942 2015 942 Nij V#

E-Government Website Customer Satisfaction Surveys

2015 942 NIJ V3.xlsx

2015 939 ACA AIR Readiness - 2015 942 NIJ v3

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Foreign Language Translation
Welcome and Thank You Text
Model Qsts
Current CQs


Sheet 1: Foreign Language Translation

Measure Name NIJ v3
(Remove this tab for non-international surveys)

Custom Qualifier Page Yes


Custom Invitation Text



Custom Tracker Text









MID Language Target Country Target Audience Website URL Notes

































































































































































Sheet 2: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text




Thank you for visiting [Company/Site/Agency]. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!






























Welcome Text - Alternate
Thank You Text - Alternate




Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.
Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.
































































































Sheet 3: Model Qsts

Model Name
NIJ v3



Red & Strike-Through: Delete
Model ID
YUlJtdwZh590dl9NJkYVIQ4C



Underlined & Italicized: Re-order
Partitioned
2MQ



Pink: Addition
Date
9/1/2015



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)
1 Look and Feel - Appeal Please rate the visual appeal of this site. 16 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
19 Return How likely are you to return to this site?
2 Look and Feel - Balance Please rate the balance of graphics and text on this site. 17 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)
3 Look and Feel - Readability Please rate the readability of the pages on this site. 18 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
20 Recommend Agency How likely are you to recommend this agency to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Trust (1=Strongly Disagree, 10=Strongly Agree)
4 Site Performance - Loading Please rate how quickly pages load on this site.


21 Trust - Best Interests I can count on this agency to act in my best interests.
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.


22 Trust - Trustworthy I consider this agency to be trustworthy.
6 Site Performance - Completeness Please rate how completely the page content loads on this site.


23 Trust - Do Right This agency can be trusted to do what is right.


Navigation (1=Poor, 10=Excellent, Don't Know)





7 Navigation - Organized Please rate how well this site is organized.





8 Navigation - Options Please rate the options available for navigating this site.





9 Navigation - Layout Please rate how well the site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)





10 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.





11 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.





12 Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





14 Site Information - Understandable Please rate how understandable this site’s information is.





15 Site Information - Answers Please rate how well the site’s information provides answers to your questions.




































































































































Sheet 4: Current CQs

Model Name NIJ v3



Red & Strike-Through: Delete

Model ID YUlJtdwZh590dl9NJkYVIQ4C



Underlined & Italicized: Re-order
Partitioned 2MQ



Pink: Addition
Date 9/1/2015



Blue: Reword










QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
KMJ6161Q001 Visit Frequency
How often do you visit this site? First time
Y Drop down, select one
Visit Frequency




Daily








Weekly








Monthly








Once every few months








Once every 6 months or less




KMJ6161Q002

What is your role in visiting the site today? Agency administrator/manager
Y Drop down, select one Skip Logic Group* Role




Law enforcement officer








Corrections officer








Officer of the Court








Author/Journalist








Trainer or educator








Behavioral/social science researcher








Forensic Science Practitioner








Technology researcher/developer








Elected/appointed official, or a member of their staffs








Student B







General Public








Other A



KMJ6161Q003
A What else best describes your role?

N Text area, no char limit Skip Logic Group* OE_Role
KMJ6161Q004
B Which profession or professions do you hope to pursue? (Select all that apply) Agency administrator/manager
Y Checkbox, one-up vertical Skip Logic Group* Profession




Law enforcement officer








Corrections officer








Officer of the Court








Trainer or educator








Behavioral/social science researcher








Forensic Science Practitioner








Technology researcher/developer








Author/Journalist








Elected/appointed official, or a member of their staffs








Non-justice related field








A profession that is not listed here




KMJ6161Q005

What is your primary reason for visiting NIJ.gov today? Guidance on a policy/practice decision or change
Y Radio button, one-up vertical Skip Logic Group* MainReason




Guidance on developing/changing a practice or intervention program








Guidance on using or buying technology/equipment








Information for a technology development project








Apply for/find information on available funding








Find or take training








Materials for a course I'm teaching








Materials for a course I'm taking








Information for a research project








Background information on a topic








List of resources on a topic








Other A



KMJ6161Q006
A What was the other primary reason for your visit to NIJ.gov today?

N Text area, no char limit Skip Logic Group* OE_MainReason
KMJ6161Q007

What prompted you to visit the NIJ site? Search engine
Y Radio button, one-up vertical Skip Logic Group* PromptedYou




Another website/link B







Email C







A colleague or instructor








Social media post








Prior use of the site








Other








I don't remember




KMJ6161Q008
B Which website/link prompted you to visit? Another DOJ site
Y Radio button, one-up vertical Skip Logic Group* Website/Link




Another government site








An association site








A university or college site








A commercial site








Other D



KMJ6161Q009
D Which other website/link prompted you to visit the NIJ Site?

