Form 1019 2017 1019 DHA MSO-VSO Outreach Functional 5.23.17

E-Government Website Customer Satisfaction Surveys

2017 1019 DHA MSO-VSO Outreach Functional 5.23.17.xlsx

2017 1019 DHA MSO-VSO Outreach Functional 5.23.17

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Model Questions
Custom Questions


Sheet 1: Model Questions

Model Name
DHA MSO-VSO Outreach Functional



Red & Strike-Through: Delete
Model ID
NEW MEASURE needs MID



Underlined & Italicized: Re-order
Partitioned
No



Pink: Addition
Date
5/23/2017





Model Version
NA



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors








Satisfaction

Recommend Meetings and Engagements (1=Very Unlikely, 10=Very Likely)




Satisfaction - Overall What is your overall satisfaction with meetings and engagements that you have had with the Defense Health Agency/Military Health System?
(1=Very Dissatisfied, 10=Very Satisfied)

Recommend Meetings and Engagements How likely are you to recommend meetings and engagements with DHA/MHS to someone else?




Satisfaction - Expectations How well have meetings and engagements with the DHA/MHS met your expectations?
(1=Falls Short, 10=Exceeds)







Satisfaction - Ideal How do the meetings and engagements with DHA/MHS compare to ideal organizational meetings and engagements?
(1=Not Very Close, 10=Very Close)
























































































































































































Sheet 2: Custom Questions

Model Name DHA MSO-VSO Outreach Functional


Red & Strike-Through: Delete


Model ID NEW MEASURE needs MID


Underlined & Italicized: Re-order

Partitioned No


Pink: Addition

Date 5/23/2017


Blue: Reword











QID Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label


How do you prefer to get information from the DHA/MHS? Meetings (physical location)
Y Radio button, one-up vertical Skip Logic Group* Info Channel Preference



Online meetings







From my supervisor or through my organization







Website







Social media







Email







RSS feeds







Printed materials (regular mail or pickup)







Other A






No preference





A Please tell us how you prefer to receive DHA/MHS information:

N Text field, <100 char Skip Logic Group* Info Channel OE


Does your organization share DHA/MHS content with others? Yes A, B Y Radio button, one-up vertical Skip Logic Group* Share Content



No B






Not sure B




A How often does your organization share DHA/MHS content? Constantly
Y Radio button, one-up vertical Skip Logic Group* Share Frequency



Weekly or several times a week







Monthly or several times a month







Every few months







Once every six months or less often







Not sure





A In what ways does your organization share DHA/MHS content with others? (Please select all that apply.) In meetings
Y Checkbox, one-up vertical Skip Logic Group* Share Method



Email alerts







Social media







Website







Blog posts







RSS feeds







Printed material (newsletter, brochures, etc.)







Other







Not sure





B Is there anything we could do further to make it more likely that you would repurpose communications material from DHA/MHS? Yes B1 Y Radio button, one-up vertical Skip Logic Group* Share Improve Idea



No, nothing further needed







Not sure





B1 If you have any ideas on how we can make it easier to repurpose our communications (or content) please share them here.

N Text area, no char limit Skip Logic Group* Share Improve OE


Have you attended DHA/MHS meetings? (physical or online) Yes A, B Y Radio button, one-up vertical Skip Logic Group* Meeting Attended



No





A Please indicate which type of meeting you have attended. (Please select all that apply.) Quarterly executive meetings Q Y Checkbox, one-up vertical Skip Logic Group* Meeting Type



Working Group meetings (8 per year) W






Other meetings provided by DHA/MHS





A How long ago was the last meeting you attended? Less than a month ago
Y Radio button, one-up vertical Skip Logic Group* Meeting Last Attend



1 to 2 months ago







3 to 4 months ago







5 to 6 months ago







More than 6 months ago





A Were you asked for your input on the next meeting topic? Yes
Y Radio button, one-up vertical Skip Logic Group* Meeting Topic Requested



No







Not applicable





A Are you aware that you can suggest topics for future meetings? Yes
Y Radio button, one-up vertical Skip Logic Group* Meeting Topic Aware



No A1






Not applicable A1




A1 If you have any ideas for future meeting topics that you would like to share in this survey, please provide them here.

