Form 978 2015 978 NIST Qnaire - 5-25-16 NIST

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Overview

Welcome and Thank You Text
Proposed Model Questions
Current Model Qsts
Current Custom Qsts
Custom Qsts (9-14-11)

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
NIST Satisfaction Survey V2
MID:	0
Date:	Fill In Date
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	bharati.hulbanni: if STORES MEASURE: do NOT use any welcome text. Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	bharati.hulbanni: TY text can be used for all measure types (call center, web, stores, mobile etc.) Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
	ALTERNATE WEB Thank You Text
	bharati.hulbanni: Use this TY text ONLY for WEB Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

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Sheet 2: Proposed Model Questions

Model Instance Name:
NIST Satisfaction Survey V3
MID:
Partitioned: Yes 2MQ
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:		4/18/2016
NIST Satisfaction Survey V3
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Primary Resource (1=Very Unlikely, 10=Very Likely)
		Please rate your perception of the accuracy of information on this site.			What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)			How likely are you to use this site as your primary resource for obtaining information from this organization?
		Please rate the quality of information on this site.			How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
		Please rate the freshness of content on this site.			How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)			How likely are you to recommend this site to someone else?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)						Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.						How likely are you to return to this site in the next 30 days?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
3	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
4	Site Performance - Loading	Please rate how quickly pages load on this site.
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well the site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
		Please rate how well the site layout helps you find what you are looking for.
		Please rate the number of clicks to get where you want on this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
12	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
14	Site Information - Understandable	Please rate how understandable this site’s information is.
15	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.
		Online Transparency (1=Poor, 10=Excellent, Don't Know)
		Please rate how thoroughly this site discloses information about what this company is doing.
		Please rate how quickly company information is made available on this site.
		Please rate how well information about this company's actions can be accessed by the public on this site.

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Sheet 3: Current Model Qsts

Model Instance Name:
NIST Satisfaction Survey V2
MID:	NFxJplIoAEE1polVUQ4hYw==
Partitioned: Yes
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:		7/16/2013
NIST Satisfaction Survey V2
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Primary Resource (1=Very Unlikely, 10=Very Likely)
1		Please rate your perception of the accuracy of information on this site.			What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)			How likely are you to use this site as your primary resource for obtaining information from this organization?
2		Please rate the quality of information on this site.			How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3		Please rate the freshness of content on this site.			How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)			How likely are you to recommend this site to someone else?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)						Return (1=Very Unlikely, 10=Very Likely)
4		Please rate the visual appeal of this site.						How likely are you to return to this site in the next 30 days?
5		Please rate the balance of graphics and text on this site.
6		Please rate the readability of the pages on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7		Please rate how well the site is organized.
8		Please rate the options available for navigating this site.
9		Please rate how well the site layout helps you find what you are looking for.
10		Please rate the number of clicks to get where you want on this site.
		Online Transparency (1=Poor, 10=Excellent, Don't Know)
11		Please rate how thoroughly this site discloses information about what this company is doing.
12		Please rate how quickly company information is made available on this site.
13		Please rate how well information about this company's actions can be accessed by the public on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
