924 2015 924 NIH Questionnaire

E-Government Website Customer Satisfaction Surveys

2015 924 NIH_Questionnaire.xlsx

2015 920 ANC_Questionnaire - 2015 926 USDA FNS Customer Service Standards

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs (ENT)


Sheet 1: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text




Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!






























Welcome Text - Alternate
Thank You Text - Alternate




Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.
Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.












































































Sheet 2: Model Qsts

Model Name
NIH_NIEHS_NTP



Red & Strike-Through: Delete
Model ID
UcNdBBUlEhlxxZBEFQFgEQ4C



Underlined & Italicized: Re-order
Partitioned
Yes (2MQ)



Pink: Addition
Date
2/25/2015



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)
1 Look and Feel - Appeal Please rate the visual appeal of this site. 16 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
19 Return How likely are you to return to this site in the next 30 days?
2 Look and Feel - Balance Please rate the balance of graphics and text on this site. 17 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)
3 Look and Feel - Readability Please rate the readability of the pages on this site. 18 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
20 Recommend How likely are you to recommend this site to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Site Performance - Loading Please rate how quickly pages load on this site.


21 Primary Resource How likely are you to use this site as your primary resource for obtaining information from this organization?
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





6 Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)





7 Navigation - Organized Please rate how well the site is organized.





8 Navigation - Options Please rate the options available for navigating this site.





9 Navigation - Layout Please rate how well the site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)





10 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.





11 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.





12 Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





14 Site Information - Understandable Please rate how understandable this site’s information is.





15 Site Information - Answers Please rate how well the site’s information provides answers to your questions.




































































































































Sheet 3: Current CQs (ENT)

Model Name NIEHS_NTP Enterprise Browse

NI NIEHS
Red & Strike-Through: Delete

Model ID UcNdBBUlEhlxxZBEFQFgEQ4C

NT NTP
Underlined & Italicized: Re-order
Partitioned Yes (2MQ)




Pink: Addition
Date 2/25/2015




Blue: Reword









QID Skip From ENT Q's Question Text ENT Answer Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
AML5867Q001
ALL How often do you visit this site? ALL First time
Y Radio button, one-up vertical
Visit Frequency




ALL Daily

Drop down, select one




ALL Weekly







ALL Monthly







ALL Once every few months







ALL Once every 6 months or less




AML5867Q002
NI Which of the following sources primarily drove you to visit the site today? NI Followed a link from another site
Y Radio button, one-up vertical Skip Logic Group* Acquisition Source_NIEHS




NI Followed a link in an email

Drop down, select one





NI Followed a link on Facebook, Twitter, YouTube or LinkedIn








NI Followed a RSS feed link








NI Search engine results








NI Site is bookmarked and/or set as a favorite








NI Typed in the URL








NI Don't know








NI Other, please specify A



AML5867Q003 A NI Please tell us the other source that drove you to visit the site today. NI

N Text field, <100 char Skip Logic Group* OE_Acquisition Source_NIEHS
AML5867Q004
ALL What is your role in visiting the site today? ALL General public
Y Radio button, one-up vertical Skip Logic Group* Role




ALL Government staff/policy professional

Drop down, select one





ALL Healthcare professional








NT Legal or regulatory professional








NI Media








ALL Non-Pprofit/Pprofessional organization staff








ALL Public health worker or emergency responder








ALL Scientist/Rresearcher








ALL Student








ALL Teacher








NI Other, please specify A







NT Other, specify A



AML5867Q005 A NI Please specify your role in visiting the site today. NI open-ended
N Text field, <100 char Skip Logic Group* OE_Role NIEHS
AML5867Q006 A NT Specify your role in visiting the site today. NT open-ended
N Text field, <100 char Skip Logic Group* OE_Role NTP
AML5867Q007
ALL What is your primary reason for visiting this site today? NI Apply for a grant
Y Radio button, one-up vertical Skip Logic Group* Primary Reason




NI Explore the Kid's Page

Drop down, select one





NI Find brochures and fact sheets








NI Find career/employment information








NI Find contact information for a particular scientist and/or research group








NI Find general information or news about NIEHS








NI Find information about the organization structure at NIEHS








NI Find information on environmental health topics and/or health science








NI Find information on funding opportunities








NI Find research information








NI Just browsing








NI Submit a contract proposal or simplified acquisition








NI Other, please specify A







NT Find general information or news about NTP








NT Find information about the organizational structure at NTP








NT Find reports and publications D







NT Find information about personal health concerns B







NT Find public health information F







NT Find testing information B







NT Just browsing








NT Use databases, searches, or other resources B







NT Other, specify A



AML5867Q008 A NI Please specify the primary reason for your visit. NI open-ended
N Text area, no char limit Skip Logic Group* OE_Primary Reason_NIEHS
AML5867Q009 A NT Specify the primary reason for your visit. NT open-ended
N Text area, no char limit Skip Logic Group* OE_Primary Reason_NTP
AML5867Q010 B NT What databases, searches, or other resources did you use? (select all that apply) NT All Study Data or CEBS Database
Y Checkbox, one-up vertical Skip Logic Group* Archive Database_NTP




