Form 931 2015 931 DOS Blogs

E-Government Website Customer Satisfaction Surveys

2015 931 DOS Blogs.xlsx

2015 931 DOS Blogs - 2015 933 FDA Email Enterprise Survey

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs


Sheet 1: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text




Thank you for visiting the Department of State DipNote blog. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!






























Welcome Text - Alternate
Thank You Text - Alternate




Thank you for visiting Department of State DipNote blog. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the Department of State DipNote blog. Please take a few minutes to give us your feedback. All results are strictly confidential.
Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments.












































































Sheet 2: Model Qsts

Model Name
Dipnote Blog Survey v2



Red & Strike-Through: Delete
Model ID
(MID)



Underlined & Italicized: Re-order
Partitioned
Yes



Pink: Addition
Date
5/13/2015



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Recommend (1=Very Unlikely, 10=Very Likely)
1 Look and Feel - Appeal Please rate the visual appeal of this site. 13 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
16 Recommend How likely are you to recommend this site to someone else?
2 Look and Feel - Balance Please rate the balance of graphics and text on this site. 14 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)

Follow on Social Media Follow on Social Media (1=Very Unlikely, 10=Very Likely)
2 Look and Feel - Readability Please rate the readability of the pages on this site. 15 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
17 How likely are you to follow the Department of State on social media such as Facebook or Twitter?


Site Performance (1=Poor, 10=Excellent, Don't Know)



Trust Trust (1=Strongly Disagree, 10=Strongly Agree)
4 Site Performance - Loading Please rate how quickly pages load on this site.


18 I can count on this Department to act in my best interests.
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.


19 I consider this Department to be trustworthy.
6 Site Performance - Completeness Please rate how completely the page content loads on this site.


20 This Department can be trusted to do what is right.


Navigation (1=Poor, 10=Excellent, Don't Know)



Comment on Blog Comment on Blog (1=Very Unlikely, 10=Very Likely)
7 Navigation - Organized Please rate how well the site is organized.


21 How likely are you to comment on a blog post on this website?
8 Navigation - Options Please rate the options available for navigating this site.



Share on Social Share Content (1=Very Unlikely, 10=Very Likely)
9 Navigation - Layout Please rate how well the site layout helps you find what you need.


22 How likely are you to share content (such as a post) from this blog by linking it to a social network site (Twitter, Facebook, LinkedIn, etc.)?


Information Browsing (1=Poor, 10=Excellent, Don't Know)





10 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.





11 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.





12 Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





14 Site Information - Understandable Please rate how understandable this site’s information is.





15 Site Information - Answers Please rate how well the site’s information provides answers to your questions.




































































































































Sheet 3: Current CQs

Model Name Dipnote Blog Survey v2



Red & Strike-Through: Delete



Model ID (MID)



Underlined & Italicized: Re-order


Partitioned Yes



Pink: Addition


Date 5/13/2015



Blue: Reword













QID Skip From Question Meta Tag Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
QID
(Group ID)
Skip Logic Label
Question Text Answer Choices
(limited to 50 characters)
Skip to






Visit Frequency How frequently do you visit this blog? First time
Y Radio button, one-up vertical
Frequency




Daily









About once a week









About once a month









Every 6 months or less







Role Which best describes you? Foreign Service Officer
Y Radio button, one-up vertical Skip Logic Group* Role



Non-governmental org.


Randomize




Press/Journalist








Citizen Journalist/Blogger








General Public/Citizen








Student








Teacher/Educator








Other, please specify: A

Anchor Answer Choice


A
Please share what other role best describes you:

N Text area, no char limit Skip Logic Group* Other Role


Accomplish Did you find what you were looking for? Yes
Y Radio button, one-up vertical
Did You Find




No









Just browsing








How did you find information on the site today? Top navigation menu
Y Radio button, one-up vertical Skip Logic Group* How Find Info




Used the search box


Randomize





Clicked on page links or images within the site pages









External search engine









Social media link









Featured stories









Other, please specify: B

Anchor Answer Choice


B
What other way did you find information?

N Text area, no char limit Skip Logic Group* OE_Find Info



Please describe your experience navigating through the site today. I had no difficulty browsing the site
Y Radio button, one-up vertical Skip Logic Group* Navigation Mutually Exclusive




I only viewed one page




Mutually Exclusive




Some links did not take me where I expected A








I was able to navigate to the general area but could not find the specific content I needed A








Categories of information did not make sense A








I experienced a technical error A








Other, please specify: Z





Z
Please describe your experience navigating through the site today:

N Text area, no char limit Skip Logic Group* OE_Navigation

A
Please tell us more about the challenges you experienced.

