Form 1032 2017 1032 Q_OPMUSAJOBS_Web_Browse_20170919_DOT (1)

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Overview

Welcome Thank You Text
Model Questions V3
MQ V2 Edits
Custom Questions

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Sheet 1: Welcome Thank You Text

Welcome Text

Thank you for visiting our site. You have been randomly selected to take part in this survey to let us know what we are doing well and where we need to do better. Please take a minute or two to give us your opinions. The feedback you provide will help us enhance our site and serve you better in the future. Your responses are anonymous.

Thank You Text

Thank you for your time in completing this survey. Your input is very valuable and we will use it to improve our site.

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Sheet 2: Model Questions V3

Model Instance Name:
USAJOBS v3
MID:	Z8YUYFNAFMUhJYQItZ4EIQ4C
Date:		9/19/2017
	Q Name	ELEMENTS (drivers of satisfaction)		Q Name	CUSTOMER SATISFACTION		Q Name	FUTURE BEHAVIORS
		Navigation (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Navigation - Organized	Please rate how well the site is organized.	17	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	20	Return	How likely are you to return to USAJOBS.gov?
2	Navigation - Options	Please rate the options available for navigating this site.	18	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.	19	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	21	Recommend	How likely are you to recommend USAJOBS.gov to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.				22	Primary Resource	How likely are you to use this site as a primary resource to find a job?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.						Apply for Job (1=Very Unlikely, 10=Very Likely)
6	Site Performance - Errors	Please rate how completely the page content loads on this site.				23	Apply for Job	How likely are you to use this site to apply for a specific job?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Look and Feel - Appeal	Please rate the visual appeal of this site.
8	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
9	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Job Information (1=Poor, 10=Excellent, Don't Know)
10	Job Information - Thoroughness	Please rate the thoroughness of job descriptions on this site.
11	Job Information - Understandable	Please rate how understandable job descriptions are on this site.
12	Job Information - Answers	Please rate how well the job descriptions provide answers to your questions.
		Job Browsing (1=Poor, 10=Excellent, Don't Know)
13	Job Information Browsing - Sort	Please rate the ability to sort through jobs by criteria that are important to you on this site.
14	Job Information Browsing - Narrow	Please rate the ability to narrow choices to find the jobs you are looking for on this site.
15	Job Information Browsing - Features	Please rate how well the features on the site help you find the jobs you need.

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Sheet 3: MQ V2 Edits

Model Instance Name:
USAJOBS v2
MID:		9QpFUw1d4ZNc0NYVEEQYgA4C
Date:		9/19/2017
	Q Name	ELEMENTS (drivers of satisfaction)		Q Name	CUSTOMER SATISFACTION		Q Name	FUTURE BEHAVIORS
		Navigation (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Navigation - Organized	Please rate how well the site is organized.	17	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	20	Return	How likely are you to return to USAJOBS.gov this site?
2	Navigation - Options	Please rate the options available for navigating this site.	18	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.	19	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	21	Recommend	How likely are you to recommend this site USAJOBS.gov to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.				22	Primary Resource	How likely are you to use this site as a primary resource to find a job?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.						Apply for Job (1=Very Unlikely, 10=Very Likely)
6	Site Performance - Errors	Please rate how completely the page content loads on this site.				23	Apply for Job	How likely are you to use this site to apply for a specific job?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Look and Feel - Appeal	Please rate the visual appeal of this site.
8	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
9	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Job Descriptions (1=Poor, 10=Excellent, Don't Know)
10	Job Descriptions - Understandable	Please rate how understandable job descriptions are on this site.
11	Job Descriptions - Detail	Please rate the level of detail of job descriptions on this site.
12	Job Descriptions - Answers	Please rate how well the job descriptions provide answers to your questions.
		Job Information (1=Poor, 10=Excellent, Don't Know)
10	Job Information - Thoroughness	Please rate the thoroughness of job descriptions on this site.
11	Job Information - Understandable	Please rate how understandable job descriptions are on this site.
12	Job Information - Answers	Please rate how well the job descriptions provide answers to your questions.
		Job Search (1=Poor, 10=Excellent, Don't Know)
13	Job Search - Results Relevance	Please rate the relevance of job search results on this site.
14	Job Search - Results Organization	Please rate the organization of job search results on this site.
15	Job Search - Results Help	Please rate how well the job search results help you decide what job listings to select.
16	Job Search - Feature Narrow	Please rate how well the search feature helps you to narrow the results to find job listings you want.
		Job Browsing (1=Poor, 10=Excellent, Don't Know)
13	Job Information Browsing - Sort	Please rate the ability to sort through jobs by criteria that are important to you on this site.
14	Job Information Browsing - Narrow	Please rate the ability to narrow choices to find the jobs you are looking for on this site.
15	Job Information Browsing - Features	Please rate how well the features on the site help you find the jobs you need.