NT Bioassay Pathology








NT Download NTP Study Data








NT DrugMatrix and ToxFx Databases








NT Historical Control Database








NT NICEATM LLNA Database








NT Nonneoplastic Lesion or other Atlas








NT Site Search








NT Testing Status pages








NT Other, specify C



AML5867Q011 C NT Specify the database or search you used. NT open-ended
N Text area, no char limit Skip Logic Group* OE_Archive Database_NTP
AML5867Q012 D NT What reports and/or publications did you look at today? (select all that apply) NT An Overview of the NTP
Y Checkbox, one-up vertical Skip Logic Group* Reports and Pubs_NTP





Abstracts & Reports on Test Articles








NT Annual Report








NT Alternative Test Methods








NT Atlases








NT Background documents on nominations








NT FAQs and Fact Sheets








NT Management Status Report








NT Meeting or webinar documents








NT NICEATM publications or presentations








NT NTP Update Newsletter








NT OHAT Monographs








NT Press Releases








NT Report on Carcinogens








NT Technical or other NTP Reports








NT Other, specify E



AML5867Q013 E NT Specify the reports and/or publications you looked at today. NT open-ended
N Text area, no char limit Skip Logic Group* OE_Archive Database_NTP
AML5867Q014 F NT What Public Health information did you look at today? (select all that apply) NT Health assessment and translation
Y Checkbox, one-up vertical Skip Logic Group* Public Health Info_NTP




NT NTP Interagency Center for the Evaluation of Alternative Toxicological Methods








NT Public Health Impact or Regulatory Actions








NT Report on Carcinogens








NT Other, specify G



AML5867Q015 G NT Specify the Public Health information you looked at today. NT open-ended
N Text area, no char limit Skip Logic Group* OE_Public Health Info_NTP
AML5867Q016
ALL
NI
Were you able to accomplish what you came to do today? ALL
NI
Yes
Y Radio button, one-up vertical Skip Logic Group* Accomplish_NIEHS




NI No A
Radio button, two-up vertical





NT No A



AML5867Q017 A NI Please specify what you were unable to accomplish during your visit today. NI open-ended
N Text area, no char limit Skip Logic Group* OE_Accomplish_NIEHS


NT Were you able to accomplish what you came to do today? NT Yes
Y Drop down, select one Skip Logic Group* Accomplish_NTP




NT No A



AML5867Q018 A NT Specify what you were unable to accomplish during your visit today. NT open-ended
N Text area, no char limit Skip Logic Group* OE_Accomplish_NTP
AML5867Q019
NI How did you look for information on the site today? (Please select all that apply.) NI Search feature B,C Y Checkbox, one-up vertical Skip Logic Group* Look For_NIEHS




NI Top navigation bar








NI Links in the center of the page








NI Site map








NI Other, please specify A



AML5867Q020 A NI Please specify how you looked for information on the site. NI open-ended
N Text area, no char limit Skip Logic Group* OE_Look For_NIEHS
AML5867Q021 B NI Please describe in detail what you were primarily searching for. NI open-ended
N Text area, no char limit Skip Logic Group* OE_Search_NIEHS
AML5867Q022 C NI Were the search results relevant to your needs? NI Yes
Y Radio button, one-up vertical Skip Logic Group* Search Relevance_NIEHS



NI Partially







NI No




AML5867Q023
NT How did you look for information on the site today? (select all that apply) NT Site Search feature B,C Y Checkbox, one-up vertical Skip Logic Group* Look For_NTP




NT Advanced search feature/tool B,C







NT I already knew where it was D







NT Top navigation bar








NT Links in the center of the page








NT Quick links








NT Site map








NT Other, specify A



AML5867Q024 A NT Specify how you looked for information on the site. NT open-ended
N Text area, no char limit Skip Logic Group* OE_Look For_NTP
AML5867Q025 B NT Describe in detail what you were primarily searching for. NT open-ended
N Text area, no char limit Skip Logic Group* OE_Search_NTP
AML5867Q026 C NT Were the search results relevant to your needs? NT Yes
Y Radio button, one-up vertical Skip Logic Group* Search Relevance_NTP



NT Partially

Drop down, select one




NT No




AML5867Q027 D NT How did you learn where it was? (select all that apply) NT From a tweet
Y Checkbox, one-up vertical Skip Logic Group* Learned Where_NTP




