Publications Search | B | |||||||||
| Both General Search and Publications Search | C | |||||||||
| I did not use either search feature at NIST.gov | ||||||||||
| New | A | Please rate your satisfaction with the general search feature at NIST.gov. | 1=Very Dissatisfied | Radio button, scale, has don't know | Single | Y | Skip Logic Group* | Rate_Gen Search | ||
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| 10=Very Satisfied | ||||||||||
| New | B | Please rate your satisfaction with the publications search feature at NIST.gov. | 1=Very Dissatisfied | Radio button, scale, has don't know | Single | Y | Skip Logic Group* | Rate_Pub Search | ||
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| New | C | Please rate your satisfaction with the search functionality at NIST.gov. | 1=Very Dissatisfied | Radio button, scale, has don't know | Single | Y | Skip Logic Group* | Rate_Search Function | ||
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| 10=Very Satisfied | ||||||||||
| SAC1629 | Did you find what you were looking for? | Yes | Radio button, scale, has don't know | Single | Y | Skip Logic Group* | Find | |||
| Not yet | A, B | |||||||||
| No | A, B | |||||||||
| Wasn't looking for anything in particular | ||||||||||
| SAC1630 | A | If you have not yet found what you were looking for, please tell us what you were trying to find. | Text area, no char limit | N | Skip Logic Group* | OE_Find | ||||
| SAC1631 | B | If you have not yet found what you were looking for, what do you intend to do next? | Keep looking at this site | Radio button, scale, has don't know | Single | N | Skip Logic Group* | Find_Do Next | ||
| Look elsewhere online | ||||||||||
| Try to find the information offline | ||||||||||
| Call NIST | ||||||||||
| E-mail NIST | ||||||||||
| Nothing, I was just browsing | ||||||||||
| SAC1632 | How would you describe your navigation experience on this site today? (Please select all that apply.) | Links often did not take me where I expected | A | Radio button, scale, has don't know | Multi | Y | Skip Logic Group* | Navigation Experience | ||
| Had difficulty finding relevant information/products | A | |||||||||
| Links/labels are difficult to understand | ||||||||||
| Too many links/navigational options to choose from | ||||||||||
| Had technical difficulties (error messages, broken links, etc.) | A | |||||||||
| Could not navigate back to previous information | ||||||||||
| I had a navigation difficulty not listed above: | B | |||||||||
| pinned>> | I had no difficulty navigating/browsing on this site | Anchor Answer Choice | ||||||||
| SAC1633 | B | Other navigation difficulty: | Text area, no char limit | N | Skip Logic Group* | OE_Navigation Difficulty | ||||
| SAC1634 | A | If applicable, please describe any specific navigation links or paths that did not take you where they should have. | Text area, no char limit | N | Skip Logic Group* | OE_Navigation Paths | ||||
| SAC1635 | What specific ways can we improve your experience navigating/browsing on this site? | Text area, no char limit | N | OE_Navigation Improvements | ||||||
| SAC1636 | What sections of the site did you visit today? (Please select all that apply.) | Publications | Radio button, scale, has don't know | Multi | Y | Site Sections | ||||
| User Facilities | ||||||||||
| NIST Organization | ||||||||||
| News | ||||||||||
| Programs and Projects | ||||||||||
| Image Gallery | ||||||||||
| SAC1637 | If you could make one improvement to this site, what would it be? | Text area, no char limit | N | OE_One Improvement | ||||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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