NVLAP Accreditation Services Customer Survey

Accreditation Services
Customer Survey

OMB No. 0693-0031
Expires: 2015-03-31

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Thank you for selecting NVLAP to provide accreditation services to your laboratory. We would appreciate your
taking some time to let us know how satisfied you are with your recent accreditation services. Please answer the
questions below and return this survey in the postage-paid envelope.
1. Why did you choose NVLAP for this accreditation?
Regulatory requirement

Reputation / quality of service

Previous experience with NVLAP

Procurement requirement

Cost

Other (please specify) _________________________

Did not meet
expectations

Met some
expectations

Met
expectations

Exceeded some
expectations

Exceeded all
expectations

1

2

3

4

5

Poor

Fair

Good

Very Good

Excellent

a. Courtesy of NVLAP phone personnel

1

2

3

4

5

b. Ease of application process

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

e. Timely processing of accreditation

1

2

3

4

5

f. Accuracy of certificate and scope of
accreditation

1

2

3

4

5

Poor

Fair

Good

Very Good

Excellent

1

2

3

4

5

Unlikely

Somewhat
unlikely

Neither unlikely
nor likely

Somewhat likely

Very likely

1

2

3

4

5

Very dissatisfied

Dissatisfied

Neither
dissatisfied nor
satisfied

Satisfied

Very Satisfied

1

2

3

4

5

2. To what extent did this accreditation
experience meet your expectations?
3. Please rate your satisfaction with
each of the following service areas:

c. Responsiveness of NVLAP program
manager
d. Quality of proficiency testing program
(if applicable)

4. How would you rate the value of
NVLAP accreditation relative to its
cost?
5. Based on this specific experience, how
likely are you to renew your NVLAP
accreditation?

6. Overall, how satisfied are you with
this accreditation experience?

7. How can NVLAP improve its accreditation service to you?

___________________________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
8. Please enter the field of accreditation for this transaction:
Asbestos PLM

Construction

Healthcare IT

Asbestos TEM

Cryptographic & Security

NTRMs

Acoustics

Dosimetry

Personal Body Armor

Biometrics Testing

Electric Motors

Radiation Detection Inst.

Calibration

Elec. Com. & Telecom.

Thermal Insulation

Carpet & Cushion

Energy Eff. Lighting

Voting

Common Criteria

Fasteners & Metals

Wood Based Products

9. The following information is optional:
Laboratory Name: ___________________________________________
NVLAP Lab Code: ___________________________________________
Your Name: ________________________________________________
Your Phone Number: _________________________________________

THANK YOU VERY MUCH FOR YOUR RESPONSE. YOUR EVALUATION WILL MAKE A DIFFERENCE.
Rev. 2012-04-13