N Text area, no char limit Skip Logic Group* Meeting Topic OE

B Where have you attended meetings? (Please select all that apply.) Gatehouse Facility C Y Checkbox, one-up vertical Skip Logic Group* Meeting Venue



DHA building C






Other physical location







Via telecom / attended online D




C If you have any comments regarding physical aspects or access to the Gatehouse or DHA building venues, please share them here.

N Text area, no char limit Skip Logic Group* Meeting Venue OE

D Did you have any issues with connecting, or your ability to participate in discussion, during your last online or telecom meeting? Yes I had issues D1 Y Radio button, one-up vertical Skip Logic Group* Meeting Online Issues



No issues





D1 Please describe the issue you had with your online connection or your ability to participate.

N Text area, no char limit Skip Logic Group* Meeting Online OE

Q Please select the answer that best completes the following statements about quarterly meetings:

The length of the quarterly executive meetings is:
Too short
Y Radio button, one-up vertical Skip Logic Group* Meet Q Length



About right







Too long





Q Quarterly executive meetings should be held: Less often
Y Radio button, one-up vertical Skip Logic Group* Meet Q Frequency



Current schedule is about right







More often





Q The topics chosen for quarterly meeting are: Never of interest
Y Radio button, one-up vertical Skip Logic Group* Meet Q Topic Interest



Rarely of interest







Sometimes of interest







Often of interest







Always of interest





Q The degree of usefulness of quarterly meeting content is: Never useful Q1 Y Radio button, one-up vertical Skip Logic Group* Meet Q Usefulness



Rarely useful Q1






Sometimes useful Q1






Often useful







Always useful





Q1 Please share any ideas on how we can make the quarterly meetings more useful for you.

N Text area, no char limit Skip Logic Group* Meet Q Useful OE

W Please select the answer that best completes the following statements about working group meetings:

The length of the working group meetings is:
Too short
Y Radio button, one-up vertical Skip Logic Group* Meet W Length



About right







Too long





W Working group meetings should be held: Less often
Y Radio button, one-up vertical Skip Logic Group* Meet W Frequency



Current schedule is about right







More often





W The topics chosen for working group meetings are: Never of interest
Y Radio button, one-up vertical Skip Logic Group* Meet W Topic Interest



Rarely of interest







Sometimes of interest







Often of interest







Always of interest





W The degree of usefulness of working group meeting content is: Never useful W1 Y Radio button, one-up vertical Skip Logic Group* Meet W Usefulness



Rarely useful W1






Sometimes useful W1






Often useful







Always useful





W1 Please share any ideas on how we can make the working group meetings more useful for you.

N Text area, no char limit Skip Logic Group* Meet W Useful OE


Have you reviewed or shared any of the communication Toolkits provided by DHA/MHS? Yes T Y Radio button, one-up vertical Skip Logic Group* Toolkit Access



No







Not sure





T Please select your level of agreement with the following statements about DHS/MHS Toolkits:

Toolkit content is clear and easy to understand.
1=Strongly Disagree
Y Radio button, scale, has don't know Skip Logic Group* Toolkit Clarity



2







3







4







5







6







7







8







9







10=Strongly Agree







Don’t know





T Toolkit information is thorough and complete. 1=Strongly Disagree
Y Radio button, scale, has don't know Skip Logic Group* Toolkit Complete



2







3







4







5







6







7







8







9







10=Strongly Agree







Don’t know





T Toolkit information has been useful to me or my organization. 1=Strongly Disagree
Y Radio button, scale, has don't know Skip Logic Group* Toolkit Useful



2







3







4







5







6







7







8







9







10=Strongly Agree







Don’t know





T Overall, I've been satisfied with the Toolkits I've reviewed. 1=Strongly Disagree T1 Y Radio button, scale, has don't know Skip Logic Group* Toolkit Satisfaction



2 T1






3 T1






4 T1






5 T1






6 T1






7







8







9







10=Strongly Agree







Don’t know





T1 If you have any comments about how we might improve any Toolkits you have reviewed, please share them here. (Please include the Toolkit topic as well.)