N Text area, no char limit Skip Logic Group* OE_Other Website/Link
KMJ6161Q010
C Where was the email sent from? From a colleague
Y Radio button, one-up vertical Skip Logic Group* Email Origin




From NIJ








From another email service








Other




KMJ6161Q011 Accomplish
Did you accomplish what you wanted to do today on this site? Yes B Y Drop down, select one Skip Logic Group* Accomplish




No A



KMJ6161Q012 OE_Accomplish A Please tell us why you were unable to accomplish your task today:

N Text area, no char limit Skip Logic Group* OE_Not Accomplish
KMJ6161Q013
B Will you be able to use the information you found on the site today? Yes
Y Drop down, select one Skip Logic Group* Able to use




No C, D



KMJ6161Q014
C Why will you be unable to use the information you found on the site today? It is HARD TO UNDERSTAND
Y Drop down, select one Skip Logic Group* Why unable to use




It is TOO MUCH INFORMATION to be useful








It is NOT ENOUGH INFORMATION to be useful




KMJ6161Q015
D Were you looking for something that was general or specific in nature? General
Y Drop down, select one Skip Logic Group* Info type




Specific




KMJ6161Q016

How did you look for information on the site today? I used the search box on this website A Y Radio button, one-up vertical Skip Logic Group* How info found




I browsed the content on this website








I browsed the content and used the search box on this website A







I used a bookmark or link to go there directly








I used a web search engine, like Google or Bing








Other




KMJ6161Q017
A Were the search results helpful? Yes
Y Drop down, select one Skip Logic Group* Search results




No C



KMJ6161Q018
C Why were the search results not helpful? (Choose your primary reason) It returned no useful results
Y Radio button, one-up vertical Skip Logic Group* Search Difficulties




It returned too many results








Results links were broken








Results were not relevant to my search terms or needs








Results showed old versions of pages/documents








Search required too many attempts








Results were too similar/redundant








I was not sure what words to use in my search








Search speed was too slow








Other D



KMJ6161Q019
D Please describe the search difficulties you experienced:

N Text area, no char limit Skip Logic Group* OE_Search Difficulties
KMJ6161Q020

Do you use a mobile device to access the internet? Yes A Y Drop down, select one Skip Logic Group* Use Mobile




No




KMJ6161Q021
A Have you used a mobile device to access the National Institute of Justice site in the past? Yes B, C, D Y Drop down, select one Skip Logic Group* NIJ Mobile




No




KMJ6161Q022
B What type of information did you access on the NIJ site via a mobile device? (Select all that apply) Guidance on a policy/practice decision or change
Y Checkbox, one-up vertical Skip Logic Group* Mobile Info




Guidance on developing/changing a practice or intervention program








Guidance on using or buying technology/equipment








Information for a technology development project








Apply for/find information on available funding








Find or take training








Materials for a course I'm teaching








Materials for a course I'm taking








Information for a research project








Background information on a topic








List of resources on a topic








Other




KMJ6161Q023
C Are there pieces of information that are currently not on the website that you would access on a mobile device? Yes E Y Drop down, select one Skip Logic Group* Other Mobile Info




No




KMJ6161Q024
E What information would you access on a mobile device that is currently not available on the website?

N Text area, no char limit Skip Logic Group* OE_Other Mobile info
KMJ6161Q025
D How would you prefer to interact with NIJ on a mobile device? A mobile application
Y Radio button, one-up vertical Skip Logic Group* Interaction Pref




A mobile site








Either mobile application or site








I prefer to interact with NIJ on a desktop or laptop




KMJ6161Q026

How likely are you to discourage someone from interacting with this agency? 1=Very Unlikely
Y Radio button, scale, no don't know
WordofMouthIndex




2








3








4








5








6








7








8








9








Very Likely=10




KMJ6161Q027 Demographics: Gender
What is your gender? Male
Y Radio button, one-up vertical
Gender




Female








Prefer not to respond




KMJ6161Q028 Demographics: Age
Which category includes your age? Under 18
Y Radio button, one-up vertical
Age




18 - 24








25 - 34








35 - 44








45 - 54








55 - 64








65 or older








Prefer not to respond




KMJ6161Q029 OE_Improve Experience
If you could improve one thing about this website, what would it be?

N Text area, no char limit
OE_Improvement
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File Modified0000-00-00
File Created0000-00-00

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