Form 1021 2017 1021 TRICARE Publications Functional 5.18.17

E-Government Website Customer Satisfaction Surveys

2017 1021 TRICARE Publications Functional 5.18.17.xlsx

2017 1021 TRICARE Publications Functional 5.18.17

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Model Questions
Custom Questions


Sheet 1: Model Questions

Model Name
TRICARE Publications Functional



Red & Strike-Through: Delete
Model ID
NEW MEASURE NEEDS MID



Underlined & Italicized: Re-order
Partitioned
No



Pink: Addition
Date
5/112017





Model Version
UPDATE



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors









































































































































































































Sheet 2: Custom Questions

Model Name TRICARE Publications Functional


Red & Strike-Through: Delete


Model ID NEW MEASURE NEEDS MID


Underlined & Italicized: Re-order

Partitioned No


Pink: Addition

Date 5/11/2017


Blue: Reword











QID Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label


What is your overall satisfaction with the content of TRICARE's publications? 1=Very Dissatisfied
Y Radio button, scale, no don't know
Satisfaction



2







3







4







5







6







7







8







9







10=Very Satisfied






My primary interest in TRICARE's publications was: For myself or a family member in my household
Y Radio button, one-up vertical
Publ - Info Usage



For a friend or family member (not living in my household)







For a physician's office/hospital







For a patient or client







For a public health agency







For a research institution







For a business/workplace







For an educational institution or teaching purposes







For a school/class project







For a news report or article







Other






How did you look for or obtain the publications of interest to you today? (Please select all that apply.) I used the website's category dropdowns to narrow to items of interest A Y Checkbox, one-up vertical Skip Logic Group* Access Method



I used the website's publications key word entry field A






I looked over the entire list of publications on the website A






I came directly to the publication from an email link







I came directly to the publication from a link on the internet







I used an external search engine (Google, Bing, etc.)







I received a physical copy of the publication







I saw a printed reference (poster, brochure, magazine, mailing, etc.)







Other





A Did you find the publication(s) you were interested in? Yes C Y Radio button, one-up vertical Skip Logic Group* Accomplish Site



No B




B Please tell us what publications you were unable to find:

N Text area, no char limit Skip Logic Group* Accomplish Site No OE

C Was it easy to find the publication(s) you were seeking? Yes
Y Radio button, one-up vertical Skip Logic Group* Accomplish Site Easy



No C1




C1 Please briefly describe the difficulty you had finding the publications you were seeking:

N Text area, no char limit Skip Logic Group* Accomplish Site Not Easy OE


Did the publication(s) you accessed contain relevant and complete information? Yes
Y Radio button, one-up vertical Skip Logic Group* Publication Relevance



No A






I did not access any publications





A Please describe what information was irrelevant or incomplete (include publication name/topic if possible):

Y Text area, no char limit Skip Logic Group* Publication Relevance OE


Please select your level of agreement with the following statements about TRICARE's publications:

Titles are relevant and easy to understand.
1=Strongly Disagree
Y Radio button, scale, has don't know
Publ Agree: Subject Lines



2







3







4







5







6







7







8







9







10=Strongly Agree







Don’t know






The information provided is valuable to me or my organization. 1=Strongly Disagree
Y Radio button, scale, has don't know
Publ Agree: Valuable



2







3







4







5







6







7







8







9







10=Strongly Agree







Don’t know






The content is clear and easy to understand. 1=Strongly Disagree
Y Radio button, scale, has don't know
Publ Agree: Clarity



2







3







4







5







6







7







8







9







10=Strongly Agree







Don’t know






There is enough information provided for me to take action on (if necessary). 1=Strongly Disagree
Y Radio button, scale, has don't know
Publ Agree: Action



2







3







4







5







6







7







8







9







10=Strongly Agree







Don’t know






The supplemental links provided in the publication are useful. 1=Strongly Disagree
Y Radio button, scale, has don't know
Publ Agree: Links Useful



2







3







4







5







6







7







8







9







10=Strongly Agree







Don’t know






The length of the publication is appropriate. 1=Strongly Disagree
Y Radio button, scale, has don't know
Publ Agree: Length



2







3







4







5







6







7







8







9







10=Strongly Agree







Don’t know






Which best describes you? Active duty service member (includes all uniformed services)
Y Radio button, one-up vertical Skip Logic Group* Role



Retired service member







National Guard or Reserve member (active, reserve or retired)







Family of active duty service member







Family of retired service member







Family of National Guard or Reserve member







Other (provider, staff, government, media, etc.)






How often do you access TRICARE's publications? This is my first time
Y Radio button, one-up vertical Skip Logic Group* Access Frequency



Once every 6 months or less often A






Once every few months A






Monthly A






Weekly or more often A




A On what device do you typically access TRICARE's publications? Desktop/laptop computer
Y Radio button, one-up vertical Skip Logic Group* Access Device



Smartphone







Tablet







None of these





A On average, how many other people do you share the information with? No one other than myself
Y Radio button, one-up vertical Skip Logic Group* Access Sharing



1-5 people







6-20 people







21-50 people







51-100 people







More than 100 people






What is your gender? Male
N Radio button, one-up vertical
Demos: Gender Fed Govt



Female







Prefer not to respond






Which category includes your age? Under 25
N Radio button, one-up vertical
Demos: Age



25 - 34







35 - 44







45 - 54







55 - 64







65 or older







Prefer not to respond






If there are any new topics you would like to see covered in a future publication, please share your idea here:

N Text area, no char limit
New Publications


If you have other thoughts on improving TRICARE's publications (regarding either the publications themselves, or on using the publications website area), please share them here:

N Text area, no char limit
Improvements
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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