30-day Comment Request Federal Register Notice, Attachment C

PRA-2126NEW.30day.FR.GenericSurvey.121514.pdf

Generic Clearance of Customer Satisfaction Surveys

30-day Comment Request Federal Register Notice, Attachment C

OMB: 2126-0061

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74158

Federal Register / Vol. 79, No. 240 / Monday, December 15, 2014 / Notices

6. State Historic Preservation OfficeSection 106 (MOA)
7. Title VI of the Civil Rights Act of
1964
(Catalog of Federal Domestic Assistance
Program Number 20.205, Highway Planning
and Construction. The regulations
implementing Executive Order 12372
regarding intergovernmental consultation on
Federal programs and activities apply to this
program.)
Authority: 23 U.S.C. 139(l)(1)
Issued on: December 4, 2014.
Tami Podesta,
Senior Environmental Planner, California
Department of Transportation.
[FR Doc. 2014–29238 Filed 12–12–14; 8:45 am]
BILLING CODE 4910–RY–P

DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety
Administration
[Docket No. FMCSA–2014–0237]

Agency Information Collection
Activities; New Information Collection:
Generic Clearance of Customer
Satisfaction Surveys
Federal Motor Carrier Safety
Administration (FMCSA), DOT.
ACTION: Notice and request for
comments.
AGENCY:

In accordance with the
Paperwork Reduction Act of 1995,
FMCSA announces its plan to submit
the Information Collection Request (ICR)
described below to the Office of
Management and Budget (OMB) for its
review and approval and invites public
comment. Executive Order 12862
directs Federal agencies to provide
service to the public that matches or
exceeds the best service available in the
private sector. In order to work
continuously to ensure that our
programs are effective and meet our
customers’ needs, the Federal Motor
Carrier Safety Administration (FMCSA)
seeks to obtain OMB approval of a
generic clearance to collect feedback on
our service delivery. By feedback we
mean information that provides useful
insights on perceptions and opinions,
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
On August 29, 2014, FMCSA published
a notice in the Federal Register (79 FR
51639) allowing for a 60-day comment
period on this ICR. The agency received
no comments in response to that notice.
DATES: Please send your comments by
January 14, 2015. OMB must receive
your comments by this date in order to
act on the ICR.

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SUMMARY:

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All comments should
reference Federal Docket Management
System (FDMS) Docket Number
FMCSA–2014–0237. Interested persons
are invited to submit written comments
on the proposed information collection
to the Office of Information and
Regulatory Affairs, Office of
Management and Budget. Comments
should be addressed to the attention of
the Desk Officer, Department of
Transportation/Federal Motor Carrier
Safety Administration, and sent via
electronic mail to oira_submission@
omb.eop.gov, or faxed to (202) 395–
6974, or mailed to the Office of
Information and Regulatory Affairs,
Office of Management and Budget,
Docket Library, Room 10102, 725 17th
Street NW., Washington, DC 20503.
FOR FURTHER INFORMATION CONTACT: Mr.
Brian Ronk, Program Manager, FMCSA,
Office of Enforcement and Program
Delivery, Outreach Division/MC–ESO.
Telephone (202) 366–1072; or email
[email protected]. Department of
Transportation, Federal Motor Carrier
Safety Administration, 1200 New Jersey
Avenue SE, Washington, DC 20590.
Mr. Jeff Loftus,, Supervisory
Transportation Specialist, Technology
Division/MC–RRT, Office of Analysis,
Research and Technology, Telephone
(202) 385–2363; or email jeff.loftus@
dot.gov, Department of Transportation,
Federal Motor Carrier Safety
Administration, 1200 New Jersey
Avenue SE, Washington, DC 20590.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance of Customer
Satisfaction Surveys.
OMB Control Number: 2126–00XX.
Type of Request: New collection.
Respondents: State and local agencies,
general public and stakeholders,
original equipment manufacturers
(OEM) and suppliers to the commercial
motor vehicle (CMV) industry, fleets,
owner-operators, state CMV safety
agencies, research organizations and
contractors, news organizations, safety
advocacy groups, and other Federal
agencies.
Estimated Number of Respondents:
5,900.
Estimated Time per Response: Range
from 10—120 minutes per response.
Expiration Date: N/A. This is a new
ICR.
Frequency of Response: Generally, on
an annual basis.
Estimated Total Annual Burden:
5,274 hours.
ADDRESSES:

Background
Executive Order 12862 ‘‘Setting
Customer Service Standards,’’ direct
Federal agencies to provide service to

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the public that matches or exceeds the
best service available in the private
sector (58 FR 48257, September 11,
1993). In order to work continuously to
ensure that our programs are effective
and meet our customers’ needs, FMCSA
seeks to obtain OMB approval of a
generic clearance to collect qualitative
feedback from our customers on our
service delivery. The surveys covered in
this generic clearance will provide a
means for FMCSA to collect this data
directly from our customers. By
qualitative feedback we mean
information that provides useful
insights on perceptions and opinions,
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
This feedback will provide insights into
customer or stakeholder perception,
experiences and expectations, provide
an early warning of issues with service,
or focus attention on areas of
communication, training or changes in
operations that might improve delivery
of products or services. These
collections will allow for ongoing,
collaborative and actionable
communications between the Agency
and its customers and stakeholders. It
will also allow feedback to contribute
directly to the improvement of program
management.
The solicitation of feedback will target
areas such as: Timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected, vital
feedback from customers and
stakeholders on the Agency’s services
will be unavailable.
The Agency will only submit a
collection for approval under this
generic clearance if it meets the
following conditions:
• The collections are voluntary.
• The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government.
• The collections are
noncontroversial and do not raise issues
of concern to other Federal agencies.
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future.