14		Please rate how quickly pages load on this site.
15		Please rate the consistency of speed from page to page on this site.
16		Please rate the ability to load pages without getting error messages on this site.

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Sheet 4: Current Custom Qsts

Model Instance Name:				red & strike-through: DELETE
NIST Satisfaction Survey V2				underlined & italicized: RE-ORDER
MID:	NFxJplIoAEE1polVUQ4hYw==			pink: ADDITION
Date:	7/16/2013			blue + -->: REWORDING
NIST Satisfaction Survey V2 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	AnswerIDs (DOT)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
SAC1637		If you could make one improvement to this site, what would it be?				Text area, no char limit		N		OE_One Improvement
SAC1611		How frequently do you visit this site?	SAC1611A001	First time		Drop down, select one	Single	Y	Skip Logic Group*	Visit Frequency
			SAC1611A002	More than once a day
			SAC1611A003	Daily
			SAC1611A004	About once a week
			SAC1611A005	About once a month
			SAC1611A006	Every 6 months or less
		What was your opinion of NIST's new website design in comparison to the old?		Much worse	C, D	Radio button, one-up vertical	Single	Y	Skip Logic Group*	NewSite
				Worse	C, D
				About the same	D
				Better	B, D
				Much better	B, D
				Don't know / Did not notice the changes
	B	What do you like best about the new site?				Text area, no char limit		N	Skip Logic Group*	OE_NewSiteBetter
	C	Why do you think the new site is worse than the old?				Text area, no char limit		N	Skip Logic Group*	OE_NewSiteWorse
	D	Was it easier or harder to find the information you needed on the site?		Much harder	E	Radio button, one-up vertical		Y	Skip Logic Group*	NewSiteInfo
				Harder	E
				About the same
				Easier
				Much easier
	E	Why was it harder to find your needed information?				Text area, no char limit		N	Skip Logic Group*	OE_NewSiteInfo
SAC1612		Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)	SAC1612A001	Message or recommendation from a friend on a social network		Drop down, select one	Single	Y	Rank Group*	SV - Rank 1
			SAC1612A002	Video I saw on YouTube					Adjust Template/Style Sheet
			SAC1612A003	Internet blogs or discussion forums					Randomize
			SAC1612A004	Advertising on social networks (Facebook, MySpace, Twitter)
			SAC1612A005	Message directly from NIST on a social network
			SAC1612A006	Mobile phone text messages or alerts
			SAC1612A007	Instant Message from a friend or colleague
			SAC1612A008	Familiarity with NIST
			SAC1612A009	Promotional email(s) from NIST
			SAC1612A010	Search engine results
			SAC1612A011	Word of mouth recommendation from someone I know
			SAC1612A012	TV, radio, newspaper, or magazine advertising
			SAC1612A013	Internet advertising
			SAC1612A014	Don't know					Anchor Answer Choice
			SAC1612A015	Other					Anchor Answer Choice
SAC1613		Rank 2 (Optional)	SAC1613A001	Message or recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group*	SV - Rank 2
			SAC1613A002	Video I saw on YouTube					Adjust Template/Style Sheet
			SAC1613A003	Internet blogs or discussion forums					Randomize
			SAC1613A004	Advertising on social networks (Facebook, MySpace, Twitter)
			SAC1613A005	Message directly from NIST on a social network
			SAC1613A006	Mobile phone text messages or alerts
			SAC1613A007	Instant Message from a friend or colleague
			SAC1613A008	Familiarity with NIST
			SAC1613A009	Promotional email(s) from NIST
			SAC1613A010	Search engine results
			SAC1613A011	Word of mouth recommendation from someone I know
			SAC1613A012	TV, radio, newspaper, or magazine advertising
			SAC1613A013	Internet advertising
			SAC1613A014	Don't know					Anchor Answer Choice
			SAC1613A015	Other					Anchor Answer Choice
SAC1614		Rank 3 (Optional)	SAC1614A001	Message or recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group*	SV - Rank 3
			SAC1614A002	Video I saw on YouTube					Adjust Template/Style Sheet
			SAC1614A003	Internet blogs or discussion forums					Randomize
			SAC1614A004	Advertising on social networks (Facebook, MySpace, Twitter)
