942 2015 942 Nij V#
E-Government Website Customer Satisfaction Surveys
2015 942 NIJ V3.xlsx
2015 939 ACA AIR Readiness - 2015 942 NIJ v3
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
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Welcome and Thank You Text
Model Qsts
Current CQs
Overview
Foreign Language TranslationWelcome and Thank You Text
Model Qsts
Current CQs
Sheet 1: Foreign Language Translation
| Measure Name | NIJ v3 | (Remove this tab for non-international surveys) | 
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| Custom Qualifier Page | Yes | ||||
| Custom Invitation Text | |||||
| Custom Tracker Text | |||||
| MID | Language | Target Country | Target Audience | Website URL | Notes |
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Sheet 2: Welcome and Thank You Text
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| Welcome and Thank You Text | ||||||
| Welcome Text | Thank You Text | |||||
| Thank you for visiting [Company/Site/Agency]. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
Thank you for taking our survey - and for helping us serve you better. We appreciate your input! |
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| Welcome Text - Alternate | Thank You Text - Alternate | |||||
| Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential. | Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site. |
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Sheet 3: Model Qsts
| Model Name | NIJ v3 |
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| Model ID | YUlJtdwZh590dl9NJkYVIQ4C | Underlined & Italicized: Re-order | ||||||
| Partitioned | 2MQ | Pink: Addition | ||||||
| Date | 9/1/2015 | Blue: Reword | ||||||
| Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
| 1 | Look and Feel - Appeal | Please rate the visual appeal of this site. | 16 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
19 | Return | How likely are you to return to this site? |
| 2 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | 17 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||
| 3 | Look and Feel - Readability | Please rate the readability of the pages on this site. | 18 | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
20 | Recommend Agency | How likely are you to recommend this agency to someone else? |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Trust (1=Strongly Disagree, 10=Strongly Agree) | |||||||
| 4 | Site Performance - Loading | Please rate how quickly pages load on this site. | 21 | Trust - Best Interests | I can count on this agency to act in my best interests. | |||
| 5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | 22 | Trust - Trustworthy | I consider this agency to be trustworthy. | |||
| 6 | Site Performance - Completeness | Please rate how completely the page content loads on this site. | 23 | Trust - Do Right | This agency can be trusted to do what is right. | |||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 7 | Navigation - Organized | Please rate how well this site is organized. | ||||||
| 8 | Navigation - Options | Please rate the options available for navigating this site. | ||||||
| 9 | Navigation - Layout | Please rate how well the site layout helps you find what you need. | ||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this site. | ||||||
| 11 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | ||||||
| 12 | Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | ||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 13 | Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | ||||||
| 14 | Site Information - Understandable | Please rate how understandable this site’s information is. | ||||||
| 15 | Site Information - Answers | Please rate how well the site’s information provides answers to your questions. | ||||||
Sheet 4: Current CQs
| Model Name | NIJ v3 |
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| Model ID | YUlJtdwZh590dl9NJkYVIQ4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | 2MQ | Pink: Addition | |||||||
| Date | 9/1/2015 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| KMJ6161Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Drop down, select one | Visit Frequency | |||
| Daily | |||||||||
| Weekly | |||||||||
| Monthly | |||||||||
| Once every few months | |||||||||
| Once every 6 months or less | |||||||||
