Standard Reference Materials Customer Satisfaction Report Card

Generic Request for Customer Service-Related Data Collections

0693-0031-SRMPostcard

Standard Reference Materials Customer Satisfaction Report Card

OMB: 0693-0031

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CUSTOMER REGISTRATION AND SATISFACTION REPORT CARD
FOR NIST STANDARD REFERENCE MATERIALS
To be notified of any updates or
developments of a product, please
register your Standard Reference
Material (SRM).
We also invite you to rate our
services. Information provided by
you is very valuable to our continued
efforts to enhance our features and
content of our measurement services.
You can complete and return this
card.

PURCHASE INFORMATION
SRM/RM Number:
Order Date:
NIST Sales Order Number (S.O):
Example (0800000)
Customer Purchase Order Number:
SRM/RM Lot Number:
SRM/RM Serial Number:
Did you purchase directly from NIST?

No

CUSTOMER INFORMATION

Please Print

User First Name:
User Surname:
Organization/Company:
Address:
Address (continued):

To submit a registration and
customer survey online, go to
http://www.nist.gov/srm_survey.
To submit a registration only, go
to http://www.nist.gov/srm_reg.

City, State/Province:
Country, Postal Code:

Visit us at
http://www.nist.gov/srm
Thank you.
Preferred Method of Contact:

Yes

City:

State/Province:

Country:

Postal Code:

Phone:
Fax:
E-mail:

Email

Do NOT cut.

Phone

Fax

Do NOT Contact

Fold, staple, and mail.

Do NOT cut.

Please rate our NIST SRM services and product by checking the appropriate boxes and answering the questions below.
Please rate the following:

Excellent
(5)

Very Good
(4)

Good
(3)

Fair*
(2)

Poor*
(1)

N/A

Poor*
(1)

N/A

Packaging of the SRM(s)
Once order for available items was placed, timeliness of delivery
Carrier treatment of shipment
SRM Safety Data Sheet or SRM Exemption Letter content
SRM Certificate or Report of Investigation information
Overall SRM quality
Overall SRM value
Please answer the following:
Did you get what you ordered?
Does the SRM have proper labels?
Was the documentation included with the SRM?

No

Yes

If you had an issue with the fulfillment process, please rate
the following:

If “No” please describe the issue.

Excellent Very Good
(5)
(4)

Good
(3)

Fair*
(2)

Our response time with resolving issues with your order
How well did we resolve issues with your order
Overall customer service experience
*Let us know why this score was Fair or Poor.
How could NIST have made your order fulfillment process experience better?
What is the application of this SRM or RM to your work?
Other comments?
How did you hear about NIST Standard Reference Materials?
Advertisement
Catalog/Brochure
Colleague

Exhibit/Meeting

Approved by Office of Management and Budget (OMB) for public information collection until 31 March 2015.

Web

Repeat Customer
OMB Control No.: 0693-0031

OFFICIAL BUSINESS
PENALTY FOR PRIVATE USE $300

BUSINESS REPLY MAIL

FIRST CLASS MAIL

PERMIT NO. 11

GAITHERSBURG, MD

POSTAGE WILL BE PAID BY THE ADDRESSEE

NATIONAL INSTITUTE OF STANDARDS AND TECHNOLOGY
MEASUREMENT SERVICE DIVISION, MS 2300
PO BOX 7139
GAITHERSBURG MD 20898-9941


File Typeapplication/pdf
File TitleCUSTOMER REGISTRATION AND SATISFCATION REPORT CARD FOR STANDARD REFERENCE MATERIALS
Authortarnold
File Modified2015-02-03
File Created2014-12-22

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