			SAC1614A005	Message directly from NIST on a social network
			SAC1614A006	Mobile phone text messages or alerts
			SAC1614A007	Instant Message from a friend or colleague
			SAC1614A008	Familiarity with NIST
			SAC1614A009	Promotional email(s) from NIST
			SAC1614A010	Search engine results
			SAC1614A011	Word of mouth recommendation from someone I know
			SAC1614A012	TV, radio, newspaper, or magazine advertising
			SAC1614A013	Internet advertising
			SAC1614A014	Don't know					Anchor Answer Choice
			SAC1614A015	Other					Anchor Answer Choice
SAC1615		If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter)				Text area, no char limit		N		SV - Other Social Network
SAC1616		Did you access our website from the United States?	SAC1616A001	Yes	A	Drop down, select one	Single	Y	Skip Logic Group*	Location
			SAC1616A002	No	B
	B	Where did you access our website from?		Afghanistan		Drop down, select one	Single	Y	Skip Logic Group*	Country
				Albania
				Algeria
				Andorra
				Angola
				Antigua and Barbuda
				Argentina
				Armenia
				Australia
				Austria
				Azerbaijan
				Bahamas
				Bahrain
				Bangladesh
				Barbados
				Belarus
				Belgium
				Belize
				Benin
				Bhutan
				Bolivia (Plurinational State of)
				Bosnia and Herzegovina
				Botswana
				Brazil
				Brunei
				Bulgaria
				Burkina Faso
				Burundi
				Cabo Verde
				Cambodia
				Cameroon
				Canada
				Central African Republic
				Chad
				Chile
				China
				Colombia
				Comoros
				Congo
				Costa Rica
				Côte d'Ivoire
				Croatia
				Cuba
				Cyprus
				Czech Republic
				Democratic Republic of the Congo
				Denmark
				Djibouti
				Dominica
				Dominican Republic
				Ecuador
				Egypt
				El Salvador
				Equatorial Guinea
				Eritrea
				Estonia
				Ethiopia
				Fiji
				Finland
				France
				Gabon
				Gambia
				Georgia
				Germany
				Ghana
				Greece
				Grenada
				Guatemala
				Guinea
				Guinea-Bissau
				Guyana
				Haiti
				Honduras
				Hungary
				Iceland
				India
				Indonesia
				Iran (Islamic Republic of)
				Iraq
				Ireland
				Israel
				Italy
				Jamaica
				Japan
				Jordan
				Kazakhstan
				Kenya
				Kiribati
				Kosovo
				Kuwait
				Kyrgyzstan
				Laos
				Latvia
				Lebanon
				Lesotho
				Liberia
				Libya
				Liechtenstein
				Lithuania
				Luxembourg
				Madagascar
				Malawi
				Malaysia
				Maldives
				Mali
				Malta
				Marshall Islands
				Mauritania
				Mauritius
				Mexico
				Micronesia (Federated States of)
				Monaco
				Mongolia
				Montenegro
				Morocco
				Mozambique
				Myanmar
				Namibia
				Nauru
				Nepal
				Netherlands
				New Zealand
				Nicaragua
				Niger
				Nigeria
				North Korea
				Norway
				Oman
				Pakistan
				Palau
				Palestine
				Panama
				Papua New Guinea
				Paraguay
				Peru
				Philippines
				Poland
				Portugal
				Qatar
				The Republic of Macedonia
				Republic of Moldova
				Romania
				Russia
				Rwanda
				Saint Kitts and Nevis
				Saint Lucia
				Saint Vincent and the Grenadines
				Samoa
				San Marino
				Sao Tome and Principe
				Saudi Arabia
				Senegal
				Serbia
				Seychelles
				Sierra Leone
				Singapore
				Slovakia
				Slovenia
				Solomon Islands
				Somalia
				South Africa
				South Korea
				South Sudan
				Spain
				Sri Lanka
				Sudan
				Suriname
				Swaziland
				Sweden
				Switzerland
				Syria
				Taiwan
				Tajikistan
				Thailand
				Timor-Leste
				Togo
				Tonga
				Trinidad and Tobago
				Tunisia
				Turkey
				Turkmenistan
				Tuvalu
				Uganda
				Ukraine
				United Arab Emirates
				United Kingdom
				United Republic of Tanzania
				Uruguay
				Uzbekistan
				Vanuatu
				Venezuela (Bolivarian Republic of)
				Vatican City
				Viet Nam
				Yemen
				Zambia
				Zimbabwe
	A	In which state do you live?		Alabama		Drop down, select one	S	Y	Skip Logic Group*	State
				Alaska
				Arizona
				Arkansas
				California
				Colorado
				Connecticut
				Delaware
				District of Columbia
				Florida
				Georgia
				Hawaii
				Idaho
				Illinois
				Indiana
				Iowa
				Kansas
				Kentucky
				Louisiana
				Maine
				Maryland
				Massachusetts
				Michigan
				Minnesota