| KMJ6161Q002 | What is your role in visiting the site today? | Agency administrator/manager | Y | Drop down, select one | Skip Logic Group* | Role | |||
| Law enforcement officer | |||||||||
| Corrections officer | |||||||||
| Officer of the Court | |||||||||
| Author/Journalist | |||||||||
| Trainer or educator | |||||||||
| Behavioral/social science researcher | |||||||||
| Forensic Science Practitioner | |||||||||
| Technology researcher/developer | |||||||||
| Elected/appointed official, or a member of their staffs | |||||||||
| Student | B | ||||||||
| General Public | |||||||||
| Other | A | ||||||||
| KMJ6161Q003 | A | What else best describes your role? | N | Text area, no char limit | Skip Logic Group* | OE_Role | |||
| KMJ6161Q004 | B | Which profession or professions do you hope to pursue? (Select all that apply) | Agency administrator/manager | Y | Checkbox, one-up vertical | Skip Logic Group* | Profession | ||
| Law enforcement officer | |||||||||
| Corrections officer | |||||||||
| Officer of the Court | |||||||||
| Trainer or educator | |||||||||
| Behavioral/social science researcher | |||||||||
| Forensic Science Practitioner | |||||||||
| Technology researcher/developer | |||||||||
| Author/Journalist | |||||||||
| Elected/appointed official, or a member of their staffs | |||||||||
| Non-justice related field | |||||||||
| A profession that is not listed here | |||||||||
| KMJ6161Q005 | What is your primary reason for visiting NIJ.gov today? | Guidance on a policy/practice decision or change | Y | Radio button, one-up vertical | Skip Logic Group* | MainReason | |||
| Guidance on developing/changing a practice or intervention program | |||||||||
| Guidance on using or buying technology/equipment | |||||||||
| Information for a technology development project | |||||||||
| Apply for/find information on available funding | |||||||||
| Find or take training | |||||||||
| Materials for a course I'm teaching | |||||||||
| Materials for a course I'm taking | |||||||||
| Information for a research project | |||||||||
| Background information on a topic | |||||||||
| List of resources on a topic | |||||||||
| Other | A | ||||||||
| KMJ6161Q006 | A | What was the other primary reason for your visit to NIJ.gov today? | N | Text area, no char limit | Skip Logic Group* | OE_MainReason | |||
| KMJ6161Q007 | What prompted you to visit the NIJ site? | Search engine | Y | Radio button, one-up vertical | Skip Logic Group* | PromptedYou | |||
| Another website/link | B | ||||||||
| C | |||||||||
| A colleague or instructor | |||||||||
| Social media post | |||||||||
| Prior use of the site | |||||||||
| Other | |||||||||
| I don't remember | |||||||||
| KMJ6161Q008 | B | Which website/link prompted you to visit? | Another DOJ site | Y | Radio button, one-up vertical | Skip Logic Group* | Website/Link | ||
| Another government site | |||||||||
| An association site | |||||||||
| A university or college site | |||||||||
| A commercial site | |||||||||
| Other | D | ||||||||
| KMJ6161Q009 | D | Which other website/link prompted you to visit the NIJ Site? | N | Text area, no char limit | Skip Logic Group* | OE_Other Website/Link | |||
| KMJ6161Q010 | C | Where was the email sent from? | From a colleague | Y | Radio button, one-up vertical | Skip Logic Group* | Email Origin | ||
| From NIJ | |||||||||
| From another email service | |||||||||
| Other | |||||||||
| KMJ6161Q011 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | B | Y | Drop down, select one | Skip Logic Group* | Accomplish | |
| No | A | ||||||||
| KMJ6161Q012 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task today: | N | Text area, no char limit | Skip Logic Group* | OE_Not Accomplish | ||
| KMJ6161Q013 | B | Will you be able to use the information you found on the site today? | Yes | Y | Drop down, select one | Skip Logic Group* | Able to use | ||
| No | C, D | ||||||||
| KMJ6161Q014 | C | Why will you be unable to use the information you found on the site today? | It is HARD TO UNDERSTAND | Y | Drop down, select one | Skip Logic Group* | Why unable to use | ||
| It is TOO MUCH INFORMATION to be useful | |||||||||
| It is NOT ENOUGH INFORMATION to be useful | |||||||||
| KMJ6161Q015 | D | Were you looking for something that was general or specific in nature? | General | Y | Drop down, select one | Skip Logic Group* | Info type | ||
