Form 948 2015 948 DHS CIS Mobile

---

Overview

Welcome and Thank You Text
Model Qsts
Current CQs

---

Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thanks for visiting the USCIS.gov website. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking the USCIS.gov survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

---

Sheet 2: Model Qsts

Model Name		USCIS Mobile Satisfaction Survey					Red & Strike-Through: Delete
Model ID		(MID)					Underlined & Italicized: Re-order
Partitioned		Yes 2MQ					Pink: Addition
Date		8/13/2015					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this mobile site.	16	Satisfaction - Overall	What is your overall satisfaction with this mobile site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Likelihood to Return	How likely are you to return to this site?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this mobile site.	17	Satisfaction - Expectations	How well does this mobile site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this mobile site.	18	Satisfaction - Ideal	How does this mobile site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	20	Recommend	How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this mobile site.				21	Primary Resource	How likely are you to use this site as your primary resource for obtaining information about immigration and citizenship?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this mobile site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this mobile site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well this mobile site is organized.
8	Navigation - Options	Please rate the options available for navigating this mobile site.
9	Navigation - Layout	Please rate how well the mobile site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this mobile site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this mobile site.
12	Information Browsing - Features	Please rate how well the features on the mobile site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information on this mobile site.
14	Site Information - Understandable	Please rate how understandable information is on this mobile site.
15	Site Information - Answers	Please rate how well the information provides answers to your questions.

---

Sheet 3: Current CQs

Model Name		USCIS Mobile Satisfaction Survey				Red & Strike-Through: Delete
Model ID		(MID)				Underlined & Italicized: Re-order
Partitioned		Yes 2MQ				Pink: Addition
Date		9/16/2015				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
	Visit Frequency		How often do you visit this site?	First time		Y	Radio button, one-up vertical		Visit Frequency
				Daily
				Weekly
				Monthly
				Once every few months
				Once every 6 months or less
	Role		What is your primary role in visiting the site today?	U.S. born citizen		Y	Radio button, one-up vertical	Skip Logic Group*	Role
				Naturalized U.S. citizen
				Permanent Resident (green card holder)
				Conditional Resident
				Citizen of a foreign country
				Fiancé K-1
				Visitor/nonimmigrant
				Temporary Worker
				Student or Exchange Visitor
				Employer
				Attorney
				Other, please specify:	A
		A	Other role			N	Text field, <100 char	Skip Logic Group*	Other role
	Primary Reason - Federal Government		What is your primary reason for visiting the site today?	Just browsing		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Get general information before I file my case
				Case status information
				Working in the USA
				Find citizenship requirements
				Research green card information
				Find form(s)
				Download form(s)
				Check filing fees
				Find/research immigration laws
				Find naturalization text/study materials
				Read the latest news releases
				Learn about USCIS
				Find a USCIS office
				Make an appointment
				Other, please specify:	A
		A	Other primary reason			N	Text field, <100 char	Skip Logic Group*	Other reason
	Accomplish		Did you accomplish what you wanted to do today on this site?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish
				Still looking	A
				No	A
	OE_Accomplish	A	Please tell us why you were unable to accomplish your task today.			N	Text area, no char limit	Skip Logic Group*	OE_Accomplish
			What method do you primarily use to find information on this site?	Site's search feature		Y	Radio button, one-up vertical		Method
				Top navigation bar
				Links on the pages
				Forms search
				Homepage banners or icons
				Index (site map)
				Used an external search engine (i.e. Google)
				Just browsing
	OE_Improve Experience		What else would you like to share with us to help improve your online experience with USCIS.gov?			N	Text area, no char limit		OE_Improve Experience