Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document	Type	Status	Availability
Form MF 4306 Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery	Form and Instruction	Unchanged	Repair queued
2700-0153 Justification for Change.April 2015.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2015-04-30	Repair queued
2700-0153 Supt.Stmt.April 2015.pdf	Supporting Statement A	Uploaded 2015-04-30	Repair queued
2700-0153. FRN 60-day. Jan 2015..txt	Supplementary Document	Uploaded 2015-04-30	Repair queued
2700-0153.FRN 30-day.April 27.2015.pdf	Supplementary Document	Uploaded 2015-04-30	Repair queued
2700-0153. FRN 30-day.June 2014.pdf	Supplementary Document	Uploaded 2014-06-29	Available
2700-0153. FRN.60day April 22.2014.pdf	Supplementary Document	Uploaded 2014-06-29	Repair queued
2700-0153. Historical Data 2011 to 2014..doc	Supplementary Document	Uploaded 2014-06-29	Repair queued

IC Document Collections

IC ID	Collection	Type	Status	Form
216017	My NASA Data. Learning Content (Satisfaction Survey for Educators)	Other-survey	Unchanged
215987	My NASA Data Website. Basic User Survey (one Time Test for Clarity/Comprehensibility)	Other-Opt Out Screen	Unchanged
215766	MY NASA DATA Survey for Educators (Website Access and Navagation)	Other-Survey	Unchanged
213625	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery	Form and Instruction	Unchanged
213623	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery	Other-Survey (web based)	Unchanged
213264	NASA ESD Survey/Incident Management	Other-Survey	Unchanged
213263	NASA Customer Satisfaction Survey for IT Requests	Other-Survey	Unchanged

ICR Details

OMB Control No: 2700-0153	ICR Reference No: 201504-2700-001
Status: Historical Inactive	Previous ICR Reference No: 201406-2700-008
Agency/Subagency: NASA	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Improperly submitted and continue	Conclusion Date: 05/01/2015
	Date Received in OIRA: 04/30/2015
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2017	07/31/2017	07/31/2017
Responses	18,780	0	18,780
Time Burden (Hours)	1,530	0	1,530
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. To improve both the amount of public engagement opportunities and the quality of the engagement opportunities, NASA is increasing the burden hours and the number of small discussion groups and focus groups. A sixty day FRN was published on January 16, 2015 (notice 14-135) and a 60-day FRN was published on April 27, 2015 (notice 15-030). No comments were received from the public.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	14 FR 38	04/22/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	14 FR 50	06/30/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 7

IC Title	Form No.	Form Name
My NASA Data. Learning Content (Satisfaction Survey for Educators)
MY NASA DATA Survey for Educators (Website Access and Navagation)
NASA ESD Survey/Incident Management
My NASA Data Website. Basic User Survey (one Time Test for Clarity/Comprehensibility)
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery	MF 4306	MSFC Customer Feedback
NASA Customer Satisfaction Survey for IT Requests

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Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $7,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/30/2015

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