N Text area, no char limit Skip Logic Group* Toolkit Improve OE


Have you worked with DHA/MHS to help you or your organization to understand and/or implement aspects of the NDAA (National Defense Authority Act)? Yes N Y Radio button, one-up vertical Skip Logic Group* NDAA Help Given



No





N How satisfied were you with the NDAA support you received from DHA/MHS? 1=Very Dissatisfied N1 Y Radio button, scale, has don't know Skip Logic Group* NDAA Satisfaction



2 N1






3 N1






4 N1






5 N1






6 N1






7







8







9







10=Very Satisfied







Don’t know





N1 If you have any ideas on how we could improve our NDAA support to your or others, please share them here.

N Text area, no char limit Skip Logic Group* Acquisition Source - Other


Which best describes you? Active duty service member (includes all uniformed services)
Y Radio button, one-up vertical
Role



Retired service member







National Guard or Reserve member (active, reserve or retired)







Family of active duty service member







Family of retired service member







Family of National Guard or Reserve member







Other (provider, staff, government, media, etc.)






Do you belong to any of these Military or Veteran Service Organizations? (Please select all that apply.) Air Force Association (AFA) B Y Checkbox, one-up vertical Skip Logic Group* MSO Key Groups



American Legion B






AMVETS (American Veterans) B






AMSUS, the Society of Federal Health Professionals B






Association of Military Surgeons of the US B






Association of the United States Army (AUSA) B






Association of the United States Navy (AUSN) B






Blue Star Families B






Fleet Reserve Association (FRA) B






Military Officers Association of America (MOAA) B






National Guard Association of the United States (NGAUS) B






National Military Family Association (NMFA) B






Reserve Officers Association (ROA) B






VFW (Veterans of Foreign Wars) B






I belong to another Military or Veterans Service Organization A, B






I do not belong to any Military or Veteran Service organizations


Mutually Exclusive

A Are you a member of any of these other organizations? (Please select all that apply.) Army Aviation Association of America (AAAA)
N Checkbox, one-up vertical Skip Logic Group* MSO Other Groups



Blue Star Families







Commissioned Officers Association of the US Public Health Service (COA)







Chief Warrant Officers Association of the US Coast Guard (CWOA)







Enlisted Association of the National Guard of the United States (EANGUS)







Gold Star Wives of America (GSW)







Jewish War Veterans of the United States of America (JWV)







Marine Corps League (MCL)







Iraq and Afghanistan Veterans of America







Marine Corps Reserve Association (MCRA)







Military Chaplains Association of the United States of America (MCA)







Military Order of the Purple Heart (MOPH)







Naval Enlisted Reserve Association (NERA)







Non Commissioned Officers Association (NCOA)







Service Women's Action Network (SWAN)







The Retired Enlisted Association (TREA)







Tragedy Assistance Program for Survivors (TAPS)







United States Army Warrant Officers Association (USAWOA)







USCG Chief Petty Officers Association (CPOA)







Vietnam Veterans of America (VVA)







None of the above


Mutually Exclusive

B If there are consistent themes or issues raised by your members around health care and benefits for which DHA/MHS could provide support, please share them here.

N Text area, no char limit Skip Logic Group* MSO Concerns OE

B Would your group be interested in having a DHA speaker speak at any of your meetings or conferences? We already do this
N Radio button, one-up vertical Skip Logic Group* MSO wants DHA



Yes we would like to explore this







Not at this time







Don't know





B Which of these social media applications are used by your organization? (Please select all that apply.) Facebook
N Checkbox, one-up vertical Skip Logic Group* MSO/VSO Social Media



Flickr







Google+







Instagram







LinkedIn







Pinterest







reddit







StumbleUpon







Tumblr







Twitter







YouTube







Other type of social media







Not sure






We value your feedback! If you have thoughts on how to improve future DHA/MHS events or communications, please share them with us here.

N Text area, no char limit
Improvements OE


Finally, if there are any new topics you would like to see covered in future events, communications, or toolkits, please share your ideas here.

N Text area, no char limit
New Topics OE

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