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emcdonald on DSK67QTVN1PROD with NOTICES

Federal Register / Vol. 79, No. 240 / Monday, December 15, 2014 / Notices
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained.
• Information gathered is intended to
be used only internally for general
service improvement and program
management purposes and is not
intended for release outside of the
agency (if released, the agency must
indicate the qualitative nature of the
information).
• Information gathered will not be
used for the purpose of substantially
informing influential policy decisions;
and
• Information gathered will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalized to
the population of study.
Feedback collected under this generic
clearance provides useful information,
but does not yield data that can be
generalized to the overall population.
This type of generic clearance for
qualitative information will not be used
for quantitative information collections
that are designed to yield reliably
actionable results, such as monitoring
trends over time or documenting
program performance. Such data uses
require more rigorous designs that
address: The target population to which
generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential
nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior to
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other generic
mechanisms that are designed to yield
quantitative results. As a general matter,
information collections will not result
in any new system of records containing
privacy information and will not ask
questions of a sensitive nature, such as
sexual behavior and attitudes, religious
beliefs, and other matters that are
commonly considered private.
Public Comments Invited: You are
asked to comment on any aspect of this
information collection, including: (1)
Whether the proposed collection is
necessary for the FMCSA to perform its
functions; (2) the accuracy of the
estimated burden; (3) ways for the
FMCSA to enhance the quality,
usefulness, and clarity of the collected
information; and (4) ways that the
burden could be minimized without

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reducing the quality of the collected
information.
Issued under the authority delegated in 49
CFR 1.87 on December 8, 2014
G. Kelly Regal,
Associate Administrator, Office of Research
and Information Technology, and Chief
Information Officer.
[FR Doc. 2014–29292 Filed 12–12–14; 8:45 am]
BILLING CODE 4910–EX–P

DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety
Administration
[Docket No. FMCSA–2014–0310]

Qualification of Drivers; Exemption
Applications; Diabetes Mellitus
Federal Motor Carrier Safety
Administration (FMCSA).
ACTION: Notice of applications for
exemptions request for comments.
AGENCY:

FMCSA announces receipt of
applications from 66 individuals for
exemption from the prohibition against
persons with insulin-treated diabetes
mellitus (ITDM) operating commercial
motor vehicles (CMVs) in interstate
commerce. If granted, the exemptions
would enable these individuals with
ITDM to operate CMVs in interstate
commerce.

SUMMARY:

Comments must be received on
or before January 14, 2015.
ADDRESSES: You may submit comments
bearing the Federal Docket Management
System (FDMS) Docket No. FMCSA–
2014–0310 using any of the following
methods:
• Federal eRulemaking Portal: Go to
http://www.regulations.gov. Follow the
on-line instructions for submitting
comments.
• Mail: Docket Management Facility;
U.S. Department of Transportation, 1200
New Jersey Avenue SE., West Building
Ground Floor, Room W12–140,
Washington, DC 20590–0001.
• Hand Delivery: West Building
Ground Floor, Room W12–140, 1200
New Jersey Avenue SE., Washington,
DC, between 9 a.m. and 5 p.m., Monday
through Friday, except Federal
Holidays.
• Fax: 1–202–493–2251.
Instructions: Each submission must
include the Agency name and the
docket numbers for this notice. Note
that all comments received will be
posted without change to http://
www.regulations.gov, including any
personal information provided. Please
see the Privacy Act heading below for
further information.
DATES:

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Docket: For access to the docket to
read background documents or
comments, go to http://
www.regulations.gov at any time or
Room W12–140 on the ground level of
the West Building, 1200 New Jersey
Avenue SE., Washington, DC, between 9
a.m. and 5 p.m., Monday through
Friday, except Federal holidays. The
Federal Docket Management System
(FDMS) is available 24 hours each day,
365 days each year. If you want
acknowledgment that we received your
comments, please include a selfaddressed, stamped envelope or
postcard or print the acknowledgement
page that appears after submitting
comments on-line.
Privacy Act: In accordance with 5
U.S.C. 553(c), DOT solicits comments
from the public to better inform its
rulemaking process. DOT posts these
comments, without edit, including any
personal information the commenter
provides, to www.regulations.gov, as
described in the system of records
notice (DOT/ALL–14 FDMS), which can
be reviewed at www.dot.gov/privacy.
FOR FURTHER INFORMATION CONTACT:
Elaine M. Papp, R.N., Chief, Medical
Programs Division, (202) 366–4001,
[email protected], FMCSA,
Department of Transportation, 1200
New Jersey Avenue SE., Room W64–
224, Washington, DC 20590–0001.
Office hours are from 8:30 a.m. to 5
p.m., Monday through Friday, except
Federal holidays.
SUPPLEMENTARY INFORMATION:
I. Background
Under 49 U.S.C. 31136(e) and 31315,
FMCSA may grant an exemption from
the Federal Motor Carrier Safety
Regulations for a 2-year period if it finds
‘‘such exemption would likely achieve a
level of safety that is equivalent to or
greater than the level that would be
achieved absent such exemption.’’ The
statute also allows the Agency to renew
exemptions at the end of the 2-year
period. The 66 individuals listed in this
notice have recently requested such an
exemption from the diabetes prohibition
in 49 CFR 391.41(b) (3), which applies
to drivers of CMVs in interstate
commerce. Accordingly, the Agency
will evaluate the qualifications of each
applicant to determine whether granting
the exemption will achieve the required
level of safety mandated by statute.
II. Qualifications of Applicants
Eric D. Ambler
Mr. Ambler, 43, has had ITDM since
2005. His endocrinologist examined him
in 2014 and certified that he has had no
severe hypoglycemic reactions resulting

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