				Mississippi
				Missouri
				Montana
				Nebraska
				Nevada
				New Hampshire
				New Jersey
				New Mexico
				New York
				North Carolina
				North Dakota
				Ohio
				Oklahoma
				Oregon
				Pennsylvania
				Rhode Island
				South Carolina
				South Dakota
				Tennessee
				Texas
				Utah
				Vermont
				Virginia
				Washington
				West Virginia
				Wisconsin
				Wyoming
SAC1617		What was your primary reason for visiting the NIST website today?	SAC1617A001	Learn more about NIST		Drop down, select one	Single	Y	Skip Logic Group*	Primary Reason
			SAC1617A002	Use NIST time services
			SAC1617A003	Locate specific data/software
			SAC1617A004	Research information on a particular topic
			SAC1617A005	Locate a specific NIST report
			SAC1617A006	Obtain computer security information
			SAC1617A007	Locate standards information
			SAC1617A008	Find out how to work with NIST
			SAC1617A009	Learn how to obtain funding
			SAC1617A010	Find employment
			SAC1617A011	Buy NIST products
			SAC1617A012	Sell to NIST
			SAC1617A013	Find a NIST employee
			SAC1617A014	Just curious
			SAC1617A015	Other	D
SAC1618	D	Please specify your primary reason for visiting.				Text area, no char limit	Single	N	Skip Logic Group*	OE_Primary Reason
SAC1619		How did you primarily look for the information you wanted to find today?	SAC1619A001	Search feature	A, B, C	Radio button, scale, has don't know	Single	Y	Skip Logic Group*	Look for Information
			SAC1619A002	Top navigation bar
			SAC1619A003	Left navigation bar
			SAC1619A004	Links in the center of the page
				Featured links on the page
				Focus Areas
			SAC1619A005	A-Z Index
				Links at the bottom of the page
			SAC1619A006	Other	Z
SAC1620	Z	How did you look for information on the NIST website?				Text area, no char limit		N	Skip Logic Group*	OE_Look for Information
SAC1621	A	Did the search feature help you to locate what you were looking for today?	SAC1621A001	Yes		Radio button, scale, has don't know	Single	Y	Skip Logic Group*	Search
			SAC1621A002	Partially
			SAC1621A003	No
SAC1622	B	Please tell us about your primary experience with the site's search feature today.	SAC1622A001	The search feature met my needs today.		Radio button, scale, has don't know	Single	Y	Skip Logic Group*	Search Experience
			SAC1622A002	I had issues with the basic search process (how to use it, terms to enter).	D
			SAC1622A003	I had issues with the visual display of the search results (text size, images).
			SAC1622A004	I had issues with the search results I received.
			SAC1622A005	I had issues with sorting, filtering, advanced search, or lack of these options.
			SAC1622A006	I had technical issues with the search feature.	E
			SAC1622A007	None of these
SAC1623	D	What were your issues with the basic search process? (Please select all that apply.)	SAC1623A001	It was not clear to me how to use the search feature		Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Basic Search
			SAC1623A002	I did not know what terms to use to get the results I wanted
			SAC1623A003	There were too many steps or refinements to get to what I wanted
			SAC1623A004	I had a different issue with the basic search process:	F
SAC1624	F	My issue was:				Text area, no char limit		N	Skip Logic Group*	OE_Basic Search Issues
SAC1625	E	What were your technical issues with the search feature? (Please select all that apply.)	SAC1625A001	Error message(s)		Radio button, scale, has don't know	Multi	Y	Skip Logic Group*	Search_Tech Issues
			SAC1625A002	Search speed was too slow
			SAC1625A003	I had the following technical issue:	G
SAC1626	G	My issue was:				Text area, no char limit		N	Skip Logic Group*	OE_Search_Tech Issues
SAC1627	C	If you could make one improvement to the search feature, which of the following would you make:	SAC1627A001	Narrow results by a specific date		Radio button, scale, has don't know	Single	Y	Skip Logic Group*	Search Improvement
			SAC1627A002	Sort results by the most popular to least popular
			SAC1627A003	Narrow by searching within the first set of results I receive
			SAC1627A004	Search by document type, pdf, .wav., etc.
			SAC1627A005	Other	H
SAC1628	H	Other search improvement suggestion:				Text area, no char limit		N	Skip Logic Group*	OE_Search Improvement
SAC1632		How would you describe your navigation experience on this site today? (Please select all that apply.)	SAC1632A001	Links often did not take me where I expected	A	Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Navigation Experience
			SAC1632A002	Had difficulty finding relevant information/products	A
			SAC1632A003	Links/labels are difficult to understand
			SAC1632A004	Too many links/navigational options to choose from
			SAC1632A005	Had technical difficulties (error messages, broken links, etc.)	A
			SAC1632A006	Could not navigate back to previous information
			SAC1632A007	I had a navigation difficulty not listed above:	B
		pinned>>	SAC1632A008	I had no difficulty navigating/browsing on this site					Anchor Answer Choice
SAC1633	B	Other navigation difficulty:				Text area, no char limit		N	Skip Logic Group*	OE_Navigation Difficulty
SAC1634	A	If applicable, please describe any specific navigation links or paths that did not take you where they should have.				Text area, no char limit		N	Skip Logic Group*	OE_Navigation Paths
ACQCol0007430		What was the primary search feature you used during your visit to NIST.gov today?	ACQCol0007430A01	General Search	A	Radio button, scale, has don't know	Single	Y	Skip Logic Group*	Primary Search
			ACQCol0007430A02	Publications Search	B
			ACQCol0007430A03	Both General Search and Publications Search	C
			ACQCol0007430A04	I did not use either search feature at NIST.gov
ACQCol0007431	A	Please rate your satisfaction with the general search feature at NIST.gov.	ACQCol0007431A01	1=Very Dissatisfied		Radio button, scale, has don't know	Single	Y	Skip Logic Group*	Rate_Gen Search
			ACQCol0007431A02	2
			ACQCol0007431A03	3
			ACQCol0007431A04	4
			ACQCol0007431A05	5
			ACQCol0007431A06	6
			ACQCol0007431A07	7
			ACQCol0007431A08	8
			ACQCol0007431A09	9
			ACQCol0007431A10	10=Very Satisfied
ACQCol0007432	B	Please rate your satisfaction with the publications search feature at NIST.gov.	ACQCol0007432A01	1=Very Dissatisfied		Radio button, scale, has don't know	Single	Y	Skip Logic Group*	Rate_Pub Search
			ACQCol0007432A02	2
			ACQCol0007432A03	3
			ACQCol0007432A04	4
			ACQCol0007432A05	5
			ACQCol0007432A06	6
			ACQCol0007432A07	7
			ACQCol0007432A08	8
			ACQCol0007432A09	9
			ACQCol0007432A10	10=Very Satisfied
ACQCol0007433	C	Please rate your satisfaction with the search functionality at NIST.gov.	ACQCol0007433A01	1=Very Dissatisfied		Radio button, scale, has don't know	Single	Y	Skip Logic Group*	Rate_Search Function
			ACQCol0007433A02	2
			ACQCol0007433A03	3
			ACQCol0007433A04	4
			ACQCol0007433A05	5
			ACQCol0007433A06	6
			ACQCol0007433A07	7
			ACQCol0007433A08	8
			ACQCol0007433A09	9
			ACQCol0007433A10	10=Very Satisfied
SAC1629		Did you find what you were looking for?	SAC1629A001	Yes		Radio button, scale, has don't know	Single	Y	Skip Logic Group*	Find
			SAC1629A002	Not yet	A, B
			SAC1629A003	No	A, B
			SAC1629A004	Wasn't looking for anything in particular
SAC1630	A	If you have not yet found what you were looking for, please tell us what you were trying to find.				Text area, no char limit		N	Skip Logic Group*	OE_Find
SAC1631	B	If you have not yet found what you were looking for, what do you intend to do next?	SAC1631A001	Keep looking at this site		Radio button, scale, has don't know	Single	N	Skip Logic Group*	Find_Do Next
			SAC1631A002	Look elsewhere online
			SAC1631A003	Try to find the information offline
			SAC1631A004	Call NIST
			SAC1631A005	E-mail NIST
			SAC1631A006	Nothing, I was just browsing
SAC1635		What specific ways can we improve your experience navigating/browsing on this site?				Text area, no char limit		N		OE_Navigation Improvements
SAC1636		What sections of the site did you visit today? (Please select all that apply.)	SAC1636A001	Publications		Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Site Sections
			SAC1636A002	User Facilities
			SAC1636A003	About NIST
			SAC1636A004	News & Events
			SAC1636A005	Programs and Projects
			SAC1636A006	Image Gallery
				Laboratories
				Topics
				Other	A
	A	Please specify the other site sections you visited.				Text area, no char limit		N	Skip Logic Group*	OE_SiteSections

---

Sheet 5: Custom Qsts (9-14-11)