NT Followed a link from another site








NT Followed a link in an email








NT Followed a link on Facebook, Twitter, YouTube or LinkedIn








NT Followed a RSS feed link








NT From a colleague








NT From a newspaper or magazine article








NT From a press release








NT From Federal Register notice








NT From Google or other search engine








NT From NTP listserve








NT From the NTP Update Newsletter








NT Site is bookmarked and/or set as a favorite








NT Typed in the URL








NT I don't remember








NT Other, specify E



AML5867Q028 E NT Describe how you learned where it was. NT open-ended
N Text area, no char limit Skip Logic Group* OE_Learned Where_NTP
AML5867Q029
NI What sections of the site did you visit today? (Please select all that apply.) NI About NIEHS
Y Checkbox, one-up vertical Skip Logic Group* Site Sections_NIEHS




NI Careers & Training








NI Environmental Factor








NI Funding Opportunities








NI Health & Education








NI News








NI Research








NI Other, please specify A



AML5867Q030 A NI Please specify the sections of the site you visited today. NI open-ended
N Text area, no char limit Skip Logic Group* OE_Site Sections_NIEHS
AML5867Q031
NT What sections of the site did you visit today? (select all that apply) NT Home
Y Checkbox, one-up vertical Skip Logic Group* Site Sections_NTP




NT About NTP








NT Calendar & Events








NT Databases, Searches, & Other Resources








NT Evaluation of Alternative Toxicology Methods








NT Federal Register Notices








NT Health Assessment and Translation








NT Meeting page or minutes








NT Nominate & Provide Input to NTP








NT Pathology Tables for Peer Review








NT Public Health








NT Reports & Publications








NT Report on Carcinogens








NT Search Substances Studied by NTP








NT Study Results & Research Projects








NT Testing Information








NT Tox 21








NT Contact Us








NT Other, specify A



AML5867Q032 A NT Specify the sections of the site you visited today. NT open-ended
N Text area, no char limit Skip Logic Group* OE_Site Sections_NTP
AML5867Q033
NI How would you describe your navigation experience on this site today? (Please select all that apply.) NI Links often did not take me where I expected B Y Checkbox, one-up vertical
Nav Experience_NIEHS




NI Had difficulty finding relevant information


Skip Logic Group*




NI Links/labels are difficult to understand








NI Too many links/navigational options to choose from








NI Had technical difficulties (error messages, broken links, etc.)








NI Could not navigate back to previous information








NI I had a navigation difficulty not listed above. A








I had no difficulty navigating on this site


Mutually Exclusive
AML5867Q034 A NI Please describe the navigation difficulty you encountered. NI open-ended
N Text area, no char limit Skip Logic Group* OE_Nav Experience_NIEHS
AML5867Q035 B NI Please describe any specific navigation links or paths that did not take you where they should have. NI open-ended
N Text area, no char limit Skip Logic Group* OE_Nav Links
AML5867Q036
NT How would you describe your navigation experience on this site today? (select all that apply) NT Links often did not take me where I expected B Y Checkbox, one-up vertical
Nav Experience_NTP




NT I Hhad difficulty finding relevant information


Skip Logic Group*




NT Links/labels are difficult to understand








NT Too many links/navigational options to choose from








NT I Hhad technical difficulties (error messages, broken links, etc.)








NT I Ccould not navigate back to previous information








NT I had a navigation difficulty not listed above. A







NT I had no difficulty navigating on this site


Mutually Exclusive
AML5867Q037 A NT Describe the navigation difficulty you encountered. NT open-ended
N Text area, no char limit Skip Logic Group* OE_Nav Experience_NTP
AML5867Q038 B NT Describe any specific navigation links or paths that did not take you where they should have. NT open-ended
N Text area, no char limit Skip Logic Group* OE_Nav Links_NTP
AML5867Q039
ALL As changes are made to this site, what would you like to see improved? ALL open-ended
N Text area, no char limit
OE_Improvements
AML5867Q040
ALL What is your gender? ALL Male
Y Radio button, one-up vertical
Gender




ALL Female

Drop down, select one





ALL Prefer not to respond




AML5867Q041
ALL What is your highest level of education? ALL Less than high school (grades K-8)
Y Radio button, one-up vertical
Education




ALL Some High school (grades 9 -12, no diploma)

Drop down, select one





ALL High school graduate (or equivalent)








ALL Some college (1 - 4 years, no degree)








ALL Associate's degree (including occupational or academic degrees)








ALL Bachelor's degree








ALL Master's Degree








ALL Professional school








ALL Doctorate degree









Less than high school diploma









High school graduate (or equivalent)









Bachelor's Degree, Associates Degree, or some college









Master's Degree or higher








ALL Prefer not to answer




AML5867Q042
ALL Do you consider yourself to have a background in science? ALL Yes
Y Radio button, one-up vertical
Science Background