N Text area, no char limit Skip Logic Group* OE_Nav Challenges


Primary Reason - Federal Government or Informational Non-Profit What is your primary reason for visiting the site today? To find information regarding the State Department
Y Radio button, one-up vertical Skip Logic Group* Primary Reason



To read about current events


Randomize




To find policy information








To do research








To engage in conversations about current events








To find teacher/student resources








Other, please specify: D

Anchor Answer Choice


D
Please tell us your primary reason for visiting the site today:

N

OE_Primary Reason



What is your primary news source? Newspaper/print media
Y Radio button, one-up vertical Skip Logic Group* News Source




Television


Randomize





Radio









Traditional websites (ex: Cnn.com)









Government websites (ex: state.gov)









Blogs (ex: blogs.state.gov)









Social media (ex: Twitter, Facebook)









Other, please specify: F

Anchor Answer Choice


F
Please share with us your primary news source:

N Text area, no char limit Skip Logic Group* OE_Other News Source



How would you describe your participation with blogs.state.gov? View blogs only
Y Radio button, one-up vertical
Describe DipNote Participation




View and comment on blogs









View and share blogs in other social media networks









View, comment, and share blogs in other social media networks (Facebook, Twitter, etc.)









I don't know








How would you describe your participation with blogs in general? View and comment on blogs
Y Radio button, one-up vertical
Describe General Participation




View blogs only









View and share blogs in other social media networks









View, comment, and share blogs in other social media networks (Facebook, Twitter, etc.)









I don't know








What source brought you to the blog today? Internet search engine (ex: Google, Yahoo!, MSN)
Y Radio button, one-up vertical Skip Logic Group* Source




Email subscription to DipNote









Came across blog entry from social media network (ex: Twitter post)


Randomize





Link from a U.S. Embassy web site









Link from another web site









Link from other U.S. Federal website









RSS subscription to DipNote









Referred by a friend or colleague









Other, please specify: A

Anchor Answer Choice


A
Please share with us what other source brought you to the blog today:

N Text area, no char limit Skip Logic Group* OE_Source



Have you ever viewed a video blog on blogs.state.gov? Yes B Y Radio button, one-up vertical Skip Logic Group View Video




No C





B
Did you view a video blog today? Yes
Y Radio button, one-up vertical Skip Logic Group Video Today




No C





C
Why have you not viewed a video blog on blogs.state.gov?

N Text area, no char limit Skip Logic Group Why no video



Do you subscribe to RSS feeds? Yes E Y Radio button, one-up vertical Skip Logic Group RSS Feeds




No






E
Do you subscribe to RSS feeds from blogs.state.gov? Yes
Y Radio button, one-up vertical Skip Logic Group Our RSS Feeds




No








Do you subscribe to email updates? Yes F Y Radio button, one-up vertical Skip Logic Group Email updates




No






F
Do you subscribe to email updates from blogs.state.gov? Yes
Y Radio button, one-up vertical Skip Logic Group Our email updates




No








Were you aware that blogs.state.gov has a presence on social media sites like Facebook, Twitter, YouTube, etc.? Yes
Y Radio button, one-up vertical
Presence in SM




No








How would you most like to interact with this blog? (Please select all that apply) Bookmark or tag pages
Y Checkbox, one-up vertical OPS Group SM_Preferred




In social networks


Randomize





By adding comments









Reading blogs









Receiving email updates









Subscribing to RSS feeds









Other (please specify) A

Anchor Answer Choice


A
Please tell us how you would most like to interact with this blog:

N Text area, no char limit OPS Group OE_Preferred SM



Which of the following <b>social media services</b> have you participated in during the last month? Facebook
Y Checkbox, one-up vertical OPS Group Social Media Services




Twitter









YouTube









Tumblr









LinkedIn









Reddit









Internet Forums









Blogs









Flickr









Instagram









Pinterest









Google+









Digg









None


Mutually Exclusive





Other, please specify: D





D
What other social media services have you participated in during the last month?

N Text area, no char limit OPS Group OE_Social Media Services


Demographics: Age Please select the category that includes your <b>age</b>? 17 and under
Y Radio button, one-up vertical
Age



18 – 24








25 – 34








35 – 44








45 – 54








55 – 64








65 and over








I prefer not to respond








Did you look for blog entries that were not found on the homepage? Yes E Y Radio button, one-up vertical Skip Logic Group Use Search




No






E
How did you go about looking for these blog entries? Links from "Stories"

Checkbox, one-up vertical Skip Logic Group Search Method




Links from "Regions"


Randomize





Most recent stories









Regional map









Search feature









I did not use any of these features


Anchor Answer Choice
Mutually Exclusive



How could this site be improved?