Model Instance Name:			red & strike-through: DELETE
NIST Satisfaction Survey V2			underlined & italicized: RE-ORDER
MID:	NFxJplIoAEE1polVUQ4hYw==		pink: ADDITION
Date:	7/16/2013		blue + -->: REWORDING
NIST Satisfaction Survey V2 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
SAC1611		How frequently do you visit this site?	First time		Drop down, select one	Single	Y		Visit Frequency
			More than once a day
			Daily
			About once a week
			About once a month
			Every 6 months or less
SAC1612		Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)	Message or recommendation from a friend on a social network		Drop down, select one	Single	Y	Rank Group*	SV - Rank 1
			Video I saw on YouTube					Adjust Template/Style Sheet
			Internet blogs or discussion forums					Randomize
			Advertising on social networks (Facebook, MySpace, Twitter)
			Message directly from NIST on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with NIST
			Promotional email(s) from NIST
			Search engine results
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine advertising
			Internet advertising
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
SAC1613		Rank 2 (Optional)	Message or recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group*	SV - Rank 2
			Video I saw on YouTube					Adjust Template/Style Sheet
			Internet blogs or discussion forums					Randomize
			Advertising on social networks (Facebook, MySpace, Twitter)
			Message directly from NIST on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with NIST
			Promotional email(s) from NIST
			Search engine results
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine advertising
			Internet advertising
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
SAC1614		Rank 3 (Optional)	Message or recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group*	SV - Rank 3
			Video I saw on YouTube					Adjust Template/Style Sheet
			Internet blogs or discussion forums					Randomize
			Advertising on social networks (Facebook, MySpace, Twitter)
			Message directly from NIST on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with NIST
			Promotional email(s) from NIST
			Search engine results
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine advertising
			Internet advertising
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
SAC1615		If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter)			Text area, no char limit		N		SV - Other Social Network
SAC1616		Did you access our website from the United States?	Yes		Drop down, select one	Single	Y		Location
			No
SAC1617		What was your primary reason for visiting the NIST website today?	Learn more about NIST		Drop down, select one	Single	Y	Skip Logic Group*	Primary Reason
			Use NIST time services
			Locate specific data/software
			Research information on a particular topic
			Locate a specific NIST report
			Obtain computer security information
			Locate standards information
			Find out how to work with NIST
			Learn how to obtain funding
			Find employment
			Buy NIST products
			Sell to NIST
			Find a NIST employee
			Just curious
			Other, please specify	D
SAC1618	D	Please specify your primary reason for visiting.			Text area, no char limit		N	Skip Logic Group*	OE_Primary Reason
SAC1619		How did you primarily look for the information you wanted to find today?	Search feature	A, B, C	Radio button, scale, has don't know	Single	Y	Skip Logic Group*	Look for Information
			Top navigation bar
			Left navigation bar
			Links in the center of the page
			A-Z Index
			Other, please specify	Z
SAC1620	Z	How did you look for information on the NIST website?			Text area, no char limit		N	Skip Logic Group*	OE_Look for Information
SAC1621	A	Did the search feature help you to locate what you were looking for today?	Yes		Radio button, scale, has don't know	Single	Y	Skip Logic Group*	Search
			Partially
			No
SAC1622	B	Please tell us about your primary experience with the site's search feature today.	The search feature met my needs today.		Radio button, scale, has don't know	Single	Y	Skip Logic Group*	Search Experience
			I had issues with the basic search process (how to use it, terms to enter).	D
			I had issues with the visual display of the search results (text size, images).
			I had issues with the search results I received.
			I had issues with sorting, filtering, advanced search, or lack of these options.
			I had technical issues with the search feature.	E
			None of these
SAC1623	D	What were your issues with the basic search process? (Please select all that apply.)	It was not clear to me how to use the search feature		Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Basic Search
			I did not know what terms to use to get the results I wanted
			There were too many steps or refinements to get to what I wanted
			I had a different issue with the basic search process:	F
SAC1624	F	My issue was:			Text area, no char limit		N	Skip Logic Group*	OE_Basic Search Issues
SAC1625	E	What were your technical issues with the search feature? (Please select all that apply.)	Error message(s)		Radio button, scale, has don't know	Multi	Y	Skip Logic Group*	Search_Tech Issues
			Search speed was too slow
			I had the following technical issue:	G
SAC1626	G	My issue was:			Text area, no char limit		N	Skip Logic Group*	OE_Search_Tech Issues
SAC1627	C	If you could make one improvement to the search feature, which of the following would you make:	Narrow results by a specific date		Radio button, scale, has don't know	Single	Y	Skip Logic Group*	Search Improvement
			Sort results by the most popular to least popular
			Narrow by searching within the first set of results I receive
			Search by document type, pdf, .wav., etc.
			Other improvement suggestion:	H
SAC1628	H	Other search improvement suggestion:			Text area, no char limit		N	Skip Logic Group*	OE_Search Improvement
New		What was the primary search feature you used during your visit to NIST.gov today?	General Search	A	Radio button, scale, has don't know	Single	Y	Skip Logic Group*	Primary Search
			Publications Search	B
			Both General Search and Publications Search	C
			I did not use either search feature at NIST.gov
New	A	Please rate your satisfaction with the general search feature at NIST.gov.	1=Very Dissatisfied		Radio button, scale, has don't know	Single	Y	Skip Logic Group*	Rate_Gen Search
			2
			3
			4
			5
			6
			7
			8
			9
			10=Very Satisfied
New	B	Please rate your satisfaction with the publications search feature at NIST.gov.	1=Very Dissatisfied		Radio button, scale, has don't know	Single	Y	Skip Logic Group*	Rate_Pub Search
			2
			3
			4
			5
			6
			7
			8
			9
			10=Very Satisfied
New	C	Please rate your satisfaction with the search functionality at NIST.gov.	1=Very Dissatisfied		Radio button, scale, has don't know	Single	Y	Skip Logic Group*	Rate_Search Function
			2
			3
			4
			5
			6
			7
			8
			9
			10=Very Satisfied
SAC1629		Did you find what you were looking for?	Yes		Radio button, scale, has don't know	Single	Y	Skip Logic Group*	Find
			Not yet	A, B
			No	A, B
			Wasn't looking for anything in particular
SAC1630	A	If you have not yet found what you were looking for, please tell us what you were trying to find.			Text area, no char limit		N	Skip Logic Group*	OE_Find
SAC1631	B	If you have not yet found what you were looking for, what do you intend to do next?	Keep looking at this site		Radio button, scale, has don't know	Single	N	Skip Logic Group*	Find_Do Next
			Look elsewhere online
			Try to find the information offline
			Call NIST
			E-mail NIST
			Nothing, I was just browsing
SAC1632		How would you describe your navigation experience on this site today? (Please select all that apply.)	Links often did not take me where I expected	A	Radio button, scale, has don't know	Multi	Y	Skip Logic Group*	Navigation Experience
			Had difficulty finding relevant information/products	A
			Links/labels are difficult to understand
			Too many links/navigational options to choose from
			Had technical difficulties (error messages, broken links, etc.)	A
			Could not navigate back to previous information
			I had a navigation difficulty not listed above:	B
		pinned>>	I had no difficulty navigating/browsing on this site					Anchor Answer Choice
SAC1633	B	Other navigation difficulty:			Text area, no char limit		N	Skip Logic Group*	OE_Navigation Difficulty
SAC1634	A	If applicable, please describe any specific navigation links or paths that did not take you where they should have.			Text area, no char limit		N	Skip Logic Group*	OE_Navigation Paths
SAC1635		What specific ways can we improve your experience navigating/browsing on this site?			Text area, no char limit		N		OE_Navigation Improvements
SAC1636		What sections of the site did you visit today? (Please select all that apply.)	Publications		Radio button, scale, has don't know	Multi	Y		Site Sections
			User Facilities
			NIST Organization
			News
			Programs and Projects
			Image Gallery
SAC1637		If you could make one improvement to this site, what would it be?			Text area, no char limit		N		OE_One Improvement