| Specific | |||||||||
| KMJ6161Q016 | How did you look for information on the site today? | I used the search box on this website | A | Y | Radio button, one-up vertical | Skip Logic Group* | How info found | ||
| I browsed the content on this website | |||||||||
| I browsed the content and used the search box on this website | A | ||||||||
| I used a bookmark or link to go there directly | |||||||||
| I used a web search engine, like Google or Bing | |||||||||
| Other | |||||||||
| KMJ6161Q017 | A | Were the search results helpful? | Yes | Y | Drop down, select one | Skip Logic Group* | Search results | ||
| No | C | ||||||||
| KMJ6161Q018 | C | Why were the search results not helpful? (Choose your primary reason) | It returned no useful results | Y | Radio button, one-up vertical | Skip Logic Group* | Search Difficulties | ||
| It returned too many results | |||||||||
| Results links were broken | |||||||||
| Results were not relevant to my search terms or needs | |||||||||
| Results showed old versions of pages/documents | |||||||||
| Search required too many attempts | |||||||||
| Results were too similar/redundant | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search speed was too slow | |||||||||
| Other | D | ||||||||
| KMJ6161Q019 | D | Please describe the search difficulties you experienced: | N | Text area, no char limit | Skip Logic Group* | OE_Search Difficulties | |||
| KMJ6161Q020 | Do you use a mobile device to access the internet? | Yes | A | Y | Drop down, select one | Skip Logic Group* | Use Mobile | ||
| No | |||||||||
| KMJ6161Q021 | A | Have you used a mobile device to access the National Institute of Justice site in the past? | Yes | B, C, D | Y | Drop down, select one | Skip Logic Group* | NIJ Mobile | |
| No | |||||||||
| KMJ6161Q022 | B | What type of information did you access on the NIJ site via a mobile device? (Select all that apply) | Guidance on a policy/practice decision or change | Y | Checkbox, one-up vertical | Skip Logic Group* | Mobile Info | ||
| Guidance on developing/changing a practice or intervention program | |||||||||
| Guidance on using or buying technology/equipment | |||||||||
| Information for a technology development project | |||||||||
| Apply for/find information on available funding | |||||||||
| Find or take training | |||||||||
| Materials for a course I'm teaching | |||||||||
| Materials for a course I'm taking | |||||||||
| Information for a research project | |||||||||
| Background information on a topic | |||||||||
| List of resources on a topic | |||||||||
| Other | |||||||||
| KMJ6161Q023 | C | Are there pieces of information that are currently not on the website that you would access on a mobile device? | Yes | E | Y | Drop down, select one | Skip Logic Group* | Other Mobile Info | |
| No | |||||||||
| KMJ6161Q024 | E | What information would you access on a mobile device that is currently not available on the website? | N | Text area, no char limit | Skip Logic Group* | OE_Other Mobile info | |||
| KMJ6161Q025 | D | How would you prefer to interact with NIJ on a mobile device? | A mobile application | Y | Radio button, one-up vertical | Skip Logic Group* | Interaction Pref | ||
| A mobile site | |||||||||
| Either mobile application or site | |||||||||
| I prefer to interact with NIJ on a desktop or laptop | |||||||||
| KMJ6161Q026 | How likely are you to discourage someone from interacting with this agency? | 1=Very Unlikely | Y | Radio button, scale, no don't know | WordofMouthIndex | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| Very Likely=10 | |||||||||
| KMJ6161Q027 | Demographics: Gender | What is your gender? | Male | Y | Radio button, one-up vertical | Gender | |||
| Female | |||||||||
| Prefer not to respond | |||||||||
| KMJ6161Q028 | Demographics: Age | Which category includes your age? | Under 18 | Y | Radio button, one-up vertical | Age | |||
| 18 - 24 | |||||||||
| 25 - 34 | |||||||||
| 35 - 44 | |||||||||
| 45 - 54 | |||||||||
| 55 - 64 | |||||||||
| 65 or older | |||||||||
| Prefer not to respond | |||||||||
| KMJ6161Q029 | OE_Improve Experience | If you could improve one thing about this website, what would it be? | N | Text area, no char limit | OE_Improvement | ||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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