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Sheet 4: Custom Questions

Model Name USAJobs V3						Red & Strike-Through: Delete
Model ID						Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ				Pink: Addition
Date		9/19/2017				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
LBT7580Q001	Primary Reason: Federal Government or Informational Non-Profit		What is your primary reason for visiting the site today?	Search job opportunities		Y	Radio button, one-up vertical		Primary Reason
				Apply for specific job(s)
				Check on status or update a prior job application
				Create a USAJOBS profile
				Create or change a saved job search
				Upload or change a searchable resume
				Find general information about USAJOBS
				Update/edit my USAJOBS profile
				Look for events
				Explore opportunities for a specific group (student, veteran, etc.)
				Reset password
				Learn about Federal employment
				Other
LBT7580Q002			How did you look for information on the site today? (Please select all that apply.)	Used the menu in the center of the homepage (Create a USAJOBS Profile, Federal Application Process, Explore Opportunities)		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation Method
				Used featured links on the homepage
				Used the Explore Unique Hiring Paths section
				Used the left menu on my account page
				Used the site map in the footer
				Other (please specify):	A
LBT7580Q003		A	Please specify how you looked for information.			N	Text area, no char limit	Skip Logic Group*	OE_Navigation Method
LBT7580Q004	Accomplish		Did you accomplish what you wanted to do today on this site?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish
				No	B
LBT7580Q005		A	Was it easy to accomplish what you wanted to do?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish Experience
				No	A1
LBT7580Q006		A1	Please briefly describe what was difficult to accomplish.			N	Text area, no char limit	Skip Logic Group*	Not Easy Accomplish
LBT7580Q007	OE_Accomplish	B	Please tell us why you were unable to accomplish your task today.			N	Text area, no char limit	Skip Logic Group*	Why Not Accomplish
LBT7580Q008	Role		Do any of these groups describe you? (Please select all that apply.)	Federal Employees (current or former)	C	Y	Checkbox, one-up vertical	Skip Logic Group*	Role
				Veterans	C
				Students and recent graduates	C
				Individuals with disabilities	C
				Former overseas federal employees	C
				Land Management	C
				Military spouses	C
				National Guard	C
				Native Americans	C
				Peace Corps or AmeriCorps Vista (current or alumni)	C
				Senior executives	C
				General public				Mutually exclusive
LBT7580Q009		C	Did you explore the hiring paths/site information for any of the groups you selected?	Yes	C1	Y	Radio button, one-up vertical	Skip Logic Group*	Role Info Access
				No, I was not aware of any such information
				No, I did not need to
LBT7580Q010		C1	Was the information you found pertinent to what you were looking for?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Role Info Useful
				No, I had to go elsewhere to find the information I needed.
LBT7580Q011	Visit Frequency		How frequently do you visit this site?	This is my first visit	A	Y	Radio button, one-up vertical	Skip Logic Group	Visit Frequency
				Once every 6 months or less often
				Once every few months
				Monthly
				Weekly
				Daily or more often
LBT7580Q012		A	Did you create a USAJOBS account during your visit?	Yes	B	Y	Radio button, one-up vertical	Skip Logic Group	Create Account
				No
				Not Sure
LBT7580Q013		B	Did you have any difficulty setting up the account?	Yes	C	Y	Radio button, one-up vertical	Skip Logic Group	Account Difficulty
				No
				Not Sure
LBT7580Q014		C	Which of the following difficulties did you encounter while creating an account?	Account creation timed-out		Y	Radio button, one-up vertical	Skip Logic Group	Specific Difficulty
				Difficulty with username and/or password creation
				Difficulty with email address validation
				Other	D
LBT7580Q015		D	What difficulty did you have while creating an account?			Y	Radio button, one-up vertical	Skip Logic Group*	OE_Account Difficulty
LBT7580Q016			Did you use the site's search feature during your visit today?	Yes	Y	Y	Radio button, one-up vertical	Skip Logic Group*	Search Access
				No
				Don't recall
LBT7580Q017		Y	Please tell us about your experience with the site's search feature today. (Select all that apply.)	Results were not relevant/not what I expected		Y	Checkbox, one-up vertical	Randomize	Search Experience
				Too many results/I needed to refine my search
				Not enough results				Skip Logic Group*
				Returned NO results
				Received error message(s)
				Search speed was too slow
				I experienced a different search issue				Anchor Answer Choice
				I had no difficulty with search/results were helpful				Mutually Exclusive
LBT7580Q018			Which of these job search filter options do you use most often on USAJOBS? (Choose up to three most-used features.)	Salary	A	Y	Checkbox, one-up vertical	Skip Logic Group	Filter Usage
				Pay Grade	A			Allow up to 3 choices
				Hiring Path	A
				Location	A
				Department and Agency	A
				Type of Work or Work Schedule	A
				Occupational Series or Job Category	A
				Appointment Type	A
				Security Clearance	A
				Travel Percentage	A
				Relocation Assistance	A
				Supervisory position	A
				None of the above				Mutually Exclusive
LBT7580Q019		A	Are the filters options easy to use?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Filter Usage Easy
				No	A1
				Don't recall
LBT7580Q020		A1	Which filter options are most difficult to use? (Select up to three.)	Salary		Y	Checkbox, one-up vertical	Skip Logic Group*	Filters with Difficulty
				Pay Grade				Allow up to 3 choices
				Hiring Path
				Location
				Department and Agency
				Type of Work or Work Schedule
				Occupational Series or Job Category
				Appointment Type
				Security Clearance
				Travel Percentage
				Relocation Assistance
				Supervisory position
				Don't recall				Mutually Exclusive
LBT7580Q021			Which of the following features/functions is most in need of improvement?	Login		Y	Radio button, one-up vertical		Focus feature
				Uploading Documents
				Profile
				Search
				Resume Builder
				None of these
LBT7580Q022	OE_Improve Experience		We value your feedback! Please share any ideas on how we could most improve this site.			N	Text area, no char limit		OE_Improve Experience