ALL No

Drop down, select one





ALL Prefer not to answer




AML5867Q043
ALL What is your age? ALL Under 18
Y Radio button, one-up vertical
Age




ALL 18 - 24

Drop down, select one





ALL 25 - 34








ALL 35 - 44








ALL 45 - 54








ALL 55 - 64








ALL 65 or older








ALL Prefer not to respond




AML5867Q044
NT Do you reside in the United States? NT Yes
Y Drop down, select one Skip Logic Group* Location_NTP




NT No A







NT Prefer not to respond




AML5867Q045 A NT In what country do you reside? NT Afghanistan
Y Drop down, select one Skip Logic Group* Country_NTP




NT Albania







NT Algeria







NT Andorra







NT Angola







NT Antigua and Barbuda







NT Argentina








NT Armenia








NT Armenia








NT Austria








NT Azerbaijan








NT Bahamas








NT Bahrain








NT Bangladesh








NT Barbados








NT Belarus








NT Belgium








NT Belize








NT Benin








NT Bhutan








NT Bolivia (Plurinational State of)








NT Bosnia and Herzegovina








NT Botswana








NT Brazil








NT Brunei Darussalam








NT Bulgaria








NT Burkina Faso








NT Burundi








NT Cambodia








NT Cameroon








NT Canada








NT Cape Verde








NT Central African Republic








NT Chad








NT Chile








NT China








NT Colombia








NT Comoros








NT Congo








NT Cook Islands








NT Costa Rica








NT Côte d'Ivoire








NT Croatia








NT Cuba








NT Cyprus








NT Czech Republic








NT Democratic People's Republic of Korea








NT Democratic Republic of the Congo








NT Denmark








NT Djibouti








NT Dominica








NT Dominican Republic








NT Ecuador








NT Egypt








NT El Salvador








NT Equatorial Guinea








NT Eritrea








NT Estonia








NT Ethiopia








NT Fiji








NT Finland








NT France








NT Gabon








NT Gambia








NT Georgia








NT Germany








NT Ghana








NT Greece








NT Grenada








NT Guatemala








NT Guinea








NT Guinea-Bissau








NT Guyana








NT Haiti








NT Honduras








NT Hungary








NT Iceland








NT India








NT Indonesia








NT Iran (Islamic Republic of)








NT Iraq








NT Ireland








NT Israel








NT Italy








NT Jamaica








NT Japan








NT Jordan








NT Kazakhstan








NT Kenya








NT Kiribati








NT Kosovo








NT Kuwait








NT Kyrgyzstan








NT Lao People's Democratic Republic








NT Latvia








NT Lebanon








NT Lesotho








NT Liberia








NT Libya








NT Lithuania








NT Luxembourg








NT Madagascar








NT Malawi








NT Malaysia








NT Maldives








NT Mali








NT Malta








NT Marshall Islands








NT Mauritania








NT Mauritius








NT Mexico








NT Micronesia (Federated States of)








NT Monaco








NT Mongolia








NT Montenegro








NT Morocco








NT Mozambique








NT Myanmar








NT Namibia








NT Nauru








NT Nepal








NT Netherlands








NT New Zealand








NT Nicaragua








NT Niger








NT Nigeria








NT Niue








NT Norway








NT Oman








NT Pakistan








NT Palau








NT Panama








NT Papua New Guinea








NT Paraguay








NT Peru








NT Philippines








NT Poland








NT Portugal








NT Qatar








NT Republic of Korea








NT Republic of Moldova








NT Romania








NT Russian Federation








NT Rwanda








NT Saint Kitts and Nevis








NT Saint Lucia








NT Saint Vincent and the Grenadines








NT Samoa








NT San Marino








NT Sao Tome and Principe








NT Saudi Arabia








NT Senegal








NT Serbia








NT Seychelles








NT Sierra Leone








NT Singapore








NT Slovakia








NT Slovenia








NT Solomon Islands








NT Somalia








NT South Africa








NT South Sudan








NT Spain








NT Sri Lanka








NT Sudan








NT Suriname








NT Swaziland








NT Sweden








NT Switzerland








NT Syrian Arab Republic








NT Tajikistan








NT Thailand








NT The former Yugoslav Republic of Macedonia








NT Timor-Leste








NT Togo








NT Tonga








NT Trinidad and Tobago








NT Tunisia








NT Turkey








NT Turkmenistan








NT Tuvalu








NT Uganda








NT Ukraine








NT United Arab Emirates








NT United Kingdom








NT United Republic of Tanzania








NT Uruguay








NT Uzbekistan








NT Vanuatu








NT Venezuela (Bolivarian Republic of)








NT Viet Nam








NT Yemen








NT Zambia








NT Zimbabwe








NT Prefer not to respond





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