Movement of Household Goods: Customer Satisfaction In-Depth Interviews

Generic Clearance of Customer Satisfaction Surveys

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 2126-0061 can be found here:

Documents and Forms

Document Name Document Type
PRA-2126NEW.HHG Gen Survey Instructions Indepth Interviews.07162015.BR.Use.docx Other-Instructions & In-Depth Interv
E.O. 12862.Setting Customer Service Standards.091193.pdf Executive Order 12862, "Setting Customer Service Standards," Attachment A IC Document
PRA-2126NEW.60day.FR.GenericSurvey.082914.pdf 60-day Comment Request Federal Register Notice, Attachment B IC Document
PRA-2126NEW.30day.FR.GenericSurvey.121514.pdf 30-day Comment Request Federal Register Notice, Attachment C IC Document
PRA-2126NEW.SS.PartA.HHG Gen Survey.07162015.BR.Use.docx Supporting Statement Part A IC Document
49 CFR 1.86.The FMCSA.pdf 49 CFR 1.86, The FMCSA(b) IC Document
PRA-2126NEW.SS.HHG.Gen Survey.PartB.07162015.BR.Use1.docx Supporting Statement Part B IC Document

Information Collection (IC) Details

IC Title:	Movement of Household Goods: Customer Satisfaction In-Depth Interviews	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation: 49 CFR 1.86

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Instructions & In-Depth Interviews			PRA-2126NEW.HHG Gen Survey Instructions Indepth Interviews.07162015.BR.Use.docx		Yes	Yes	Fillable Fileable

Line of Business: Transportation

Subfunction: Ground Transportation

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 30	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 50 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	90	90
Annual IC Time Burden (Hours)	38	38
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Executive Order 12862, "Setting Customer Service Standards," Attachment A	E.O. 12862.Setting Customer Service Standards.091193.pdf	07/17/2015
60-day Comment Request Federal Register Notice, Attachment B	PRA-2126NEW.60day.FR.GenericSurvey.082914.pdf	07/17/2015
30-day Comment Request Federal Register Notice, Attachment C	PRA-2126NEW.30day.FR.GenericSurvey.121514.pdf	07/17/2015
Supporting Statement Part A	PRA-2126NEW.SS.PartA.HHG Gen Survey.07162015.BR.Use.docx	07/17/2015
49 CFR 1.86, The FMCSA(b)	49 CFR 1.86.The FMCSA.pdf	07/17/2015
Supporting Statement Part B	PRA-2126NEW.SS.HHG.Gen Survey.PartB.07162015.BR.Use1.docx	07/17/2015

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.