N Text area, no char limit
OE_Improve site



If there was one thing that blogs.state.gov could do that would get you more engaged with our blog, what would it be?

N Text area, no char limit
OE_Improve engagement



Where do you primarily live now? In the U.S. A Y Radio button, one-up vertical Skip Logic Group* Location




Outside of the U.S. B








Prefer not to answer






A
Which state do you live in? Alabama
Y Drop down, select one Skip Logic Group* State




Alaska









Arizona









Arkansas









California









Colorado









Connecticut









Delaware









District of Columbia









Florida









Georgia









Hawaii









Idaho









Illinois









Indiana









Iowa









Kansas









Kentucky









Louisiana









Maine









Maryland









Massachusetts









Michigan









Minnesota









Mississippi









Missouri









Montana









Nebraska









Nevada









New Hampshire









New Jersey









New Mexico









New York









North Carolina









North Dakota









Ohio









Oklahoma









Oregon









Pennsylvania









Rhode Island









South Carolina









South Dakota









Tennessee









Texas









Utah









Vermont









Virginia









Washington









West Virginia









Wisconsin









Wyoming






B
Which country do you live in? Afghanistan
Y Drop down, select one Skip Logic Group* Country




Albania









Algeria









Andorra









Angola









Antigua and Barbuda









Argentina









Armenia









Australia









Austria









Azerbaijan









Bahamas









Bahrain









Bangladesh









Barbados









Belarus









Belgium









Belize









Benin









Bhutan









Bolivia (Plurinational State of)









Bosnia and Herzegovina









Botswana









Brazil









Brunei









Bulgaria









Burkina Faso









Burundi









Cabo Verde









Cambodia









Cameroon









Canada









Central African Republic









Chad









Chile









China









Colombia









Comoros









Congo









Costa Rica









Côte d'Ivoire









Croatia









Cuba









Cyprus









Czech Republic









Democratic Republic of the Congo









Denmark









Djibouti









Dominica









Dominican Republic









Ecuador









Egypt









El Salvador









Equatorial Guinea









Eritrea









Estonia









Ethiopia









Fiji









Finland









France









Gabon









Gambia









Georgia









Germany









Ghana









Greece









Grenada









Guatemala









Guinea









Guinea-Bissau









Guyana









Haiti









Honduras









Hungary









Iceland









India









Indonesia









Iran (Islamic Republic of)









Iraq









Ireland









Israel









Italy









Jamaica









Japan









Jordan









Kazakhstan









Kenya









Kiribati









Kosovo









Kuwait









Kyrgyzstan









Laos









Latvia









Lebanon









Lesotho









Liberia









Libya









Liechtenstein









Lithuania









Luxembourg









Madagascar









Malawi









Malaysia









Maldives









Mali









Malta









Marshall Islands









Mauritania









Mauritius









Mexico









Micronesia (Federated States of)









Monaco









Mongolia









Montenegro









Morocco









Mozambique









Myanmar









Namibia









Nauru









Nepal









Netherlands









New Zealand









Nicaragua









Niger









Nigeria









North Korea









Norway









Oman









Pakistan









Palau









Palestine









Panama









Papua New Guinea









Paraguay









Peru









Philippines









Poland









Portugal









Qatar









The Republic of Macedonia









Republic of Moldova









Romania









Russia









Rwanda









Saint Kitts and Nevis









Saint Lucia









Saint Vincent and the Grenadines









Samoa









San Marino









Sao Tome and Principe









Saudi Arabia









Senegal









Serbia









Seychelles









Sierra Leone









Singapore









Slovakia









Slovenia









Solomon Islands









Somalia









South Africa









South Korea









South Sudan









Spain









Sri Lanka









Sudan









Suriname









Swaziland









Sweden









Switzerland









Syria









Taiwan









Tajikistan









Thailand









Timor-Leste









Togo









Tonga









Trinidad and Tobago









Tunisia









Turkey









Turkmenistan









Tuvalu









Uganda









Ukraine









United Arab Emirates









United Kingdom









United Republic of Tanzania









United States of America









Uruguay









Uzbekistan









Vanuatu









Venezuela (Bolivarian Republic of)









Vatican City









Viet Nam









Yemen









Zambia









Zimbabwe







Demographics: Gender What is your gender? Male
Y Drop down, select one
Gender



Female








I prefer not to respond





File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy