923 2015 FDA Blog

E-Government Website Customer Satisfaction Surveys

2015 923 FDA Blog.xlsx

2015 920 ANC_Questionnaire - 2015 926 USDA FNS Customer Service Standards

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs


Sheet 1: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text




Thank you for visiting the FDA Voice Blog. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!






























Welcome Text - Alternate
Thank You Text - Alternate




Thank you for visiting the FDA Voice Blog. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the FDA Voice Blog. Please take a few minutes to give us your feedback. All results are strictly confidential.
Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.












































































Sheet 2: Model Qsts

Model Name
FDA Voice Blog



Red & Strike-Through: Delete
Model ID
(MID)



Underlined & Italicized: Re-order
Partitioned
Yes



Pink: Addition
Date
4/2/2015



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Share Information (1=Very Unlikely, 10=Very Likely)

Look and Feel - Appeal Please rate the visual appeal of this blog.
Satisfaction - Overall What is your overall satisfaction with this blog?
(1=Very Dissatisfied, 10=Very Satisfied)


How likely are you to share the information you read on the FDA Voice blog today with someone else?

Look and Feel - Balance Please rate the balance of graphics and text on this blog.
Satisfaction - Expectations How well does this blog meet your expectations? (1=Falls Short, 10=Exceeds)

Return (1=Very Unlikely, 10=Very Likely)

Look and Feel - Readability Please rate the readability of the pages on this blog.
Satisfaction - Ideal How does this blog compare to your idea of an ideal blog?
(1=Not Very Close, 10=Very Close)


How likely are you to return to the FDA Voice blog again in the future?


Navigation (1=Poor, 10=Excellent, Don't Know)




Recommend
(1=Very Unlikely, 10=Very Likely)

Navigation - Organized Please rate how well the blog is organized.




How likely are you to recommend the FDA Voice blog to someone else?

Navigation - Options Please rate the options available for navigating this blog.






Navigation - Layout Please rate how well the blog layout helps you find what you need.







Blog Information (1=Poor, 10=Excellent, Don't Know)






Blog Information - Thoroughness Please rate the thoroughness of information provided on this blog.






Blog Information - Understandable Please rate how understandable this blog’s information is.






Blog Information - Answers Please rate how well the blog’s information provides answers to your questions.







Information Browsing (1=Poor, 10=Excellent, Don't Know)






Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this blog.






Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this blog.






Information Browsing - Features Please rate how well the features on the blog help you find the information you need.








































































































































































Sheet 3: Current CQs

Model Name FDA Voice Blog


Red & Strike-Through: Delete


Model ID (MID)


Underlined & Italicized: Re-order

Partitioned Yes


Pink: Addition

Date (1/2/2013)


Blue: Reword










QID Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label


Which of the following blog topic categories are you most interested in: Globalization
Y Radio button, one-up vertical Randomize Topic of Interest



Innovation







Regulatory Science







Food







Drugs







Medical Devices/Radiation-Emitting Products







Vaccines, Blood & Biologics







Animal & Veterinary







Tobacco Products







Other


Anchor Answer Choice


Please describe any topics/subjects you would like the FDA to write about in future blog posts:

N Text area, no char limit
OE_Blog Topics


Is the frequency at which new blog posts are published appropriate? Yes, the frequency is fine.
Y Radio button, one-up vertical
Publish Frequency



No, I would like there to be more blog posts.







No, I would like there to be fewer blog posts.






When would you prefer the FDA publishes new blog posts? Monday through Friday, business hours only
Y Radio button, one-up vertical
Publish Timing



Monday through Friday, any time of the day







No preference






When do you typically read FDA's new blog posts? As soon as the post is published
Y Radio button, one-up vertical
Read Timing



The same day a post is published







Once a week







Once a month







Other






During what time of day do you typically read FDA blog posts? As soon as they are published, time of day does not matter
Y Radio button, one-up vertical
Time of Day



Morning







Afternoon







Evening







Other






Are you signed up to receive emails when a new blog post is published? Yes
Y Radio button, one-up vertical
Emails



No







Not sure






Please select your level of agreement with the following statements about the FDA Voice Blog.

Y Radio button, scale, no don't know Multiple Lists Group*


The length of the blog posts is generally appropriate. Agree



Agreement_Length



Somewhat Agree







Disagree






The language used in the blog posts is understandable. Agree



Agreement_Language



Somewhat Agree







Disagree






There is enough information provided for me to take action (if necessary) Agree



Agreement_Action



Somewhat Agree







Disagree






The blog posts provide new and different information that I cannot get from another source. Agree



Agreement_Information



Somewhat Agree







Disagree






How did you learn about the FDA Voice Blog? FDA website
Y Radio button, one-up vertical Randomize Awareness



Other Federal Government website


OPS Group*



A friend/family member/co-worker







Another blog/article/publication







Trade association or trade publication







Search engine (i.e. Google, Bing, etc.)







Facebook







Twitter







Other
A



A Please describe how you found out about the FDA Voice Blog:


Radio button, one-up vertical OPS Group* OE_Awareness


Which of the following roles best describes you? Regulated industry B, D Y Radio button, one-up vertical Randomize Role


If you are a consultant or attorney, please select the role of the individual or organization that you represent. Consumer


Skip Logic Group*



Patient or a patient’s caregiver, family member or friend







Healthcare provider (includes physician, nurse, physician’s assistant, nurse practitioner, or pharmacist)







Public health professional







Scientist, researcher, engineer







Educator, professor, teacher, or student







Other A

Anchor Answer Choice

A Please describe your role in visiting the site today:

N Text area, no char limit Skip Logic Group* OE_Role

B Which of the following best describes the industry you are a part of: Pharmaceutical
Y Radio button, one-up vertical Skip Logic Group* Employer



Medical Device


Randomize



Food







Cosmetic







Blood







Farming







Tobacco







Other C

Anchor Answer Choice

D Do you represent an organization that defines itself as a "Small Business"? Yes

Radio button, one-up vertical Skip Logic Group* Small Business



No





C Please describe the industry you are a part of:

N Text area, no char limit OPS Group* OE_Employer


For approximately what period of time have you been reading the FDA Voice Blog? This is my first time
Y Drop down, select one




Less than a month







More than a month but less than a year







More than a year







Not sure






How old are you? 19 or under
Y Drop down, select one
Age



20-34 years old







35-49 years old







50-64 years old







65 or older







Prefer not to answer






How would you describe yourself? White
Y Drop down, select one
Ethnicity



Hispanic or Latino







Asian







Black or African American







American Indian or Alaska Native







Native Hawaiian or other Pacific Islander







Prefer not to answer






What is the highest level of education you have completed? High school or less
Y Drop down, select one
Education



Some college







College degree







Advanced degree







Prefer not to answer






What is your gender? Female
Y Drop down, select one
Gender



Male







Prefer not to answer






Please provide one suggestion on how the FDA can improve this blog.

N Text area, no char limit
OE_Improvement
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy